Let me begin by saying I love my Infinity. But, I have no confidence that the local retail…read moredealership cares about anything other than their profits and squeezing money from their customers. that's why I have relied on Tuffy's, now Brakes Plus for my car maintenance. Whether Adam at the front desk or Jason a service technician, and others whose names I can't remember, I always get prompt service, explanations of issues and cost estimates in language I understand. If there are choices for addressing a problem, they always take the time to lay out options. and never have I had to bring back my car a second time. for sure, have I felt Brakes Plus Clive was trying to add service to increase their bottom line. Fair, knowledgeable, affirdable service.

I took my car to this place to get a new alternator put in. Immediately after picking it up, the…read morecar began driving abnormally. After about a mile I stopped at a stoplight, the vehicle started vibrating heavily when idling as well as making a deep grinding/moaning noise, and the steering wheel began vibrating as well. I immediately turned around and went back to the business. I explained exactly what was happening and was told that replacing an alternator would not cause those symptoms and rather than inspecting the vehicle or addressing my concerns, I was told to take it somewhere else. I then drove directly to Bob Brown Chevrolet, where I was informed that there was definitely something wrong with the vehicle, although they were unable to perform a full diagnosis until a later appointment. My vehicle was operating normally before the alternator replacement and developed severe vibration and grinding noises immediately afterward. am extremely disappointed with how my concerns were handled. When a customer returns within minutes of a repair reporting a serious issue, I would expect the shop to investigate rather than dismiss the complaint. I will update this review once I receive the dealership's diagnosis and repair findings. The Following is what AI told me when I put in my exact symptoms: "Your new alternator or its installation has a major issue. A loose mounting bolt, a misaligned or over-tightened serpentine belt, a bad pulley, or a defective new part is causing the severe vibration and grinding noise when you stop. Stop driving the car immediately to prevent damage or a breakdown. What to Check Right Now The Belt: The serpentine belt may be slipping, misaligned on the new pulley, or riding off-track. The Bolts: The mechanic might have left an alternator mounting bolt loose, causing the whole unit to shake against the engine block The Pulley: A defective or incorrect pulley on the new alternator can grind or bind up." Call the shop that installed the part right away. Tell them the car vibrates and grinds only after they replaced the alternator. Ask them to tow the car or fix it under their workmanship warranty. Do not drive it back if the grinding is severe" I will see them in court for the cost to fix their incompetent sloppy work and the stupidity not to know the systems of an alternator install issue and letting me drive the car to possibly cause damage to my car.

I took my vehicle into car x 3 x . And now my car is jerking when driving issue is still not…read morefixed.reached out twice to monroe.with promises to call me back within 48 hrs.we are going on 2 weeks now with no response.i mean I guess I can call you back for the 3rd time.this is unacceptable and it needs to be resolved.in the mean time,I'll go ahead and make my every 2 week payment for a issue that has not been fixed or resolved

I did my break pad change this location and after that I heard sound like rustling metal sound, I…read moretold Derek the guy there is sound wired? he put some greasy things and said, gone by self but never after one year. I make an appointment again been there and he said again to change rotor both side cost &600 , and I ask after change no wired sound ? He said I'm not sure ????........?

Had the shop do a custom alignment for my truck. It ended up being close to the spec I wanted…read more(which I had already suspected) but they didn't charge me anything. Their shuttle was very helpful in getting me to and from my office. The lady who helped was very nice, and Joe, who also helped me, understood the custom alignment I was going for. When I picked up the truck from them, I noticed they even aired up my tires which were low before. Overall, I had a great experience with this shop, and the crew there are professional and courteous. Highly recommend them.

Cannot say enough how much I appreciate CB Grimes! They were so great to work with. My car is…read morerunning better than when I bought it, and they walked me through the process beginning to end. I never felt like I was in the dark about anything and they made sure to discuss everything with me before moving forward with repairs, and I knew exactly how much I'd be paying when I picked my car up.

Almost everyone is so welcoming accept for one employee, johnny. He is not so welcoming and i have…read moreheard him treat other employees like garbage!

Excellent Customer Service, Everything done efficiently and correctly…read more I am new to the area and blew a tire on Thursday, after a few calls around, I came to Heartland Tire & Auto Center. I was immediately greeted with a smile and a helpful "Hello". I had called and asked if they had time to help me out and when I walked in and handed them my keys right away, they started the job! I ended up having to have them replace all four tires due to my mileage and car situation. They talked all my options over with me and helped me figure everything out every step of the way. Very Impressed and will for sure continue to give them my business.

I have been taking my cars there for years. They are amazing and never try to upsell me on service…read more When something may need to be done they typically give me a warning and a time frame on which I need to repair. It's much appreciated when you have to budget for these kind of things.

Wonderful service! I highly recommend them for car related issues if you're in a bind!read more

DO NOT make an online appointment with this shop, especially if you need your repair as soon as…read morepossible. Apparently the email they receive goes to their junk folder, and despite clearly being aware of the issue, no one can be bothered to check the junk mail. This means customers making appointments are not getting any communication, leaving them to assume they're good to go. Then you show up and they just turn you away, leaving you screwed over. The person I talked to was unsympathetic, and when I asked to reschedule all they said was they were booked through the holidays.

Seriously, just so thankful for the kind and compassionate response I got from this location,…read morespecifically the service Scott provided! After driving hundreds of miles, needing to head home, my two front tires had some serious damage. After calling every tire shop open in Ankeny and Altoona with no luck whatsoever, Scott worked with me to make sure I got in that day so I could get home safely. He made sure to provide information on what I needed to do next. Your commitment to serving customers in need is so appreciated, thank you!

Always helpful, understanding and great to work with! One of the most honest businesses around!read more

I can't say enough good things about this place! Honest, professional, fair prices,friendly…read more While other shops want to charge you a diagnostic fee before they will let you in the door, and then give you a long list of repairs they want to do, J&K just gets to work and does what needs to be done in a timely professional manner at a fair price

I had a nail in my tire and they fixed it for me for free. They told me that my safety was of most…read moreimportance. Several people were in that location and there was a customer that had a lot of information and needed help and I saw compassion, empathy, and patience amongst staff. Overall, I'm just completely in awe at the service. My helper was named Angel.

No one ever wants to get a nail in their tire, but when it happened to me I went to Discount Tire…read more I bought the tires there and they were still under warranty so it was repaired at no charge. Everyone there is friendly, professional, efficient and fast! I had to emphasize that I didn't need them to try to fix my flat in the last 20 minutes before they closed and could pick it up the next day. If I had wanted to wait, there is a decently comfortable waiting area.