I made an appointment a week in advance and called the day of the appointment to find out they had never entered it into their system. They promptly fixed the error, and when I arrived at 2:00 p.m., I was informed that the inspection would take 1 to 2 hours. I patiently waited for an hour and 40 minutes, but when I inquired about the status of my car, I was told that they had not even started working on it yet. Despite this, they proceeded to work on and finish other people's cars that arrived after mine. What is the point of making an appointment if they fail to honor it or respect a person's time? I had made the appointment in advance to avoid a long wait, but now it seems like they intend to take my entire day off just to inspect my car! read more

This place is the WORST. They strung us along for two and a half days saying each time we called that it would "be ready shortly" just to never fix the car! I brought my car in on Sunday, and now it's Tuesday evening. Firestone has already taken up two full days of my vacation with almost no communication or urgency. Every time I called, I was told they would know something "shortly." I finally went in myself to see what was happening, and there was only one mechanic working while four cars sat in the bays-- and he was literally sitting on his butt looking at his phone. No wonder it's taking forever!! If you are in ANY kind of hurry, DO NOT take your car here. They told me yesterday it would be done end of day, and today also that it would be done end of day and I have absolutely no faith in that. UPDATE: They never even figured out what was wrong with it and told me they were tinkering on it but not equipped to figure it out and have it taken to the Infiniti dealership. I will say Benjamin on the phone was very kind and professional, and I appreciated that. Other than him, though, I'm extremely disappointed with the service. Jason was totally rude and laughed in my grandfathers face when he got upset when they charged us $688 and left us with a car that still wouldn't start. Papa asked if he could speak to a manager, and he said that he could find him at the high rise in Nashville. What a sorry loser. Shame on you, Firestone. And shame on you, Jason!! DONT TAKE YOUR CAR HERE!!!! Ended up having to get it towed from Firestone to the Infinity dealership. Don't waste your time here. read more

I had my tires checked and fixed by Henrique. They were quick and very kind! I highly recommend them and don't understand why there are so many poor reviews read more

Jason was amazing. He made a stressful situation a great experience. I'll be back for sure.

Do not take your vehicle to Firestone and definitely not to this location. When they damage your vehicle they do not take responsibility at store level nor corporate level. There are plenty of other competitors to take your vehicle to avoid damage to your vehicle and dealing with dishonest company. read more

Firestone Lagrange ga. I used this location for silverrock job. They have the worst customer i have ever received. they do call back and the area and regional managers over this location are no better. So do yourself a favor and use someone else. read more

whats the point of having an appointment and still have to wait longer than anyone else?

The store manager has been extremely helpful. I had a great experience here. I will definitely bring my car back here for any future troubles. read more

I stopped by to price break pads. The guy tells me I need pad, rotors and calipers. I have no leaks and no grinding. They quote me something over $1200. I take it to two more shops and both tell me my rotors and calipers are perfect. Buyer beware. read more

Had my car 12 hrs, didn't check it, lied that it was fine - gambling my SAFETY, I still had to pay, and I paid for them just to mess with my Bluetooth stereo system like a free shop boombox. I was not rude at all. Never wrote a bad review EVER - never about a car shop either. I know it's a TOUGH JOB. Im mad because the front guy and the mechanic LIED to my face a lot, didn't do an inspection, and messed with my STEREO??? Most of those good reviews are either easy or about Liz or Bryan. Either those people don't work there anymore or they weren't there today. I dropped my car off at 7:30am. Called ahead to make sure they had availability. Said I needed them to look at my belt bearings. I told them why and what was going on - my belt was fine. I said theres a pretty bad oil leak but I needed them to take the belt off and focus on the bearings. I said i topped off all my fluids and oil before so I knew that wasn't causing the noise. I sprayed water to make sure it wasn't air- no bad seals or bad tubes. I said please drive it for a couple minutes and youll hear a loud ringing constant noise in drive and in park - not in reverse. Like a door or store alarm and not a squeaking noise. They never updated me - I called at 1 and they said they were just about to inspect it. Called at 5:30 (they close at 7) and the front guy went to the mechanic every time before answering my questions. He said belt was fine so its fine. I said what about the bearings? He said there are no bearings under the pulley.... I said the idler bearing is definitely one and spin pulley bearings? He said the guy did do an inspect, he did drive my car, and he did take off my belt and look at the bearings. I get there and talk to the mechanic while my car is still up - I show a recording of the noise. Bro shows the leaks and says my belt is fine so my car is fine. He said he DIDN'T take off the belt, he said he drove it and didnt hear a noise and then changed up and said he just had it running. This wouldnt cause the noise. I know he didn't drive it other than getting it in the shop. He said he DIDN'T know what bad bearings looked like, and then was honest and said he DIDN'T inspect it and I still had to pay. I asked at 6:30 if I could drive it for a couple minutes to get the noise and he said come back another day because he was busy. If you want me to come back then wouldn't you want to know how to get the problem to show? There were two cars that weren't going anywhere and two other mechanics doing nothing but cleaning up and a front guy there to help close up shop. So what did he do? Messed with my STEREO settings. Why would he do that if the problem is not about that? My car has an amp and sub. He would've had to manually connect via Bluetooth for it to make any noise at all. So I paid them $9 to keep my car all day and use my new sub system, new radio, and new speakers as a loud boombox for the shop and MESS with my settings. It would be cool if they were either honest with me about not doing anything or if they tried to look at my car but they didn't and they LIED TO MY FACE multiple times about it. To say that the wheels under the pulley are fine without even looking at them? If this is the issue, and i ruled out as many other problems as possible, it could cause my belt to fly and damage anything around it - this has happened, engine failure, brake failure, alternator failure, wheel detachment, complete control failure WHILE IM DRIVING. Even if only some of those scenarios happen theyre still extremely bad. I drove 6 minutes to my house after and the noise started up before I got home... Imagine if I trusted them blindly and thought this noise was fine. You cant be a mechanic and say its ok IF YOU DIDNT LOOK - PEOPLE TRUST YOU read more

I was able to arrive and get in and out for an alignment service quicker than i could have imagined. The team was attentive and very helpful. I had planned to drop and leave but they assured me it wouldnt be a long wait and they were correct. read more

I came in for a simple oil change on my Fleet Vehicle - Ford Transit Cargo Van. The man who checked me in, went out to check my vehicle and when he returned he explained I needed three new tires. He advised he would have to submit the request electronically to Donlen. An hour later, I had to go back in to check on the status of the approval. No response. I ended up being proactive and calling Donlen, getting the 3 tire replacement service approved. Another 45 minutes pass, I go back inside to check again and he checks and says it's been approved. I explain to him I am aware of this because I had it approved 45 minutes ago. He gives me a blank stare... 20 minutes later they come to get my vehicle and say it will be about 2 hours. Several hours later I receive a phone call from Firestone. The gentleman does not introduce himself and doesn't acknowledge who I am just says, "Umm, this is Firestone...your car ready." Really? No "Hello Ms. ... this is (insert name) from Firestone"? I return to pick up my vehicle, a lady is working the front desk. She was extremely kind but she had no idea what service was done to my vehicle and just handed me my keys. Again she was very nice. I get in my vehicle and leave. As I'm driving, I noticed grease stains all over the steering wheel because the grease has transferred onto my fingers. I look to my left and the driver door also has greasy fingerprints - they are all on the handle and the gray armrest(which makes it stand out). When I exit the vehicle there are also greasy fingerprints all over the exterior of the door at the handle and on the upper door frame where you would push the door closed. It is obvious this was done several times and was intentional. All of which I have to clean - luckily the interior of the armrest was plastic and I had Microban cleaner and heavy duty paper towels in my vehicle and was able to clean it. I feel this was in retaliation for me holding the front desk person accountable for his lack of urgency with regard to my time. I have had this vehicle, and all of my prior company vehicles serviced at Firestones all around the country and I have never had anything less than an excellent experience before this service. This is why I keep returning. I will never return to this location! read more

I bring my car in for an oil change every time it's due. The staff is very friendly and the prices are great for this specific service. I can't speak to repairs, but tires & oil has been solid in my exp. ** I want to shout out EVAN ** Post oil change, I mentioned to Evan that my car hasn't been blowing out hot air, and in the winter months it's been rough. Without hesitation, Evan popped my hood, took a look at a few things, and came back to fill my car with coolant, complimentary. Heat came on right away (I'm not a car person) and it saved me a full trip to our regular mechanic. THANK YOU EVAN. read more

Efficient service. Friendly customer care! They quickly took care of the screw in my tire.

Id recommend for alignment. Eric fixed my alignment when it was off and other location couldn't fix it read more

Firestone Complete Auto Care - Technician Eric fixed my alignment issue when a different location couldn't do so. Id recommend this place - Tires Near Me - Atlanta, Georgia

Worst experience ever. I came for a patch to be put on my tire (something i could of done myself at this point but it was 100% flat) waited since 2:30pm and it's 6pm and the car is still not ready. Honestly the worst service i've ever experienced. do not waste your time here! read more

I've been here five times in the past year, and this location is not good for anything other than an oil change and an alignment. I've had a vibration for several months that they could never find. They did a speed balance, and somehow I came out with only two lug nuts on my front driver side wheel! I've also had a new roaring noise since I last left. I will NEVER go back to this location. I've been paying them, and they've been making things worse. read more

I have been here multiple times for air, seemingly the most basic service ever, and every time I pull up, I am presented with the LAZIEST service people ever. The people inside NEVER come out to greet you when you pull up to a bay. I almost thought they were closed but NOPE. I got out of my car to go to inside to request help because multiple people were waiting at bays, only to look through the window and see all of the people in the garage on their phones sitting around, oblivious to the fact that they're at work. A red haired lady was the ONLY person working and helping 7 or so customers. Get her actual help. read more

Need tires and an alignment. I recommend Firestone, not only did they offer to match the price of my tires but they gave me a discount on my lifetime alignment which is a must living in Atlanta....... so many potholes. I made an appointment for 8am, arrived at 7:45 and was out by 8:45 - a lot going on but the crew made up for it. read more

Firestone Complete Auto Care - Tires - Tires Near Me - Atlanta, Georgia

Would give zero stars if possible. Made an appointment online at 10a for 3:30p oil change. I received an email stating I would get another confirmation email. By 3:15p I had not gotten the confirmation, but went ahead to see if they had scheduled me in. Upon arrival the man said he already had another 3:30p appointment so I didn't actually have one, but he could get me in and it would be done in an hour and a half. He also said he has never done an oil change that takes under an hour?!?!? I've been getting oil changes for over 30 years and have even done them myself. Been to many Jiffy Lube type places and it's usually 20 minutes maybe 30. These guys just don't want to work. Based off the other 1 star reviews I recommend you don't waste your time. They only exist because I guess the location is in a densely enough populated area. read more

This place should be shut down. Came in for one thing at $950 and then had another $500 charge. Had to come in twice with all the expenses that go along with not having a car. The service techs look tired and beat up (over worked). The Service Mgr (Bald White Guy) is smug and condescending. Wish I had read their reviews before allowing them to work on my car. Not sure what is going on in the Metro Atlanta area but so many in the service industry to providing poor to mediocre service. Read the reviews of a few Firestone and they are similar. If you can't do the work, get out of the business. read more

I found the service team very helpful and courteous. As I was being helped by a service advisor I could overhear two other advisors dealing with customers and they patiently answered questions as well. They got my car in super-fast and fixed a lose hose that another repair shop told me over the phone I would have to order new parts without even looking at it. I would definitely use this location again. read more

$110 for an oil change and it took 3 hrs. Yeah I think I'm good....I went to this location because it was convenient for me errands and for one the person working didn't quote me a thing even tho I asked. read more

I like coming to this location, they do a great job on my car every time. The fast service and great customer service is what keeps me coming back. I can always come in here and expect my car to get service in 2-3hours depending on what needs to get done. I haven't had one complaint yet and can recommend coming here to get your car serviced. read more

Firestone Complete Auto Care - Tires Near Me - Atlanta, Georgia

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I submitted an extensive and detailed complaint about the terrible service - two weeks ago. Because I have not received a response from the store or Firestone Co. I will keep it short and not waste my valuable time: I went to the store, scheduled an appointment three days in advance, and turned in my vehicle to have an alignment and oil change done. I returned to find out that they cannot help me because of the make of the vehicle. Firestone has been performing the same services on my vehicle for more than eight years in four different states. Customer service does not exist. read more

Update: I have finally been contacted by the Claims supervisor and now they're claiming they never replaced my engine. I walked to the back of the shop with the shop manager and looked at my old engine sitting on the ground and the replacement engine in my vehicle. This is absolutely insane. I no longer have a safe car to drive because of Firestone. I took it to get a simple oil change last year and I've been paying for it ever since. All the oil leaked out of my car and it died in the middle of a busy highway. They admitted fault, took my engine out and put another used engine in, didn't replace coolant properly and the check engine light came on. Now the check engine light is still on and they refuse to return the many calls I've placed over the last few weeks. If you value your car stay away from Firestone. They are not a reputable business. read more

Dave is the nicest guy that works here. He answers the phone in a pleasant friendly manner and makes you feel like you want to come here for service. I called on a Saturday morning with a unexpected issue and he kindly said I can come in so they can help me. When I arrived he was just as nice and courteous. As I was waiting for my car I watched and heard as he greeted customers and helped them feel welcomed. His customer service deserves a 10 STAR ! I plan to bring my car back here in the future and will let others know how sweet and great Dave is at his job. read more

Firestone Complete Auto Care - Front desk - Tires Near Me - Atlanta, Georgia

i had an appointment at 10am I got to the Firestone at 9:50 I leave and come back 2hrs later my car still has not been touched. I think thats all to say read more

They charged me $1452.73 before tax to replace my front and rear brakes (pads and rotors) on my 2011 F150. Way too expensive.Not taking my cars there anymore. Afterwords I called FORD dealership and it was less expensive . Just take your car to the dealership!!!! read more

Horrible place to go! They try make you buy expensive things you dont actually need. I am not coming back here. They told me that I was going to need three expensive sensors just to get my car to pass emissions. I went to Apollon Auto Care on Shallowford Road and learned that I only needed to replace the oxygen sensor for $280.00 to pass emissions. Firestone wanted to charge me $1100! read more

Honestly, ever since I started going to this location, the bald white guy who I'm guessing is the service manager never really seems to take me seriously and just always seems to give me an attitude. I made an appointment to have an oil change on my only day off last weekend and had called to confirm that I had the appointment and the dude on the phone just kind of sounded very condescending like "yeah of course you do" the day of the appointment and I got a call as I'm on my way there that my appointment is canceled and have to reschedule for today. So again I to confirm that I actually do have an appointment today and once again, guy on the phone gives me a smug attitude. so we go and drop the car off and I asked him if there is an estimate on how long until my car is ready and the guy tells me about an hour and a half so me and my partner decide to go across the street get some food and figure it'll be done by the time we're done. but still hadn't gotten a callback or anything so I call and they tell us it won't be ready until the end of the day so now my partner and I are sitting around annoyed that we just kind of wasted an entire day when we could've been back home, taking a nap or get stuff done around the house while waiting for this stupid oil change. I'm never coming back here again. I'm so done and over it! read more

If I could give a minus 10 review I would. The guys at Perimeter Atlanta are either incompetent or crooks. Sent in appointment request for oil and filter change. Came out with a bill for services I did not request. The oil change wasn't done thus my car was smoking under the hood when I arrived home today. Had a mechanic check it out and was told that there was no way the oil was changed on 7/23/23. Filter wasn't changed either. Now am questioning the alignment they did which I didn't request. When I called them they tried to put it back on me. Really? Never will I ever use them again and going to news media for help. read more

DISHONEST, don't go here. I went in for a tire patch. Waited 90 minutes for them to look at it, then they said it was not repairable and would be $200+ for the cheapest tire. I asked why and they said a nail was in the sidewall. I told them I looked at the tire before bringing it in and didn't see a nail. Then they said actually, the tire was cupping, so it couldn't be fixed. Go to Ming's Auto on Buford Highway! They patched the tire, which had a small leak in the middle of the tread, and said there was absolutely no cupping and that the tire was perfectly fine. read more

Avoid this place and save yourself a lot of trouble. Firestone is non-responsive at the store and corporate level. Brought my car in perfectly fine to get rotation and balance to extend the life of my tires. Picked up my car the next day only to experience excessive vibration and alignment issues. When I called to store to ask what happened, I was told that I had a bent wheel. Well, I certainly did not bend it. Was promised on three separate occasions that corporate would call to resolve this situation and each time, they failed to reach me. Long story short, I will never give this company my business and neither should you! read more

I went to this location Oct. 19,2023 I made an appointment for the next day Oct. 20 at 9am. I brought my car in and left the keys with the tech. I returned to pick up my vehicle at 4:53 pm, practically 8 hours later. I was told "Oh we are about to pull your car in now". They had my car for 8 hours and when I returned they hadn't done a thing to my vehicle it was still sitting in the same place I left it. They are very unprofessional and do not take pride in their job or the company they represent. I will never take my vehicle to this location again. Tony Barbera is the manager in this location and apparently he isn't very good at his job or his techs wouldn't have the complete audacity to treat a customer like this. I wouldn't advise anyone to go there for an oil change unless you want to keep your car there for a week. read more

They were supposed to leave my car outside so I can pick it up. I'm currently standing outside of their building and they are closed and I have no way to get my car and get home tonight or get to work in the morning. I was finally able to locate the store manager Anthony Mccalla JR through linkedin and send him a message and he called me. The only thing he was able to offer me was to pay for my Uber ride in the morning. He couldn't get up out of his bed and out of his house and come down to the store and get me my car because it was too inconvenient for him. So because they messed up I'm the one that has to be inconvenienced. Avoid this place at all costs! This guy should be fired! I'll make sure my attorney makes it VERY INCONVENIENT for them. read more

Extremely rude and horrible customer service. Called as I was sitting on side of the road with a flat, and wanted to confirm the warranty on my tires before towing my car there. I was told to "slap a spare on and drive down" as they apparently can't provide info without taking a look at the tire first. *blank stare* Aside from the obvious bullshit, I reiterated that I had to call a tow truck....informing the incompetent man on the other end of the line that I clearly wouldn't have called if I had any idea how to "slap a spare on"! Suffice it to say, I will not be dealing with them again. read more

My 2004 Lexus LS430 has about 180K miles and it still runs like a charm...that is until I brought it to Firestone. Out of nowhere, my car would not start. This car has always started without any issues. I learned that it was likely my starter based on a little online research as to the symptoms. Instead of taking my car to the Lexus dealership, I figured that I would get my car towed locally to the Firestone near me. Firestone diagnosed the issue as being the starter. After Firestone replaced it (~$1300) with what looks to be a remanufactured starter based on the invoice receipt, I came to pick up my car. Instantly, my 13 year old noticed that the check engine light was on when I started the car. I talked to one of the Firestone personnel and she told me that it would go away after driving for a while. She said that it was on because the battery was disconnected for the repair. Well, the check engine light did go away, but it came back pretty quickly. I was at a stop light and all of the sudden the car started vibrating violently like it was a 1964 vehicle and it felt as if it was going to shut off. The check engine light was on. So, I read the codes--ignition coil, etc. It seemed as if the car was misfiring big-time. The coolant gauge was going wild. This was not the same car prior to when it failed to start when the starter went out. I called Firestone and talked to the manager, Dave, and he told me that I could bring the car in and they could run a diagnostic and it would cost me $100+. Are you kidding me? My car did NOT have a check engine light on nor any of these misfiring issues prior to the starter going out. I drive my car every day, and my son can attest to how smooth the car normally drives and that it never had a check engine light on prior to the repair. After some back and forth, Dave agreed that I could bring my car in without an added diagnostic fee so that they could see what was going on. Now, I have misfiring issues that Firestone definitely caused without a doubt as they didn't exist prior to the repair. Today, the car overheated after driving it for 2 miles with smoke coming out from under the hood. This car has never overheated in all my years of owning it. This is not a coincidence. NEVER TAKE YOUR CAR TO FIRESTONE FOR MAJOR REPAIRS!!! read more

Dave and his staff are always helpful. Any issue we've brought to them they have fixed in a timely manner at a fair price. 4/5 because they're a busy location that can be difficult to get ahold of by phone. Would absolutely recommend. read more

Scheduled an appointment online for a basic oil change service. Never heard back on confirmation or cancellation. Drove to the location the next morning to be told they were too busy with all bays full. The front desk rep stated they could get me in, but with a two hour wait! Why even offer to schedule appointments online? Hire better Firestone, and secure more competent employees who represent you. Professional etiquette goes a long way these days, and customer service is everything. I do not recommend this location. read more

Firestone Complete Auto Care - Firestone AutoCare at Perimeter - Tires Near Me - Atlanta, Georgia