The team was super helpful and communicative. We dropped this overnight and in the morning I got a call with succint details and clear cost updates. read more

I had a tire leaking from the valve stem, and I needed the vehicle for a long road trip that very morning. I arrived early at opening time and explained the issue. They tightened up the valve stem core on the leaking tire and checked all the other tires - visually inspecting each for excessive wear. Highly appreciative of the quick and professional response and attention to detail Thank you. read more

This is the best place to take your automobile. The prices are fantastic no hidden fees no unnecessary work. The employees are professional, kind caring and very welcoming. I highly recommend this fire stone location for all your auto needs. read more

I called on Sunday morning for a rear wheel bearing that just started going bad. They didn't have any openings Sunday, but said if we wanted to bring it down, they would confirm we had a bad wheel bearing. They made an appointment for us for Monday morning after we got there. We were from out of town, so they did tell us if we wanted to leave the car and someone cancelled they could start working on it early. What a great idea, because that's exactly what happened. They finished the job, also had our oil changed on Sunday so we could travel back home on Monday. The entire team there were very nice, explained everything and knew we really wanted the car back Sunday and they made it happen. When we return to visit our daughter in the future we hope our oil changes coincide with the visit and we will use them again. read more

Went in for an oil change, was scheduled at 1, I ended up getting there about 20 minutes early and I was out the door by 1:15. Great service, clean waiting room, coffee and water available. The manager Wayne was great, greeting everyone that entered. I will be back!! read more

Excellent service. I experienced a loss of tire pressure on my way home from Wisconsin. Wayne and his team gave me outstanding service. The store was going to close in 2 hours, he wasn't sure he could get me in. After he heard another location refused to service me he told me he would get me in. My friend and I were very grateful. We still had a 90 minute drive and I didn't want to risk it on the spare. Thank you Wanye for your outstanding customer service. I give you 10 stars. read more

My son brought his Jeep in to have the "Multi-Point" Inspection done. He was told that his Front Driver Side Half Shaft and the Rear Brakes needed to be replaced so he had it done. The problem is that ever since the that work was done, the car has an ongoing rotational "Chirp" which sounds to be coming from the same corner that these wonderful High Skilled Firestone Mechanic's replaced the driveshaft. It's been brought back to them 3 TIMES! All they have done is supposedly find more Billable Work that they suggest to get done(Rear Suspension Upper Control Arms) that they somehow missed during their first "Multi-Point Inspection". And what is really amusing is that all of the Control Arms throughout the Jeep were replaced less than 10k miles ago. So what the did is charge for work to be done, then during re-assembly, didn't assemble correctly. And now, due to not being able to additionally charge to fix their error, won't fix it. I WILL NEVER GO BACK! read more

Save yourself money and trouble find a different auto shop. At the very least watch them carefully and make sure what you are getting done is necessary and the appropriate choice for your vehicle. I won't make the same mistake again. read more

This is a little late, but we had to say something about the WONDERFUL service we received here. From start to finish Stephanie in the front and Lloyd in the back were superlative in fixing our problems. They are now our go to for all of our automotive needs! They should be yours too! read more

I was able to get new tires same day with reasonable pricing. I called ahead and all available options were explained in detail. They were very patient with all my questions and respectful of budget considerations. Service was complete within 2 hours and transaction was very quick. read more

I bring my car here for EVERYTHING!! I love the guys here - especially Ryan and Lloyd. They ALWAYS do a great job, are super helpful and I always feel that I'm getting an honest, decent price. I highly recommend this FIRESTONE on Randall Rd., Carpentersville. read more

BE AWARE, they will overcharge you and will prob not fix your issue. I've had the worst experiences with Firestones tbh. This one is particular stands out because I paid them over $1000 to get brand new tires. How does a tire shop get the tires sizes wrong on a vehicle?? They were bigger than my vehicle could support and started to run alongside the top side fender. The heavyset white bald guy who mainly works up front put me out of work for 3 days dealing with this back and forth and almost refused the refund. HORRIBLE EXPERIENCE, YOU HAVE BEEN WARNED!! read more

We have always had a positive experience at this location. Very trustworthy and professional. They are doing a nice job with COVID safety protocols. read more

Why? Why did Firestone in Carpentersville, IL hire a reject from Firestone in Lake In The Hills, IL? That's exactly what they did. We brought our 2005 Toyota Highlander in just for an oil change. Several hours later, we never got a call from George, the reject employee from the Lake In The Hills Firestone. We called him and he told us to come and pick up our car. One block away from Firestone, the power steering went out and the brake light went on. Looks like George screwed around with our car again. George was trying to get back at us for leaving him a negative review from the first time he ripped us off from thousands of dollars for repairs that never needed to be done, and George even admitted to this. So, I ask again, why? Why did Firestone in Carpentersville hire George, the reject employee from the other store? read more

I always bring my car here. My preferred location fast and knowledable every time !!Pat Ryan Mike and Lloyd make a great team

DO NOT TAKE YOUR VEHICLE HERE! I had taken my car here for a routine oil change (full synthetic) in May. 3 MONTHS LATER, the engine completely seized and discovered there wasn't a drop of oil in there. The oil drain plug was also stripped, which means they never did an oil change in May (cause there is no way they could have removed that plug). Firestone claims the vehicle burns oil. 5.5 QTS in 3 months??!! Do yourself a favor and find a place with qualified mechanics and ownership. read more

About two days before Christmas we had to take in one of our vehicles for oil change and to address some wheel noise/squeaking. It turned out that the calibers on all four wheels where shot and one was not functional. The cost to redo the brakes and the calibers was quoted at nearly $1300. I expressed that was alot more money than we wanted to spend especially at Christmas. The crew there called back and said that they found some discounts and coupons that would help reduce the price down a bit further, and after thinking about it, I said go for it. When the vehicle was completed they called and advised me the price was more like $800. I was plesantly shocked and asked why. They explained that they wanted to try and help and they literally took the calibers apart to fix and clean them, and that they were functioning perfectly. Auto Mechanics get a bad rap - especially those working at auto dealerships. However, the team here showed that they are willing to do the work to save a customer money, and I really appreciate it. We have used Firestone Auto Care before for years now and have always been happy. It was just nice to see that our trust in them was so well placed. read more

Went in for an oil change and get a rotation and alignment since we have the free lifetime services for the latter two. Got the change and rotation but they found something wrong with a steering part so alignment has to wait. Gave four stars because the estimate was almost $200 for replacing a part that is only $35 at any auto parts store. Will take back for alignment after replacing myself to see how good the rest of the service really is. Let's keep the hopes up! They were easy to deal with, very courteous and professional, however. Which certainly helped while looking at the estimate... read more

Fantastic customer service! I brought my vehicle in, without an appointment, for an Uber inspection. The location is super clean, every staff member I had contact with was extremely friendly & professional, and they had my car done within an hour. When I returned a week later to complete my inspection (I'd had to replace 2 bulbs), they were just as friendly and professional. KUDOS, Firestone team! You guys rock! read more

Make sure you don't mistake this one for the other Carpentersville Firestone . I have been to others fire stones including the one in Algonquin as well as the other one in Carpentersville, and the service at this one is so much better it's like night and day. I believe that the manager Ryan is the difference. The managers at the other places are rude, hostile and do not resolve issues. Ryan takes the time to do the job right, and if there is a problem he takes it seriously and tries to make it right with no excuses. This is not the closest Firestone to our home, but it is worth the drive to me For the excellent service that we receive. read more

Robert took care of me and knew exactly what the problem was with wheel and tire. Im picky with my car its a 2016 and it was well taken cared of carefully. Very attentive and easy to speak to. No delays and did everything possible to get me in and out on my lunch break! will be back thanks!! read more

Come regularly for my oil changes and FREE tire rotation. As I'm leaving, something told me to confirm my tires were rotated. Sure enough they were not! they'll definitely recommend things that they can make money from you on. Was told some people choose to just rotate them once in a while. Again, probably because I'm not paying for this service and it's now an inconvenience to them. It's disappointing when such a simple job isn't completely fulfilled, makes me think twice about getting anything more complex fixed here. read more

Had a nail of unknown length I noticed in a tire. I made an appointment and spoke to Mike. When I arrived I indicated that I did not think it punctured all the way through but would like. Removed and patched if the tire leaked. The nail was left than 1/4th of an inch..... I offered several times to pay for the time on the lift and was told that since no repair was done it was no charge..... I am still pretty surprised by that. I didn't realize there were honest places like this left. Absolutely recommend this place just for their business ethics alone. read more

It took them 2 hours to change out my battery and they still screwed it up. They did not use a battery saver which caused my car to loose all its settings. Also the driver seat was moved all the way into the steering wheel and corrosion from the last battery was all over the engine and my battery sleeve was missing. I go back into the shop and wanted to know why this was happening. I talked to the store manager Mike what a joke. He tells me the reason the seat was moved all the way to the steering wheel is because they were putting in the battery and that's what they have to do some times. I said but you couldn't put the seat where it was before giving it back to me plus you are putting the battery under the hood of the car not in the drivers seat. I asked what happened to my battery sleeve that I had that goes back on the battery he said he did not know and that I should buy a new one. Then after all of that I asked the store manager why my windows didn't work he tells me he didn't know why maybe they will reset them selves. What a bunch of retards and they call them selves certified Auto Techs. So after all that BS I had to take my car to the dealer which is where I should have went in the first place and shell out more money to fix what Firestone broke. Do not ever go to Firestone in Carpentersville they are all dumb shit heads. read more

Went in for a synthetic blend oil change on my ford escape. I PRINTED THE COUPON ONLINE!!! The technicians were awesome. I have an 02 ford escape and it has a lot of issues...after the oil change, they showed me all the issues underneath my car(I wanted to see for myself) and estimates. Will definitely come back here for my next oil change!! read more

This place emailed me with an appointment confirmation and then tells me I have no appointment when I arrived. Then they tell me they called when they did not and no one answered to tell me they did not have an appointment at that time. I have voicemail. No one called. They then tell me it's hours to wait to just change a light bulb. Will never use Firestone again. read more

I was going to rate it 1 star but at least one of the gentlemen told me to wait for the guy who was on the phone but I waited and waited and waited so I left after 8 mins of just standing up waiting for the guy to get off the phone read more

The boss is a dick, dishonest, dishonorable. Their techs didn't inspect my car properly, I brought the car back a second time and I'm told "if there is something we missed in the last inspection with the back wheel bearing then you won't have to pay for this inspection" - Ryan. About an hour later I get a call confirming what I originally suspected, the wheel bearing was bad, so I go to pick up the car, and they still wanted me to pay because they performed the service. Why do I have to pay twice for something they neglected to inspect the first time? Even after I was told I wouldn't have to pay if they 'actually' missed something? He was boasting about how his techs do this for a living and know their way around a car, but an inexperienced 21 year old can do better work in his garage. I was told to not bring my car back here, I advise everyone else does the same. read more

Very fair and helpful. Do not try to hose you and give great service. Definitely recommend.

Terrible service, after I declined all of the additional suggested repairs they "decided were needed" they failed to do what I requested in the first place. This was the second chance I've given them after botching a brake job on my truck to the point of a having the break line rupture in my driveway after returning. I will NEVER under any circumstances take another vehicle there read more

Very friendly and professional place. I was able to schedule an appointment the day before and that is usually unheard of at good oil change places. I came in for a routine oil change and they were able to find a handful of other issues that the original place I was taking my car missed. The front desk manager is awesome! I would recommend this place! read more

I received an estimate from Merlins Muffler in Woodstock for an alignment for over $1000. Did some research and went to Firestone in LITH on Randall rd. They did the job for less than 1/2 the price. They were very professional and knowable and did a great job. A BIG THANKS to Mike the store manager and to Casey who did the work. Great job. Well done. You now have a new customer. read more

We own 6 autos. All are serviced by Firestone in Carpentersville. We extremely satisfied with the service we receive from this team. Always provide information on vehicles and only make recommendations on necessary repairs. Additionally take time to show you the problem and necessary repairs. Auto repair places get a bad rap because most of them just looking to drive up the bill. When you go to the dealer for an oil change you can plan on spending $700 to $1000 on other repairs. FYI our vehicles range from 5000 miles to over 250,000 miles. All on the road and running strong. read more

Went in for a slow leak on my front tire. Charles and the guys diagnosed the problem quickly, patched me up and was on my way in 20 mins. No upselling, no aggravation. Great store manager, top notch customer service. Trustworthy crew. I'll be back. read more

Absolutely terrible service. Made an appointment for 5:00, but did not have my car looked at till 5:45. Don't visit this location if you need to be in and out as expected. read more

Auto repair places get a bad rap due to some shady individuals in the industry. No shop is perfect but it's how they handle issues that set them apart from the rest. My wife and I brought our Subaru Crosstrek into Firestone for an alignment. Unfortunately there was a mishap during the first visit. I called the very next morning to schedule a 2nd appointment and complain about the first appointment and the store manager got me in the same day to make the issue right. From the moment I arrived back at the store it was obvious they planned to make everything right. I spoke with the store manager and assistant manager to great lengths as they each insisted I explain exactly what happened during the previous visit. The store manager took it upon himself to realign the vehicle himself and we took several test drives together to make it right. On top of that he gave me 2 free synthetic oil changes and performed one right on the spot as he noticed we needed one. That car requires 100% synthetic and he double checked with me to ensure the right oil was being used. They really impressed me with their level of customer service there regard for making things right. Both managers informed me that these types of mishaps make them mad and that they want to do everything they can to ensure this doesn't happen again in the future. Really appreciated everything they did and they certainly gained my trust. I will be going back. read more