Excellent service from start to finish! I managed to pull my car into their driveway where it promptly died. I got out to go talk to them, someone met me halfway & then sent the rest of the guys over to get my car into the garage. It didn't take long to figure out the problem... although they humored me as I asked all of the questions my family was texting me ("Are you sure it's not _____?" "What about ____?") Their price was fair and they worked hard to get me & my four year son back on the road as quickly as possible. They said 1.5-2hrs. Exactly 1.5hrs later, we were done. They even honored the coupon I found online while we waited. I'm due for an oil change next month - I will definitely be back! read more

DONT LEAVE VALUABLES IN YOUR CAR - these guys are thieves. I had a target gift card that was stolen by them, I filed a police report and confronted them and they did not deny. Please be careful folks, I trusted blindly. read more

I really like JD. He might be one of the friendliest techs I've ever encountered. Great Guy! However, twice in the past year they have not secured my oil plug and luckily I caught it. I dripped oil all over my driveway. Then 2 days ago it happened again. I was told by someone in charge that it would never happen again because of "protocols." Yet it did. I was reminding them for a while. Why is it my responsibility to remind them to secure the plug? This is literally something that cannot happen. Incredibly damaging to my car had I not caught it. I'm afraid I can no longer use Pitstop. It's a bummer because it's a decent deal and close. I think it would have a gone a long way to offer me a discount or a coupon for my next visit but was not offered this. If you go there, just make sure you ask if your plug is snug! read more

Don't go here if you want your car back. Been waiting over 30 minutes and STILL no one is here for me to pick up my car read more

Pit Stop - no one here - Oil Change Stations Near Me - Carpentersville, Illinois

On my way to Wisconsin our AC went out. The owner did a quick recharge for us and was extremely helpful! Went in with my kids and he stepped up to help this mom!! Thank you!! Have a great 4th! read more

Went there twice and both times bad experience. Just today got price for oil change and when I come to pick it up they want to charge more saying every car is different.... you saw my car when you quoted..... Will not be going back there read more

Where to start? I was on my way out of town when I took my car to another shop for an oil change... big mistake they broke the dipstick off. Then said They were not liable told me I would have to go to mechanic to get it out... i called pit stop practically sobing because I was literally leaving go out west when this happened and had to drive 22 hours in 48. I begged them to please help me and told them what happened. They said they couldnt promise anything but they would take a look and see what they could do for me. I brought the car over they looked at it and were shocked what the other shop had done to my car. The plastic handle part of the dip stick had swelled, so when the tech at the other shop pulled it split the handle and part of it was lodged. I was amazed at their knowledge and percision to get it out with out any damage to the vehicle. I thought it would be impossible to do, but they did and changed my oil right after. I was very appreciative because they helped me fix my car to get to where I was going even though I was delayed by a few hours. read more

No stars if it could be a choice. The company did not fix my son's car after two tows out of pocket and $2800 later the car was driven home and broke down on him again. The manager was supposed to come see it per his statement and never showed up and won't return our countless attempts to reach him. They cannot just take advantage of people and get away with it. I will get on every platform I can to save others from this outrageous experience. BEWARE EVERYONE!!!! read more

I don't even know how these guys are in service. Total rip off.. Took my sons car there. They said I need this and that. So I got suckered and agreed to the services. I knew something was not right. Took it to my buddy (mechanic) next day. He basically told me I didn't need 80% of the things done to my car as it was fine. Basically they lied to me and I got suckered. Plenty of decent shops around the neighborhood. Total scam this shop!!! read more

DO NOT GO HERE! I am new to the area and got a coupon in the mail so I thought I'd try it...BIG MISTAKE! Went in for a routine oil change. Guy was a bit weird, yet nice. Quick. 2 weeks later I had brought my car to my uncles shop for repair work...he checked the oil and it clearly hadn't been changed and was VERY low. I should've listened to the reviews I saw on here. Now I know better. This guy is a crook! I plan on going to the Better Business Bureau regarding this. read more

Got my oil change here. Not only was it good pricing. But it was super fast! Need your car done quickly this is the place to go. Place is amazing. Very understanding people and very easy to work with. Explained everything they did so clearly and explain what should be done soon. Will be back soon read more

I have a big road trip coming up and brought my Jeep in today to get an oil change. Daniel helped me out. I asked him to give the whole vehicle a once over to make sure everything looked okay. He found that my rear brakes were practically worn to the metal and scraping against my rotors. I thought I had heard an occasional squeaking but didn't think much of it. Anyways he replaced the breaks and rotors and I couldn't have asked for better service. I can't imagine what might have happened if I had let this go and went on this trip with the breaks in that condition. Daniel was fantastic and they've just earned a life long customer from our family. Good bye Jiffy Lube hello Pit Stop! read more

Caution! I had my oil changed here on Monday. On Tuesday, as I was driving to work, the low/add oil alert came on. What?!? I checked my oil at AutoZone and to my surprise, there was no oil showing on the dip stick. The super nice associate at AutoZone in Wheeling helped me add 2 quarts of oil. Yes, 2 quarts of oil. Now, Pit Stop charged me for additional oil with my oil change, which added more insult to this situation. $14 more in oil. Did I mention that they charged me over $60 for my oil change? I called Pit Stop and spoke with the Manager who "apologized" and offered to give me $15 off MY NEXT OIL CHANGE. Do you really think that I would return sir? I told him that his solution was not good enough. How would he feel if this happened to him, his wife, daughter, etc. it was then he offer to change my oil again for no charge. Saturday I went with my husband to get my replacement oil change. I brought my receipt for the extra oil and was not given money for it. Again the manager offered to give me $15 off my next oil change. We told him that we were still not satisfied with the resolution. He then said well that's all I can do. By the way, he did not give us the $15 off your oil change coupon. We asked for the owner who was not there The manager said he would have the owner call us and took my receipt from AutoZone with our phone number on it A day later, no call. So I am sharing this with anyone that I can to make sure NO ONE else is taken advantage of by Pit Stop. BUYER BEWARE! I am all in favor of helping a local business succeed but I should have went to the dealership. It would have been the same cost with MUCH better service. Disgusting! Shame on you Pit Stop for taking advantage of your customers especially a female read more

Terrible service. Did not replace oil filter cover. Went back to retrieve it and was met by some one so lazy he didn't want to even look for it. After much conversation employee went to pit to look and returned with 2 other covers left off other cars. If this is an indication of the service " STAY AWAY " No way is this full service. Never checked any fluids or tire pressure. I'm anal about my truck and watched them work. NEVER will I go back even if service is FREE! Still trying to find owner and get part replaced. Never found who owner is but did get my part back after another trip there and another employee read more

Took my car for an oil change.... service was quick... I took my car into tuffy for a totally diff issue.. they asked when was the last time the oil was changed... said it was very low.. informed them it was taken a few weeks ago.. did they even put oil in it!?! Don't go read more

Absolutely awful. Rude, unprofessional, lazy people that don't want to do any work and want to charge a fortune! BAIT AND SWITCH! Beware!!!! read more

My husband and I took my car in for an oil change and the service was so fast. The staff is very pleasant and very detailed. If your looking for a place to service your car and want great customer service take it to Pit Stop in Carpentersville. read more

Danger-Danger-Danger-Danger. Took my car in for a breaks and dropped off on Friday night. They worked on my car on Saturday and called me up 20 minutes prior to an appoint so I took my wife's car. The car was completed at 10 am and I picked it up at 4:50 pm. When I drove home the car was not driving well but you would not think it had anything to do with a break job! How wrong I was!!!!!!! Thank God as I was driving the person behind me was honking their horn and flashing their lights for me to pull over. I pulled over only to be told by this good Samaritan who probably saved my life that it looked like my tire was going to fall off. After looking at the passenger back wheel I noticed that all the lugnuts were one turn from coming off! After completing the break job they never tightened the lugnuts on my tire in the back and two of the lugnuts on the front. THIS WAS A DEATH WISH! I was going 60 miles when thank God some one pulled me over. They came out and tightened the lugnuts and the manager told me that the owner was coming in to speak with me. The owner pulls up in his Cadillac Escalade who tells me he just got in from Florida. He came into the meeting lobby and told me only one person should have been working on the car and for my inconvenience he could throw me a free oil change. He also NEVER said he was sorry and that he was going to check the video tape for what happened. I was so livid that he thought that this was so trivial that offering me an oil change worth about $20.00 and not taking responsibility for the almost tragic outcome that I had a tough time believing the total unprofessional in the was treated. After I called the manager on my way home and told him the conversation I had with the owner did he call me back after reviewing the video tape. The owner said that after reviewing the tape yes they did not tighten the lugnuts the offered me a coupon for a steak dinner. I told him that I could afford my own steak dinner and he told me this is the first time something like this has happened to him and that he did not know what to say. He stated to me he owns 13 Pit Shops and by the reviews he receives I can not believe this is the first time! (Read them) I told him that I drive on the HWY at 70 miles or over and if this would have happen at that speed something very bad would have happened to me and my car. I told him that in the future you should 1st be very concerned about your costumer's welfare and admit we made a big mistake and asked what he could have done to make it up to them instead of flip them an oil change. How trivial!!!!! They have to replace my wheel plate and I'm very concerned about the safety of the break job they did. I got about 1 hour sleep last night thinking about what could have happened to me and my family. Thanks for flipping me an oil change for my inconvenience and your lack of professionalism. If you feel this is a place where you want to go and put your life at risk good luck! read more

I took it there for a tune up months ago and ever since then my car had been destroyed, I spent over 3000 to get it repaired even paid him under the table to make sure it was done right and fast. the issue was fixed but week later magically my car was broken again and me paying what ever he asked and now my car is almost worthless because I took it to them. I spent so much time and money and got nothing in return not one thing. NEVER GO TO THIS SHOP EVER! read more

Place is a complete joke. Overpriced and staff were completely brain dead. Guy at counter tells me they make their money on false advertising pretty much. I laughed and told him that's bad business and wouldn't be back. Guy didn't seem to care. I wouldn't waste your money or your time. Basic Oil change and tire rotation costed me $52. read more

I took my car to Pit Stop for an oil change and the store manager changed my oil. The job was done in 5 minutes which I expressed to him that it was "the fastest oil change I ever had" Two days later when my oil light went on and my car was "ticking" I popped my hood to find oil everywhere and the cap for the oil sitting on my engine under the hood, he never put the oil cap back on after his careless oil change. I called them and they were at my house within 30 minutes picking up my car to take to their shop, clean, and then they brought it back to me. My car is ruined, alternator is now destroyed along with the belt, gaskets, and many other parts. I called him to let him know what parts need to be replaced with a report and estimate from a trusted mechanic shop. The store manager (who did the oil change) refused to let me speak to the owner, his words to me were "I may have made a mistake mam, but your car does have close to 200,000 miles on it anyways." He then hung up the phone on me. Please be aware and do not bring your car here for any services unless you want to end up in court trying to recover for damages they cause with their careless bad service! read more

Pit Stop - Oil Change Stations Near Me - Carpentersville, Illinois

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Came here for an oil change in the morning about an hour after they opened and was greeted by a nice employee but he looked like he just rolled out of bed and had the smell of marijuana radiating around him. This was a bad sign already. They provided the basic oil change that I wanted and took care of it very fast but seemed like they were so lazy or In this case both attendants working on my car must've been high off marijuana with how mopey and dopey they looked. And every time driving by looks like a rundown car show with all the cars parked outside. Not willing to come back here again after this experience. Them being high will cause them to forget putting in oil after draining it. read more

Great service ! Was fast and very helpful! Had my oil changed and they were so kind to also check out my breaks for me , will definitely go back ! read more

Went in for an oil change and was told I needed to have the transmission fluid replaced. I told them I would wait and just do the oil change. Then when I went to the dealership for my vehicle I was informed that the Transmission fluid was fine and did not need to be replaced. PITSTOP BASICALLY LIED TO ME AND TRIED TO CHARGE ME FOR SERVICES I DID NOT NEED. VERY DECEITFUL BUSINESS BEWARE!! read more

Wish I could give zero stars. Brought car in for an oil change, dude helping us is telling us all the fluids in the car are bad which is funny because we just bought this car and the dealer changed everything. When we politely declined the guy pushed harder and then got a salty attitude the rest of the visit. They have some awful music blasting so loud you can't even think straight Don't take your car here! Run away. Far far away read more

They were quick but left the car with oil marks all over the door and dash I had to clean it when I got home . Let me tell you about the coupon they offer $19.95 full service oil change when they got done it came out with $33.00 with all the add on plus oil filter because mine was a paper filter not the metal that they normaly use you think paper would be cheaper and I was never charged extra for the filter. or you would be told before they start the job. So Mr Pit Stop what does it mean FULL SERVICE OIL CHANGE NEVER AGAIG WOULD I USE OR RACCOMEND THIS FLY BY NIGHT OUTFIT read more

I took my Honda civic in there for an oil change and they put double the about of oil in it and won't admit to it. Now it cost me 1000 dollars in repairs. Oscar the manager won't give me Mike the owners number so I could ask what they can do for me they are just blowing me off, and now I'm out 1000 dollars. These guys are sketchy and I will never recommend anyone to go there. CUSTOMERS BEWARE!!!!!! read more

Horrible! Drive far away from this place! My daughter was told 15.95 for an oil change. After the 5 min oil change he charged 70.00! He told her it needed synthetic oil. Should of told her ahead of time. I contacted the manager he didn't care. We will go back to woodmans. The wait is longer but at least they will not rip you off! NO STARS! read more

They have a sign that advertises oil changes for $18.95 for limited time. When I went in, I was told that regular price was $24.95 and a mail-in rebate was used to obtain the discount. I agreed. After the oil change was complete, the total came to $28.29. The rebate form did not explain the offer and the box they checked noted I was eligible for only a $3.00 rebate. Last I checked, $25.29 did not equal $18.95. I asked if you had to get a different oil to get the advertised discount and he claimed he just says what "they" tell him, he doesn't really understand how it works. I realize there are taxes and a $1.00 shop fee, however they did not explain it is apparently a tiered rebate offer (which I still can't figure out by the form and I work in marketing so am very familiar with tiered offers) and at the end of the day I paid almost 2x the advertised price. Do not give them your business. read more

THIS PLACE IS A SCAM!! When I got there the employee DIDNT ask me what kind of oil I wanted for my oil change. When I went to pay he told me that the total was $60 ( which was for synthetic oil). I was in disbelief due to the fact that every time I have gotten oil change it has been around $20. I asked why he didn't ask me if I want the normal oil or synthetic oil. He had no response. I told him that I felt taken advantage of because he never offered a choice between the two. He proceeded to act like a ''nice guy'' and negotiate a price to reduce my oil change to which was still $50. When I called to speak with the owner he simply didn't care and was extremely rude. This place is sexist! Don't go there!!! read more

Apparently this is the only way to get a response from the owner?? I see he has responded to other reviews but will not even give a call back in over a week after my dads truck broke down on 290 after getting an oil change here. They placed a plug that didn't fit and never stated they did so. It was causing the oil to leak apparently and then his engine seized. I have called almost everyday to talk this out but keep getting avoided. You can sit behind a computer and respond to your negative reviews but cannot call to talk to a customer that has been patient for a week now? read more

ZERO STARS!!!!!DO NOT GO HERE!!! THUG "and I do mean THUG" opens door with cigarette hanging from mouth, asked what I wanted (keep in mind this is an oil change place) Asked for regular oil change no bells and whistles. While watching thru window during oil change saw snow ball being thrown into shop and NO FLUIDS, TIRES, AIR FILTERS CHECKED as I was CHARGED for these services which I did not ask for and which were NOT DONE AND DON'T EVEN KNOW IF MY OIL WAS CHANGED!!!. Received complete attitude when i questioned if fluids, tires, etc were checked since these services were on my bill. This was a horrible, intimidating experience.! ENTER AT YOUR OWN RISK read more

hello, i had a really bad experience. took my vehicle here for a found out 3 weeks later i had a oil leak. my vehicle was damaged due to the oil leak one of my belts were ripping. went back took the broken part etc explained to the gentleman i wanted the oners number. he then asked why and i explained when they did the oil change they damanged the filter and still put it in broken. the kid then decided to tell me nope i am not giving his number out under the owners order. i said look just give me his number and i will talk to him then the kid got so hostile and started swearing his butt off. we shared words and i called the police. i told the police i think the kid is pissed because i interrupted his pot smoke break in the shop. by the way that place was filled with marijuana burnings. long story short police came the kid was rude as heck to the officer as well. officer set his butt straight made him get me the number to the other shop at least. once the kid went back in the officer then explained to me they get calls on this shop all the time so recommended for me for not to come here anymore and to tell anyone and everyone i know. so stay away from this place. ps i also called the other ahip and left a message for the owner several times and still havent hear from him! poor customer service. if he would have called me back we could of worked this out and might have been a different review. read more

they try to rip you off with fake fluid changes. and thank god the oil changer told my wife i'm a "lucky guy". i had no idea i was until this high school drop out solidified it. horrible business. read more