Fabulous service I have been going here for years. Honest and give great discounts and genuinely care about how they treat you not just your car. read more

Chris is my new go to when it comes to issues with my vehicle. Always straightforward and helpful. 10/10.

Tired to take advantage of my daughter having tire issues while out of town. Claimed I absolutely needed new tires and could not use spare. After I refused to buy new tires and went to a different tire shop. Guess what the tires and spare were not below the levels Firestone claimed. Not the first dishonest expertise with Firestone but this was pretty low. The levels are used nationally and they basically lied about them. read more

I do not recommend them and I feel they neglected to fully inform my wife of the option they provided her. There was a bolt in the minivan's tire, 35k miles on the car, rotated frequently, and we had to replace it since the damage was close to the sidewall. This is fine. What they sold her, without giving her complete information, was a much more expensive and higher quality 80k mile Bridgestone tire that was not the same as the other 3 Yokohama tires on the vehicle. First, I would never replace one tire and have it be a different brand or tread than the other 3 as this is not safe. This leads to inconsistent performance, the potential for yaw or pulling on the steering wheel during braking (especially in low mu conditions, which we have a lot of here in CO), and other risks. Second, I would never replace an original OEM tire with 35k miles (expecting to get 45k miles based on others owning this vehicle and our usage/rotations/driving habits) with a single 80k mile tire, even if it was the same brand, as it would eventually lead to the same dynamic issues as if it were a mix-matched tire set. They never mentioned to her that this was a different tire and I assume it is also the maximum available mileage variant. To be clear, I have no issues with this tire itself, as I'm sure it would perform well if placed on all 4 corners of the vehicle. I have issues with them knowing they took off a Yokohama with 35k miles and replacing it with a different tire with an 80k mile rating and did not explain the details of what that means in terms of vehicle dynamics or what I need to consider when I go to replace the other 3 tires. This forces me in the future to see if I can find the same tire with a 65k mile or so rating when I go to replace the other 3 and it commits me to the make/model of this tire as well. My expectation for an unrepairable flat tire is that I am offered the same tire that is coming off of the vehicle and not to have to replace 4 tires (3 of which are still fine for quite a while) as the result of one screw taking out one tire. read more

This is one afine shop to have automotive work done. Great service, great ethics of the works and management, throughout and extremely competent and professional. Highly recommend this shop and they have earned our entire family's business going forward. Very reasonable prices and quick prompt and personable service read more

I scheduled an oil change appt online on a Monday, indicating I would be waiting at the store for the change. The appt was set for Thursday at that week. I received a confirmation email on Wednesday of that week confirming the time the oil change appt at that firestone store located at 1445 Jamboree Dr Colorado Springs, CO 80920. When I arrived, I was meet by Eric, apparently the manager of this store. He was rude, said they were taking no waiting appts. I explained that I received a confirmation yesterday (Wednesday) for a Thursday appt. He looked and said, "oh, you did this online, you should have called the store", he went on, "I don't have time to review the online orders and again, you will need to make another appt as we don't have any waiting appts today." What a joke, why have online appt scheduling if it is not honored? Stay away from this location, far, far away. read more

They charged me to evaluate an oil leak. The only thing they told me was what I already knew. The result of their "diagnosis" was it could possibly be and oil pan leak, and then said they didn't work on BMWs. I don't know why they didn't just tell me that when I came in. read more

I went in to have air put in my low tires and they were so nice. They didn't even charge me. I will definitely be going back here.

We spent $2500 + with them in April on our 2000 4 Runner. I questioned all of the work they were doing, but was desperate and wanted to trust them. In July, a tire had a slow leak. I took it in and they told me the shock on the tire was broken and was rubbing on the tire. This was replaced in April. They said they could fix that under warranty but the tire couldn't be repaired and it was $80 for a new tire. I question why the shock was broken. I wonder if the other work they said they did in April was actually done? We took the tire they said couldn't be repaired to a different place and they patched it within 30 minutes and charged me $20. I don't trust Firestone. They are constantly upselling. We will not be going back. read more

Byck and team did an amazing job diagnosing my SUV. They figured out the problem, reviewed options, and got us back on the road in an hour and a half. We were expecting 3-4 hours. The shop is organized, clean, and family friendly. I would certainly recommend Byck to anyone looking for auto repair. read more

Went here to get a estimate done on my car. When I got there to see what was wrong they told me my blower motor resistor and blower motor were bad. They wanted me to pay 1200 t have the work done. I took it and got a second opinion and found out that the only thing that needed replaced was my blower motor. That only cost me 461. I will NEVER recommend anyone to go here. read more

I hit a curb and popped my front passenger tire, and I met Byckuly who could not have been nicer and made my day...He tried to charge me as little as he could, and helped me out, even helped to change the tire himself with his counterpart to ensure that it got done so I could drive home when I came in at 6:30...Thank you Byckley for making my day better and going above and beyond...I hope they appreciate you read more

Dangerous service. They do not follow manufacturer specifications. Lug nuts we're over tightened by 150ft lbs. Could not get wheel off. Not to mention tires were incorrectly installed. Avoid at all costs. read more

I can into this place because and old co worker recommended you guys. I came in saying I been having g this annoying popping sound for a while and I wanna get it fixed. The mechanic Jose lifts my jeep and tells me it's the drive shaft no doubt. This man goes threw all of my stuff including my wife's purses that had nothing in them I think and leaves my jeep bag opened saying he's looking for the wheel lock when he could of just asked like every other mechanic would have not just go threw our stuff and see what you find. I tell you guys I gotta think about it and I might do the driveshaft in the future. I get my jeep back with a service 4wd light on and now I have to do the service here because you guys did something to my jeep that caused that light to come on... I drop my car off at 9am to install the driveshaft I go out and have breakfast with my brother and by 1:17pm the jeep was driven into the service bay.. by 1:45 the driveshaft was installed and I was told it's done. I get it the pop is still there and the service 4wd light was still on. I keep coming back trying to get it fixed but all they could do is what they did in the first place take off that service 4wd light. IM STILL GETTING THE POPPING NOISE so we really just wasted 1,300$ for absolutely nothing. I go to a different Firestone and they tell me it's my sway bar and ball joints making that noise. It's official if I was born white I would actually be taken care of like a human being. I would be there everyday till you guys fix my jeep but I don't have the time some people actually work. Charged me for like 3 hours labor and it didnt even take u an hour to do it. You guys are disgusting just because you gave me a cheap price on a part I didn't even need doesn't make you good people in fact I'm really pissed off about this because I came in many different times and gave you guys many opportunities to make it right but let's be real not anyone in there cared to help me out and thanks for the squeaky door just more things I need to fix. Firestone sucks!! Especially this one I really hope none of you come into my place of work because I will return the same service you gave me read more

Guys My husband and I are moving from Houston to Vail Colorado. We taught we were all good until we got closer to Colorado It began to get in One digits F and snow and ice begin to appear so the road gets so dirty with slush etc... but never taught of checking washer fluids and with the temperature changing it did turn out that the washes fluids was frosted We were so stuck and not to forgot it was Sunday.....I said to my husband in Texas I was very well served with this Compagny. So I begin to look for Firestone in Colorado Springs and here we went My Husband told our problem to Brad the person who work there .....they didn't hesitate and brought the car in the garage over the heater. One hour later we were back on the road. Firestone compagny know how to recruit great hardworking people who definitely love and know what they doing. Thank you Brad read more

THIEVES!!! A friend's 23 year old daughter took her 2016 Toyota Tercel in for an alignment at and the service advisor wound up giving her a quote for $2500 of work, NONE of it was needed. New struts, new sway bar links, new tires, full brakes and a few other things. Her mom called me to ask me about and most of it didn't add up to me because there were only 60K miles on it. I drove down there to inspect the vehicle myself and the only thing that came close were the brakes had about 25% left. Tires were 75%, struts and sway bar links were tight and perfectly intact, rubber in good shape. It was just thieves trying to take advantage of a young girl that knew nothing about cars! This is the Firestone at 1445 Jamboree. read more

Made an appointment the day before for a simple tire patch for when they opened. Got there at 8 and was told it might not be ready till 1. I found this completely ridiculous for having an appointment for a simple patch job. The only reason I came here is because it was the only place open when I got a flat so the tire was under warranty. I will be returning to Discount tires when I need a new tire, I have not been impressed at all with their service here. Called up Discount Tires and they had me in and out in under an hour with the free patch I needed. read more

So I definitely went in there worried based off past reviews. However I had a great easy day with this firestone. I went in for an oil change and tire rotation. The service was quick and I was told 1.5 hours but it only took 45 minutes. I paid. Saw no issues with my car and left. I don't know if they do anything else right but they can oil change and rotate tires pretty well. Ill be back. read more

Firestone Complete Auto Care - Tires Near Me - Colorado Springs, Colorado

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I came in very upset. Firestone is the best. I had just left the pep boys down the street after the manager did a hard sell on me to replace all 4 tires despite needing only one. He raised his voice and making threats to not sell unless I purchased all 4 that he had in stock. I had agreed to 2, to also replace the spare, but that wasn't enough. I was still shaking when i walked into Firestone after just leaving pep boys . Their salesperson took the time to calm me down and then sell me only what I wanted. They quickly mounted the new tire. I was touched when paying, that the salesperson took the time to build a relationship with me, and calm me down before I left. It turned out I really needed it. Thank you Firestone ! read more

It's really disappointing to see so many negative reviews? Why is everyone always focused on negative feedback? I'm going to go ahead and leave something positive.... I have taken my car to this Firestone location for the last few years. The one consistent person there js Eric. I don't know if my timing is just bad but he's doing everything himself! He answers phones politely and speaks kindly to face to face customers in what seems like a chaotic, stressful work environment. He appears to run circles around that store and has his shit down. Never once have I had an issues with the quality of work done on my car. I trust Eric and his mechanics and they will continue to receive my business for many years to come! Thanks for showing up every day guys and dealing with a this cruel, ugly, entitled public world. read more

I feel that the quality of work has diminished at this Firestone. They constantly find something wrong and shame anyone else who disagrees with them. We have been customers for 8 years and their service is now undesirable. I am sorry about that. read more

IF YOU WANT YOUR VEHICLE TO BE STOLEN OR PARTS BOOSTED FROM IT OVER NIGHT, THEN BRING YOUR CAR TO THIS LOCATION. Parts were boosted off our car just a few nights ago. (Not one security camera). Now the car does not start up or drive nicely. My wife's car drove just fine a week ago, but needed new tires and brakes. That is it. Some how they talked her into spending over 1,700 dollars on Firestone credit. When we get the car back it immediately dies on the highway, leaving my baby and wife stranded. The car is then towed back to Firestone and they paid for the tow, and said the problem was with the BELT FIRESTONE INSTALLED. They said they put the WRONG SIZE on, so it snapped. They proceeded to "fix the problem" and put the right size one on this time. Well my wife left the store and the belt snapped for the second time leaving my wife stranded on the highway. Yet again, the car was towed to the shop to fix the belt. This time I asked them to check the tension setting. They put another belt on and told my wife that it was the tension setting. The BAD NEWS was that a thief had cut the catalytic converter out of our car and stolen the part. But the store has NO CAMERAS , so their insurance would not cover the part to be replaced that was stolen. They proceeded to complain to us how we were costing them money, because the store had to pay out of pocket for the mishap. I finally drive with my wife to get the car back for the third time, and the car starts up with all the gauges flickering and the engine sputtering. This car drove just fine before all of this. And now after 4200 dollars put into the car by the store it no longer drives the same. Sure thing, Firestone paid for their mistakes and tow, but they fixed the mistakes half ass and now I have a car that doesn't drive the same. I just want my car to drive the same if not better after spending that kind of money. read more

I'll make this short and sour! Brought my car in to fix broken air stem; was charged for entire sensor and labor? Over 100$ Had the same exact problem a week later on a different tire Same fix at discount tire cost only 5$ Was charged 22x that amount at Firestone Will never return here read more

It is a Sunday and we are traveling from Denver to the Mississippi Gulf Coast. All of a sudden our car is making this awful sound from the back of the car. I googled for an open shop which lead us to this Firestone Auto Care. The Tech greeted us very pleasantly, took care of us immediately and we were back on the road. Very nice young man who knew what he was doing and did not overcharge by any means. Thank you! read more

I have typically had rather good experiences with this Firestone; however, the most recent experience was atypical. I witnessed my car being lifted incorrectly. When I noted it I was assured I was incorrect in this assumption. I checked the online forums for my classic car and then my chilton's manual. The manual recommended different lifting points. The online forums cited several other examples damage being done, mine was to become the next example. My classic car is not a show car but I would hope it would be handled with care. I notices the damage in the parking lot and informed that staff. They informed me they had inspected the potential damage and did not believe they did the damage. They did acknowledge lifting it the the way that is known to result in this damage but indicated they did not cause the damage. I had previously repaired all the damage that such a lift would cause on an earlier occasion. I have only had them work on it since I repaired it and had it painted, as I had come to trust the knowledge of the individuals at this firestone location. Acknowledging no responsibility they removed the service charge for the work performed on the car. read more

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I went in for my tire alignment, they got it done in 30min. The complimentary check was good except that they left out the air pressure check. kinda strange. read more

I have been doing my car servicing here since last few months and this time the servicing was below the average ... I went to rectify my cars steering vibration and they suggested to replace my all 4 types and initially charged 80 $ for my alignment with oil change , when I agreed to change of all 4 tires the person confirmed me all my vehicle vibrations and alignment issues will be gone , and he will test it before gives the car back to me but now after servicing and spending close to 300$ I still my tyre work has not been done properly it's shaking while driving at 60s infact scary ... For this same issue I have been spending money from last three months and spent more than500$ for this problem alone and still get this pathetic service !! ... read more

Came in to have some tires I bought online mounted and balanced. 55 min in with the car sitting in the rack. Feels like they let it sit there after I said no to any of the up sells. 1 hour in I stand up and start looking at it though the window and the person behind the counter can tell I'm getting peeved and gets up to go see what's going on. All of a sudden the guy supposed to be mounting the tire looks in at me and starts mounting the tires. Maybe I should have mentioned I don't want the complimentary inspection. The lack of customer service seems to be directly affected by whether or not you but any of the up sells. Maybe if it wasn't $53 for a $10 cabin air filter. Either way soon as I stood up the tires were mounted and balanced in about 15-20 min. Sad, really pleasant guy behind the counter though. This the 2 stars. 1 star for the competitive price 1 for the guy behind the counter. read more

Made reservations for new tires. Advertised as being done in 1 hr. Got there 10 min early and they told me it would be 1.5 hrs. Figured that was okay because it was 4th of July holiday weekend. At the 2 hr mark, I finally talked to someone after standing in line for 15 minutes and they told me my alignment was off and they'd recommend getting it done. I was in for $1k for the tires so the least they could have done was get it done when they said they would but since they were so shoddy at doing things when they said they would and communicating I figured I shouldn't give them another dime of mine so I told them no. I was told 5 minutes and my car would be in the lot for me. 10 minutes later, I hadn't heard a word from them and I went to see if my car was in the lot and it was. Had to grab another guy's attention just so I could pay and leave. FUMING MAD. If you value your time and want a service provider to manage their time as they advertise and speak, go somewhere else. read more

Took my 2015 Jeep Rubicon in for an oil and filter change after a long drive from San Diego. The two service managers that I came in contact with both were very courteous and efficient with explanation of what services would be performed on my car. The waiting area was very clean and as comfortable as you can get in a waiting area. read more

I can't truly describe how much I don't like going here. We have been going here for years due to buying winter tires and getting to swap the tires back and forth for free. Now they decided to end that benefit even though there is still at least 2 seasons left on the tires. But even at $50 to swap the tires, the damage they have done to the car over the past few years are unmistakable and makes me regret having bought the tires from them. There is consistently grease everywhere and the scratches and dings they leave in the wheels don't polish away. Our once beautiful aluminum alloy wheels are a shadow of their former self. On top of that, at least twice we've had to go back within a day due to their damaging the valve stem on the wheel and at least three other times we've had to go back because they neglected to balance at least one wheel. I think at this point we will pay the premium and go to a better service center. Sadly this seems consistent across all the Firestone's in town and I wish they could go back to their former glory when they took pride in their work. Here's to hoping. read more

They were supposed to be done in an hour I waited an hour and 45 minutes and they still had not pulled my truck and got my keys back and left third time they have screwed me like this will not ever be back do not recommend. read more

These guys are great! I've been in twice now for two separate issues and both times I have been completely satisfied with their work. They fix what's needed and have never sold me something I didn't need. Seriously, when is the last time you've had that from a car repair place?! I will take all my car needs here. If your talking the time to read my review, I would suggest to just give them 10 minutes to look at your car and quote you, you'll see why I left this review. read more

First time I got my oil changed it was perfect in out no problem. Went in to get my oil changed after after 3000 mikes and all of a sudden there are a bunch of repairs needed that apparently they had no clue of the time preciously, one of which being a new battery (which was replaced not long ago) they said it was practically fried. Went to O'Riley to check, and I guess the battery is perfectly fine, weird. After expressing I didn't want the oil changed I came out to my car having all the windows completely down and someone had set my clock back 20 minutes? Not really sure what they're trying to gain. Not really sure if a mechanic shop or people trying to get more money out of you. Oh and now my battery light comes on my dashboard after never doing that previously. read more

I took my car in for 100k mile maintenance (oil change, plugs, timing belt, etc.). When I dropped it off, they had the service I requested from my appointment all messed up, so I had to go over it again line by line. When at last I picked up my car, it was making a strange ticking sound. When I asked about it, they said they noticed it too but couldn't figure it out. Then assured me everything is ok. So I drove home and a mile or two from the shop, it started to overheat. When I called them they said to check back in the morning if there are still problems. So, I ended up taking it in again the next day. As I pulled into the shop, my temp guage was redlined. Turns out they didn't refill the antifreeze after swapping the H2O pump! But of course, the explanation was that there was simply an air bubble. It must have been some bubble as I watched the guy pump a lot of antifreeze into the radiator. Still had the ticking, but it was beyond the "on duty" mechanic's expertise. So, I had to bring it in again several days later (luckily I have another vehicle to drive). It turns out the tention on the timing belt failed after the initial appointment! When I picked it up, they put a spin on it that it was my car's fault but they "hooked me up." So to recap, they let my drive away from my initial appointment low on antifreeze and a messed up timing system. The only saving grace was that the staff was friendly throughout. read more

Last week I got a phone call from my dad. He had just taken his car into Firestone to have his snow tires put on and they came back telling him the tires he provided we were too small. My car fits tires 175, his 195. It didn't take him long to figure out that, since we store our tires in the same place, he had accidentally given me his 195s and taken my 175s. To recap, I took tires that were too big into Firestone. Instead of telling me they were too big, they put hem on and called it good. I developed slow leaks in my tires due to them not fitting properly and have to get them sealed. Now, I have to take my car back into Firestone to have them switched out with the correct tires that my dad has. After dropping my car off, my dad and I go get lunch. Firestone calls to say my car is done and I hurry back to pick it up. Imagine my surprise when I walk in and see him still up on the lift. That's when the manager walked up and very sheepishly explained that the technicians had put the wrong tires on... What? You have one of two options here. The 195s and the 175s. Considering my car came in with the 195s on and the 175s are correct, that means the 195s came off and went right back on. Yeah. They did that. So Firestone put on tires that were too big for my car. Twice. read more

I called around for a quote to get my wheel bearing/ hub assembly replaced. They were by over $200 the cheapest, still used a really good brand car part (Moog) and got my car done quicker than they said. Customer service was great! I will be taking my car there from now on probably. They tried to tack on a charge for "diagnosing it" but I had just had it diagnosed somewhere else, which they knew. So, when I said something about it, they took the charge off without any problems. Definitely a fan! read more

Had a leaking car while dropping off grandchildren. In from out of town, and close to closing on a Sunday, they jumped through hoops to find and repair leaking reservoir. While looking they noticed a cracked motor mount and replaced . Just found out cant get part until tomorrow. Great customer service! read more

My family and I have been coming here for years and have seen some ups and downs with the staff, but they are on track and doing great things here. Starr is leading this team in a great way and uses common sense to attack our car problems. My daughters car has encountered several wheel/tire issues since the summer and will come home (she lives about 2 hrs away) to let us help her. We go to Firestone and they have bent over backwards to ensure her safety with good tires/wheels. They even loaned us a rim to use until I could locate a used one from a junk yard (to save money...(Firestone was willing to locate one too, but it was a Sunday and junk yards are closed)). No problem either way. I found one and was able to swap out the rim after using the loaned rim for 2 weeks. The fact we have a trusting relationship whereas they were willing to loan us a rim until we could get our own says a lot about their support to our family. They swapped out the rim and didn't even charge us! Maurice was working as the service writer when we went there this past Sunday, Nov 12, and he was very professional and wonderful to work with. They have gotten all work done in the time we needed. They have gone above and beyond. Thank you to the entire team at this Firestone! You will continue to be our families mechanic for all our vehicles. read more