I got in my car at noon on a Saturday and smelled what I thought was gas coming through my air vents. In a panic, I went down the street to Firestone in hopes they could look at it that day. I was in luck! Zach was very helpful and able to fit me in on a busy Saturday. Unfortunately my oil gasket was leaking a ton, leading to a new gasket and spark plugs being necessary. Although parts needed to be ordered, I was able to get my car in 24 hours. I really appreciated the thorough service, and as someone who knows very little about cars, I never felt taken advantage of. Car problems can arise out of nowhere and it's always incredible when prompt service like this can happen. I am so thankful! read more

Had a flat tire and walked in on a weekday afternoon looking for help. Chance (sp?) gave me some different options, and I ended up choosing to have the spare put on. They only had one mechanic at the time, but he quickly swapped out my tire for the spare. I think his name was LaShawn? When I went in to ask how much, I was told no charge! Now that left me with a good impression of this place. read more

I came for the free air and when I entered I quickly realized the nice woman on the phone was right at the counter. Then I realized that she was the only one there! Why?! There was a super long line, and she was getting phone calls back to back. I get she has a job to do but nobody else was in there. She said she would be out in a couple minutes to pump my air but I knew that wasn't true. I waited for over 20 minutes for nothing, and it wasn't even her fault. This looks like a sign of bad / lazy management. read more

I went back to this location today, Kyle assisted me. His name was mentioned at another Firestone, great customer service. Had my car done sooner than expected. Updating my review due to the great service. read more

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This is a horrible location!! I took my car in on Saturday October 14th to have a wheel bearing replaced. We received a call later that day to let us know they broke the steering knuckle while trying to remove the assembly!! So, they had to order the part and was told they wouldn't have it until Wednesday, October 19th. Here it is, Thursday October 20th... and STILL no part. The excuse is that it's a 3rd party vendor. And, that's MY problem how?? So, no car for 6 days and STILL waiting!! All because one of THEIR mechanics broke a part!! Why should I have to pay any of the bill at this point??? Not to mention, no car rentals available. I would steer clear of this Firestone!! I will update my review when I get actual answers. read more

I called to make a appointment with to have new tires to putting it at 830 am and would be ready by 1 or 2 . I showed up at 3 and saw my vehicle and check the tires that did not replaced it. I came in and they lost the paperwork along with my keys. WTF??? and told them to text back and after 45 minutes later they found it and says would not able to do it tonight then I say that must putting on as going out of town the next day. SCOFF!! Now, I am kind of concerned going back after I ask for left time alignment. That is so damn shame after few times going there for a while. So they do not meet my expectation. read more

HORRIBLE, SLOPPY SERVICE - GO ELSEWHERE!!! Brought my car in today early in the morning for a flat tire from a nail - was informed I need a new tire because the nail was too close to the sidewall. OK, that is how it goes. I called 15 minutes before closing because no one had called to say it was done. Oh, I was told, your car is ready but we just overlooked calling you. Got dropped off at the shop just before closing and they could not find the ticket/slip or the car key! They hunted around for 20 minutes before finding it. I went out to look at the new tire, and the sidewall was covered with splatters of white grease. They had not cleaned it up after installing it. I pointed out this was TERRIBLE customer service and someone went out to clean off the tire. They finally found my key, checked me out without apologizing and I said I was very glad not to have purchased the extended tire care because I will never go back to this shop for service. Then the icing on the cake: there was a dirty grease-covered shop rag left on the passenger seat!!! My advice: save yourself from this sloppy and unfriendly service. Go elsewhere! If I could give ZERO STARS here I would. read more

This place was usually my choice for the run of the mill oil change. However, I had some A/C trouble and decided to get a quote here since my oil change experience was so good. To my dismay, I was given 3 different prices on 4 occassions! I spent 3 early mornings in the store and I didn't leave feeling like they valued me as a customer. My advice, take it to the dealer, less of a hassle. read more

Went in for new brakes and a oil change. They ended up putting new rotors on my vehicle and didn't tell me until I went to pay for my services. I spent 4 hours waiting in the lobby before I had enough and went home. When I went to pick up my vehicle later, (after waiting for over 5 hours) I go to drive my vehicle off the lot the and the brake pedal goes to floor before it comes to a SLOW stop and my car died at the stop light. They also checked that I need my Serp Belt replaced... They had just replaced my Serp belt less than 3 months ago. I would NOT go here for anything, not even a oil change. read more

Unfortunately, this store did not meet my expectations when it came to customer service. They didn't begin servicing my vehicle until an hour after my appointment time. When I called to check to status of the vehicle and the time frame to they were rude, short a provided very little information. In the end I was told that they couldn't tell me know much longer it would take. I would not recommend using this location as they are not customer centric. read more

The guys are all pretty friendly, and this is a good cheap place for tires. However, as a woman who knows nothing about cars, I am always cautious about a place that can find something wrong with my car every time I bring it in for an oil change. I brought it here a few times, but decided to move on after their 3rd "discovery" of a new problem. So, I would suggest bringing along someone who is car savvy or get a second opinion before getting any extra work done. It is an easy place to bring your kids though if you need them to tag along. They have a kiddie table and some toys inside. read more

Noticed my brakes were out on Thursday and got there right before close and asked if I could get it in and done before I had to go to Pittsburgh on Saturday. Dropped it off on Friday morning and got a call late in the afternoon that it was the flexible front brake line that went. They said they could get the part ,but would probably not be able to finish it on Friday. I borrowed a car to pick my uncle up in Worthington, but they had it done when I stopped by at 8:30 Saturday. Job was done and didn't have to rent a car for 3 days. It's nice to be able to get service in a little over one day, but why do I always break down on a Friday? read more

DO NOT GO HERE GO ANYWHERE ELSE! They put oil in my brakes. I had to spend $300 at another mechanic and was shown it. My brakes were failing within a few days and I almost crashed. GO ANYWHERE ELSE! read more

There were some initial confusion on what they could do for our tire service that could have been a problem. However, the store manager Paul went the extra mile to put things right and make us satisfied customers. It was much appreciated and we recommend this store highly. read more