10/10 highly recommend. What started as a flat tire in my driveway turned into an entire debacle, including three separate roadside assistance dudes, a stripped lug nut, and countless phone calls. The dealership is impossible to work with (if you're reading this, Mercedes Benz, I hope you stub your toe AND get that diarrhea parasite that's all over the news.) Most other shops weren't equipped or comfortable working on my SUV, or were going to need to keep my vehicle for multiple days. Tire Choice, who was recommended to me by another shop, got my vehicle in right away. I dealt with Gavin, who communicated with me honestly and fairly. He said he would do his best to get everything done as quickly as possible, but there was a possibility it would take a day to get everything they needed. From the time the tow truck dropped my suv off, to the phone call from Gavin, my new favorite person, saying my car was ready to be picked up,... only four hours had passed. ONLY FOUR HOURS, y'all. I was literally thrilled. Pricing was a bit less than I was expecting, and I'm positive significantly less than what the dealership would've charged. That's always ideal. Overall, I'm genuinely so happy with my experience with Tire Choice. read more

I had a wonderful experience here on Friday! When I first arrived I had to wait awhile because the manager was out grabbing a part. However, when he returned because I had to wait he gave me a great deal on four tires and an oil change. I had walked over to Tuffy while I was waiting and they said they would not be able to get me in until Wednesday. Tire Choice got me in and out within a few hours and the price ended up being super reasonable. The manager was super friendly as well as the other staff working that day. I will definitely be back in the future! read more

Awful horrible service. I literally paid for an oil change and they did not reattach my oil pan. When I called to question the guy told me I didnt even need it ...but why not just take it off then reattaching it wrong. I almost crashed on freeway because of it. Dont recommend this store AT ALL read more

(I'm not sure how to post this on the Tire Choice website) Jim was very helpful in getting me in, patient in explaining what he was going to do (tire rotation). And he did it in 30 mins. and less--with a short staff! I'll definitely use him in the future when I need brakes and other work done. I saw on another review that he also sings for his customers? I'm intrigued now. LOL :) In all seriousness, I highly recommend Tire Choice on Hard Road. read more

Great service!! Had a couple simple valve stem replacements for 2 tires and the master mechanic knocked it out very quick but still took the time to make sure he got them both perfect! Paulette I think was the name of the front desk lady and she was super sweet too! I WILL be back for any car needs!! In and out quick and great pricing!! Definitely RECOMMEND!!!! read more

Friendly, knowledgeable, and not afraid to take walk ins! I'm very impressed with the service here. I took my car in with a terrible rattling sound, they diagnosed it as a loose tire and tightened it free of charge! I will definitely be visiting again. read more

I purchased new tires and service plan for $1400. Car was dropped off with the spare tire on it due to a damaged valve stem. Once I got the car home , one tire kept losing air. Sure enough, valve stem wasn't replaced. Then ended up finding the wheel weights on the floor of my garage. Took the car for an oil change yesterday and had to have them replace the valve stem because the tire wouldn't hold air. I'm currently sitting in the Perimeter Rd store because I refused to go back. Additionally they didn't even take time to put the spare back. Disappointing! read more

Tire Choice Hard Road In tumultuous times, we can become distracted, and we can forget that there is good in the world. At an unassuming service center in Powell, Ohio, you can be reminded of that good in experiential fashion. The road by which I was led to this location of Tire Choice was a circuitous one to be sure, however; I am glad that circumstances brought me here. I had a week prior visited another Tire Choice location, and the brake service I was at that location could not be completed due to not having fuel for their torch. I was explained that the rotors could not be removed, and a torch would be needed to complete the service. I paid for the full of the service and made an appointment for a week later to come in and have the new rotors installed. Due to some tribulation, when I arrived, I was informed that the service could not be performed (now for another week). I admit frustration at this, and suggested perhaps another location be asked if they could squeeze me in, as I had in good faith made an appointment and arrived for the agreed upon remedy to be administered. That location contacted Justin at the Tire Choice location, and he both quickly and happily agreed to perform the service on my Honda. Unfortunately, he wouldn't be able to accommodate me for a few hours. Having already been out his way, I arrived early with an intent to wait until the agreed upon time. As I introduced myself to Justin, the store manager, I gave him a quick run-down of my situation. Justin, was friendly, attentive, professional and concerned with my experience. He informed me that he would be able to move me into a newly open appointment slot, and began work on my vehicle. Even though I was only in for work on my front brakes, Justin's team did a full inspection of all my brakes. Their attention to detail identified an issue with my fluid level, which they took care of. I suggest if you are looking for a service center to be your main go to for any number of services, look at the Tire Choice website, or call and speak to Justin or a member of his team. Justin's passion for service is evident and echoed by his team. His service center is clean, and comfortable. There are a few restaurants and stores in walking distance if you plan on waiting for the completion of your services. Located at the corner of Hard and Smoky Row roads in Powell it's an easily accessible location. The quality of the work, was exceptional, the prices are competitive and fair, and their warranty on their work cannot be matched. Appointments are easily made by phone or on-line. This is the service center I will be bringing my cars to from now on. read more

Very nice and helpful. Had a problem with a check engine light. I stopped at Autozone and had them read the code. Then took it here and they said the same thing. Got me right in and up and running again in no time. Thanks for the great service. read more

These guys worked on my Ram 1500 a while back. They had it for over a month and could not fix it. In fact the problems got worse. This place might be good for tires and oil changes but maybe let repairs be completed by the professionals. I will never take a vehicle here again. read more

SABOTAGE! It's one way to ensure repeat business. I went in for brakes (they're fine now). I left with an antifreeze leak and an oil leak that WERE NOT THERE BEFORE. I've seen this too often at other disreputable shops; I no longer believe in mechanical "coincidences". Maybe I look like a sucker, but I'm not naive enough to try this place again. read more

I have been going to this location for auto repairs for 13 years, live right down the road, and have had a great experience every time. Today was bar none the best. I arrived about 8:30am this morning, my 09 Dodge Journey was running really rough, barely started, oil light was flashing and warning sound was dinging. Worried that if I drove anywhere, I would blow the engine. There were only 2 mechanics in, one was working on a car, and the other had to come in on his day off to open the shop because someone didn't show up, and the shop manager was out sick. The guy nicely told me he was short and wouldn't be able to look at the car until tomorrow, so I asked if he thought I could drive just to work and back. He had me put up the hood, checked the oil (that was just changed 2 weeks ago at Valvoline on Sawmill) and the reservoir was about empty, no oil on dipstick. He had the other mechanic pull the car in to basically top off the oil to hold me over until I came back tomorrow. Long story short, they discovered that when my oil was changed, Valvoline did not put the oil filter on right, oil had sprayed out and emptied, leaving me with possibility of a lost engine. Mad I didn't the two mechanics names, but they told me what the issue was, did a new and correct oil change, let car run for a little to see if the roughness was lessening. Beyond grateful that even short, and in on a day off, the mechanics helped me. I will continue to go back for this reason, and the good service I constantly receive. He even documented the engine noise and filter issue so I can hopefully get my money back from Valvoline for a botched oil change. Very appreciative!!!! read more

Have taken my car here several times. One of the times they left my hood open on my car. One manager charges for windshield wiper fluid the other doesn't. Was told my tie rod needed replaced when it didn't. Will never take my car here again. A friend also had a bad experience here. read more

Do not take your car to this establishment. My wife's car needed new brakes. They charged me $877. Three days after the work was completed the brakes were making a horrible grinding noise. I took the car back and they eventually told me that they had improperly installed the brakes. I asked for half of my money back and they offered me a free oil change. I asked to speak with the distric manager. He offered me a $50 gift certificate. Hopefully they will not be around much longer. read more

Mike (the manager) is a really nice guy and kept me informed of the progress of my car the whole time. Super impressed with his customer service. read more

Never visit this place. They are horrible. I took an appointment for synthetic blend oil change package which includes tire rotation. I mentioned since tire rotation is include, can you put on my winter tires (which already have their own rims) as part of package and they said they will do it and will not charge anything. When I went for the appointment, they said it will take 1 hour and took 3 hours to do. 1) When I asked why it took so long, his answer is "SHIT HAPPENS". 2) They charged me extra $32 for tire rotation and when I asked about why they are charging extra, he asked me do you have written statement that we will not charge you? When I said, How can I get a written statement on the phone, his answer is "That's not my problem". 3) When I looked at the statement, they put regular oil instead of synthetic blend and when I asked about it, his answer was, "I don't give a shit and get out of the shop." I have never had such bad customer experience anywhere. The guys name is Bo. read more

Just took my jeep in for an oil change. Had a coupon and an apt for somewhere else. Mistakenly went to Monroe instead. He made time, honored the coupon and added to the services! Couldn't ask for better service. read more

I have taken my car there in the past, mainly for new tires and other small issues, but the recent trip to this establishment will be the last time. I took my car in to have new tires put on, and I also asked them to check my brakes as well, as I was getting a bit of grinding on the back right side when braking. Well, they did the check and said there was plenty of life left in the pads, and that the grinding was being caused by something related to the dust cap around the brakes. Well, the day after getting the car back, the grinding started again and was getting worse as I kept driving it, so I finally took it back in 6 days after getting it back. This time though, they told me there were issues with the calipers and other things around that single brake as well, and the total charge was $530, and this was after dropping it off on a Wednesday night, and not getting it back until Saturday morning. I do not care about the $530 charge, it is just the fact that they did a brake inspection, said it was fine, and I am back in the shop in less than a week and told that the brake had some issue. I will never visit again, as it would be hard to have confidence in anything that is done going forward when you have to wonder whether or not they actually did check out all of the issues that are requested. read more