My husband took his truck to Firestone for four new tires. Four. Tires. At a tire shop. He thought he had set them up for success. Apparently, he was too optimistic. He had an appointment scheduled for 10:00 a.m., but we dropped the truck off at 6:00 that morning so they would have it there and ready to go. He left it with them all day. That afternoon, he called to see if it was finished and was confidently told, "Yep, it's ready." Excellent. We arrive, and the truck is still on the lift, has NO TIRES ON IT, and--for reasons that remain one of life's great mysteries--the hood is open. Why the hood? Were they looking for the tires in there? After waiting another hour, they finally finished whatever automotive escape room they were working through and handed him the keys. He drives away, and immediately the dashboard lights up like a slot machine having a seizure. Every tire sensor is throwing warnings. He calls Firestone. "Oh, sometimes the sensors just need to calibrate." Ah, yes. Calibration. The next day, after my husband drove to work accompanied by enough beeping and buzzing to qualify the truck as heavy machinery, his work mechanic checked it out. Turns out ALL OF THE TIRE SENSORS WERE SITTING IN THE CUP HOLDER. I'm no ASE-certified technician, but I'm fairly confident the cup holder is not one of the recommended mounting locations for a tire pressure sensor. But the fun did not stop there. Apparently, instead of properly balancing the tires, they just kept throwing weights at them and hoping that eventually the problem would balance itself out through sheer determination. The amount of weight they used was above TDOT standards. Nothing inspires confidence quite like learning that the official repair strategy was apparently, "Just keep adding more weights and see what happens." So after paying a TIRE SHOP to install and balance TIRES, he had to take the truck to Casey at Cumberland Customs to have the tire-related parts actually installed on the tires and the balancing corrected properly. Firestone somehow took one of the most basic services in the automotive industry and turned it into a full-day group project where nobody read the instructions, everyone guessed, and the cup holder became a parts department. If you need tires installed and balanced correctly, I'd recommend Casey at Cumberland Customs. If you need four expensive rubber circles loosely associated with your vehicle, an alarming collection of wheel weights, and the rest of the parts hidden inside the cab like Easter eggs, Firestone has you covered. read more

Scheduled an appointment with S Jefferson Ave yesterday for 9 am this morning to replace all four tires. The appointment got pushed until Thursday. I decided to call the S Willow Firestone and I am grateful I did. I called the store at 9 am and was check in for a 9 am appointment at 9:10 am. The representative that assisted me, Micah Johnson, was extremely professional and made me feel welcomed as I waited. The services performed were GREAT and services were completed in an impressive time. I cannot say better things about the staff. I will be coming back and referring all my family and friends to this location. If I could give 10 stars, I would. read more

Mechanics in general get a bad rap for up-sales unless proven reliable. I went in for JUST tires that what I told them but after I left I noticed on the receipt they added "Tire Care." This was an additional $63 that no one ever asked me if I wanted. I will never go back here and would warn anyone reading this, beware. read more

I was 4 hours from home with a flat tire. The amount of panic that I had was unreal but the staff was very friendly and helpful. Even with it being a Sunday, them having limited staff, and being very busy they got me in and taken care of quickly. The price was also better than I was expecting. Highly recommend this location! read more

The guys on Jefferson Ave Cookeville TN are great! Always have good service! Would recommend them!

We needed help removing our utility trailer in order to get the oil change and we asked 3 different employees there and they refused to help us. So we left read more

I took my Jeep in for an oil change. My receipt shows that I was charged for synthetic (which I asked for), and $15 for a missing lug nut (classic move here). I'm fine with businesses making a little extra money as long as their job is done well so I didn't put up a fuss about the lug nut. When I took my jeep for the next oil change, however, I notice that the cap was screwed on excessively tight, adhesive was added to the cap, and my oil is pitch black (it's been 10k miles since my last change so it's either not synthetic or they didn't even change it). Worse, the plastic retainer broke into pieces once the cap finally came off, costing me $600 in repairs. If they can't do an oil change right, I wouldn't trust anything else this shop does. read more

Called to verify stock of a fire website said store had, Steven was beyond rude. Had originally called, someone picked up phone but said nothing. Received a call back and have a threatening voicemail from the individual Steven. Would not recommend business with this unprofessional location. read more

I wanted to replace my Truck tires and compared prices and found Firestone had the best price and milage warranty. They got my tires in the next day and made an appointment to install that same day. They pulled it into the garage quickly and was done in about 1-1/2 hours. I would have given 5 stars if they had cleaned off the white lube more off my chrome rims but not a real big deal because I need to wash the tires anyway to get the blue off the raised white letters. I would recommend them for tire replacement but can't comment on any other car service. In the case of car service or repair I'd always recommend getting second opinions and quotes. read more

WOW do not take your car here!! I came for a simple AC recharge, and it took 3 hours once they took it into the shop. then as they pulled it out, part of my gear shift broke "mysteriously". after telling me I could drive it back as long as I was careful and then getting my stuck in reverse, they put a temporary fix on so I could drive home. I was told the part that broke could only come with the full gear shift cable and would cost $904. I decided to go to the dealership instead to see if it would be quicker than the 4.5 hour job Firestone said it would be. turns out the part I needed was 40 cents and the job took an hour. shitty mechanics just trying to pull money out of you, not sure if I believe the small part "just happened" to break off in their care... read more

I brought my car in for the $99 alignment. After waiting for over half an hour for my car to be looked at, even though I had an appointment, they came back with $2325.56 worth of work that was "an emergency " to have repaired before my family could make the long drive back to Pennsylvania. I took it to 2 more mechanics shops who disagreed with the majority of their recommendations and I ended up having less than $300 worth of work done on my car and safely heading on my way. I had a day and a half of panic and misery trying to scrape together the $2325.56 while traveling on a budget before I realized I was being scammed. Firestone has a reputation in this town as dishonest, and now I know why. read more

I was in town for a funeral & had a flat with a piece of wire stuck in the center of the tread. I bought the tire from Costco originally just 2 weeks before. Upon looking at the tire, the store manager declared "no one" could patch this tire. They sold me a new tire after having to negotiate a reasonable price for it.. Kept the old tire & presented it to Costco on my return. They patched it with no problem. So I was not even able to get a credit for the punctured tire. Unbelievable! read more

I had just arrived in Cookeville after driving 13 hours from New Jersey and my low tire pressure light came on. I tried putting air in the tire but to no avail. It was 5pm and I called the first auto care place that came up on Google which was Firestone. I honestly didn't think they were going to let me bring my car over to be looked at since it was an hour before they closed. I called and spoke with Mason who was very kind and told me to "bring it on over, we'd be happy to look at it!" I was thrilled! When I arrived, Mason was there to greet me and immediately put my mind at ease. He told me what they were going to do, the "worst case scenario" and the cost for every option. He even said "since you're traveling more tomorrow, we'll check your fluids and top them off if necessary." Just wonderful! I ended up needing a new tire which Mason has already set aside at my arrival. They ended up staying open later just because they accommodated me. Needless to say, I was back at my hotel by 625 pm and could rest easy knowing my car was safe. Time to exhale for this weary traveler. The staff at this Firestone were simply the best. From the amazing Mason to Caleb to Kristy the manager to the 2 young men who were obviously busting their butts to complete not only my car but 2 other people who had walked in around the same time as me - all top notch employees. I couldn't recommend this Firestone enough!!!! read more