If you live in east Nashville, and you need your car repaired right, there is no better place to…read morego! Will they be the cheapest? Probably not. Will they be the fastest? Again, probably not. But...if you want your car fixed right the first time, with quality parts and a guarantee behind it, there is no better place to go. The owner, Mike, and his service manager Trevor, will make sure your automotive repair experience is everything it's supposed to be. Hats off to an old school repair shop that gets things right

We needed our transfer case replaced due to damage from a road we drove on. They took all the…read moreinformation and we waited for the new transfer case to arrive. They told the truck right in and we had it back the next day. Truck drives like a new truck. They went over everything and kept us up to date on anything they found that needed to be replaced. Thanks to Tony with his expertise and his crew, he has a five star rating. Thank you Frank Torma

Amazing service, team was very professional and did their work on a very timely matter.read more

I know someone who took their Subaru there to get it fixed; they ended up spending over $12k in…read morerepairs and the car *still* had the same issues as before even after taking it back two more times. In order to have the work maybe done 'right,' you have to ask for a specific guy when ALL of their people should be competent at their jobs. This is the perfect place to go if you want your vehicle to come out with more problems than it had going in!

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

I brought my 2011 Honda Element to South Willow Auto Clinic to have them install new headlight…read moreassemblies that had oxidized horribly. I brought them the OEM parts to use, but the bracket on one assembly was broken. I tried reaching out to the online parts dealer to get a replacement sent overnight, but they couldn't get it to me that quick. Since the car's bumper had been removed for the install, I didn't want to have the bumper re-installed a second time. I called the local Honda dealership to get the OEM part, but they couldn't promise it to me for 3 to 4 days. Stacy @ South Willow Auto Clinic called the dealership on my behalf, and got them to get it the very next day. While the dealer's price was more than I paid online, being able to get the part so quickly avoided me having to have the bumper removed/replaced a second time. Stacy also charged me the same amount for the dealer's part. He was truly a life-saver. I am so pleased with the remarkable customer service and help provided by Stacy. I will definitely bring my vehicles to South Willow Auto Clinic in the future. I highly recommend them.

STAY AWAY. I recently took my vehicle in to have an oil filter housing installed. I came in with…read morethe part. I was given the estimate of $625 when I dropped the vehicle off, so imagine my shock when they told me the bill was $840. That is 40% more than the estimate. On top of this they charged a service charge of 4% for using my debit card which is above the average merchant cost of 2-3%. I was never notified of this increase prior to them doing the work. Very deceitful business practice. Would not recommend and I will never take a vehicle to them again.

My Challenger started driving funny within six months of buying it. I called Bryan and told him…read morewhat my car was doing & he told me that my hunch was right and it needed a clutch. That came in, so I dropped it off with them, after hours. The next day, Mike called me and told me the service was done, and they'd found another issue there, and fixed it as well after hunting down the part for me. I couldn't have asked for a better price or repair time. They definitely beat the books!

Horrible place I've took 2 cars there and a total of almost $1300 later and neither were fixed…read more It's been a year since it happened and I thought I'd give them a yearly review. For their service they gave me. They put the wrong exhaust on car and it caught fire. Melted my cv joint and costed me hundreds more to fix it. Charged me $300 to fix another car that had a problem starting and it started the issue again the very next day. No refund no fix to the issue. This place suuuuuucks!!!!!

Have took my Bmw here countless times me and my buddy fix ours perfectly fine. Didn't even charge…read moreus that much. Just fix mine again I love elite automotive they're the best

Took my car here and got it back in worse condition. Drove it there didn't drive it back, maf…read moresensor was unplugged, electric power steering sensors was unplugged, they swapped a good transmission into the car and then told me that it was blown, "came out of a running and driving wrecked car", car was in limp mode and still charged me full price for their mess up. Let me save y'all folks money. Never bring your vehicle here.

I had a great experience here. Fast, friendly, and they took care of a bunch of little things as…read morewell like a listens plate light and filling up my tire.

Not able to give a good review because the staff was not helpful. I pulled up to the bay which…read morealready had a car in it. I waited for a few minutes, not long, and a employee came out and asked what type of service I wanted. I said just the oil and filter changed. The employee said, "we probably don't have a filter to fit this car." He walked away and came back within a couple of minutes and said, "sorry we don't have a filter." Granted it was 20 minutes until they closed but there was no offer by the employee of options. Maybe, I can have one tomorrow or let me make a call and see if another store has it. Nothing- "just sorry, we don't have that filter." So I pulled off. By the way it was a Toyota 6 cyl car- not an exotic model by any means.

Great dealership good people. Good selection of vehicles and the service department delivers.read more

I was referred to this dealership by a local, highly rated repair shop. The shop could not get to…read moremy issue as it is a one-man-owned location. So, fast forward to this afternoon around 1 p.m. Last night my ignition module locked up and it needed to go to a dealer for work. First, they do NOT list a phone number on their website. Clearly, they don't want to answer phones. They did have a "chat" link so I sent three messages. Finally someone in SALES called me - I wanted service. This guy tried to transfer the call and luckily he had given me the phone number as it disconnected me. When I got the service department, I told them the problem and was told I could bring it in - I said it would be about an hour. When I walked to the service desk, the first thing I was asked, was "where is your ride to take you home?" I said I needed to get a rental car. Then, he said they could not, at all, get to even diagnosing it for TWO WEEKS. He could have told me that on the phone at 2:30!!! But, no, he waited till I had drive 25 miles (I had told him where I was coming from) and he never said anything about not being able to get a rental in that town! They had no way of arranging for one. they DID call Enterprise, but it was after 3 p.m., their cutoff for picking me up, from a town 40 minutes away! My engine was still on, I drove to a shop in the adjoining town near where I live. By the time I got the local Enterprise on the phone, SAME issue - no ride.