BUYER BE WARE!!! Worst buying experience ever. I needed a new tire last month for my tesla. Was told I had to buy two @ $500 each and they were the only ones that fit my car. Because they were so expensive I asked for any kind of waranty or protection on them and was told there were no options available. Two weeks lateron March 7th I blew both tires, the manager of the location (Same person that sold me the tires) told me with a smile that I would have been covered if I paid for the $50 "Road hazard protection. This is what I asked for and was denied. He then offered me 2 "FREE" tires that would would require me to buy a road hazard package totaling $895 after taxes. The tires were $500 each, so nothing was free, he was offering me a $105 discount?? Will never shop here again, total scam artists and extremely rude!! I will tell every person I meet or see about this horrific experience. SCAM ARTISTS!! read more

This place may have just had a bad day today... I think? They lost power and couldn't do much work or check in/check out customers, others left unhappy. I waited for my car to be completed and although it took 1 hour and 45 minutes for the oil change and state inspection, due to outage, I was pleased with the service. The lady at the front was very kind and I appreciated a place like that having female representation! read more

I have a 2016 Honda CR-V. The car has less than 30,000 miles on it. Well, I needed an inspection sticker and have been having trouble with slow leaks in two of my tires...no nails, no rocks, but I noticed the tires were very dry. Since I live close to Firestone Complete Auto Care I decided to go to them. I made an appointment and they were able to take me the next day. I walk in and was greet by such a polite young man. He wrote up the slip and was going to call or text me after they started doing the inspection. I received a call that everything was fine but I needed new tires to pass inspection. I went back to speak with him and he explained that because my tires were 10 years old, they were very dry and had little cracks in them...no surprise there! So he recommended several tires in all different price ranges. I spoke with my husband and we chose one of the better Bridgestone brand tires (which is what we had on the car.). He gave us all of the discounts and promotions being offered and we paid less for the best tires than we would have for the lower priced ones. I believe after a $180 rebate Visa card, $50 discount then another 5% off the total with alignment and balancing netted out to $550 . When I picked up my car and drove home I definitely noticed a huge difference ...the ride is smooth, the car handles much better with no pulling to the right and it is so much quieter! I would definitely recommend the Firestone in Warwick Mall to everyone. Everyone was professional, knowledgeable, and courteous ...from the mechanics in the back to everyone I spoke with at the fron Desk! read more

**MUST USE WEB VERSION TO VIEW ALL PHOTOS** They failed me for rotors and pads but won't say why...there's no rotor cracking...the pads have way more than 1/32", will lock up the tires, activating the abs on a pedal stomp and are hot to touch after a drive...my guess: dishonest greed...2.6 on yelp, not surprising! read more

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0 stars! A nice man came in to talk to what I assume is the boss. Fire Stone was so rude to the man "you guys suck". I will never come back here. Very unprofessional. read more

Had a 10am appointment dropped car off was told I'd be contacted after they did their "inspection" I was charged 10$ for. I was going in for rear brakes. Anyway 2 hours no call so I call them of course they try to sell me on tires, filters etc. told them I only wanted my brakes after their hearing their outrageous cost 600+ I had to accept I needed them done ASAP. Now 2 hours before close I had to contact them to see what's up to no surprise still not done will be within hour. Place is a rip off and joke overcharging and dragging feet. If i got my car within 4 hours of MY appointment the price would have be justified for the quick service. read more

I bought 4 tires in 2021 and paid extra for Road Hazzard. I went back to get a flat fixed today and they wanted to charge me MORE than what the original tire cost!!!!!! And that was with thread pro-rating! Lets just say the tires were 30,000 do you mean to tell me that since 2021 I went negative on the thread? Either someone is trying to screw me or THE TIRES AT FIRESTONE ARE GARBAGE!!!!!!! I ONLY GAVE YOU ONE STAR BECAUSE I HAD TOO! OTHERWISE YOU'D HAVE GOTTEN ZERO STARS read more

Good people but there alignment service is horrendous. They did my car twice and couldn't get my steering wheel to line up straight

WARNING! This guy gives you free oil changes but does not let you use them! Horrible business person, reported to both the Firestone Company and the bureau a better business! read more

Firestone Complete Auto Care - I have this man saying he gave these out but will not let me redeem them! - Tires Near Me - East Providence, Rhode Island

I'd gotten fed up with Jiffy-Lube's upselling, and went to Havoline last time, which was surprisingly expensive. So I tried JF again, and they insisted they no longer put conventional oil in a Hyundai Accent, that'll be 90 bucks for synthetic. WHAT? Finally I made an appointment here at Firestone for the next day. Quick, easy, absolutely zero upselling, and it only cost me $35. My new go-to. 5 read more

Horrible , a year ago I waited a week to get a fuel pump done and they couldn't do it because no one was capable fast forward to Sunday 7-9-23 had my truck towed back to Firestone for a starter figuring they can handle it "Not " my truck been there for 3 more days...I'll never go there again! read more

Went into Firestone to get a slow leak in a Tesla Model 3 tire (18" aero) repaired. Kevin, the local manager, was very well organized and explained the process very clearly - he had already done his research about the car. The crew were very efficient. They understood how to jack the car correctly. They were also familiar with how to peel back the noise reduction foam inside the tire to make a repair. Entire repair was $20. My thanks for very good customer service. For Tesla owners please note I had already been to 2 other tire repair centers (before finding Firestone) that had been so unfamiliar with the Tesla that they had incorrectly told me they couldn't work on the car. In one case they said it used run-flats - it doesn't, they were just wrong. In another case the center's lift system was not really designed to correctly raise the car - Tesla's have specific lift points and the car is low to the ground.) read more

I brought in my Toyota and they told me I needed synthetic oil. I didn't think this was true and said so, but they insisted their computer system said synthetic only and they wouldn't be allowed to put conventional in. The car was fairly new to me and this was the first time I'd changed the oil-- I wasn't 100% sure they weren't correct and wasn't willing to pull out the manual and make a huge deal out of it. Of course when I looked it up, conventional would have been completely fine. Other than that service was friendly and the car was ready right when they told me it would be. But upselling me on a synthetic oil definitely left a bad taste in my mouth. I won't be back here. read more

Well I've been waiting 30 minutes outside in the parking lot this morning for my confirmed 10am appointment that I made online. It's now 10:30am and the place is closed, despite the fact that the sign says OPEN. If the place is closed on Sundays then they need to be in synch with their corporate website. Who has time to waste these days?? read more

I keep forgetting that I was suppose to discontinue coming to this particular Firestone. Justin the service Manager is great but what's the point of making an appointment if your car isn't going to be taken in until 45mins later. Oil Change and Windshield wipers should not take over 2hrs. But again my fault because I was suppose to never come to this Firestone again I've had well over 8 bad experiences with this location. LESSON LEARNED AND WON'T FORGET AGAIN!!!!! read more

Went in for the first and last time. They upsold me AND managed to break shit somehow. Only reason this isn't a one-star is because they did give me my money back. But still, horrible first impression. The other people giving low scores are right. The people at the front desk are nice, but the garage crew is incompetent. read more

BEWARE OF THIS FIRESTONE LOCATION!! DO NOT DROP YOUR CAR KEY INTO THEIR DROP SLOT!! My husband dropped our key fob into their key drop slot for our car to be worked on the following morning. The Firestone store manager claimed they never got the key!! He also claimed that they did not even have a scheduled work order/appointment in their computer for the car! My husband made the appointment in person at the store the previous day with another store employee. He was told to drop the key into their key drop that night so that they could work on the car first thing in the morning! As of now, what I know to be a fact is that they absolutely lost the key because it definitely went into their key drop slot!! It was in a sealed letter size envelope with the name, license plate number, and phone number on it! Upon seeing the key drop slot the next day, I was shocked to see that the keys inserted into that slot just DROP TO THE FLOOR (or whatever else might be under the slot at any given time). There is no type of secure drop box on the other side of the drop slot!! And, that drop location is probably less than 1 foot from the garage door! When the garage door is open, if a key was dropped in the slot, anyone would be able to access that key as it is laying on the floor by the open garage door!! How incredibly inept and unsecure is that?!! Since the key has gone missing at this Firestone store, every single person I have spoken to at Firestone (store manager, area manager, regional manager) has been extremely rude and offered no assistance whatsoever as to trying to determine what could have happened to that key! They only search they did was to look on the floor below the drop slot!! THAT IS IT!! The store manager did not even contact the employee that made the appointment the previous day about the lack of a work order in the computer! The only thing I hear from them is "we do not have your key!" End of story for them, but not for me!! Firestone has only proven to me that they are totally incompetent in every area!! They do not seem to care at all that our key which we left in their care, and was in an envelope with identifying information as to where the car associated with that key might be located, has gone missing from their store!! Now, I am worried that our car could be stolen (especially when at home because it is easy to find an address when you have a name)! It is so easy to steal a car when you have the key!!!! read more

The manager at Firestone called me and apologized for the inconvenience. They are balancing my car (didn't finish after mounting tires) for free! I am so happy and glad they care. Great customer service!! read more

I had a BMW technician installed new control arms, tie rod ends and all that good stuff on my BMW. After work was complete I noticed my steering wheel was not centered and my car swayed to the right. I took my car to Firestone in East Providence told them what was wrong and they knew exactly what to do. They not only listened to my concerns but were friendly courteous and professional. I don't always write reviews but as soon as you mention BMW some shops would give me ridiculous price quotes. Anyway the crew at Firestone East Providence made my BMW ride like new and the best part is they only charged me $75.00. Not bad for a complete front end alignment. Thanks Guys. read more

Firestone Complete Auto Care - 1998 BMW 323is. My car is now driving nice and straight thanks to the crew at Firestone East Providence. - Tires Near Me - East Providence, Rhode Island

Honest! I brought my Prius into Firestone three times since the thieves at Greico Toyota told me that my Prius needed new brakes at 45000 miles. Each time Firestone said they were fine. I now have over 69000 miles and again was told that the brakes are still good. I appreciate their honesty. read more

Jokers. Brought car in during the spring because my tire was punctured, leaked, and went flat. They put on a tire and that one went flat. Got a tow to bring it back and they fixed it. They didn't charge me for the tire but I should have learned my lesson. In August, my alternator died. They replaced it and the battery. Did it pretty quick, nice guys, no problem. Last week, it got below freezing, car wouldn't start, so I got it towed to Firestone. Weather warmed up that day. Battery and alternator tested fine and car started. They called to say they didn't find a problem. I came in to pick it up, reminded the guy behind the desk it's the end of December, it's going to get below freezing again, and my car is probably not going to start. Couldn't you find what was wrong with it? He said "No." So what am I supposed to do when it gets cold again? He said "Pray." Yeah, he said "Pray" as he put his hands together. It got cold overnight three days later and I had the car towed to the dealer. They called within 30 minutes to say it was the starter, the thing that starts the car. I am praying now. Praying that you, Firestone mother fluffer, can still feed yourself and your family when your business fails. Goodbye. Joker. read more

Great customer service. I brought in my Nissan and had 4 new tires put on. They discovered the dealer had ruined some of the bolts that hold the tire on when they put the wrong locking nuts on the car. They stayed well past closing time to fix the problem so I could drive it home that night. read more

Poorly run store. 4 hours to replace 4 tires with an oil change? Then the tires are leaking white fluid hours after and the tire sensor is not at back correctly. What a joke. read more

Only Firestone I'll go to from now on. A little pricey but haven't had a single bad experience so far

Not surprisingly, my 1998 Subaru failed inspection. I was, however, surprised to hear from a smaller, independent auto shop that repairs would cost $210 when Firestone had quoted me $560. In addition, I was surprised when the smaller auto shop spotted a necessary fix on my rear tire that surely should have failed me for safety reasons but was left unnoticed by firestone. read more

I came I am here. On a Saturday with no appointment. The guys were very nice. I got 4 new tires and an oil change in less than 2 hours.

Yes, there are local independents who are cheaper, and maybe more specialized on your type of vehicle. But what if you need work done on a weekend, can't be bothered leaving it off all day, etc? This is a better alternative than missing work and/or dealing with rides and rental cars. This location has always gotten me in and out in a few hours, even at odd days and times, and has seemed friendlier and less chaotic than the bigger Warwick Mall location. They have been friendly too, though the faces seem to change. I hope this isn't another corporate nightmare for those who need to work there. As for the typical pressure to buy services not yet needed, I've never encountered it here. read more

First class service and repair, it doesn't get better than the East Providence Firestone location. Clayton at the service desk was friendly and extremely helpful when stopped to get our oil changed and brakes inspected. It was quick and too easy! read more

I'm not sure about other services, but I'm basing this review on a tire replacement. Seemed to be the closest place to me that was open for service on a Sunday. Tom helped me out and seemed to really try to get me the best deal on a good tire. They actually had an exact match to my wife's 2013 VW Jetta Sportwagen. They took care of it within about an hour and were extremely friendly. Overall great experience. read more

I needed brake work on my car and was hoping to do it over the weekend. I called this shop on Saturday to schedule an appointment. I dropped the car off first thing Sunday and was assured the work would be done by the end of the day. When I did not hear from someone, I called at 1pm and was reassured the work would be done by the end of the day and someone would call soon with a diagnosis. I called again at 3pm and 4pm with about the same level of success. I FINALLY received a call at 5pm and was told I needed new pads and rotors for the rear. However, it was too late in the day and I would need to leave my car for one more day. I took the car to a local mechanic. Firestone's quote for the pads was $189.99. I ended up paying $89.99 at the mechanic I took it to. Firestone's quote for rotors was $281.98. I ended up paying $139.96 at the other mechanic. I will NEVER go to Firestone again. I misled about time to perform the work. I was not called when I was told I would be. The price of their work is significantly higher than a local credible mechanic. read more

**THIS LOCATION IS OPEN ON SUNDAYS !** I was treated very well by the manager, Justin; and the service was accurate and about as prompt as auto-care can be. This location moves cars quickly, and you are treated respectfully and fairly. I was in for routine check/maintenance. They handled everything well, no surprises or unexpected sales pitches. This is a good alternative to the Firestone in Providence on Main Street (which always seems to be too busy, or closed). I would also write I prefer Firestone to smaller mechanics because of the brand name and consistency of service. Keep up the good work, guys ! read more

Tire sales manager was very professional and extremely helpful with answering all of my questions. He also took the time to explain all my options as far as prices, services and the rebates offered. The job was completed as stated and on time. Thank you read more

STAY AWAY FROM THIS FIRESTONE LOCATION! Brought my car in 3 times for a front end rattling problem. First time they replaced the Sway Bar Links for $300. Plus charged me for Car Care Package $10 and Vehicle Inspection $21.99 :( . Recommended a tune-up and new brakes. A week later the rattle came back, when I called the service agent asked if I had done the recommendations and that was probably the problem NOT-LOL. Took the car in and the lug nuts on front tires needed tightening. Service agent said I might need to replace lug nuts NOT-LOL. A week later the rattle came back.... did not bother going back. Took it to another FIrestone and was told reason lug nuts keep coming lose is because they weren't "seating" the tire properly on the wheel causing them to keep getting loose. After all of this I truly question if the Sway Bar Links were necessary at all. RIP OFF!!!! read more

New crew here. Not the same. For their prices will not be returning. Expensive.

The expertise and patience demonstrated during my first appointment with Firestone East Providence sets a new standard for Bristol/Providence County. Their expertise was generous, candid, and practically voluntary! This lot deserves a batch or two of homebaked muffins/cookies. The management has changed since reviews in 2011, as may be imagined... Manny and Clayton are the best; their colleagues and familiarized customer-base speak to this fact. ^u^ read more

I went to Firestone yesterday because I had a headlight out. I had already heard from numerous people that it was a very easy fix and something that should be quick and cheap. I was in NH when I noticed the problem and called some shops up there. VIP (which is similar to Firestone) told me it would cost 15 dollars for the part and 25 for the labor. That seemed reasonable. I had to get my car fixed in RI though so I went to Firestone. The guy at Firestone made me wait forever while he clicked through his computer and then told me that it would cost $189 dollars to change my headlight. He made up some bogus reason about how hard it is to change the headlight. I was absolutely infuriated since this guy was obviously just trying to take advantage of me, a young female. I left Firestone and drove the 5 minutes to Pepboys. Pepboys changed my headlight with no problems, and it cost me $36 dollars. Firestone is a terrible business and I can't imagine how they have the audacity to try to rip me off like that. Imagine if an older person or someone without a clue went in, and got totally taken advantage of? I wish that Firestone would get shut down. I will definitely never go there again. read more

I have never had a worse experience with customer service in my 9 years living in Providence. Even when I called this morning to arrange for an oil change, they said I can just drop off the car. When I arrived they made an issue that I did not have an appointment. They had promised me to have my car ready after a 30 minute oil change 8 hours later (which is fine since I didn't have an appointment). Subsequently when I called 10 hours later because I didn't hear from them they told me they had my car ready. This was already 20 minutes before I had to go to work. When I arrived they then told me "excuse me we are getting our car ready we will be done before we close". It was already closing time at 7 PM. They were incredibly rude and about having to take 30 more minutes to exchange my oil. All residents in this neighborhood are much better off going to the smaller auto shop across the street or the gas station at the intersection of Hope and Rochambeau. I regret using their services and will never return here again. read more

I had a horrible experience getting my car inspected here. A complete run around that included a huge repair bill and 3 trips back to get the sticker. Have used this location for years but will never return. read more

My daughter brought her car to be inspected and an oil change. They not only charged her $44.95 for an oil change but said her car failed. I can understand that but tried to charge her for the repairs and a 3 months warranty price of $79.99 (without asking if she wanted the warranty) left her car on the lot unlocked and the manager was clueless as to a conversation after talking to her in the phone just 30 minutes earlier. The Sunday mgr was rude, ignorant and lazy. Probably too busy trying to pick up the girls flirting with him in the shop. Not a place I would ever recommend. Oh and the repair they said was needed to pass inspection at the tune of $549.00 was only $225 at another shop. Total rip off. read more

Tire purchases should be easy, quick and without hassle and in the situations where things aren't proper you expect them to be fixed without hassle. Right? Well not here. Buy new tires, get the mounted up and drive out of the store. Highway speeds, horrible vibration/shake in the steering wheel. Call the store, told the machine they use for balancing is messed and to bring it in the next day. No biggy, mistakes happen. 2nd day, rebalance tires and have the techs inspect the axles/rods. All good to go, rebalanced and sent on my way. Highways speeds=still shaking. Next step, tech says any vibration is probably rims. Order new rims, swap wheels over, rebalance (visit 3). Highway speeds=more vibrations, though not as violently shaking. Must be a drive train issue, maybe they missed it in the diagnoses. I arrange a meeting with a private mechanic to inspect the axles/struts ect. Everything gets the O.K, except the tires are out of round. Try to arrange for that to be fixed? Met with disbelief. Instead of doing the easy thing, replacing the poor tires for better ones & sending me on my way I was met with skeptism. Apparently out of round tires are super rare, and it was apparently easier to send me on my way believing my axles were the issue. Arrange for a 2nd independent mechanic to take a look at the car, who takes a look at the car (after trip 5 to firestone) and says the drivetrain isn't the issue....the tires are out of round & balanced improperly. Sends me to Town Faire Tire where they have a road balance machine - just to double check its the tires. Town Faire road force balances all the tires (at my expense) and they find multiple tires are out of round/defective. Call firestone, angry, tell them again the issue is tires, and once again I'm informed I'm probably wrong. They agree to take a look at the car (presumably to tell me my axles are bum). I call corporate, explain to them the situation, they bump my ticket to regional manager and call the store for me. Suddenly everything seems to be going smoothly, they are willing to put tires on without questioning the competence of the mechanics I went to. New tires mounted and balanced. Leave the shop, drive to the highway - get up to speed...and smooth. Vibrations in the car have gone from undrivable to being a non-issue with just swapping out tires. (A solution that could have been done prior to paying for a private mechanic OR after the mechanic diagnosed the tires as the problem - but was ignored for a much more costly axle) Moral of the story is I won't be going back to Firestone, even with my lifetime warranty and alignment I would rather pay money elsewhere and know my service is going to be done right the first time, not on the 5th. (7th if you count the 2 private mechanics as well) Also expect to be treated like an idiot if you don't agree with what they are saying, even if you have (paid for) expert opinions on the matter! read more