We had good service in the past, but the last visit was a disaster. After getting an alignment, tire rotation, and tires checked for air pressure, were told that my wife's car needed new brake fluid because it was dark in color. We chose not to have this done there and opted for our regular independent Volvo shop (which is outstanding). They were surprised at the brake fluid change recommendation because it was just fine. They also noted that Firestone had improperly mounted a tire. My wife made an appointment to bring it back to Firestone to have the tire mounted properly. She had to change the appointment from Saturday to Sunday. When she called, my wife was very disappointed to learn that the originally scheduled appointment was never recorded. This shop has a lot of work to do in order to regain customer confidence. read more

There is a new sheriff in town. He's the store manager and his name is Denzel W. He is clearly customer service oriented and really knows Firestone and the tire and maintenance business. We just had four new tires installed as well as having the vehicle aligned. Denzel was our contact from beginning to end and this man handles business. Quality new all season radials and a life time alignment all for under one thousand dollars. Denzel runs a tight ship and this location has really risen during the six months he's been here. Quality management is hard to come by but Firestone found a quality leader in this man. read more

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Very disappointing experience. I brought my work truck here because it had a grinding metal noise. The technician initially said it was a wheel bearing. I asked them to finish the inspection first to confirm the diagnosis before doing any work. They later called and said the wheel bearing was NOT the problem and that the issue was seized tie rods. Based on that diagnosis, I approved the repair. When I picked up the truck and drove it around the block, the exact same grinding noise was still there. The repair did not fix the problem. To make matters worse, when I checked under the hood I discovered that both the radiator fluid cap and brake fluid cap had been left off the vehicle after service. That is extremely careless and could have caused serious damage. When I returned to the shop, they changed their story again and said the noise was actually the wheel bearing -- the same part they had told me the day before was NOT the issue. They then tried to charge another $1,500 to fix it. The wheel bearing was not even listed on the inspection report they gave me. They also falsely claimed that I told them I would only spend $1,100, which is completely untrue. This is a fleet work truck for my business, and because the repair did not solve the issue the truck now has to go to another shop. That means additional downtime and lost work. Overall this felt like a misdiagnosis and a very frustrating experience. read more

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I went in for a screw in my tire. They were open on Sunday unlike many others, and I was able to get it patched before the snow storm. The work was completed in less time than quoted and was very affordable. Thank you! read more

They broke my tire sensor. Said they would fix it. And when I asked them to fix it on my next oil change they said that had been too long sense they broke my sensor. Could have just taken care of a customer but instead tried not hi help me. read more

Blatantly lied to me to get me to purchase with them and sign up for the credit card to pay for it. Told me that they were going to fix my turbo, only to find out that they don't do that, they just told me they would. And then when I call them and have a pretty heated discussion with the guy about it, given the fact that they charged me $1400 for something they said they would do it didn't, he repeatedly changed the reason why they didn't do it going from. We didn't tell you that to. I don't know who told you that to you were the one that said you didn't want it. all of those things are untrue, they did indeed tell me that they would fix the turbo and then add on a bunch of other things that were apparently wrong with the car, and then didn't fix the turbo, and charged me all of the money. Truly horrible business practice, can't believe they're a chain with this kind of customer service. I wouldn't go here again if they paid me all of the money back. Just a disrespectful, horrible bunch of people. read more

I have a slow leak in one of my tires and have to drop by every week or two to get air. The employees are always very friendly and professional, taking care of me very quickly. I go there for all my oil changes and always have a great experience. read more

Jacob has been extremely helpful in getting me an oil change. Big deal to me because I went to other places like Take 5 Oil Change and they literally had me wait an hour just to tell me that they don't have the tools to unscrew my skid plate... bro all you needed was a damn screwdriver ??? So I went to Firestone in Lakewood before coming to this location and I had this young lady at the register about to charge me $25 just for the labor WTF then I was like "f" it and went here and that was the best decision I ever made. This is gonna be my go-to place for my lovely car. Because not only is the oil change service cheaper but Jacob was very quick in helping me out when he really didn't need to be since they seemed pretty busy. All these other places literally making up excuses smh. Best firestone place. Highly recommend if you guys don't want to deal with frustrating employees who overcharge you crap and waste your time for no reason. read more

If you want friendly service and people that understand your needs. Go to this Firestone location and ask for Denzel. He went above and beyond to help me in the time of need with my wife's vehicle while I was out of town. If I could give 10 stars I would. Thank you for everything you do. read more

This location is superb. I recently started bringing my cars to this location due to the extremely slow service at the S Colorado store. Fox Street is so efficient. I know if I have an appointment it will be honored. The front desk staff are so helpful and friendly- highly recommended :) read more

For over 20 years I have often used Firestone on South Fox for tires and repairs. I have always enjoyed working with employees here. They have been consistently courteous, knowledgeable and concerned for me and my situation. Last week, I took my car in for brakes and the trend continued. Great service and results. I figured it's about time I wrote good things about them, so that's what I just did! read more

I've taken two different vehicles here for the past couple of years and have been satisfied with the work. I've also had this shop fix mistakes others shops have made. Recently I was able to make an appointment on short notice and have my problem diagnosed and fixed quickly. The new manager is very friendly and very customer oriented. read more

Dishonest. I brought my car in for the lifetime alignment after performing a full inspection directly from the dealer. Firestone lied about multiple issues recommending thousands of dollars of repairs. For example, my battery tested great at the dealer, and is quantifiably documented. However in the couple of hours between the dealer and Firestone I now need a new battery. I regret purchasing the lifetime alignment. read more

Very reliable with great customer service! I have purchased tires here and had complete auto care here for years. The front desk and mechanics always get it right. Yesterday I got a nail in a tire under warranty and despite a very busy day today, they got me in. My tire was patched and a vehicle inspection service done, with fluids topped off as a courtesy. Thank you, Englewood Firestone. read more

I made an appointment to follow up of services they recommended at the last appointment. They had no record of the service and requested another code scan be done. They also indicated the service was scheduled for could not be done today because the tech is not there. Why schedule me an appointment for this day beats me. There is not a charge for the code scan so it was fine; however, I asked multiple times if they could even service my car because it is a BMW brand (they are finicky) the representative assure me it was no problem. After they did the code scan I was told their systems struggle to talk to the BMW system to identify the issues. I would not recommend this place unless you are on your last straw and desperately need to be serviced!! read more

I discovered a flat tire with two nails in it on my way to work this morning, never fun!! Unfortunately, I need to replace all 4 tires...but the tire sale start tomorrow. I work about a mile from here so they filled my tire and recommended I stop by after work to check it once more. I came by after work and they noticed my tire was super flat. They recommended I put the spare tire on for the night...then they installed it for me! Super friendly staff from start to finish! Colin greeted me and was so kind and helpful! I highly recommend this Firestone! read more

Had our car towed there. But on phone was obviously immersed in another activity (solitaire?) And not much interested in his job. Car sat there for four days only to be told we would have to get key turning issues fixed at a dealer. What a waste of time coupled with lackluster staff guy acting as receptionist. read more

Wow. Carelessly Bad. Called in and made an appointment for 1pm. Got there and Jacob told me that I didn't have an appointment. I showed him the phone number that we called to make the appointment, and he said that's not my phone number. So I called the phone number and it started ringing and his tech in the shop answered. So then he told me that customer service must've picked up the phone and schedule an appointment. He took no responsibility for wasting my time. Anyone who is given this group 5 stars is some friend or family member they're trying to get to improve their rating. This place needs to shut down. Terrible. read more

Dishonest. Scheduled an appointment to repair a rear tire with a nail puncture, but otherwise in good shape. A $30 repair job. After accepting the car, they called back and said by DoT law I had to replace my rear tires as they were 7 years old (I'd bought them at this Firestone) and they wouldn't repair the puncture. There is no such law or requirement by the DoT (the DoT strongly recommends replacing tires at the 10 year mark). When I questioned this, the service guy said it was what he'd been told (we both Googled it over the phone and could find no confirmation of the 7 year requirement), so he said maybe it was a Firestone rule. Dishonest and a waste of my time. read more

I paid a $100 to get an alignment. The first time my car was pulling to the right. I came back and I asked if there is something with my car causing that to happen tell me and I will fix it. They said nothing wrong with it we made some adjustments. Guess what I found out the first time they didn't bother checking the rear alignment of the car. It didn't end this way. The right front wheel isn't within specs and they didn't tell me why nothing. I will never do business with firestone at all. They make you feel like you begging them. Going to a real alignment shop where they treat me like an adult & tell me what is needed instead of wasting my time and making me stress. read more

Firestone Complete Auto Care - Tires Near Me - Englewood, Colorado

I didn't have any services done here but pulled into Firestone in an emergency when my Subaru was dying mid-drive. Chris, the manager, was very helpful and patient while I organized a tow to the Subaru dealership. read more

Just went in to get a flat tire fixed. The man that was working the desk today was so busy playing solitaire that he didn't even look up when we walked in. No one else was there. Just dead quiet. After about a minute, he finally looked up. We asked if he could fix the tire. "Oh...not today, " he says, like we are ridiculous for asking. Told us he only had one tech. Geez, I would hate to interrupt a perfectly viable solitaire game to have you actually work for a minute! Wow! read more

Guy at the counter was playing solitaire on his phone and didn't even see me walk into the store. Then, I'm standing right in front of him, and he's still looking down playing his little virtual card game. I had to be the one to make noise to even acknowledge there was someone in front of his face. I just left. This place is terrible. read more

I was originally going to give these guys 4 or 5 stars until recently. I had taken my car to get my tires done switching from studs to summer a few months ago. The first time they were really great and helpful. Even offered some nice advice. The second time they were okay. But from that visit I should've known they've gone downhill. My car was parked on the side street with my front tires completely turned and twisted in the curb. I could not get my car out for about 5 minutes and scraped my rims. Fed up I left and didn't complain. My mom recently had to get her clutch and car fixed since it's a manual. When she drove her car it just started smoking and the gears were grinding. Gave them a call and pretty much brushed it off, didn't care to fix it even with her warranty. Come to find out after she took it to another shop the mechanic was floored and fixed it for her. That car was basically running metal on metal. As of today they lost two customers. Not that they care anyway. For the sake of your car stay away!!! read more

I am officially done with Firestone. I have had my car at this shop for several days. Today I came to pick it up and there was a homeless person sleeping in my car. Fine they can't be responsible for things getting stolen but they should be responsible for locking the door! Have no idea what this guy did in the car or how long he used the car as a home. Unacceptable. Sorry Firestone but you were negligent in this case and we are long time customers and will never be back! read more

Today is my day off and I have a slowly leaking tire and needed to get my tire patched up for my work week. Made an appointment online and received a confirmation email that I was set to have an appointment today at 1:00. Shortly after I got a phone call from the "office manager" being completely rude saying that they will not be able to get us me for my appointment, that has already been confirmed... when its nicely explained that it is a quick fix and will take just about 10 minutes, she says not to bring the car, she will not be helping me, and "I am not mechanics and don't know what I am talking about". Completely unprofessional. read more

My brakes sound like SCREEEEEEEEECH! All the time. Every dog within a mile radius of me coming to a stop hates their life. In parking lots people look at me like I'm an asshole. I want to put a sign on my car that says "Sorry, I bought Firestone brakes :(" They didn't squeak before I bought Firestone brakes. I went back again to have them fixed. Went back again. And again. They gave different reasons at different times and the problem has never been fixed. I took my car to the dealership and they said "Well, the brakes are fine, but yeah Firestone brakes do that." Well shit. So I'm going to go get OEM brakes now and spend another giant chunk of money because I can't stand it. read more

I have been in Colorado about 3.5 years and what I missed most about leaving my home state was my mechanic. I had a hard time finding someone I could trust with my vehicle when I moved here and that would be honest, and not expensive. Some places see a woman come into their business and they think they can take advantage of them or cheat them in some way. I know a lot about my vehicle(s) so when someone tells me something I don't just take their word, I do my research. In the last 3 years I tried 3 places prior to coming to Firestone. This Firestone at 3501 S. Fox St., Englewood, CO, was great!! I came in for an oil change, and a total vehicle inspection. My vehicle was used when I bought it in 2019 (the dealership, Autonation Subaru Arapahoe (not a trustworthy dealership) did not disclose what needed to be fixed on my vehicle prior to me bringing it to a mechanic in 2019 and I didn't buy a new vehicle because of CO's registration for tags on new vehicles is outrageous)!! Anyway, I know when someone is reliable and trustworthy. This place is one that I will be bringing my vehicle too for everything I need. They told me only 3 things were found that needed to be done (which surprised me), they were honest about my tires (which I know they were good and have at least 12k more miles on them). All the 3 issues would be around $1500 to do, but according to Deb the service manager, she said it could all wait up to 1 year so I didn't have to worry about doing it right away. Colin, the store manager, was patient with all my questions and concerns and able to make me feel that they valued me as a customer. To sum up my long review, just go to this Firestone at 3501 S. Fox St., Englewood, CO and give them a try. I am sure you won't be disappointed. read more

This place is a complete scam. I had all my brakes and rotors done here for $1600 and about a month later I noticed that when I pushed on my brakes they were starting to grind. I took my car back and they said I needed to replace both a front and rear wheel bearing for $500 each because that was the cause of the squeaking not the brakes/rotors that were just installed a month prior and were still under warranty. I replaced the front wheel bearing with them and the 3 weeks later the grinding started again, worse than before. I Took my car to alternate location and they confirmed that that one of the brakes and rotor were done incorrectly and my rear wheel bearing that Firestone said I needed replaced was completely fine. read more

I believe this location was not honest to me about the condition of my vehicle. I brought the vehicle in because the brakes were squealing. I had the brakes checked just two months before at a different location (they were squealing at that time as well) and was told they were fine by a that mechanic. With the tires still squealing, I decided to double check at this Firestone. This Firestone told me that BOTH the front and rear brakes both had MAJOR issues (the lady on the phone emphasized this forcefully, several times). The repair would be around $300. I was shocked there was such extensive damage that was previously missed by a different mechanic. So I took my vehicle to a 3rd mechanic later that day (incidentally, a different Firestone location). It was confirmed that the first mechanic was correct--there was nothing wrong with my brakes. In fact, they are nearly brand-new. This has led me to the conclusion that this Firestone location (Fox St) is either incompetent (unable to distinguish if there are serious issues with a car or not) or they deliberately misled me in an attempt to make money (maybe they thought that because I am a young, single female that I'm easy mark). I will never trust them with vehicle again, and will tell all of my friends and family not to go either. Note: This happened a few months ago, just got around to reviewing now. read more

the person working on the car broke something. took hours trying to fix their mistake because they had couldn't find a generic replacement part the first time. read more

Firestone Complete Auto Care - broke a piece off the cooling system, left a puddle. couldn't give me an update until i asked. - Tires Near Me - Englewood, Colorado

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I made the serious error of having my breaks serviced here a few days ago, they had just begun squeaking. Shortly after dropping off the car I received a phone call that the repairs would be $900, I told them I only had $600 liquid at the moment (a little more than the price estimate they had given me.) The clerk said they could finance the additional $300. I asked about a credit check and that clerk told me "I got approved when I had terrible credit, it's a non issue." I approved the repairs and then was informed that a mandatory break line flush was required. They were pumping up the costs now knowing they had secured financing. The price was now $1,190 for a break service of my two front wheels. I showed up to retrieve my car and they said I needed to get approved for the financing. A few minutes later they told me I had been declined. I told them i had been informed approval was guaranteed, but my complaints fell on deaf ears. Long story short, they are now holding my car hostage until I can get the additional $590. I contacted a customer service representative to speak with corporate management two days ago and they have not returned my calls. Since I was misled about the terms of financing, I see no reason to trust that all the "necessary" repairs where in fact necessary. I have begun a complaint with the better business bureau as well, and am very disappointed to have been hustled. I am currently without a car because of my decision to go here and no one from corporate will return my calls. read more

Don't effing go here. I was quoted around 4 grand to get my brakes replaced and an alignment. Also was told my total was 750 for an oil change and inspection when I didn't give them any authority to work on my car after giving me an outrageous quote. Not only that but I had it towed back to me and it had a dead battery. I'm contacting higher up. This is awful read more

Don't go there. They will try to talk you into work you don't need. Especially the brakes. I let them talk me into the $40 comprehensive check with the oil change. The mgr said I needed $500+ in brake work. I was out of work (told him!) so I worried a whole year until I found a job and returned for a new estimate. This different mgr said, "You don't need brakes." I showed him the estimate from 1 year prior. "How is it after driving another year my breaks suddenly got better?" The Corp guy gave me $30 credit. read more

Spent 800$ on tires and they didn't even balance them... Left on a trip car shook so bad had to take it in on the road to have tires balanced out of my pocket, they say if I bring receipt they would pay me back but should have done the work properly in the first place.. Making this holiday roadtrip horrible. No weights for counter balance at all.... Will post pics as soon as tires are off since as I write this am at another tire shop wasting my day. Did I mention they did this the time before?!? Second time two different cars.... Debating on taking legal action since second time and they claim oh it won't hurt your car just a little shake....lol. But they guy who messed it up the first car doesn't work there anymore so... Obviously your other tech is no better at his job. As soon as I get back to Denver we will see what happens. Will post updates ... UPDATE: Alignment is off now, they checked it out at this shop said it was fine so..So yes unbalanced tires DO do damage despite what they said duh!. And now we are talking legal action...And they used metal head on my rims to put on tires instead of plastic damaging my rims read more

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I agree on the other person who reviewed this place on 5/2011!!! Don't go here. Aside from me getting the "Family & Friends" discount, the employees and the manager at this place is horrible!!! I came here cause I got a flat tire and i had 2 tires that were different sizes than the ones in my rears. So they told me they would be able to mount the used, tires I had not notifying me that A) I shouldn't be mounting 2 tires in front that are different size of a quarter of inch from my rears. B) It caused my ABS System to kick in because of the tires size that I couldn't drive my car past 55 mph. When I brought this to the attention of firestone.. they told me it was another issue and it had nothing to do with the tires. Dummies. Yeah it did. Then When i checked with Corporate.. they should have NEVER mounted those tires, corporate doesn't allow Firestone to mount tires that aren't purchase from them due to liability issues, but they did it for me anyway. Good job dudes!!!! Thanks for puttin my life at stake. Oh and the manager can "EAT A DICK!" so unprofessional, couldn't even explain to me what happen, & instead of calming the conversation he got just as fired up as me. Poor management skills. Perhaps he should step down cause he certainly does not know how to deal with confrontation. This place is horrible. Check out a different Firestone. They provide no education to their consumers. I'm suprised they are still open! read more

This review is for a routine oil change, not major service. What was so nice was the outstanding customer service. Tim was so kind and welcoming. He answered my questions and made sure I was making the right decision on replacing my wiper blades and potentially getting new tires soon. I never once felt like he was trying to talk me into something. Thank you!! I'm so glad I was driving by and stopped in! read more

My car was driving funny so I pulled into this Firestone on a Saturday afternoon. Turns out, the dealership that had previously serviced my car hadn't secured the lug nuts onto one of my wheels and it almost fell off. The people at this Firestone were so helpful. They explained the situation very thoroughly, in layman's terms, and were patient as we took pictures and asked questions. They didn't have all the materials to fix the car right then, but said they could take care of it first thing Monday for me. When the dealership agreed to have my car towed from this Firestone, I called them up to ask for the invoice for the consultation... they didn't even charge me for it. The staff here was friendly, welcoming, and I found them to be very trustworthy (something I don't frequently say about any car/body shop!). I highly recommend this Firestone. read more

I went in because my tire had a slow leak. Everyone working yesterday was great and it turned out my TPMS sensor was cracked and was letting air out of my tire. I went in the next day to get the new sensor installed and there was a huge discrepancy in the price they quoted from the day before. Brandi/Brandy? Was extremely helpful and polite and apologized for the mix-up, and adjusted the price, completely hassle-free. I've worked in the customer service sector, and was very impressed by the way she quickly handled it and how courteous she was and appreciative of my business. I will definitely be back. :] read more

Own a local business and bring all my vehicles here for maintenance and can say they do a great job! Prices seem fair and staff is knowledgeable and friendly. read more