I had a flat tire this morning... I filled it up with enough air to get to the closest place my warranty company will allow. This Firestone tells me they only have people there that know how to install new tires, there is no one working that knows how to patch them. I know it's hard to find good help these days, but a TIRE PLACE cannot patch or plug a tire? read more

What a disappointment to take my car into Firestone on Saint James Avenue in Goose Creek on March 2nd and not receiving customer service worthy of the money I paid for services rendered. I had no issue dropping my vehicle off with a 8:00 appointment and to find that when I returned at 3:50pm that my vehicle wasn't ready. I actually had no problem with that. I did, however have a problem when I saw that my vehicle was no longer in the bay and I asked the technician where my vehicle was and he stated "out fir a test drive" as he texted on his phone. I then had a problem after waiting 15 minutes and no sighting of my vehicle when I walked outside to see my vehicle parked in the lot. I was livid! I asked the technician if he was sure that the vehicle was being tested driven because I see it parked in the lot. He didn't even show a sign of embarrassment. I settled the bill, my keys were returned to me and then I departed only to be horrified to see oil on the driver's door handle, all over the driver's seat, top and bottom, and across the passenger seat. I returned to the service counter and requested that the technician come take alot at home the vehicle was returned to me and directed that he bring with him a cleaning cloth. Upon seeing the vehicle, the technician apologized and attempted to wipe the black stuff which made it worst. He stopped and said that he would "go get something to clean it." Well, he sprayed something on the seat and started rubbing which, again made the matter worst. I asked him what he was spraying on the black stuff and he showed me the can...fabric cleaner! I told him that the seat is leather and that he could not use that spray! He replied, "This should be ok." I ordered him to stop and he did. He told me that he would be right back. Upon his return, he told me that "the manager will order leather cleaner and we should have it tomorrow and you can bring the car back." I asked if it were possible for them to call me once they got the product versus me having to contact them. The technician agreed that it was possible. Well, a full day has gone by and I have not a word from Firestone. I guess I'm not a valued customer to them. At any rate, once I got home, I discovered that some of that oil actually got on my blouse, so I couldn't wait on Firestone to do right by me anyway and I had ti go get a cleaner myself. Uhm...so I paid them to do a job and in return they return my vehicle back to me at an additional cost for me to clean up their mess. Thank you, Firestone, for your customer service and appreciation! read more

Terrible service! Took a flat tire in on Monday. There were only two mechanics on duty, so they couldn't get to it. Tuesday, there was only one mechanic, so they couldn't get to it. Mid Wednesday it was repaired. I picked it up Thursday. The manager rolled the tire to my car expecting to put it in the trunk. I asked her to mount it. I waited an hour and it still wasn't mounted. Had to do it myself when I got home. read more

This is usually my go to place because the service is quick and the employees are friendly. I needed two tires mounted on rims. Well today I went here and the lady at the counter had a slight attitude because it was not her home store. She told me that they could not get to it until 4 pm because they only have two technicians working. Needless to say I opted to go somewhere else because the lady had an attitude and mainly because they would not get to it until 4 pm. A place of business like this for the volume of work they get should have more than two technicians working. I went to a different firestone that was just as busy as this one and was able to get it done in an hour. read more

So I went in for a tire last week, now my car is overheating. Wasn't having this issue before I took it there. And sure it's just speculation, but why when I only want a single tire, do they have my hood open? I'm not a mechanic but I know taking off the wheel, and replacing a tire, doesn't require the hood to be open. Leading me to believe this issue came up to try and get more service out of me. I attached a picture of where it's gushing antifreeze. Idk about any of y'all, but that's an interesting clean cut, in a line that would just normally tear when it fails. Don't come here even for a single tire. Or you'll be screwed like me. I'm definitely not taking my car back here. Thank god I can do this myself. read more

Firestone Complete Auto Care - Auto Repair Near Me - Goose Creek, South Carolina

I always bring my car here. They're the only ones in my area that actually work. They have fair prices and they always get done what is needed. They are nice when they call you on the phone and don't do anything you don't want to do. They're always busy as well, which means people trust! read more

had me waiting 3 hours just for them to inspect my car, told me it would be 1000 dollars to fix my brakes and rotors, which is ridiculous and literally a scam because another location quoted me HALF. fuckkkk yall read more

Firestone is high as hell. But what car service place isn't? I've been coming to this location for 10 years, and I like to stick to what I know. I called 2 weeks ago to ask about a gas smell my car was having. They told me to bring it down, and they will check it out. Upon further inspection, I saw some liquid under my car, and it smelled of gas. I called them back, and Mr. Tim told me not to drive the car as it is a risk of fire since my car was leaking actual gas. He handed me over to Jason, and he told me the same thing to not drive the car. He explained everything in detail to me and even encouraged me to shop around for a better deal. I appreciate them both for their kindness and honesty. They both were very helpful in my decision and I hope they don't leave! They are awesome and very nice! We need more people like them in the workforce. And a plusnis that they gor thr part in way earlier than anticipated. So I was happy about that! read more

I had my oil changed at a Walmart and almost 2 weeks later my oil was out. Took it to Firestone and found a hole in my oil filter. They replaced my filter and changed oil correctly. I will be taking filter back to Walmart for a refund. Couldn't be happier with the service and repairs. read more

I thought my alternator was bad but they tested it and turned out all I needed was a new battery.

TAKE YOUR CAR SOMEWHERE ELSE. Took over a WEEK to fix my car! And DID NOT make a single effort to communicate ANY details to me. My car had multiple issue and it came to over $3,000 in costs. i had to call them over 5 times just to get the cost of the repair and list of general issues. Customer service was terrible. the manager was rude as hell (despite me patiently waiting a week!) when I asked him if they had began working on the vehicle because I was prepared to take my car to someone who would prioritize fixing it!! IF YOU WANT TO CATCH AN UBER TO WORK ALL WEEK, THIS IS THE PLACE TO GO!!! read more

I had a horrible experience. They did a diagnostic on the vehicle told me it was the caliber and speedometer and brakes the had to replace. When the work was done it cost me $1,500. I test drive it and the brakes was going to the floor as if air was in the brake line. When I brought the vehicle back for the to correct the brake, a different team member try to charge me to do another diagnostic and more work. I then take my vehicle to Brakes For Less that same day and they told me that the problem was my booster and that's why the brakes felt that way. I payed the $126 and the problem was fixed. I want to know, what did Firestone charge me for? My vehicle was unsafe to drive after picking it up and they didn't even care. Worst experience ever! Never again! read more

Best experience with a mechanic shop since moving to the Creek! Made an appointment to have my AC diagnosed, they determined the issue and scheduled the repairs for a Saturday morning. Dropped the truck off Saturday morning for repairs and was called early afternoon to pick it. They did a great job at a great price (I checked other shops for same service and Firestone was by far the best), and had great customer service. I will now be returning here for all things auto! read more

Horrible customer service. The manager was very rude. Apparently only 2 mechanics work here so I'd take your car somewhere more reliable. Also charged over 3000. You would get a better deal somewhere else. They used to be good but after Covid they're just went downhill. Arnold's complete auto repair charged me 2300 for the same repair! Total rip off! read more

They were great! We had an issue with a plastic shield cover for the oil pan coming partially off dragging on the ground. We were on our way home m a wonderful weekend in Charleston and had 4 more hours of driving. They took a look removed the shield and had us back on the road within 10 mins. Thank you so much read more

Unhelpful. No sense of costumer service. Did not even try. My car had checked engine light came out hard to start so I immediately took it there. The guy receiving told me his techs for the day does not know how to diagnose check engine light and the only guy who can do it is not in for the day and works there only 2x a week. I asked what should I do, or any temporary recommendation and he said he can't help me and does not even care at all. For a major auto repair shop, does not know how to diagnose check engine lights?! STAY AWAY FROM THIS PLACE IF YOU WANT TO GET SOME CUSTOMER SERVICE. read more

I scheduled an appointment and showed up early. They got right into the alignment and brought me out to show me a problem with the car. Joe (the technician) got the alignment SPOT ON! I can't say enough how much I appreciate his effort and the shop for being reasonable. For what it is worth I have been working on cars for a LONG time and spend a fair amount of time of my time autocrossing. read more

Best customer service i have ever experienced with my auto repairs! I will always recommend firestone for all car needs, specifically the Goose Creek shop. Only complaint would be wait time on their busy days, but that is to be expected. read more

Absolutely the best customer service, quality work, friendly staff. Thank you Greg. John L. read more

This place does an ok job but nothing great. I had them work on my breaks but they were still bad and started to squeal after two days. I went somewhere else to find out I had the wrong break pads installed on my vehicle. Second, I had this place rotate my tires which should be pretty basic. They told me I needed new lug nuts that cost almost $40.00 to change out so I said go ahead. At the same time they told me they would reset my tire service light which comes on after switching tires to different locations but that was not done either. All in all Im not too impressed with the service and don't recommend going here unless you have a flat tire. By the way I noticed they try very hard to up sell you things you don't need to make more money. I watched them do this to everyone trying to get their vehicles worked on. Some of it is legitimate and some of it sounded like B.S. read more

The tire pressure light came on 3 days ago so I came by to have it checked out. The manager was in no hurry to help me. Instead I stood there while he chatted about the weather with another customer (whose business was finished). When I told him why I was there he laughed at me and said it was just the weather. I explained that it had been on for 3 days. He rolled his eyes and said, very condescendingly, "it's been cold for 3 days". I asked him to check anyway. Lo and behold...the tires were low and did need air. I can't help but wonder if a man would be dismissed so casually? read more

Worst service ever. Don't go here for a bulb replacement on your headlight, you'll end up waisting 3+ hours of your time.

Every time I have used a Firestone they have been nothing but accommodating and helpful. They are competitively priced and have great promotions on oil changes and whatnot. They may not be the best at walk-ins but they have a lot on their plate at any given time. I always appreciate them getting me in and taking care of my needs as soon as they can. read more

I've given this location plenty of business, including referrals. There were two customers waiting in the lobby for their vehicle to be serviced. They inform me that they're not accepting any waits. Really, only two customers ahead of me? All I needed is one tire to be checked, since it was low on air. I will be closing my credit card and using NTB as they're much more understanding and accommodating. read more

I brought my truck in for a tire rotation. The technicians that they have here do not rotate tires according to tire manufacturers standards. To get them to rotate your tires the proper way you apparently have to ask for them to do extra work. It's either that or they rotated them properly and didn't want to admit they messed up the installation of my air pressure sensor. read more

Do I post a review and get a reply please email us and we will get to the bottom of the issue so I email them and they stiffed me on even giving me a reply. Yep management a cross the board are like the mechanics. Shade tree! read more

Oil change was good, can't complain about that. What I will complain about, is the prices of the problems they said I needed to fix on my truck. Basically, they wanted to charge me 3x the actual price of the part, plus labor. For a job I can do myself for around $700, they want to charge over $2,000. Just go for the oil change, nothing else. read more

Went in to get an oil change they called me and said my tire was punctured.. What a joke when I drove it in there , there was nothing wrong with it . I ended up having to get a new tire that cost me $160 . We will never be back. read more

These people seem like scam artists. Took my truck to get a complete scan and they said 3000 dollars of work was needed, took it to Jeralds and it was 200. Before that, I took it to get a tire fixed, they trapped me in buying a new tire. Money money money runs this place, they have no sympathy for little old ladies. I almost forgot to mention each visit almost took 3 hours, they don't care if you fall over dead waiting... read more

Dropped our car off for a flat repair went to get breakfast then to the bank, then got a car wash, came back sat and watched the guy work as slow as possible stand around and talk then slow as possible to put the lift arms under the car then after he finally got them set after almost 10min he then took another 20 mins just to get my spare tire off then to put my fixed tire on the car then to finally finish while putting his greasy work hands all over the car and windows! Worst place ever, i used to do this kind of stuff for a living and have never seen someone work so slow on a car, it's ridiculous. Horrible!! read more

Been taking my cars here since they opened for tires, brakes and alignments. Hey have never let us down and always do a great job. Knowledgeable employees as well. read more

I had two tires changed the other morning and had a great experience. All of the guys were super friendly, and I was surprised my wait was under an hour considering the room full of costumers. Fair prices and the complimentary keurig was a nice touch as well. Will be back in a few weeks to have my changed. read more

I scheduled my cars 1st oil change at Firestone complete auto car in Goose Creek. I have been taking by vehicles to them for years for service. After changing my oil and repairing a nail in my tire, I paid them for there services. At that point the Manager told me they had damaged my brand new SUV! He sent me to fender menders to get it repaired. (they were closed) I took my car for an estimate and sent it to the manager. A release was went by the corporate office for me to sign to cover the cost of repairs and Approx. 500.00 extra . The bill went over the estimate by 115.00. I emailed the SR Claims specialist to make her aware of the overage. She called the Body shop and paid the direct for the damages. When I contacted the claims specialist to release the balance of the fund, She told me the release was null and void and no funds were due to me. Really? DO NOT trust Firestone to live up to their commitments! read more

Went in for a flat repair, it was covered under a fleet program, sat in the waiting room for an hour and a half then they decide to tell me the tire is unrepairable. They don't have the tire and they can't tell me when the new one will arrive. Why don't we order the new tire, and I'll stop back when it gets in. So I don't have to sit and wait all day for a 30min repair? read more

I'm really shocked at the negative reviews. My experience was very different. I went in to get an alignment. An hour later, I was told it was finished. The manager explained to me that my frame underneath was very bent, like it had been kicked or had been in an accident. He fixed it with no extra charge and I was on my way with a lot more money in my wallet and a weight lifted about having this problem resolved. I was treated with dignity and respect. The manager, Greg, was super nice and I can't say enough about how awesome they were!! It's not everyday a woman can say that about the way they are treated in the auto repair business. I will be giving them 100 percent of my business from now on! read more

I had a flat tire and they were able to get me a new one on and back on the road in less then 15 min. The tech was super nice and the waiting area was comfortable. read more

i have a ford van, i left it two weekends in this place to check a problem with the brakes the van stayed there for 6 days and they didn't look, in the last hour of sunday they just walked in the van and said there was no problem i drive this van 5 days a week, they should have more respect with customers read more

Went here for the first time for an oil change was charged more than I pay at my usual place $40 versus $25 oil change. Low engine oil light comes on the next day and I take it back to firestone, they had shorted me 1 quart of oil. Their policy states if they mess up a service you get refunded but this did not happen. My check engine oil light came on halfway through the 3,000 miles so I just took it somewhere else. Their waiting area was very clean and they had lots of toys for kids, a tv and water fountain so that was nice. I told a manager about my experience and he did offer to change the oil (the halfway through time) for free since the light came on super early and I'd had all those issues and it spoke well on Firestone that he tried to make it right but my car is my way to work and I can't afford to give out third chances. Unlike the other poster they did not tell me a bunch of stuff that was "wrong" with my vehicle. read more

Had great service here! I got my tires rotated today, it only cost me $20 and only took about 25 minutes. Everyone was very nice and polite and I will definitely be a return customer! read more

I had a nail in my tire and went to our usual place to get it repaired. The lady called about an hour later saying they couldn't repair my tire because the nail was in my sidewall. I wanted matching tires and they didn't have the tires that were on my car. So I went to firestone. I got to talking to the gentleman at the desk and I told him everything I told the other shop. He asked if my tire was leaking air. I said no. So we went to go look at it. He simply sprayed soapy water on my tire, no bubbles, and popped the nail out. Handed it to me and said "have a nice day". Could I have done this myself? Yes. But I'm super busy and it slipped my mind. It was a super simple task that ANYONE could have done but also as simple task that anyone could have skipped and just charged me $300 for a tire. I appreciate the extra effort that the worker took to save me the time and the money. I wish I would've gotten his name so I could include it in this review. Definitely recommend! read more