Two hours to change two tires with an appointment is unacceptable. If you don't have the product to do the work tell the client before you put it on a lift and leave it there. read more

I had a flat tire and chose this business because it's near my home. I've never been here before, but I didn't want to go to Pep Boys or Sears because I haven't been too impressed with either of those places. The parking lot at Firestone is horrible. It's hard to find a spot and it's tight, but I managed to squeeze in somewhere. I entered from the side street next to Dunkin Donuts, not on River Street. They were busy, so I had to wait 3+ hours for assistance. I'm not upset about that because I just showed up and there were six customers ahead of me. It's good that they take care of their customers as they come in -- I would be mad if someone who came after me (who didn't have an appointment), got helped before me. I got a new tire and the employees treated me with respect. They apologized for the wait. The waiting area is nice, and there's a TV and Keurig k-cup machine. Customers seemed to be pleased with the service (not necessarily the wait, but what can you do?!). I'll always choose GM in Englewood first, but in an emergency, I'd definitely come back to Firestone. read more

Replaced a new battery in 1 hr on a Sunday morning after making an appointment the night before online. John was very helpful in accommodating my vehicle and getting me out quickly. He also explained the options and provided a free battery check first to determine the exact issue. The tech was efficient and qualified. He even made sure the radio did not reset by entering the code from the glove compartment after installing the new battery. The only negative was that I could not find my initial receipt for when I purchased the battery and was not told that if I provided them with the receipt after the replacement of battery, I may be able to get a refund for the prorated life of battery left on warranty. I was told this by my mechanic. That being said, Charlie and Gilbert easily accommodated the refund after I faxed over the original receipt. Nice work firestone team. I recommend this location for service and good customer service (at least for battery replacement - I cannot speak to other services they provide) read more

Went there to get a slow leak in the tire repaired, hour after I drop it off I get a call saying that they can not fix he tire and it needs to o be replaced. I told them not to replace it and to just out the tire back on and not do anything else and magically 20 minutes later when I wen to pick up they told me that they were In fact able to repair the tire and made up some excuse about grease on the wheel. Yea sure... read more

Have been coming to this Firestone for 25 years. I'm always happy with the work done. Staff is very efficient and I have recommended this location to several people! Everything from oil changes to complete front end replacement. 2 thumbs up read more

I had a new set of tires put on my car a few weeks back. Next day I noticed a fluttering sound as I drove. When I looked at the wheels closely I noticed two lugnuts on two different tires missing. I went back and they handed me two wrong size lug nuts that don't fit. Had to go to Pep Boys and buy new ones. I still have the fluttering noise but I will take it to my own mechanic who I have more trust in. Avoid this place like the plague. And make sure they put back all of your lug nuts. Count them! read more

The worst service ever promised to do and finish a job on time ,when I arrived THAY just start of the job this sauce and then they started to replace two tires ,we left in about Half an hour later we had no air in the tire in the morning .refill of the air as much as we could, my wife went back to the place, they came with an excuse that we punctured the tire, as the guy was installing the day before the tire, I saw him roughing it out trying to install it maybe three times probably damaging it. Never agin looks like I'm professional. read more

I've only visited this location for a battery change. Service manager, Marc, was extremely accommodating to squeeze me in a busy day. I had to wait a bit until they took my car in, but battery replacement was quick (10 min) after they started. Printed out coupon from their website, which helped save a bit. Waiting area is clean with wifi available. I would definitely come back for other automotive services. read more

Came here last night due to a sudden blowout and they were closing in 45 minutes but none the less got helped as soon as I walked in. Staff was very nice and threw on a tire in less than 20 minutes. Polite and fast service! read more

Called at 130 pm, asked if I can bring in my vehicle in by 2pm, they told me it would be ready in an hour, hour and a half, went to target to kill time, that was a shit show, come back at 330 to find my car is still in the lot and they only started working in it. Then they tell me do you want the guy to stop? What kind of dumb suggestion is that??? No what I want is for you to do what you said you'd do, now I'm sitting here angrily waiting for my car to be done. Just dont go here unless you love waiting. read more

They tell you how long a service is suppose to take but I usually see them talking and walking around instead of getting the job done quicker. A job that is suppose to take an hour and a half instead took 2 hours. This is ridiculous. They also didn't want to order a part from Honda, crazy. read more

I needed my car checked on a Sunday afternoon ; turned out it needed an alternator. The work was done by Monday afternoon. I have never done business with them before ; I used to go to the dealership. I am very satisfied with the customer service of this shop and will definitely go back if my car needs work. Shoutout to Kaleo !!! He is an asset to this company. read more

Very untrustworthy!!! I took my car in for routine servicing; tire rotation and balancing, and told them to check everything and let me know what needs to be done. It seems like they only really guess what needs to be done without checking a thing! They came back telling me how my air filter and cabin filter need to changed based on manufacturers recommendation. If they even looked at one of them, they would have seen they're new because i changed both of them less than a month ago. They also went on to tell me the other manufacturer recommended services. More or less i thought i was in good hands, but was I wrong. Two days after leaving this place before an out of state drive, i decided to check my engine oil level. It was ALMOST EMPTY! I was so shocked wondering how the hell it could be so low for starters as i get oil changes regularly and just two days prior my car was at this garage and I wasn't alerted.(Makes me wonder if this a deliberate act to try and get repeat business, if they might have even drained my oil) This just goes to show that this place is just about squeezing your pockets without really caring about your vehicle. They gave my car a clean bill of health without even checking the lifeblood of the vehicle. NEVER EVER will i return to another Firestone if basic mechanic work as checking oil is not done as even a courtesy, even though I TOLD them I wanted all fluids checked. So other potential customers BEWARE of these pocket sucking non-caring mechanics read more

I brought my BMW E46 for alignment without an appointment, they estimated 1.5 hour wait because of the other cars ahead of me. Their timing was accurate and I got it back on time while I waited. Upon driving to work and home I notice while the car drives straight, the steering wheel wasn't exactly straight, nothing major as BMW service shops have this issue sometimes too, except BMW would've charged me again for a second alignment. I called Firestone back and they gladly took my car in the next day to align again for free and this time it was straight. Same amount of wait time estimated and were accurate. Thank you guys. read more

Made appt for 9. Waited for an hour car still not on lift. Asked employee why make an appt if they dont honor time. He says to me they are like a Doctors office emergencies happen. WTF does that mean. Doctors office? Its tires not life and death. Three hours to replace four tires are you kidding me? Never again read more

I went here frantically after finding out the place i went to get an oil change from didn't bolt in the skid plate properly. I was in a huge time crunch and had to pick up my daughter in another town. Charlie who was working there (6:45pm on 1/24/19) was able to help me. I really couldn't thank him enough. A HUGE thank you to Charlie and the rest of the guys that helped me tonight. read more

Update : I received a phone call on 4/14/15 from the owner or store manager named Mike. During this phone call Mike apologized for the experience I had at Firestone he also explained to me they way the sales reps operated was incorrect and refunded me for the road side hazard. Also he compensated me for the tire alignment. Receiving that phone call made me feel better as a customer. I just want to thank Mike for fixing what was done wrong and I appreciate you reaching out to me. read more

Need a new battery, first they had me on hold for 5 minutes, so I hung up. I tried to call again later, no one picked up. Guess they dont need the business read more

The worst and slowest service ever. I will never come back. If it would be possible to give them zero stars, I would.

Stay away from this place. I was there this Saturday. They quote you a price over the phone and then charge you more and tell you that it's slow to come over. and they will get you in and out in an hour or two. Well John I guess waiting 4 hours for something that took 22 minutes to accomplish is pathetic. They charged me for 4- TPMS valve service kits and 4-TPMS valves and I watched the mechanic the whole time he did neither!!! All he did was remove tires reinstall tires and balance them. Never installed new stems. As I was waiting in the waiting area prior to my car finally going in a bay. Which by the way stayed in there for 20 minutes then they proceeded to move it to another bay. When I asked John what happen he said the lift isn't working. LOL You can also hear the foul language between the employees and after they get off the phone with customers. Then John said to his boss that he hit a home run on the Jeep that all the front and rear brakes and rotars had to be replaced. Then the boss replied great job. I guess John is getting an extra bonus this week. And the best part of this story is this mourning I wake up and one of my hubcaps was missing. Unreal this place can't even put on a hubcap correctly. I remember a manager by the name of Devon that worked there probably 7 years ago. He was truly a professional. read more

I think this place sucks. My daughter had her car towed in here by AAA when the engine got hot. They told us it would $675 to replace the fan & relay. I went up there with my mechanic who replaced the relay switch for $23 and car runs fine. This place is great if you have lots of $$$ to burn. Bill A. read more

Don't get any service done by Gilbert. He's got no sense to help customer and will not lose any opportunity to rip you off. I was so disturbed especially after having great service during my past visits. Ask for Kurt and Chris. They are the most decent service manager. read more

I made an appointment for a wheel alignment because of their $149 lifetime alignment service back in May 25, 2011 at noon. Upon arrival, I dropped off my van and waited across the street to have coffee. Periodically, I peaked over to see if they were working on it or not. After 2 hours of wasting my time, I had enough of it and demanded that my van be serviced immediately, especially if I made an appointment to avoid this situation in the first place. Nonetheless, typical excuses of "so sorry, we were behind". I simply fired back by saying, "Why did you take my noon appointment and didn't tell me ahead of time that you wouldn't be able to do it on time?". I have placed a complaint with these guys. I had to give this place a "1 star", but "zero star" was not available. read more

First let me say - so far so good from this site. Mark, Gilbert and Kasai (?) were all wonderful throughout my visits. I desperately needed front & rear brakes. Working 6 days only leaves Sundays and so I made an app't at the Hackensack location. My first visit addressed the rear brakes (rotors/pads) along with an oil change. I had an app't but somehow didn't make it out of there for 3 hours. Kasai (?) was wonderful-very pleasant & knowledgeable...also was the only person running the front desk. This past weekend I had the rear brakes done. I had a 10am app't and made it out in under 2 hours. Gilbert was fantastic! He was quite busy manning the front counter alone and with minimal number of mechanics on duty Gilbert maintained his composure and friendly demeanor throughout -always communicating any delays with those waiting. Mark the site manager is also very approachable and with "strong shoulders" he managed to deflect my initial reactions to my current bill - which was accurate but I'd had an issue with something on it. He has since offset my issue with a verifiable reason. While paying close to $600 for front/rear brakes and an oil change is a hefty hit to my purse - so far so good. There is a slight shimmy in the front end still and I'll visit Hackensack this weekend to have them take a look. Other than that I've had a good experience here. Suggestion: get there nice and early if you have other plans for the day... with limited mechanics on duty ... that could delay your departure. read more

Here at Firestone getting my Betsy's oil change. I've been coming here since the summer when I moved. I won't go anywhere else, I come to Firestone for everything. Customer service here is awesome and I trust the people here. That is something you can't always say about auto repair places. read more

Our "service advisor" was Kurt. We were there for a simple wheel alignment. We were told to come back in 1 hr. We got back 1 hr and 45 minutes later but nothing had been done. They didn't even move the car from where we left it in the parking lot. They asked us to wait another 25 min but seeing that this place just doesn't care about time, we left. If you're interested in getting work done here, I recommend you keep on driving by and find a better auto tire business. read more

After going to 2 different tire shops, my brand new Bridgestone tires still vibrated and no one could find the problem. I finally went to Firestone and met with Chris who I believe is the Manager. He called Bridgestone and arranged that they replace the 2 front tires under Factory Warranty. I waited about 45 minutes and the car was ready as promised. After taking the car for a road test, the vibration is finally gone. Personnel there went above and beyond to find the problem that no one else could. And Chris, is very professional, courteous and knowledgeable. I highly recommend this place !!! read more

This is one of, if not The best Firestone location. Friendly courteous service. Reliable time estimates for work being done. I can honestly say, I never had an issue with this location and try to go there for every routine maintenance and tire replacement. read more

My BMW has 18" wheels, and driving through the pothole ridden streets of the tri-state area gave them a beating, and caused my steering wheel to shake when driving. After doing some research online, I found that Hunter makes some of the best wheel balance machines, and Firestone was one of the places that had one. I booked an appointment online for the earliest available time on Saturday, which was 1 PM. I received a call from Gilbert, a service advisor, a few minutes later who told me that the place can get quite busy around that time, and recommended I come in earlier. I came in at 12 PM, and was greeted by Chris and let him know I was in for the Road Force wheel balancing on my car. He recommended that I get the standard wheel balancing first, and if they determined that my car needed the Road Force balancing, they would then do the next level tier of service, and charge me for it. There is a nice big window inside where I could watch the techs in the garage perform the work on my wheels. They were very careful and took care when taking off and balancing the wheels. After the service was done, Kaleo went over what work they did, and processed the payment. The total cost for the standard wheel balance for all 4 wheels was $58.94 after all taxes and fees, which was a great deal in my opinion, and I was out of there by 1:25 PM. My car feels so smooth now when I drive it, and the steering wheel no longer shakes. I would recommend these guys to anyone looking for good service on your wheels and at a great price. read more

Excellent service! I've been a customer for three years and they've kept our two 2006 cars in top shape. The hours are very convenient and the weekend service allows me to have repairs done without interfering with my job. Chris, Gilbert and Tony are knowledgeable, friendly and thoughtful service advisors. read more

I had a problem with a brake paddle - came here for a check - the guy find that my rear brakes are low - will come back

Horrible ! Stay away! Brought our van in for brakes and a tire, the van came home smoking. It was not smoking when we brought in there. 3 trips later, a hose needs to be fixed, another 300 hundred dollars. It was there fault completely and they refuse to accept any responsibility. Bringing it somewhere else. Never going back. read more

I like this location for tire replacement......they sell their own brand ...a good incentive to sell you a good product.

WOW! I thought I was the only one who had a problem with these guys. I went in because my tire light went on and I understood it was probably the cold, but wanted to schedule an appointment to have them checked for the winter and they blew me off. I emailed the company and an email said they would contact me and they never did. read more

This place was horrible! I brought my jeep in because the steering wheel was shaking at a certain MPH and I was hearing a rattling sound from under the drivers side. First, the associate Gil questioned me about having an appointment which I did. I then explained to him in great detail the concerns with my jeep. After waiting for approximately 40 mins, they finally took my jeep inside the bay. An hour later, Gil tells me that they did a wheel alignment and that the plate on one of my tires was a bit bent, but they were going to fix both. I asked him about the noise under the car and he said they were still looking at it. I saw one of the mechanics give Gil some piece of rusted metal that came from something over my muffler. I'm assuming at this point, he was going to ask me if I wanted to replace it but he didn't. He also told me that once everything was finished they would do a road test. 30 mins later, I see the mechanic exit the bay and immediately park my jeep. No road test!!! Gil then tells me that there's no charge. I questioned this and left...still under the impression that everything had been fixed. All of the problems that I came in with were still there!!! I was infuriated!! I was driving out of town the next day and wanted to make sure my jeep was safe to drive and it wasn't. I called to complain and the person I spoke to was fake and showed no concern for the experience I had. Just to sum this up, I will never have my vehicles serviced at any Firestone nor will I recommend them to anyone. read more