Amazing costumer service from Joni and Stacey. They are fast, friendly, and efficient. They got me in quickly and they did the work in record time. What a great experience for me, who knows nothing about cars, they were really kind and good at explaining things to me. Will not go anywhere else. read more

Caused me to miss work and wasted time. I just needed a quick tire repair and had an appointment that I had called in before driving the hour to their shop. They decided to take nearly 2 hours to tell me they were not capable of doing such a simple thing and attempted to hustle me out of $1000 for all new tires which would have been 100% unnecessary and only added to senseless waste of perfectly good tires. Luckily I was able to goto Costco where I got in without an appointment then they did the simple tire repair with no issue or attempt to hustle me and in less time than I had spent at Firestone for nothing. read more

Firestone Complete Auto Care - My tire - Auto Repair Near Me - Kailua-Kona, Hawaii

Worst business out there honestly. Havent been anywhere where they are so careless. Set appt @11 took them till 4 to replace a tire and serpentine belt read more

Don't bother making an appointment at this place because their appointment system is NOT even valid when you have to wait hours to get something that takes 30 minutes to do despite the appointment I made. read more

Worst experience with a business ever in my life. I made an appointment for a specific time, when I arrived after driving 1.5 hours and changing a flat tire on the way, there was 5 vehicles up in the air with nobody working on them. I dropped off the vehicle; she gives me a price and tells me it would be a couple of hours. Ok..... my appointment was for right now, but I'll go walk around town and wait for the call. She calls me after 1.5 hours, hadn't touched the vehicle yet, trying to triple the price telling me it should be 6x but she's "trying to work with me" by tripling it. She said she forgot to charge me the labor. That is like forgetting the meat in a hamburger. I got my key and left never to return. I don't remember her name, and I don't care what it is, she is the most incompetent store manager I have ever seen. The way she gets smug when you decline her upsells 3 times in a row makes me believe it's all about the commissions, and if you don't offer any potential commission for her, she doesn't want you there. I don't know who is hiring the managers for this place, but they should let someone else do it. -5 stars. If this company can let someone this toxic and incompetent run their show, I have zero faith in anything they do, just read the reviews. How many people does it take to make the point? I have a feeling she is calling and upselling everyone that she can, and maybe leaving the labor off until you leave is one of the ways she initiates her manipulative tactics to slide in stuff you don't need and didn't want. read more

Awful!! Waited 10 minutes at the counter with no one in sight only for a man to finally come out and just stare at me with a look like I just broke into his home and he didn't know why I was there lmao. No hello or anything just a stare like he wanted to fight me? When I said I was here to pick up my vehicle that was towed there he said "What? I don't know anything about that. I don't know what's going on with your vehicle" OK? He finally found the keys and when I asked where it was he acted SO RUDE as if I was crazy and said "Lady I don't know where your vehicle is or what's going on with it". Sir who else am I supposed to ask?! I checked to make sure I was in fact inside of a Firestone and not an ice cream shop because he seemed upset that I had the audacity to be there to pick up a vehicle that they had just called me about to tell me was ready. Such a bizarre experience and the dude acted as if he was ready to fight when he was at work, very rude and aggressive when I was literally just picking up my car. I've gotten warmer greetings at the DMV. Apparently don't ask employees working at the shop your car was serviced at where it is parked or what's wrong with it because that isn't part of their job description to know. read more

Spent half an hour in their lobby waiting on an appointment I made to get my tire plugged. The guy came up and I explained I had an appt at 9 for a flat repair and he told me he doesn't do flat repairs. He said he doesn't take appointments for flat repairs. I made this appointment Wednesday and today is Friday. He said I could leave the car with him and it might be done by the end of the day, but likely not. I said forget it, I'll figure out something else. Took my car to another tire shop and they fixed it in half an hour, with no waiting for staff to come around. Skip this place!!!! I'll review the place I went to instead. read more

I took my truck in for an oil change and paid extra to have it checked over. They came back with needs listed at over $3000. Completely ridiculous. One thing was that it "needed" the cabin air filter changed. My truck does not have a changeable cabin air filter. read more

Our first day in Kona and we got a flat tire in our rental. Not able to repair with a patch, so I was looking for a tire and this was one of the only places with the tire I needed. Lilah, who helped me in person and over the phone, was very unhelpful and unprofessional, she told me to go somewhere else. Even with authorization from the owner of the car to go ahead with the purchase, she still refused to help. I don't recommend checking here if you have a rental, as they will not help and you will waste your time. read more

Called and spoke to Lila to get tires for my 2021 Nissan Rogue SL.She has 4 tires on hold to be mounted on Monday April 1st.She was very knowledgeable about tire I pick. read more

Do not hesitate to stop by your automotive needs. We called ahead and made an appointment, they told us 1 hours but we're quicker than that. Kulu was amazing, before I had a chance to show her an oil change promotion for $29.99 she added it herself! She was quick to answer and questions and made sure to address all of our needs. PLEASE UNDERSTAND, Alignments & oil changes take time and not everything goes as planned. Make an appointment and show up 15 minutes early. There might be a line if you decided to stop by without an appointment, that is to be expected. Great location 9/10 They are located inside ilma plaza across the street from Harley Davidson, Apple Maps will take you across the street! read more

Don't stop there, don't even slow down! The worst experience I EVER had with ANY business. I bought four tires at TireRack.com and had it shipped directly to this place since it was their recommended installer. I made a 10AM appointment for the service, which was quoted $106.40 on the web site, and confirmed by e-mail too. When I showed up they said it will be $290.00, and they said they don't care about TireRack.com, or what the web site said, they can charge whatever they want to. If I don't like it I can take my tires wherever I want to! (They actually repeated this several times!) The Store Manager ("Kyle") also said they don't like people who have tires shipped there anyway, and my car will be ready by the end of the day! (He wasn't just unprofessional, he actually was very rude!) They didn't care about my scheduled appointment either! I really had no choice, the tires were already there, and I drove 30 miles there based on the TireRack.com "Recommended Installer" status. My car was eventually done by 3PM, five hours later! I am in a process of contacting both TireRack.com and Firestone Corporate Headquarters to pursue this matter further. BTW, I didn't notice it until I got home, they replaced my BMW-branded tire valve caps I had on the old tires with cheap plastic ones! Obviously, I was not going to drive 60 miles R/T back there about it. Needless to say, I will share my experience with this business with everybody, and I NEVER EVER will set foot at this place again! read more

STAY AWAY! NO EMPLOYEES NO SMILES TERRIBLE MANAGER CARLOS YIKES I had an appt for an alignment, for I paid for this service when I got tires, and for two months, I can't get my alignment. Lila, very nice young gal, made a appt for me for today, I forgot the time, so at 7:30am I called and got Carlos before he had coffee I bet. I asked what time, he said walk ins only, I asked what time I had, he said no appts, no mechanics, no work, but walkin. Not only do I drop my cars off, I go to my friends Nail Salon on same block, Beer at the Dolphin Spit and share all my woes with my friends at the Pizza Place, Just lost that whole business, Maybe I should pickit too? Anyway I said I had several appts, and really need it done, Mr. Wonderful got mean and nasty and 730am??? I didn't receive a cancel call??? So yell at a customer? Keep your family problems at home dude. So I hung up. Ten minutes later, Carlos the Wonderful manager calls and is mean again???? There is startbucks up the street. And he tells me I am no longer welcomed and I'll get a refund? Does Carlos know what to refund, who will give Mr. Mean authorization? Think it might have been better to call the DM instead of Corporate? Training. FYI I just had my first Chemo Session last week, feeling a bit tired and quiet, first time out all week and I get Carlos. Common sense, and Whoa, Firestone needs to change to a bar, since that will draw in business, lunch and dinner and smiles. I call just now and asked lila for the District Managers number, and Mr. Wonderful got on the far and was just mean and rude and I didn't get the number, and called back and lila said Mr. Carols wouldn't give it to me so here I type as Lila directed me. I hope Lila never has to deal with Mr Wonderful's mean side, but I doubt it LILA STAND UP FOR YOURSELF. I will also contact Firestone's Main; as well as the past issues I had with the other mgr and head mechanic who stole, tore the video cameras off the wall and missing tires................. sounds like a change in venue is warranted. And I had issues with my cars sitting in the parking lot for two weeks while they did inventory, !!!! Isn't this a wonder start they bring back an old manager, and he's just so WONDERFUL good future, good luck, see you in small claims. Ive been a customers since 2015! Thanks Carlos, your the #1 bomb dianeH Everyone needs to report there past losses, it was a mess in there and no rainbows, but what great real estate for a real business, take it away Firestone, you do such a wonderful service NOT. This place hasn't been able to hire decent people in two or so years, time to goooogooogooo John was great and he hated that job..... and the phone was actually answered most of the time. read more

Firestone Complete Auto Care - Auto Repair Near Me - Kailua-Kona, Hawaii

Unfriendly service and hidden charges (in my case, a "roadside hazard protection fee" on tires I never agreed to, on a rental car I was returning the next day). Lex Brodie is your first stop for tires in Kailua. This is your last stop. The other tire places are in the middle (didn't try Costco). read more

They Always Go The Extra Mile At Firestone Complete I Buy All My Tires Here And They Do A Great Job !

If there was an option for negative stars I wouldn't even hesitate to select that but since there isn't, they're lucky to be getting one star from me. I honestly don't know how this business is still going or how the manager, Kyle is still working there. And honestly reading the other reviews I can see why nobody likes this place. I came in for an estimate on breaks because a friend of mine recommended me here since she knew one of the employees and trusted them. I understand how brake changes work and how much they should typically cost but I wanted to speak with a professional and was honestly just looking for a good trust worthy place to go to. Kyle was just straight up rude regarding my questions and concerns acting as if I should just know all of this shit like he isn't the one working in an auto repair shop and he isn't a mechanic? Sorry for assuming you would do your job? I am an extremely polite person and I have respect for others unlike this man so it takes a lot for me to have to say something. The employees on the other hand were much nicer. Just as I was leaving one of them approached me stating that they had overheard my conversation with Kyle and actually referred me elsewhere which i'm glad they did because I did not want to spend a single minute more there or waste a single penny either. I feel for the employees because they seemed extremely nice and concerned in which Kyle completely lacked. I personally would not want to work there with him as a manager and I couldn't imagine it. After sharing this experience with a few friends and colleges I was surprised to find out that one of them had worked there before and they explained it took them little to no time to quit and go somewhere else because it was clear the management was terrible. I also heard one of his employees wives had to show up yelling at him because of how he is and i'm just glad someone put him in his place. Just because your life sucks doesn't mean you can take it out on other people. Get a grip and grow up. Extremely unprofessional. Also try smiling more maybe? Dick read more

I tried to call ahead to see if they even had the tire I needed in stock; five attempts, no answer and no option to leave a call back. So I drove 45 minutes to check in person. I waited 10 minutes for someone to even come to the counter. Employee is in dire need of a customer service class! He stated they didn't have my tire in stock and likely wouldn't. I stated I had tried calling several times and asked if I had the correct number...nope! I stated that I had driven 45 minutes to a place WHERE THIS EXACT TIRE had been fixed not barely a year ago..."don't know what to tell you, Brah." Terrible service! Simply posting the correct number and/or having people to answer the phone and/or having a voicemail would have saved me a trip and a big headache. Don't give this shop your business! read more

Ok, yesterday was chapter 2 of my ordeal with Firestone. I had received a confirmation on a 10am appointment. I arrived a few minutes early and was told the service would take about 1.5 hrs. I waited for a technician to take the pickup in. And waited and waited. Finally, about an hour and 3/4 later the service began. The service was completed in about another hour. That is about what I have come to expect timewise. But I am now feeling a bit cheated, as well. The service was to balance 4 almost new tires, mounted on wheels I brought in. Then to put them on the pickup in place of the ones that had been on. Then to dismount the old tires from the rims and give me the rims. The old tires would go to recycling. The costs verbally were about $72 for balance and $35 per wheel for the dismount. I knew it was high but decided to go ahead, thinking that we were dealing with standardized pricing. Afterwards, when I was back at home and could study the invoice, I saw that what I was being charged for, on the $35 per wheel, was complete "tire installation". So I paid for dismounting the old tire (the easy part) as well as for a new tire mount, which was not needed, nor part of the deal. This was a borderline scam and I could kick myself for not questioning the charges immediately. My take on it is that 1/2 of $35/tire charge should have been waived. Or, instead of a $238 total bill, it should have been $70 less, or about $168. Never again. read more

Made an appt a week in advance to have 2 rear tires installed (rear are a different size than the front) When I got to my appt they quoted 2 hrs for a wait time, when I was notified my car was done and went to pick it up I found it they replaced my new front tires and recommended I replace the rear tires right away! I advised them the appt was for rear tires and my front ones were still new. The staff told me they would fix the problem and install the new rear tires right away. So I wait another 1.5 hrs to get my original front tires reinstalled and the rear tires I ordered put on. By the next morning I found my drivers side new rear tire to be flat. I put air in it so I could get to work and began calling the shop right away to notify them, after 20 calls and no answer I stopped in after work but they decided to close early. Mind you it was a weekend and they are no longer open on weekends. I had to put air in the rear tire for a second time before I could drive home. Once home I was going to put my spare tire on so I could at least drive my car over the weekend, but the staff tightened the lugnuts so tight they were impossible to remove. By Monday morning and putting air in my tire 2 times a day I got my car to the shop to have them look at it. They now advised me my rim had a crack in it and refused to assist in any way. They even tried to tell me I needed to leave the store as they wouldn't take responsibility and I was upset as expected to be. My tires have never leaked before this encounter. The staff even sat rolling their eyes and being beyond rude! I went to Mercedes to get a quote for 1 new rim, mind you a replacement rim is $1800! Take accountability! Corporate called and said they are looking into it, but I'm assuming I still will get no assistance! read more

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In January 2020 I took my 2006 Prius to Firestone to have the rear struts replaced. When we picked up our car the ride was very rough. It seemed worse than before. We brought it back twice and they worked on it and said it was fixed. We decided there was nothing we could do and maybe that is just how it rides with new struts. December 29, 2021, two years later we took the car to a mechanic to have the front brakes replaced. We asked him to look at our poor ride. He said the right strut plate was metal on metal and the pad was improperly installed. I discussed this with Kalahikiola Ikeda, the manager and he told me the warranty is only one year in spite of it being improperly installed and he would not do anything. I am now paying my mechanic to fix the problem. I am a retired businessman and would never treat my customers like this. read more

I scheduled an oil change on Thursday, the woman on the phone set it up for Sunday at 9 AM. I drove all the way up from Ho'okena On my only day off only to find out they're not open on Sundays. I went in Monday morning to talk to the manager he proceeded to yell at me and tell me that his wife would never schedule an oil change on Sundays and I should've known better. I will not be going back read more

My alternator died on Kuakini right in front of Firestone. I was so thankful that a repair shop was so close! I went in the office at 4:30, with the shop closing at 5:00 and they said they couldn't get to it until the next day, completely understandable. However, they made no attempt to offer any sort of help to get my car 100 ft up the hill to the parking lot. As far as he was concerned, they were closed, gates closed as well. 30 minutes prior to closing time! Most shops have a power pack to hook to the battery to get me 100ft to the parking lot, but no offer of any kind. After reading the other posts, it's probably best. Lex Brodies was happy to help and got my business. Firestone doesn't appear to be around much longer with that kind of service. read more

Brought my 2012 Nissan Rogue in for A/C diagnosis as it was blowing hot air. They performed diagnostics and refilled the refrigerant but the problem was not solved. Brought it back and Justin remedied the problem at not additional expense to me. In today's environment, large auto repair shops get a bad rap...deservedly so. In the case, my expectations were exceeded. Mahalo Justin. read more

Justin is very knowledgeable and within 90 minutes the amazing staff did an amazing job of not only changing out our tires, but performed a badly needed realignment. So glad we stopped by! Nothing but positive vibes and outcomes.. give them a try! Thank you Justin and crew!!! read more

took me a while to write about this cause i normally dont do this kine stuff but it didnt sit right with me. came here to mount tire. they told me they had to check the tire out but i understand cause employees explained that tire gotta reach requirements for safety and liability. this employee said they were new so they wanted to go check with the boss and show the tire to be sure. this lady came out wit attitude asking me like 'brah how come you had patch your tire on your own?' she slunded like she was yelling too. i explain to her that i had went to lex brodies and they said was unpatchable so i patched it myself cause they was trying to sell me one new tire. the lady said they wouldve been able to patch it and i shoulda called them first. boss came out and it felt like he was talking down to me. i read one review on here saying this guy came out like he wanted to fight and i think its the same guy because thats how i felt. i asked how come cannot mount the tire if i patch it myself just to understand cause i was little bit confused and the guy just kept saying 'brah we cannot patch your tire.' the new employee helped me roll my tire out and load it and apologized that they were not able to help me today. how the new people get way more class then the person running the store? unbelievable. i feel bad for the people who have to work with the other two. for the young people thinking of coming here or already do work here please find a place that help you grow and care about you guys. not some place wit people that act like that. read more

Justin was super helpful. We thought we had a flat and almost bought 2 more tires at Costco. Lucky we went and tried him first. Saved us from buying 2 new tires. Could of easily taken advantage of and didn't. Not and ideal Saturday driving around fixing flats but glad he was there read more

Why isn't there negative stars they need to put them in for this one. I bought a used truck from a guy brought it in for a oil change, rotation and inspection. First issue was told yes be done in a hour and a half, ( I used to be a employee of Bridgestone Firestone they train you to say that even though they know it's not going to be a true): So got my truck there early waited and waited and waited finally just told them I am walking home and call me when it's done. They never did call I called them around 430 oh it's being pulled out now they told me so I went down and guess what it was sitting still in the air. So I waited then I saw why they didn't have the oil cause I saw the parts guy deliver oil. So finally my truck is ready get home noticed my washer fluid light on huh they never topped the washer fluid, so I decided to check my oil guess what it wasn't even on the hash marks that means it was at least 2 quarts low on oil. Went in next morning the lady behind the counter was indignant and looked at me like I was some kind of dumbass but took the truck around and a hour later oil was topped. What was it topped with who the hell knows but I can guarantee it wasn't with the same synthetic oil that was put in it the first time around. Well ok off we go, later that week we had to run to Hilo to pick up a new chair I get half way down the back side of saddle road and my brakes that were just checked ( supposedly) are now grinding and pulsating badly get into Hilo my front brakes are metal to metal and rears are not far behind. I ended up having to do new rotors and pads on all four wheels. Which I would of been happy to do with firestone but they instead ignored, or Were just to incompetent to check them. I will not be taking my vehicles back there to even air up my tires. Seems like my 120 bucks didn't buy me much read more

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This review is not like the others! Ok so from the looks of it this firestone hasn't had the best run of customer service employees. I have to say that it's definitely under a new regime because the service I received was AMAZING! And I can't say that enough. So I live in Hilo and was in kona for two days for work. I was staying in downtown kona and on my way to my hotel when I realized my front tire was hissing air and deflating as I was driving down the highway. So I quickly hopped on yelp and saw that lex Brodie's was the only place open at 5:30 on a Wednesday. So I quickly made my way there to only get turned away with some of the rudest customer service I've experienced on island. SHAME ON LEX BRODIES! So as I'm sitting there and my tire is going flat after getting rejected by them I saw that firestone was just down the street and within walking distance from my hotel. I realized they weren't open at the time but I figured I could leave my truck there and then return first thing in the morning to get it fixed. Online it says they open at 7am so I returned the next morning @ 6:45 only to read on the door they didn't open till 8. Little frustrating but it is what it is. Anyways I finally got in at 8 and they got to work on a patch on my tire. The worst case scenario happened tho because they quickly informed me that my tire wasn't patchable. This was devastating as I didn't have anywhere enough cash for a new tire and a tow company had recently broken the rim on my spare. I was just about to melt into the floor when Justin, the manager, informed me he could work something out. He gave me a tire at a DEEP discount and installed it for me and had me on my way in under an hour. I cannot say this enough but THANK YOU JUSTIN! Thank you firestone for hiring employees like him that care about customer service! I hope to see that this location can turn their bad run around. I believe Justin is new at the helm here and he's definitely the man for the job. THANK YOU! read more

Okay so Firestone corporate got a hold of me almost 5 months ago. They assured me that there manager at this location would contact me to resolve the issue. He didn't. And I never heard another word. Unless you're fabulously wealthy and like wasting money don't go here. I've been getting my work done at Hiki No Automotive on a Alapa St. in the old industrial area and have been very happy and usually surprised at the reasonable prices. read more

I've taken a vehicle to be repaired here twice, only to have said vehicle break down on the drive home. Service representatives were rude on the intake and outtake, and offered little explanation for the repairs I paid for which did not repair these vehicles. I vowed never to come in again, but had to stop in on a Sunday recently, since no other repair shops were open. Bad idea: the representative was just as rude as ever, and of course, I left the lot with no repairs, feeling like I was a huge inconvenience for even stopping in... read more

I needed tires fast since I blew out a tire the day before. The person who answered the phone was so nice and got me in within hours. I was on the road and happy in 2 hours after my appt. I recommend Firestone to everyone who needs tires or a alignment. read more

Went in for an alignment & two hours later they said they couldn't get it done because of worn lower ball joints. So they estimated a job of $300 for the ball joint, prior to them being able to do the alignment. I took it to a mechanic to test the lower ball joint & they said it looked fine. Firestone just looked to make money. Take your car to Trent's Alignment if you want someone who knows what they are doing. Super experienced, friendly, a bit pricey- but you get your money's worth. read more

If I could rate you a zero star I would. We had an alignment appointment at 12pm today. We check in at 11:50 and was told the alignment mechanic is out sick. Ummm why didn't we get a phone call? It's not like a morning appointment where we still have the rest of the day to take care of all other errands. And this poor older lady has been waiting 4 hours for her car ???? Maybe this was God warning me to NEVER come here. Yup so Lex Brodie's got my business!!! read more

I've called 3 days in a row now and no answer? You'd think a business would want......business. Guess they are the non profit? Lol. If u don't want to answer calls don't list a phone number. Absolutely annoying and a waste of time. I think I'll take my business elsewhere tomorrow. (corporate: from all these bad reviews you would think it necessary to completely replace the staff in that store: good customer service is the backbone of every successful business and this shop clearly has no customer service). read more

I took my 2007 Honda element to them for new tires and got an oil change at the same time. They did not reset the oil indicator on the dashboard but something bothered me. This morning I got under the car and saw that they didn't change the oil filter, it was the same filter that was put on for months ago at the local Honda dealership. I can't even trust that they did the oil change. I immediately asked for a refund but I will never go back there. read more

Mahalo to the staff at Firestone for their fast, courteous assistance with a problem with our car. We had an engine light come on and were trying to establish what the problem was before driving to the dealer in the other side of the island. The counter staff came right out with their diagnostic tool and gave us a printout if what the car's computer was saying. We were able to take that info and order the parts to repair the car without a long trip and overnight stay. It's this aloha spirit that will have us going back when we are in need of tires or service. Mahalo Firestone. read more

Justin at Firestone was really amazing, we had a tpms issue with my Mitsubishi Lancer. And Justin worked overtime to find a solution! Thanks a lot to Justin and the whole crew of Firestone! read more

I had a flat tire and it's a problem I usually go to firestone for but I don't think I'll go back. The customer service honestly is just rude. There was this older woman behind the counter that told me off after I asked a question before they took my car in. It seemed as if she was taking all her frustration from previous customers out in me. When I go to retrieve my car after they repaired it, she ignored me for about 10 minutes as she walked in and out of the front office ( I was the only customer in the room). The atmosphere was just strange. My tire is good and all but I really don't think it's worth the amount of hassle dealing with the negativity and bad vibes. read more

Went in on Sunday morning with a nail in a tire. They removed the nail but, because of how they removed it the tire was ruined. They immediately admitted their mistake -without my having to ask-and gave me a replacement tire at no cost. Honesty and integrity. I will give them my business in the future. read more

To the kindest two souls who stayed open later on this Wednesday evening to help two auto-challenged traveling souls (with the tire pressure on our rental)... MAHALO!!! These guys saved our trip and we couldn't thank them enough for it. read more