The best Firestone in Miami, super friendly staff, and very knowledgeable, they always take great of me

The service was super good and I was able to watch the World Cup soccer game while they fixed my car.

I had a great experience at Firestone Complete Auto Care. Michael, the manager, and Mario were very proficient and took the time to clearly explain why the service was needed, as well as what additional maintenance would help ensure my safety and extend the life of my car. I really appreciated their honesty and professionalism--it made me feel confident in the work being done. Highly recommend this location! read more

Came in for alignment and a tire change. Mario was very helpful and went the extra mile to get the tires that I needed. He drove to a store and came back with them just to help me out. Would highly recommend you ask for Mario! read more

Came in earlier today 4/18/25 with a flat tire asking for a replacement. Service Advisor saw my car said it was too low. Spoke to the manager my manager just looked at my car from a far and denied service. My car is not low .. all I needed was one tire changed. They could've used a floor jack to lift my car and take one wheel. pathetic. I went to tires 4 less and they took care of me no problem.. you people have serious issues. read more

Firestone Complete Auto Care - Tires 4 less taking care of my car. - Tires Near Me - Miami, Florida

This is an excellent location for non-car people and women to visit. Rick made sure that I understood everything that needed to be done, gave me information on what routine services I should expect to do soon, showed me that things to monitor prior to receiving future services, and helped me make an informed decision regarding my vehicle. The team is so kind, I do not feel the need to drag a male companion when I need to visit. Rick and the staff really care about cars and helping customers get back on the road safely. read more

Anthony was kind and professional and helped me tremendously with my tire from start to finish. He is an asset to this location of Firestone. He went above and beyond to help me. read more

We chose this location to visit to have the tires changed on my daughter's SUV because of the excellent reviews we found online. I have to say that they lived up to their reputation. Although the service took longer than I expected, they kept me informed at every step of the way, even taking me back several times to show me other issues that they found that we need to look into even though they were not things they could repair at their shop. This was very helpful. I would recommend this location - they are awesome! read more

Great customer service, quality care and quick attention. They serviced my car in Way less than an hour with four new tires and they gave me a great price. read more

These boys are like family. They try their best to make everything right. I love them. Amir finds answers and knows his stuff. He treats me with respect and compassion and explains everything. Mario and Anthony are so knowledgeable and awesome as well; they know a lot and assist their customers in every possible way ! Love them. They all honor their customers and I would recommend this store to everyone! All the boys there are knowledgeable and just awesome !!! Thank you. read more

Requested an alignment and took over 3.5 hours. They kept swatting me to the side saying "yeah, we will get to you" and then came back and still nothing. read more

Firestone Complete Auto Care - Entrance to Firestone - Tires Near Me - Miami, Florida

Amazing prices for tires! I paid for them online and set up the appointment. I did go in person the day before to make sure I was set up in the system and the tires were in house. They ordered them for me so when I showed up the next day with my appointment they were there. I ended up doing the alignment as well! Fast work and great communication throughout. I will be using them again in the future! Thanks again guys! read more

Too expensive. Got quoted for a 2018 Chevy Equinox A/C repair $1,800.00 but the rep was nice and informative.

I went to change the oil of my car to Firestone and the employee told me that I had to wait 3 hours, so that means that I was going to be waiting until 7 pm. There was only 2 cars in front of me and both where already on the garage. I think this is unacceptable. read more

This is the best Firestone you can go to period. I had gotten into a accident and Michael P. took real good care of me and my car. I am thankful for him and thankful for this company to have him. I recommend anyone to come here to get there car fixed or even a oil change. I suggest to always ask for Michael, he is heaven sent. read more

Needed a tired change, jus one only and they tried charging me $245 ONLY to replace a SINGLE TIRE!! Don't come here, it cost $60 to change a tire. This is an absurd ripoff read more

I took my car for the first time to do an oil change in here and I loved it. I was taking my 2011 Mazda to another place and they were charging me more for this. Here the price was lower, the service was faster and the location is conveniently close by me, which makes it perfect. I left my car at noon and went to pick it up in the afternoon. The guy helped me and explained everything to me. The whole service experience was short and sweet! See you next oil change. Traje mi carro aquí por primera vez por un cambio de aceite y me encantó. Estaba llevando mi Mazda 2011 a otro lugar y me estaban cobrando más por esto. Aquí el precio era más bajo, el servicio era más rápido y la ubicación está convenientemente cerca a mí, lo que lo hace perfecto. Dejé mi carro al mediodía y fui a recogerlo por la tarde. El muchacho me ayudó y me explicó todo. Toda la experiencia de servicio fue corta y agradable! Nos vemos al próximo cambio de aceite. read more

In the website they have appointments until 6:30pm but in store they just don't assist u after 5:00pm. They should honestly fix that in the website or actually work until the time it states in the website. read more

Don't come to this location, bad customer services and you won't get what you want to get fixed. Stay away from Service Advisor 2leandro Not a lucky day read more

I went to change my rear tires , and the service was quick and easy , good price as well . I would recommend, the staff super cordial..

It was my first time coming to this auto shop, I just came in for an oil change (great price $30) They were very professional and honest with me. My father is a mechanic so I am always very skeptical about who I let work on my car. They let me know I had a headlight out and took care of it no charge. They have earned my trust, I will def be coming back! My technician was Daniel. read more

BEWARE! They will give you a quote and then not honor it. The price was $75 more than quoted because of miscellaneous fees. Don't trust them. read more

1.5 hour waiting for tire replacement.I provided the tire.Why? I do not return here.I do not recommend this place.After 25 minutes an employee asked:For what are you here? Which is your car? Hello! read more

Took my car in today because I had a flat in a Run Flat tire that needed to be fixed. The employee I spoke to walked outside and just looked at my tire and pointed to what I initially thought was the nail and said it was a "plug" and that I couldn't get my tire fixed and needed a new tire, otherwise my tire could blow up while I was driving. I don't know anything about cars and tires or what a "plug" even is or looks like so I believe this guy and think that "plugs" just happen to look like nails in the tires and that I need new tires otherwise I'm gonna die driving with a patched up tire so I ask the guy for a quote and everything, and he throws in that my front tires also need to be replaced because they're worn down (I blew out one of my front ones quite recently so I thought it was odd he was saying both were worn down, and more worn down than the back ones but, again, I don't know anything about cars and I was hoping I could trust this business). So when I get the price for a single run flat tire, I decided to look at other places to compare prices. Thankfully dads are the freaking best, and when my dad got home he checked my tire out and said the "plug" the guy was trying to tell me my tire has, is the freaking nail, and after some research I find out he's right. So point is, do NOT trust the employees at this place. Don't be stupid like me, and do your OWN research or go with people that know a thing or two about cars so you don't get scammed. SHAME ON YOU. read more

Firestone Complete Auto Care - The "plug" the employee tried to convince me was a plug, but was just a nail - Tires Near Me - Miami, Florida

After calling different stores around Miami, Hialeah and Miramar, including Firestone locations. This location had the best prices on the tires i was looking for (235 50 R17). I purchased all four new tires, with mounting, balance and their lifetime alignment package. I dealt with Johnny at this location and from start to finish, everything was an A+++ service and there was no back and forth on the price, he quoted me bridgestone and firestone, and both were lower on price than the other stores i checked. During the installation i went around the corner to have some lunch, and by the time i got back, the car was being taken out and was complete. I truly appreciate their help and their professionalism throughout the transaction. I would definitely recommend them to anyone. read more

Why did I make the mistake of letting these people fix my car. I have a mechanic that I go to. All I came here for was a diagnostic on the car to have a peace of mind of what's wrong with the car before I see my mechanic. Nope I end up getting everything done at this place thinking they were being since. I told them where the noise was coming from when I came in. They had me spend about $800 in mechanical work. Ok no problem , things happen. But than I drive off still having the same issue from when I first came in. Than they take a look at my car to find more problems that they didn't find the first time. I'm so done . DO NOT WASTE YOUR TIME COMING HERE. I changed it from a 1 to a 4 because they fixed my car today. I mean they took almost a week to have me come back in after several complaints but they fixed my car. I can still hear a minor sound but I'm ok with that. I can go to my mechanic another day for that. read more

I had a flat tire and it was under warranty... Great Service! They were timely and efficient! Thank You!!!

Poor poor service. Took my car in for an oil change, left it there for an hour, picked it up when I was told it was ready. Noticed they never refilled my windshield washer fluid. Took it right back for them to do it. A week later my check engine light and low oil light aggressively turned on. Car was making weird noise in engine. Turns out they never changed my oil neither. Could've ruined my engine And cost me a fortune. Don't bring your car here. Very unprofessional and incompetent. read more

I told my mom to take her Kia for a oil change then all of a sudden the car started giving us problems clanking in the engine and my moms pissed don't take your car here they prolly got that cheap oil read more

Do yourself a favor -- don't come to this Firestone. They will lie to you to get your $$. I went in yesterday to do a tire rotation for a promotion they had. I was working with Johnny, and my entire visit felt like I was back at a car dealer being pressured by sales pitches. "You NEED this! Do your car a favor, GET THIS. Get the lifetime alignment service!" Yadda yadda. I haven't been pushed so hard to buy something since I first purchased my car! Anyway, these were my main concerns with this Firestone: I hadn't checked my odometer before going in. (Figured I was just getting a tire rotation.) I mistakenly said that my car was at around 20-30k miles, and Johnny insisted that I needed a major maintenance at 30k miles. Tried to push lifetime alignment service on me, etc. Quoted me $600+ bucks for all of that + the rotation. When I asked what he could do to work with me on the price, he tried to act like he was doing me a favor by saying: "Welllll, there's a promo that went out yesterday on buy one service, get the 2nd 1/2 off, but since it's still in the system, I'll help you out, but I won't be able to get you the same price tomorrow!" Right, still in the system my ass... So, I googled around, called my dealer, etc., and the price difference wasn't too great, so I decided to go ahead with these folks. Drove away afterwards and realized 1) my car was JUST at 20k miles, 2) got home and saw Firestone promos for the BOGO THROUGH 4/30 (thanks, you big fat liar), and 3) they hadn't even updated my maintenance dashboard (which leads me to question how thorough they were with their service check). I can understand that you need to make money. But, I would have appreciated the honesty, a call that said -- hey, you're just at 20k miles, we can go ahead with the original plan for the rotation, and you can stop back in 10k miles later for that major maint (because, hey, I would have TOTALLY gone back just for that thoughtful gesture), etc. Ultimately, this kind of behavior makes me feel confident that the next time I go in, they'll just push more services I don't need at me and lie to me to get me to roll with it. So, guess what! This place will never make money from myself or my fiance ever again. Which is really unfortunate because I am a loyal customer, and had I had good service without the lies, I would have encouraged other folks to go there, etc. Instead, you guys get a really crappy review and lose out on my future business. A good marketing strategy is to RETAIN your customers. Not to get them in the door once, never to see them again because they're so disgusted with the sales service and lies. So, thanks for nothing! Never coming back here again. :) read more

This place is THE worst! What a rip off. I took my car there because The smell of gas was getting really strong. I figured I had a leak somewhere and this place was close to work so it was convenient. They tell me that they had to remove the gas tank to see where the leak was coming from. They charged me $215.00 just for that...then they came back and they said that it was the fuel pump and it was going to be $900.00....I told them to put the tank back up..I would pay them the $215.00 regretfully. I was talking to a co-worker of mine who said that her father uses a mechanic who works out of his home. I took the car to him and the entire job was $315.00. Never again will you see me Firestone! read more

These people actually answered the phone and gave me a good quote for tires. The staff was friendly and very thorough in their review of my car. Very surprised and impressed by the service here read more

Under normal circumstances, I like to work on my cars myself. Call me old-fashioned but my father taught me that. By working on it myself I learn and know how my car works, I know the quality of work and parts that are ending up in there, I normally stand to save a substantial amount of money and if something goes wrong in a pinch guess who will can devise an emergency fix? Me, that's who. Well sometimes, I don't have the tools or the expertise to get the job done and I recently discovered this Firestone location and an extremely helpful guy there named Marlon. He has helped me put some new feet on my cars, get some stubborn Volvo brakes replaced and prevent some tire wear with a new alignment. We all know that car expenses can add up quickly and when you've got two cars that decide they need maintenance at the same time and it's over Christmas holidays, it might just break the bank. Firestone' prices are very reasonable (Tire Kingdom, ironically, didn't offer 'lube' to make their prices even a little bit tolerable) and Marlon helped me out a little more considering the amount of money I needed to fork over for 8 tires, rear brakes, alignment, belts, etc, etc. I know it's a bit of a drive for most out to West Kendall and Firestone prices are universally the same from location to location, but this Firestone has my business. What's Good: - Marlon's customer service - Quick turn around - Low prices What's Ugly: - Vehicle maintenance prices (regardless of where you take it) read more

I must say that everytime I go to do my oil change I freaking dread it! But I went to this Firestone location the other day and I was pretty damn impressed. -The store was clean -Marlon (the manager) was really nice and attentive -They didn't get mad when I busted out a $10 off coupon -They walked me to the service area to show me the type of oil I was using I really loved this Firestone and I will definitely be returning to do my oil changes here on a regular basis! read more

An hour wait to fix a nail after I unknowingly had purchased the tire insurance. Unacceptable. read more

Firestone Complete Auto Care - Tires Near Me - Miami, Florida

1 week ago this would have been a 5 star review. I'm glad I waited before writing this because now I know that's not the case at all. FYI THE FIRESTONE WEBSITE WON'T ALLOW YOU TO POST A BAD REVIEW! HA! Last week I took my car for service because it broke down. I took my car to this location because its the closest to my home. I've always taken my car to Firestone. The guys are actually super nice and were really quick getting my car fixed. The car was done in 1 day and I got what I thought was a really good deal for my issue (at least they told me they were hooking me up...that's what they always say right?). It was still expensive, but I was happy. Not even 1 week later my engine light went on so I called them and a really nice guy answered the phone. I told him I had just been there and that I had paid for a full check up on my car just a week before and that I didn't understand how my check engine light went on. He told me not to worry, to just bring the car in and that they would take care of it. I took my car in today and the same guys that had originally helped me last week were there. I explained to them the situation and they told me it was unrelated and that they were going to charge me more money to check my car again. I'm sorry to say this is extremely disappointing. I was just there and paid a good amount of cash for a service that included a full check up. Not even a week later the check engine light goes on and they want to charge me again for a check up? That doesn't make any sense. I come from a sales and customer service background and if that had been me managing that store, I wouldn't have charged for the check up. Especially when I knew that customer was just in there the week before and was now back with additional issues. I would have charged for whatever services might be necessary, but not the checkup. That's poor service anywhere. read more

Place was OK, price was 5 to 6 dollars more than I was quoted over the phone, I had to remind them to top off the windshield wiper fluid, and made them show me the new engine oil, hopefully this was a good decision, if anything, I'll follow up on my review read more

Don't go there, they charged me $33.00 to patch a tire, the place is a rip off. I asked the guy why so much? He replied "we also balance your tire afterwards", I was like "you are supposed to". They are a rip off, now I see why it was so empty with no cars in the bays when I came. read more

My comment below was out of courtesy. I'm taking it back after my visit today. Again, tire kingdom on 136st and 137 over the phone gave me better pricing by 30%. If they say they can beat any price , call around , you will find out they are ripping you one from the start. Even auto parts next door said they are a rip off. Btw I was a customer for 15 years. In addition , the manager on duty asked if my wife who has her wedding ring on is married. Great service firestone, hitting on people's wives while working. Impressed that they beat their competition prices. I changed my radiator , hoses, and sensor for a great price. The store manager knows how to compete. read more

This is one of the best experience I've ever had in a automotive repair shop. The service writer, Anthony greeted me, was very courteous and very professional when he was taking my information and the complaints of my vehicle. When the service was completed, Daniel the technician, and Anthony, both explained what was done, and even checked my tire pressure. They went on and beyond of my request. As a woman, I did not feel like they were taking advantage and finding just anything wrong with the car like other places. And it was not uncomfortable having these two gentleman taking care of the repairs of my vehicle and the safety of my daughter and I. On the contrary, they explained everything that was done and were extremely nice. Also, JC, the shop manager made sure that I left satisfied. They all work together as a team. The general manager in that shop has great leadership and work ethic. I highly recommend this location! Not even my Mercedes dealership will give me that kind of service. Yes, they would give me a loaner, but customer service is nothing compare to these guys in this location. read more