Holy Cow! coming to this place and I had it. I am writing to formally complain about the level of service I recently received at Valvoline oil change at 17640 S Dixie Hwy, Miami, FL 33157. This place sucks ass, the experience was extremely disappointing and far below what any customer should reasonably expect. From the lack of organization to the poor communication and apparent carelessness during the visit, the entire operation felt chaotic and unprofessional. As I am writing this comment, I've been sitting here for 40 minutes. I arrived expecting a routine service and instead left frustrated by delays, confusion of the staff who is the guy walking around like he own the place. He's not even doing anything about this delays and the apparent inability of staff to manage even basic tasks efficiently. At this point, it honestly feels like a group of chimpanzees can run this place better. While I understand mistakes can happen, the overall level of incompetence and disregard for customer service was unacceptable. I don't think I'm coming back to this place ever again. read more

In need of a fast oil change had to leave home due to a family emergency in homestead and couldn't get the car to the dealership to do the routine maintenance that was due. I've used this company in the past to get my trucks oil changes in Fort Myers. I had the same experience here that i had over there. The guys were not pushy, offered me some extra services that i would normally do if it wasn't for the service plan i already have on the car through dealership. Great group of guys got me in and out in less than 20 min. Prices are standard I would consider fair for the value. You can always signup for email promos that offer a discount. Thanks to the guys Eduardo, Joshua, Angel and Yonder for your assistance and prompt service. read more

My second time there. Great service Very friendly and good value Will only go there from now on. read more

This was my first time using this place and the help was excellent! Especially Michael. Very patient. Even asked if I had the vavoline app to get a coupon. Will definitely come again read more

Ok price and great service. They are honest about things. Won't push something you don't need. But a bit pricy for oil change and onky do limited things read more

I've been coming here recently and I want to say it's a real fast and easy way of getting , a simple regular service done with no hassle. I usually get my oil , but they have many other services like transmission , wiper blades , radiator flush , and regular things like bulbs, and oil , air , and fuel filters, what I like is their friendly , fast and you're in and out under 25 minutes or so .. and prices are pretty good . You just sit in you're vehicle and chill and they do all the work , I will keep coming back . read more

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I went in the morning to do the oil change, I never had issues with my car. But coincidentally - that same day the check-in activated, the car didn't turn on for a couple of hours and the AC stopped working. I went back in the afternoon and they didn't want to be responsible of anything. They just didn't care at all and now my company is so mad with me. It's okay if they "accidentally" touched a sensor, but don't fucked up people's car to make more money. I'm sure that I'm never coming back here. F. read more

Super fast and efficient! Highly recommend took 10 min for an oil change, everybody was so professional

Have used this locations a few times, they do their job well, never had any problems. Try not to go during the HOTTEST part of the day, they don't have a waiting area, nor place a portable a/c unit in your car like other places do. Just a heads up..when using CROUPON, make sure you purchase it at least 24 hours prior to getting your oil change, yes it is written in the fine print. read more

Eddie was amazing. The whole crew was amazing. The best experience I've ever had with anything that has to do with my car. I will definitely be coming back. I highly recommend. read more

Came here for an oil change on a Sunday. We were the only car there. The guys were super professional and friendly. They did not try to sell me a new filter like so many other places I have been to try to do. They showed it to me and said it looks good. We were in and out in about 20 min. I will definitely be going back. read more

I've been to this location twice in the last week for two different vehicles. The workers are professional, cheerful and engaging. (Think Chick-Fil-A employees but in an auto repair setting.) You kind of get the feeling it's been designed and organized by a marine drill sergeant. It's very well run. I highly recommend them. They have a Groupon for those inclined. read more

Excelente service very clean location. Quick oil change. I little expensive if you need an extra quart of oil.

Amazing service! Fast & efficient. I went in for an oil change and they did a quick inspection of the entire car. They gave me a status of everything they checked. Will definitely be returning to get future services done. read more

kid tried to tell me he tested my battery and showed me a picture of a reading on his tablet. I just changed my battery couple days ago. when I told him he said my cables were dirty and it gave a wrong reading. freakin scammer. other than this I've been going to them for yesr and always been great. 117 ave sw 72 st location. beware read more

Took my moms car in for oil change and tire rotation. Danilo and his crew were very courteous and professional. They provided the services needed but unfortunately could not do the tire rotation because the SUV was too large for their lift and it wouldn't have been safe. I appreciate their honesty. Overall very satisfied with the experience. Shout out to Danilo and his team. read more

Please DO NOT TAKE YOUR CAR HERE!!!!!!I went in for an oil change yesterday and drove it only 42 miles before my oil filter CAME OFF as I was driving down the turnpike on my way to work. The people here had put the WRONG FILTER. Now I need a whole new engine!! Valvoline killed my car! I would've been better off not changing my oil. The manager Ana came by to look at the damages and will be sending it to Corporate to see if they are going to cover the damages their employees did to my car. Since it's 100% their fault I'm assuming they are going to pay for the damages and my rental car. But please save yourself the stress, the people here clearly don't know what the fuck they are doing. I could've been seriously hurt because of this. I was lucky that there were no other cars around when this happened. The employees who worked on my car were Gustavo, Kayla, and Matthew. read more

Excellent customer service! I have a Valvoline at the corner of my house on Sunset and I will always prefer to come to this location. Worth the drive. read more

The staff is very friendly and polite. You could easily find coupons online. The price is a little high I think for a synthetic oil change and they add labor cost I thought that was already in the price read more

Awesome, friendly, hardworking environment, each and every single person. Great service! Manager and staff are amazing!

This location has great customer service and the technicians are very thorough. The pricing for all the services is apparent and they did not try to offer services I didn't need. read more

DO NOT COME HERE. Car went in for a standard oil change yesterday. Left the place thinking my car is fine and went about my day. Driving today the car broke down in the middle of the Turnpike and need to get a tow truck to take the car to the mechanic because the car is out of oil and won't start. Called the place and they said there was nothing they could do because they noted there was an oil leak. At NO POINT did they tell me there was an oil leak or that something was wrong with the car. The car was fine beforehand and all of a sudden it leaks all the oil from the day before??? And this isn't their fault??? Engine is probably permanently damaged since it ran with no oil and I now have to pay for repairs out of pocket. Garbage customer service and can't even admit they're at fault. Please go anywhere else. read more

These guys are pretty fast, I brought my car in and left in less than 25 minutes. I used to go to jiffy lube and after visiting this place I'm never going back to them again. Definitely recommend their very helpful. read more