Even though they were unable to fix my truck, they were able to send me to a repair shop that could. Firestone has always been honest and fair with there prices and repairs. read more

Total disregarded for customer time and effort to get their on time for a schedule appointment made one week before. I made an appointment with Regi one week ago for a 4 wheel alignment since he was their top mechanic. I live in Novato, which is 35 miles south of Santa Rosa and jump on the hwy 101 @ 7am to be there for my 8 am pre- arrange appointment. As you all know Santa Rosa hwy101 is a parking lot at that time and I barely made it there at 8 am. The receptionist check me in and informed me Regi was going to be in at 9 am, since he wanted to attend his daughters graduation. I said OK and walked around sipping on my coffee and notice one mechanic working on a white van doing an alignment- more like glued to his cell phone. I thought it might be Regi- watching his daughters' graduation? Around 930 I inquired about when he would start to work on my car. The receptionist stated- "don't blame me I wasn't here yesterday!" say what? I am being nice, what with the attitude? Do you want another tech? OK how long? another 45 minutes. You mean the tech that has been working on that white van alignment since 8 am- glued to his cell phone- NO THANKS. WORK ETHICS no such thing with todays generation. Hey man it's my kids grad day- so what let my customer wait- you know what screw it- I'm taking the day off. It my wife's' BD, My son's BD It my XX fill in the blank.... Then Randy the manager calls after I called their customer service with nothing but EXCUSES! Like anuses- every one has one. Randy your the manager not their mommy. American Tires and Wheel Works treat their customers a lot better- I have been doing business with them since 2004- GO THERE! read more

This company is awful. They dont know anything about repairing tires. I drove here with a nail in my tire. My husband is a mechanic. I asked for a patch repair. They kept my car for 2 hrs then called me and said they couldn't patch the tire because they're 10 years old. Then I came to pick up my car and the tire was flat. I said I couldn't get home because they took the nail out. Then they preceded to say I drove my car here on a flat which I would never do because I had my kids in the car. Its disgusting that they would leave my car with a complete flat to get sales. read more

I purchased Vogue Tires through the #TireRack. The tires arrived overnight, as described and ahead of delivery. I had been told by a different shop that they could install them. However upon making an appointment, they refused to do the job. I ended up calling #Firestone At Coddingtown Center. They are a recognized installation center. They took the car, did the job and an amazing amount of detail and respect for the car. I highly recommend. read more

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I got new tires and an alignment on my Corolla. Thank you for the great service, Josh. read more

I don't get the girl at the front desk she is a miserable human being just unfriendly and mean if her cup of donuts can't make her happy nothing will I appreciate the free flat repair but making me sign paper work and not explaining that I am agreeing to a 30 point inspection is ridiculous I had a tough night and was stuck in Sonoma county and wound up spending $250 on a hotel there was no charge but she Made it difficult for me to leave she pie in a terrible mood read more

I do not recommend unless you want to wait over 2 hours for an oil change. Front desk guy is mostly rude. Wish I would have read the reviews :( Don't make my mistake! read more

Absolutely terrible experience at this Firestone. We had a 1:00 PM appointment for a simple wheel alignment and were told it could take up to two hours. From the moment we walked in, the woman at the counter was rude. She wouldn't even look up, barely acknowledged us, and was grumbling under her breath the entire time like helping customers was an inconvenience. We waited... and waited. By 3:15 PM -- more than two hours later -- our car had not even been brought into the service bay yet. It was still sitting outside exactly where we parked it. When we asked what was going on, instead of an explanation or apology, we got more attitude and hostility. No communication. No respect for the appointment time. No respect for customers. If you're running hours behind, the least you can do is be honest and treat people decently. Instead we got rude service and a car that hadn't even been touched after more than two hours. Avoid this Firestone location. Firestone corporate really needs to take a serious look at how this location treats its customers. read more

I made a 5pm appointment for a headlight change and when I got there they said they didn't have room for me. They said they tried to call (they didn't) and I would have to come back another day. They were very dismissive and couldn't have cared less. read more

Another BAD experience here. Stopped in to get air pressure checked . I did buy my tires here. The woman working there at the counter ignored me for about 5 minutes doing paperwork. No " I'll be with you in a minute" etc. No acknowledgment that I was there . Finally I said I just want my air checked. She sighed as if I was a huge inconvenience. I then asked if I could schedule the battery test. After a while she finally replied, "It is $40" ... I said I wanted the free battery test and she nastily said "we don't do that". I told her it was on the banner outside and she said " I am just one person, I can't go look at that". Well she should know what services are offered - and NOT BE SO INCREDIBLY RUDE to customers. She needs a job not in customer service. read more

My friends recommended this place, saying it has the best service for car repairs and the best tires in town. Since my car needed a transmission oil change, I called and made an appointment. I also have a lifetime alignment plan and used to go to Walmart in Windsor their staff there are always friendly and helpful, but they don't do transmission oil service, so I decided to come here instead. When I first called, a man answered and said he couldn't do my alignment on Tuesday, even though I had already planned to be there. So I made a new appointment for Thursday at 7:30 a.m. He said everything the transmission oil change and the alignment would be done by 8:30. Later, they told me my car had an oil leak I never knew about. He said it would take about 2-2.5 hours, but it ended up taking 5.5 hours. I arrived at 7:35 a.m. and didn't get my car back until 11:55 a.m.This time, I'm very disappointed. Only one woman was friendly and took the time to explain what was going on with my car, which I appreciated. I hope the team can improve communication and time management they clearly have skilled mechanics and good service potential, and with a little more consistency, this place could really live up to its great reputation. read more

This place fixed my old car for good. I haven't had to come back since which is new to me I love them so much They have helped my partner and I so many times Their policies and warranties are unbeatable My oil changes used to cost around $180 and I'm taking my car in today and it's less than $60!! Amazing! Thank you everyone! And james rocks!! read more

We had an appointment Sunday to get our tires done . We called and set it up based on an ad we saw for the tires . Appointment was confirmed to get those tires but when we arrived , the extremely rude girl at the desk first said she didn't have our appointment listed and secondly did not have the tires we asked for but could give us ones for 3 times the price . We then asked how long it would take to get the ones we asked for and she told us she couldn't get them anywhere . We bought some online and ironically the option to have them installed at Firestone was there . We chose a different Firestone and just dropped off our car . When they asked why we didn't buy the tires from them we told them what the girl said and they said "that's ridiculous we have them right here " . 100% BAIT AND SWITCH . SO BLATENLY OBVIOUS ITS CRAZY . I WOULD NEVER GO TO THE CODDINGTOWN FIRESTONE OR RECOMMEND THEM TO ANYONE read more

Made a 2 pm appointment and it is now 3 pm and my car hasn't moved a inch . I'm just sitting here in the waiting room waiting. TV didn't work . 3:30 pm and car still hasn't moved. 4:15 pm ... hasn't moved read more

I've been going to this location for almost 10 years. This morning I had a 9:00 appointment for a oil change and tire rotation. After nearly 2 hours of waiting my car had not been touched. I had an appointment on the other side of the country and had to cancel my service. The young lady at the counter acted rather put out by my cancelation. No customer service whatsoever! She did not try to get a service person or a manager. She just pulled the work order and put my key on the counter. No apologies or anything. Firestone has lost my business. read more

Overcharged. Epic sale discount not included. Recommended service items that I recently replaced, some personalLy.

I can always trust Firestone with my vehicle the manager is a very nice and reliable and gives great deals I will always bring my car in for anything thanks Firestone! read more

"CONSUMER BEWARE" Firstly, they are not accredited by the Better Business Bureau". There is a plethora of complaints regarding the same concerns. Vehicle being returned worse then when brought in. "Look online and see the supporting documents, complaints. You risk having damage to your vehicle at the coddingtown shop. Bureau of Automotive Repair, has had their hands full, with this company not standing behind their work. Their mechanics, fail to have the ability. I spoke to a neighbor recently. She informed me of the same issues I have with this facility. "Returned worse". When all said and confirmed, by another shop, which had to repair my vehicle, on account of the damage they caused. Having filed a complaint and exculated, 9 +, times with no call back. I was told as are the many; ( again look at complaints online ). To not bring the car back. They will not honor their work. Firestone never concerned themselves or care about their reputation. Which at this point is going down the crapper. Charges that exceed the actual cost of the part. They double and tripple the cost on to you, the consumer. Then perform work they are not quilified to perform. Their marketing, Harvey Firestone speaks of trust. It also states; fixed right on time, making your car newer to last longer. "Simply said, its deception in marketing. one note; Its clearly stated on their wall. If car repairs are bad, you don't have to pay. Again, "simply not true". Should you have experienced an issue with Firestone. Do not hesitate to file a formal complaint with the Bureau of Automotive Repair. Lastly, when you have a good experience you tell a few. When you have a bad experience, you tell everybody. Tik Tock, Instagram, X, Facebook etc. So share your bad experience, with Firestone on all social media. "CONSUMER BEWARE OF FIRESTONE" read more

Everything I've needed done they took care of it. We've been taking our vehicles there for oil changes for years. Good pricing & I dint mind dropping my car off for a couple of hours read more

I am blown away at the rating for this location. I have read some of the negative reviews and am glad I didn't before I went or I would have missed this interaction that was completely opposite from many of the complaints. Also, for the record, most people are aware that getting a tire or auto service takes some time, it was odd to me that people are complaining it took time to service their vehicles... my service time was about 4 hours. Which was fine for me as I did not have an appointment, they squeezed me in, I then requested an alignment after they had brought it out of the bay so all of that pretty much makes sense as to length of time. Anyways, my experience is below: I had a puncture in my tire and was calling around on a Sunday hoping and praying to find a place that had time and were open to repair my tire. I came across Firestone and called the first location who were very busy and suggested I contact the location near Coddingtown mall. Jake answered my call and said they had some space but to bring it by. Jake was knowledgeable, friendly and transparent with regard to possible scenarios regarding the repair and possibly replacement of the tire. (apparently FixaFlat is NOT the go to when you need time to get your car to a shop, it creates this slick oily substance on the inside of your tire and prevents normally fixable tires, from being fixed) Well after trying to repair the hole, it became apparent that I would need to replace the tire. Jake went ahead and located coupons for me, before I even asked if there were any that could help my situation out. While waiting around for my vehicle I witnessed Jake man the phone lines, walk up customers, and communicate needs to the service professionals in the bay. Jake had multiple calls going a few different times and not once was he short or rude to anyone! Jake deserves an immediate raise and promotion. His service level is a 10. I am a difficult person to impress and Jake did just that. read more

I regularly take Ruby, my 2015 red, convertible Mustang to Firestone in Coddingtown. The service is consistently good and reliable, and so is the quality of their work. As a woman, I've never felt intimidated, nor have I been talked down to by any of the all male staff. Last week, I had to leave Ruby overnight to have her brakes worked on, so I needed a rental car. The gentleman at Firestone called the nearby Enterprise and arranged for one of their employees to pick me up from Firestone and take me to Enterprise, where I rented a car. The next day, Ruby was ready, the price was fair, and I was happy to be so well taken care of by the gentlemen at Firestone in Coddingtown once again. Side Note: On the day I dropped my car off, I noticed that the bathroom needed attention. When I returned the next day, it had been cleaned. I mentioned it to Jake, the young man who released my car to me. I told him that I wanted to write a review, but that I'd hesitated because of the state of the bathroom. He told me that another woman had mentioned it to them, so they had promptly cleaned it. I left feeling reassured that they really did care about their customers and are committed to meeting our needs. read more

Firestone Complete Auto Care - Jake at Firestone -- one of the fine young men there committed to providing excellent service. - Tires Near Me - Santa Rosa, California

Final time sadly. Been bringing all my cars and kids cars for 30 years. Last couple years seems this store has turned for the bad. From breaking off oil bolt few times back, to couple hours extended wait. Today was last. Made appt for 10am for oil change. Dropped car off at 9:45 for hour wait. Came back at 12:45 and nothing done. Was asked if I could wait he will get someone on it. No more waiting. Will have to find a new car care place after 30 years. Sad! Think old manager ran a tight ship, and new manager/staff don't. read more

Made an appointment and the appointment was confirmed for 1PM. I arrived 30 minutes early willing to wait the additional time BUT was immediately told that they would not get to my car until after 5 PM as they had other more expensive and profitable orders waiting. I asked that even though I had an appointment they said they didn't care they look at each order coming in and if they make more profit on any of those they get priority over the others even though they did not have an appointment and I did! My appointment was for a synthetic oil change and a complete alignment. It is worthless to make appointments with this company as their customer service is based on profitability not on servicing repeatable customers. read more

Wow! I stopped in to get my brakes checked out because they seemed to be vibrating and also asked for a tire rotation. 1. When I got back they had not rotated my tire's despite saying they did. Had I not put a little tag on one of them I would have never know . I went back and had them do it. They didnt follow the proper rotation procedure. 2. Now this one is absurd. I went to change my rotors and someone had welded one of the retaining bolts! As in they went out of their way to weld the Philips head opening of the screw! What an evil POS. I know if was firestone 100% as they were the last people to service my car and it was recently. Not only did they lie about doing the job they promised, they went out of their way to sabotage future repairs on my car! Whatever evil malicious technician, probably Carlos based on the receipt, did this should be fired on the spot. read more

Firestone Complete Auto Care - He welded the inside of the bolt! - Tires Near Me - Santa Rosa, California

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I had an appt for oil change, tire rotation and alignment--they said it would take 2 hours--okay, when I got there today, they said they were running behind--it would probably take three--okay. When I arrived back almost 4 hours later--I hadn't gotten a phone call--they said nothing had been done--difficulty getting technicians--I asked why someone hadn't called me earlier--no response, no apology--did I want to leave it--NO! I need it to get home. I asked if I could get a priority for another appt. He said I would have to talk with James--the mgr who was on the phone calling people. When I got home, I found a "work Order" from Firestone for the work. ??? Was it done or not, I'm very confused. And when I called, the phone just rang and rang and rang read more

Dont get work done here these guys dont honor their work. Paid for an alignment and it came back worse. Went back and they said they would take another look at it. Made it better but still not aligned truck drags to the side. Im not gonna lose another 3 days of work taking it back. The tires are good, everything else read more

I made an 8:00 appointment for a rideshare inspection and waited for 2 hours and they never even touched the car. I had to leave after waiting and never got the service done. I've been a good customer for years and will not be coming back. read more

I don't understand the negative reviews posted as that has not been my experience with this shop at all! They have maintained 4 different vehicles for me over many years now. I fully trust Randy and his team to do great work and they never disappoint. If there ever has been any kind of issue or follow up needed, it is immediately addressed. They always are willing to work with my schedule. James was a great manager as far as customer service goes. Randy, now the manager is even better. Previous to these two was Daniel who was a bit shady, but he's long gone now. Daisy is a good addition to the team :) As Iv3 spent many hours in the lobby over the years overhearing phone calls with customers, these folks are always polite and try to do a great job. I've watched them handle difficult customers calmly many times. I think many customers expect to be treated like royalty and have an attitude and don't seem to realize this is a shop- these are mechanics, you're not at The Ritz. They work very hard in the heat and cold and rain and are very good at fixing YOUR vehicle problems. Give this shop and these employees the respect that they deserve!! read more

I always bring my car to Coddingtown Firestone. It is an old car, and kinda sad looking, but they always treat it, and me, like the best clients! They do the work promptly and correctly and are always nice to deal with. The location is great too - right by the mall! Everything from tires and brakes on up - they do all the things. Love them. read more

I went here on 4/20/24 because my car maintenance light was on and they couldn't find the problem and said they wouldn't charge me the $100 for computer assessment. I asked for suggestions on what to do and the cashier said the car should have an checkup and it will cost about $300 and would only take a few hours. On 4/22/24 I went in and the cost went up a hundred dollars and it took 6 hours to complete. While I was waiting the two employees were on their computers and my keys were under a pile of papers. They didn't even fix my maintenance light, I went to an great ACE tech that just fixed it with a simple button. I will never use this store again and I recommend you shouldn't either. They were much better when the store on Mendocino was open. read more

So Bad on Service! Firestone on Santa Rosa Ave. OH M G! HORRIBLE service!! I went in to have them check tire pressure. There were 4 of us in the waiting room, he never acknowledged any of us. One asian, one black, 2 hispanic. Mr. ZZ-Top beard completely ignored us. Finally one gentleman who clearly saw that his vehicle was done, went up to him after pacing around for about 5 minutes and said, may I pay for my car? ZZtop said "ya i was just trying to order these tires", annoyed that he had to help the guy. Never once did he acknowledge the rest of us. No, "I'll be right with you", Nothing! I waited another 5 minutes. Meanwhile the other guys car was done, someone brought in the plastic order envelope from the car and instead of closing him out, he inched back toward the garage. So the 2nd guys says, "is the Impala done?" Can someone help me with that? The guy dropped the envelope and mumbled something and walked away. HORRIBLE customer service! I waited a little while longer just to see if he's finally acknowledge me. NOTHING! I walked out. read more

My tire pressure warning light came on while shortly after leaving for work. I couldn't find my tire pressure gauge so I figured I'd stop by, have them check for a puncture and, if one was present, get it fixed. When I asked them to check my tire pressure, I was informed that they both needed information from inside my vehicle as well as personal information including my phone number. I asked why a phone number was required to check someone's tire pressure and, while I don't remember the exact response, it could just as well have been "It doesn't matter, stop whining." I was then told that it would take TWO HOURS before they could even check my tire pressures. I said forget it and walked out. I went home, found my tire pressure gauge, and checked my tires. All four of them were barely below the recommended levels and I just needed to put a little air in them. It didn't take me two hours and I didn't have to give anyone my contact information for them to sell to the highest bidder. My favorite part was that as I was leaving the guy gave me a sarcastic "Have a nice day." And I did have a nice day, probably because I didn't wait 2+ hours for this dunce to tell me that there wasn't actually anything wrong with my tires. Thanks for nothing, Firestone! read more

These guys are on top of their game. I called on a Saturday morning wanting a specific tire and they were able to transfer it up from San Francisco on the same day. Later I learned the manager drive down to SF himself to get the tires I ordered, talk about customer service! They had my new tires installed and the vehicle aligned in less than 2 hours, which I thought was pretty darned good as it was a Saturday. Every associate I encountered was friendly and informative. I'll definitely continue to use Firestone as they exceeded my expectations. Thank you!! read more

I caution anyone using this shop for anything other than oil change and tire replacement. We brought our Sienna in last January with HVAC issues, erratic heating and cooling, overheating. Eight visits later, we have our vehicle in another shop with the same issues (over heating, HVAC issues). The shop manager DJ initially blamed his predecessors, and did offer some accommodation. However, those accommodations cost $800 in addition to the $1500 radiator replacement. Our current mechanic found hoses leaking, mixed coolant, corroded seals at the thermostat. All work supposedly done by this shop. See photo for time line. Proceed with caution. read more

Firestone Complete Auto Care - Time line of eight service occasions, all to fix the same problem with the vehicle overheating. - Tires Near Me - Santa Rosa, California

Made appt to have a tire repaired. After arriving was told it would be about 2hrs This for a tire repair!!!! With appt!!! Will not be using them again or recommending them again!!! Terrible customer service!?? read more

Another shop told me that several car repairs would cost about $3,000. I called Firestone for a second opinion and, without me telling them the other shop's price, their estimate was over $1,000 less. This was a huge relief for me. The repairs were done very well and quickly and my car has been great ever since. Scott is friendly and professional. I highly recommend Firestone. read more

Took a long time for a tire repair, but they warned me of this when I called. I knew what to expect. The repair was good and a fair price.

I noticed my brakes squeaking which usually indicates the pads are going. I called to schedule an appointment, but after 25 unanswered rings at the location, opted to call the Firestone scheduling specialist mentioned on their website. The "specialist" confirmed my appointment for Thursday February 16th at 10:00 AM. When I arrived for my "appointment " I was informed that I didn't have one because the store needed to have confirmed the appointment to be valid, despite the scheduling specialist making the appointment. What is the point in having a scheduling department that can't actually schedule anything? One hour wasted, and now I have to try to find someplace else to do the work. I won't use Firestone ever again. Extremely poorly handled. read more

Great price, product, and friendly service. But...4 tires took 3 plus hours past appointment time.

Just discovered that the antifreeze coolant they put in my benz is not designed for benz. Now just having issues with sensors and thermostat. To their credit, after showing photo of the green stuff they agreed to redo the flush and put in blue. read more