Had a appointment for an alignment at 1pm dropped my car off I was told it would be ready by 3pm, called at 2:35pm I was told it was on the rack and it might take a little longer, but it would be ready by 3:30pm. Got there at 3:40pm they looked for my paperwork could not find it then they said they had dropped the ball nothing had been. my car sat there for three hours with no work done and on top of that they lied to me saying it was on the rack I WOULD NEVER GO BACK THERE EVER AGAIN! read more

The tech advisor got the year of my car wrong the size of the engine wrong. The mechanic who worked on it: could not find the car because the license plate number on the worksheet was wrong. He backed my truck up with the emergency brake on. He looked like a fool twice. The mechanic who worked on my car left the driver's door full of greasy finger marks from his filthy gloves. I asked for a brake check and that was never done since I just bought the car. The final invoice was incorrect when I picked up the car and paid. I would call corporate to complain but I get the distinct feeling that they could care less, just like the people who work there. read more

Great experience and knowledge at Firestone! Erick and Daniel helped out in regards to a Tire Alignment. Super knowledgeable and friendly in all aspects. Thank you for Making Firestone a great experience. Definitely 5 stars well earned. read more

I've had bad experience after bad experience with this place overcharging me or being dishonest, but today was the straw that broke the camels back for me. I came in yesterday with a flat driving on a bad spare. I was told it would be 4 hours wait just to be seen (fine-I get it. I walked in) and I was better off coming between 7-8am tomorrow (Sunday). I WAS BOOKED an appointment. So I get in my car on the dark and rainy freeway to get here so I could be on time. I get here and they're closed. UNTIL 9am. I am leaving and I don't care if I have to pay more (unlikely). I only ever came here because the firestone in my hometown was great and I opened a credit line with them, making it easier for big purchases. This isn't worth it. They are shady and have horrible work ethic. EDIT: I ended up just waiting because there was no one else open, but when I came in and mentioned it, the guy who booked me intentionally avoided me and helped other customers before me just to avoid eye contact, having me wait for another person to help me. I got no apology, no recognition, nothing. I'm hugely disappointed. read more

We had a 10:30 AM appointment for an oil change. Turns out we needed all new tires. They said it would be one hour for an oil change and one hour for new tires. But then said our car would be ready at 3:00... ummm that math doesn't add up. We called at 3:00 to see if the car would be ready and they said it would be ready at 4:30. Around 4:00 they called and recommended an alignment and said it would be an additional hour. We said no because they had the car for 6 hours already and should have told us earlier. Because we turned it down due to their incompetence they said the tire warranty is now invalid. What is the point of an appointment? I also told him 3 was pushing it because I needed the car today. I will never ever go here again based on it taking 6 hours for new tires and an oil change especially when I had an appointment. read more

Feel very confident that the service writers are giving me excellent advice and trust them implicitly. Have always received superior service here read more

Shout out to this location! Daniel and his crew provide excellent service and always have. The sign of a good shop is that it runs efficiently and the same during a GM absence which happened recently during a recent stop. I made an appointment to come back to fix a minor, annoying issue and get additional services when I was next in the area. Tony and Will worked to get better pricing for me. This team works well together and it shows. I also appreciate that the service crew gives the front desk team evidence of work performed as requested (builds trust) and demonstrates how they work together to serve the customer. No matter who I work with. I feel like a valued customer. I had the opportunity to work with many shops over the years in several states. You're clearly in the top tier. I appreciate you all. read more

Hard pass on an angry mechanic working on my car. My headlight went out so I went online to make an appointment. I was going to drop off my car in an hour and received a call from Westley. He was rude and informed me that even with an appointment my car would have to be there from 12-5 and there was no guarantee they would be able to get to it that day. No need to pay for a service that I may or may not get and get attitude. Better places out there. read more

This is the worst shop ever! I brought my truck in for an 830am alignment appointment. I parked my truck right in front of their shop, and put my keys in the night drop box at 650am. So I called at 1230pm and not only is my truck not done, they had not even started to work on it... They claim whoever checked the night drop box said the keys were not in there this morning. They didn't bother to call me, knowing full well my truck had an appointment, they had all my contact information etc. They didn't call to say sir, did you forget to drop your keys off or anything! Not to mention this was 100% their fault because my keys were there in the night box since 650am! They probably said F*ck it, we are not going to make any $ on this alignment since its a lifetime one, so we will just do it when we get around to it! What a joke! This is the worst shop ever! I am going to look for another place to honor my lifetime alignment!!! read more

These guys are awesome. I blew a tire out less than an hour before they closed for the day and got in 20 minutes before closing and they still got me taken care of and back on the road in under 30 minutes. Definitely the best experience I've had getting tires repaired. read more

I had the nicest experience here this afternoon. Needed two new tires based on my mechanic's recommendation and visited this Firestone location because they're open on Sundays and I figured it would be easy to get some errands done while waiting for the work to be completed. Ronnell was awesome! Friendly and professional. He helped me choose new tires, explained the difference between the top and middle tier in terms of cost and performance, and even gave me a little discount since I couldn't wait until their upcoming sale. He estimated the work would take about two hours (they had quite a few appointments and other walk-ins ahead of me). We did our errands and returned to the store in two hours. Our car was ready! Quick friendly service and a great price. I never love buying tires but I appreciate that Ronnell and the team made it easy and pleasant. read more

I've been there 3 times in the last month. First time there no one could figure out why my tire was losing air and I was told to bring it back if it continues. Two weeks later it's still losing air...after 3 people looking at it one of them found a crack in my wheel. Finally got it fixed today. Every appointment I made I was told they couldn't find in the system. I was told each time I'd have to leave my car there all day. Very frustrating experiences. read more

I do not enjoy taking my car to autoshops. But a car is an important thing and needs to be taken care of, so I go. Not washing my car will not hurt my car's performance, it will only bruise my self-confidence and suggest to the world that I (owner of said car) is a unclean person. What I'm trying to say is, I'm frugal. I printed out a coupon for a 20 dollar oil change and made my reservation online. The representative I talked to when I dropped my car off was kind and courteous. My coupon was honored and after work I came back to pick up my car. After I got my keys, I went to my car, opened the car door, and realized that the Firestone team had FIXED MY WINDOW BUTTON THINGEE THAT HAD SUNKEN IN TO THE CAR DRIVER DOOR PANEL :D May I remind you that I was only charged for my oil change, and that I, being a frugal person, did not see it necessary to repair my panel, was utterly surprised and enthralled that the Firestone team fixed it for free. When someone does a good job and does what is expected, I am a happy customer. But when someone goes above and beyond what is expected, that is truly excellent service that this customer is appreciative of. read more

I brought my 2015 Honda Civic in due to the alignment pulling to the left. I made an appointment on their app which I highly recommend. It's easy to maneuver, you put your information in and you can make appts from. So I arrived at 10:45 for an 11am appt on Saturday they took my car in right away. It was completed right away little over an hour. Jim a new guy at the front counter explained everything they did for me. I'd highly recommend them. They were all courteous and professional. I will definitely bring my car back! read more

These people are the best. Quick and easy oil changes, right every time. Thank you!!!! I hate having to try this place and that place for something so easy. Just go here and you'll stick with them! And great customer service by Wesley! read more

Was in a pinch and needed several services to get my car right. Eric was beyond helpful! He knew exactly what I needed and got my truck in right away. Awesome customer service, I couldn't be happier. Thanks Eric! read more

Needed an oil change and they squeezed me in and didn't take too long either. Excellent customer service! Reasonably priced. I will definitely be going back! read more

I had an appointment todaay at 11 am. I came in at 10:45. They said it would be no more than an hour. Here I am at 12 and the care has not even been pulled in. Worst customer service ever. I still need an oil change and no where to go and to many things to do today. What a colossal waste of time. read more

I reviewed this store in 2012 and gave it four stars.... NOT now. I made my customary appointment for noon. Upon arriving I was told they were running late and I said that's OK I'll just take my time eating lunch. Came back over a hour later and my car had not been touched. I asked why and the person said I was not schedules to be finished until 2:00PM. He implied he told me that, and I said "late" did not mean 2 hours to do a thirty minute job. He argued with me that my original appointment was not scheduled to be complete until 1:30 PM. Although, in the past they've always had me out in less than an hour. A manager overheard our discussion and decided to involve himself. He was more argumentative than the associate and told me if I wasn't happy I could take my keys and leave. He had the gall to accuse me of talking down to him. Finally got my car after 2 1/2 hours. With all the options for oil changes I doubt I'll ever come back to this shop... especially without calling to confirm they are fully staffed and on schedule. I only go here because the shopping center is a convenient place to go while they service the car. read more

Don't even bother calling for an estimate, apparently that's too much to ask. You'll just likely be greeted with resistance and attitude like I was by some rude smart ass. Hung up and called the other location in Santa Rosa where they were much more helpful and friendly. Based on the other reviews of this location, I'm glad I didn't go here anyway. read more

Bought some rims and tires through a personal ad for my truck. Brought them into Firestone to have the TPMS valves switched over and put on the truck. Some tire places would have just done what I asked them to do... and it would have destroyed the front end of my truck! Daniel took extra time to walk me through why I shouldn't do what I originally wanted to do and clearly explained what my options were. He could tell I was a little skeptical at first, but I am generally pretty good at reading people. He was simply being honest and well sometimes the truth hurts initially. I ended up biting the bullet and purchasing new rims and tires, with a lift for my truck. The cost was a little out of my budget, especially considering the "extra" set of rims/tires I now owned, but DJ (store manager) was amazing... He helped me work through some of the options to get closer to my budget. And that sealed the deal. Thank you Daniel and DJ! Really appreciate your honest and sincere customer service. You have not only earned my trust but also my future business. read more

Had a nail in my tire, called AAA, tow truck driver said you lucky that the nail is not at the edge of the tire so you can fix the flat and don't need to buy one, but Firestone guy said could not fix the tire because was bald and old! The tire was only 6 months old and purchased from them so I took the car to Les Schwab Tire center on Santa Rosa Ave and fix within less than an hour read more

I feel bad for the guy up front who has to cover for the less than par work here including the following: 1) having to come back multiple times to get my alignment correct. 2) screwing up a repair to one of my firestone tires, so that it was unrepairable, and then not covering it under warranty. 3) then mounting my spare tire that was over 10 years old--actually 16 yrs. old! Dangerous! I won't be back to this facility! read more

Worst experience after buying tires that I didn't really need. One tire had a nail, was sold 4 new tires. Tires were all over the road went back 2 more times, after Mgr test drove car and nearly wrecked with me in it, he agreed to rotate tires. He didn't put protective mat and plastic seat protector. Asking him to wear a mask for covid seem to be an issue. After tire rotation, drove away and pressure light came on...back to Firestone, but mgr didn't know why light went on or how to turn it off! I was told to drive around to reset. I finally looked it up on YouTube while he watched me recalibrate it! Totally incompetent staff. Filed complaint with Firestone headquarters and the BAR. read more

I actually dropped off my car here before reading all of the bad reviews...Wow... All I can say is that they handled my expectations just fine. I left my car there for an oil change, brakes, and new tires. They told me they need 2-1/2 -3 hours to do the work, which seemed reasonable. Everything was done on time, and the service was friendly, and hassle free. read more

I purchased a lifetime break package for a conversion RV I knew would have need of pads somewhat routinely. Overtime, I have learned that this garage is not very capable beyond extremely basic repairs and potentially errant in billing. My billing issue was when my pads and rotors needed servicing with some of this covered by the lifetime warranty and some not. When I received the bill it seemed high and noted I been charged for the labor of accessing the discs when it was already necessary to access the covered pads-as if things were put back and then opened up again. It was fixed but it should not have happened in the first place. Another time I took it in for brake servicing and also agreed to do my oil change. Wow, the oil change is a fortune here. Also when I got it back my check engine light was on for some reason. I had them check it and they said the entire panel needed to be replaced, they had to bypass it to determine the code and charged me $150. I took it to Bill's Auto Electrical and they checked the panel and said it was fine and that nothing was wrong. Basically, the Firestone Tech was incorrect - auto electrical is all Bill's does so they are very specialized. Anyway, take you car elsewhere if you need anything beyond the basic no-brainer repairs. read more

These guys sell you stuff that you don't need. I told them to take a look at my alignment and my brakes, but they felt the need to quote me for engine fixes, which weren't needed. They also got my car alligned with a horrible alignment on the toe. I don't recommend coming here because they seem to rush jobs and rush alignments. read more

I went in to get my oil changed one afternoon and there was this man at the front desk helping another customer. I won't go into how terribly slow he operated... when that customer left it was my turn. I walked up to the counter to ask if they had time for an oil change but before the words could come out this guy went up and started bullshitting with the dude behind the counter. The stood there and talked about nothing important and it was really kind of rude. The man (whose Job Is to be at the front desk) Never did help me. I waited there for almost 15 minutes for one of the service men to come in and ask, "have you been helped yet?" Awesome, finally, I thought. I answered, " No, I would like to get an oil change, please". He replied, "what are you doing next week?" Nof said. read more

This is one of the worst tire/auto centers I have dealt with. They are rather expensive, their customer service is next to none. The *ONLY* reason I have used them is because they are close to apartment row where I live. They have tried to charge me each time I come in $20 for the full vehicle inspection - which I absolutely do not need. They don't give you prices until after they print out the receipts and don't seem willing to even discuss this with you. Recently I came in b/c of car stalling and they again charged me this fee - on top of the $100 to diagnose the problem (which was the only diagnosis charge that should have been on my bill). Most of their employees *suck* and the service is generally quite slow - Micky came over from a nearby store - Bridgestone on Cleveland I think -(MUCH BETTER customer service) when it closed and Bruce seems to be ok. Unfortunately I have used their services wayyy to many times. Recently I had my honda in for inspection and told them to check all the fluids and levels. Ok, great - 2 weeks later my coolant became so low that my check engine light went on and you could hear the gurgling noise as the fluid reached the bottom. So I had to refill this myself (several weeks ago), there is no leak and I've had no problems since. Another time I never authorized replacing my windshield wipers - this was done and the charge appeared on my bill. They also totally mixed me up with another customer several times - and had the wrong information for the wrong car which when quoting me prices wasn't very helpful. I would highly warn you to stay away from this service center - there are many more reliable, better customer service, service centers in Santa Rosa. read more

I can't say enough good things about the service. My friends and I were on a road trip two thousand miles from home when our tire blew out on the highway at around the time every shop was getting ready to close. We called a number of places but none of them were willing to stay open until we reached Daniel at Firestone. He told us to get to the shop as soon as we could but he and the mechanics were willing to stay open for us. Thanks to Daniel and the other workers we were able to get back on the road within an hour with no additional charge for the late work. Nice place, fast service, and incredible people. I would highly recommend this place to other people. read more

Firestone has been consistently slow in their service, unclear on what they performed and have often forgotten to do things. I've come in for oil changes, oil filter replacements, and to have my alignment checked. The oil change took 3 1/2 hours when I was told 30 minutes, and they didn't swap the tires like I asked. I asked one person if he had performed the work and he said yes, and I looked at the receipt and it wasn't on there. When I asked him again, he said he really wasn't sure. Go to Americas Tire Co, right in the same plaza by Cleveland, they are much more helpful read more

I punctured one the sidewalls on my Golf this last weekend and had it towed to Firestone on Sunday as my spare was not available. They were among only 2 shops nearby that were actually opened on Sunday so I was afraid I wouldn't get much selection or service. I was so wrong and in fact this place was awesome. DJ took great care of me and my car and really made my experience at Firestone a positive one. They couldn't fix my tire so DJ helped me decide on their brand Ultra-High Performance Indy 500 tire that was surprisingly affordable. I even got to watch the 49er game while they worked on my car. I met some really nice folks while there so I highly recommend this place for your tire needs! read more

Never go to this place. Clearly the mechanics do not know what they are doing. Here a caution about the way Management and the absolute terrible service you will receive. I went in on Friday to get 2 new tires put on my car. I got the tires and thought everything was okay. Guess again. I drove from the shop to Rohnert Park and had one of the new tires already flat. I was confused about how that could happen. I got a towing company to come and help me put the spare back on so Saturday I could go in and have them fix the problem. When the tow came he was taking the bolts off to change the tire. He was surprised that he could easily take the bolts off without tools which I know is a huge issue because if the tire would of flew off while I was driving, I could of hurt myself or others on the road. Now today. I was really mad and frustrated that I paid for a service and got not what I wanted. I went in to speak to the Store Manager DJ. He refused to give me a refund for the service because he said it wasn't his team fault for that. I explained that 1. You put equipment on the car that was faulty. But most importantly 2. They put myself and others lives in danger. DJ continued to argue with me stating it's not his fault but I'm sorry it is. He threatened me saying if I wanted a refund, he would have to put all the old stuff back on my car and then he would process a refund. I personally will never go back to another Firestone and especially this one. The store manager is only worried about making money and not training his staff. NEVER GO TO THIS SHOP FOR ANYTHING!!! read more

It is wise to consult Yelp BEFORE going to places...it would have saved me. I'm adding my two stars to the average low for Firestone's Oil Change service. I chose firestone because: 1: The were polite and professional when answering the phone. 2: They were offering a coupon 3: Are within walking distance of other stores of interest for running errands. Why I won't come back: 1) Bad Up-selling: I understand why up-selling happens, but something's not right somewhere behind the desk. This was my conversation: FT&SC: Would you like us to do a full inspection for just $19.99 more? Me: Hmmm. Thanks, but I'll pass. FT&SC: Ok, we'll just do it for free. Free is good...but trying to charge me for what their willing to do for free is bad. 2) "We'll Call you...": First, they asked when I'd like my car back. The Smart A$$ in me thought to say, "next week, I really fancy walking to work." But I simply said, "As soon as it's done." They told me, "Come back in an hour." I thought, "That's fine, I'll [literally] run some errands" and proceeded to have a nice jog. 1 hour later I'm back, my car is ready to go....no call. At least they weren't late...but early with a phone call would have been much better. 3) Left car by sidewalk with doors unlocked: Now, I accept responsibility for the valuables I do and do not keep in my car, but locking the doors would be a nice gesture of care for my belongings...especially with high-traffic bus stop just a few yards down the street. Summary: Shop around, there MUST be a better oil change around...and I'm going to find it in 3-months or 3,000miles, whichever comes first. read more

The only reason I still come here is because of Wes. He's great. Always reliable and consistent. I won't deal with anyone else here because whenever I have, everything in my order is messed up. read more

If you have a coupon, plan on leaving your car all day. Even though i had an appointment, my car sat in the parking lot for 2 hours. They told me when i checked it in, i would hear something in an hour as to what needed to be done. I had to threaten to leave to get them to start working on it. The work was fine and the price was right, but realistic estimates and making appointments mean something would be a positive change. read more

Have to add to the mounting bad reviews. Made an appointment for 11am. Was told it would take 1.5 hours for an oil change and tire rotation. Really? Came back at an hour fifteen to find they hadn't started yet. No excuse for this level of service. Was my first time and will be my last. read more

This place has definately gone down hill. I had a 10am appointment. Appointments are made so you are assured you get in and out in a timely fashion. An hour later, my car is still waiting to be serviced. The excuse I keep getting is that they got slammed this morning. Maybe you shouldn't take walkins before appointments. Or better yet, don't accept appointments since you don't keep them anyways. Total bullshit! Don't get me wrong, the people behind the counter were nice, but, service sucks. I needed to leave out of town early and had to leave alot later than I wanted too. 2 1/2 hrs later, I'm finally getting my car back. Don't know if I'll be coming back since there are other places in the area that give the same service..... maybe even better. read more

I bought a lifetime alignment for my '98 Integra GS-R up in Seattle at another Firestone. I had my car aligned by them in the past and was fine with the level of service. Nothing spectacular, but for $140 a lifetime alignment is a really good deal, especially if you are changing your suspension setup constantly. I moved down recently and am selling my car, so I wanted to get one last alignment done. I had never been to a Firestone in California, so i just picked the one closest to me, which happened to be this location. I scheduled my appointment online for Sunday morning and I was pleasantly surprised that they were open on the weekend. I get there on Sunday and they had my appointment scheduled for Saturday, not sure how that got mixed up, but they were very accommodating since there were no other alignment appointments ahead of me. Since my car has adjustable camber arms and toe links, I asked them if they could please put the car on the alignment rack to see where the settings are currently and then bring me back the results. It took them about 30 minutes to give me those initial numbers, then I talked to Mickey (worked there for 20 years) about how we should adjust my setup. He was very knowledgeable, and once we reached a consensus on the final specs they went to work. The final adjustments took about an hour, and when they were done the final numbers almost perfectly matched my desired settings. Needless to say, I was very pleased with my experience with this Firestone location. The final product and customer service were both excellent. I really appreciated their willingness to work with me on customizing my car's alignment. That being said, I know first hand that chain service centers like Firestone get a horrible reputation and I'm not saying those claims are completely without basis. As I was leaving, I told them that I had read the horrible reviews for their location on Yelp, and they were aware of their existence. They said that the reviews were old, and that other more positive reviews had been deleted. I don't necessarily believe all that, but it was good to know that they were at least aware. So, for everyone reading the bad reviews, before you pass judgment I think it's important to understand the types of customers these businesses attract. I went in as an experience consumer, having lots of hands on experience with cars and suspension setup. I knew exactly what I wanted and did not elect for their $18 vehicle inspection. Someone else, who might be completely unaware of how their car works may fall victim to the snake oil that they usually push. These businesses will not hold your hand like other more grassroots (non corporate) establishment. I would definitely come here again for an alignment. Would I bring my car to be diagnosed, or to have a serious or even minor problem fixed? Never. That's what your local mechanic is for. read more

Came through with flying colors. They really are the best at customer service. They could use a few more technicians to make the wait time less, but if you drop your car and don't wait with it, it's fine. You can be sure they'll do the job right and at a fair price. read more

Firestone Complete Auto Care - Tires Near Me - Santa Rosa, California