Firestone Complete Auto Care

Way over priced - double what it should be in Terre Haute and speed isn't always safe. I wish my…read moreson would have just waited and AI would have gotten my car into Don's service center.

I arrived at the Take 5 store on Lafayette Ave. in Terre Haute, IN at 6:55AM on Monday, 8/14/23…read more There were no lights on in the store, so I assumed no employees were on site yet. At 7:06AM, the employee arrived, opened the store and directed me inside at 7:12AM. My oil change was completed, and I pulled out at 7:29AM. The oil change went fine, with the exception of 2 issues- one minor and one a little more serious. Minor issue (or more accurately, a minor inconvenience): the last 2 times I was at Take 5 (7/6/23), the technicians told me that they were going to enter my veteran status in the computer, so the discount would automatically apply. This didn't happen so today's technician required me to present my retired military ID card in order to receive the discount. Again, not a big deal and I don't feel entitled but any available discount on a $100 oil change for a 2019 Toyota Camry is pretty important. 2nd issue: when the technician completed my oil change (full disclosure: I didn't realize this until I had already left the shop), prior to leaving the shop, he didn't have me start my car so he could check for leaks. Not the world's biggest problem because I checked for leaks myself, but there are likely customers who are either physically unable to confirm no leaks or who don't know how to. Typically, I get great service at Take 5 and I will continue to go there because of (1) the normally great customer service, and (2) the close proximity to my residence. I am a District Manager in the food service industry, so I fully understand the current staffing challenges that many businesses face. Having worked in a quick lube store in my previous life, I understand how tough it can be for 1 employee to run the store. The technician (Dquon) wasn't wearing a uniform shirt, so I had to get his name from the receipt. He was efficient but clearly was suffering from the "Monday morning blues". As a senior manager, I have spent a lot of time helping my junior managers and associates do their jobs when staffing was an issue. I don't know if Dquon is the store manager and if not, it probably would have been a good idea for the manager to be on-site to ensure the store opened on time and that customer service expectations are met. I will continue to be a loyal Take 5 customer.

Grease Monkey

3.6

(15 reviews)

Had problem in the past never addressed however to be fair gave them another chance and service,…read moreprice and quality was great. Thank you.

I use grease monkey frequently. They are always super friendly and always call before doing…read moreanything extra. I've been going to them for the past 5 years and they've always done a good job

Don's Service Center

Once again Don's came through for us in a big way!!!! They kept us informed every step of the way…read moreand I love the way they handled the service that we requested. Even letting us add the expense of another company to their bill and letting us pay all on one bill:) We will definitely be using this company if we need to again:)

Great service me out with getting my car up and moving again. It was just a dead battery and they…read moreoffer me a free jump.

Station Break 10 Min Oil Lube Filter

3.7

(9 reviews)

Best place in town to get an oil change. Under $40 and literally so fast-- 10 min! They also vacuum…read morethe floor. Friendly service and good people

I've used this oil change business for 10 years. I went last week and NO ONE at the business wore a…read moremask. They were all over my car WITHOUT a mask. I will NEVER use this business again.

Adams Garage

3.8

Trevor was super accommodating and very pleasant to deal with. Had to get my brakes done before…read moreheading out of town, they had me in and out and the cost of repair was very reasonable. Definitely would recommend Adam's Garage.

Adams Garage is a scam. When I took my 4Runner in after it wouldn't start, I signaled to them that…read morethe problem is likely the battery, the alternator, or both, as this is what AAA had said when they towed it. Well, they only replaced the battery, and the car died an hour after pick-up. Turns out, it needed a new alternator, despite my confirming prior to pick-up that it didn't. Instead, I was told that the old one passed their tests and that it was ready to be taken back early. I can already hear the reply to this review saying, "we said it needed more tests before you take it." This is a flat-out lie. I was told it needed new rear brakes, not more alternator tests. I'm not even going to get started on the fact that they replaced the wrong brakes and still charged us for it. Overall, service is very overpriced and very dishonest.

Take 5 Oil Change

3.1

(14 reviews)

I came in there, told them I needed a oil flush. They did not offer that service, they said I…read morewould be fine with only an oil change. All this on camera. My car threw 2 rods because of they're bad service. The district manager looked at my car that was parked at my mom's house while I was at work. He disrespected her, lied to her, then called me very unfriendly and lied. My mom is in her 60s. He did not have the balls to talk to me in person. Do not give this company your business. He even told me there were problems in terre haute, IN locations. Not even the respect to make things right.

Very poor service. Informed me they did things that were not done. I do not recommend this business.read more

Belle Tire

2.6

(26 reviews)

I have come to this location for tire service twice now and both times got excellent, professional…read moreservice. I was recommended by a friend who has had good experiences with Belle Tire as well. The second time i believe there was some type of miscommunication (minor, and my husband was handling this part so I am not able to state 100% what exactly happened) which the company handled very well and resolved it. Hence why I still give them a 5 star review, because not only is it important to deliver a good product and service but its also important to see how things get handled when hiccups occur. Appreciate the professionalism and expertise these guys offer.

Walked in to this store Monday June 29 to get a quote on 4 tires. There was an employee at each…read morecounter (only one seemed to be helping a customer). I was second in line to be helped. We both stood there for an unreasonable amount of time before I got fed up and left. I've heard similar stories from others which added to my quick exit. I just thought you may want to be made aware of the lack of customer service at this location. It's cost you my business and likely others.

Walmart Auto Care Centers

This Walmart Auto Center in Terre Haute saved my day…read more After changing my tires at a Walmart near St Louis (not this one, a different one in Missouri), I noticed that my tire light came on. I drove back to that Walmart, and they checked the tire. It was a few pounds low, and they added air. I asked them if they could figure out why a brand new tire was leaking air. They told me that it wasn't a big deal, and that it was only a few pounds. I told them, that I was driving 800 miles and could not afford a mistake, could they please check it? They told me that if I had another problem, to stop at any Walmart in the country. Well, a couple of hours down the road, and the light came on again. I continued driving, but could feel the car pulling left. I was also pulling a motorcycle trailer. The closest Walmart on my route, was the Terre Haute location. I got there less than an hour before closing. They were very busy. I explained the situation. They lent me a floor jack, so I could unhook my trailer and drive up the car to the doors. They put me in line, and within a short while, checked my tires. It turns out, that the other store had not properly installed my valve stem! The Terre Haute store checked out my tires, and quickly got me back on the road. They went over and above by helping me align the trailer ball, and hook the trailer back up to my car. Excellent job. This is the place you should go for tires, oil, and batteries. Thanks Guys!

Wow, I am impressed! First of all the customer service was excellent. James helped me the day…read morebefore I had tires put on and the day of. He was happy, caring, and offered great customer service all the way around. They should give him a raise because he was the face of the service center and is excellent at his job. He took time to explain about the difference in tires and educate me on what I needed to know. The technician that worked on my car was equally as nice, though I don't know his name. Looks like they have my business from now on. Well done!

Switzer Auto Repair

4.4

(7 reviews)

Switzer was recommended to me as my car needed more help than they could give me. I told them…read morewhat the other shop had said. The mechanic that took me home did not listen to anything i said. I have a sensor problem with my brakes. He proceeded to tell me that it was my transmission. I don't know how he thinks that's going to work. I told him that the thumping happens between 30-40mph. He took the car on I-70. He said nothing is wrong with my car. The TPMS light was on so he reset that. Next day it was back on. He said if he didn't see it he couldn't fix it. I don't want to blame the whole shop but I lost all faith in them.

This place has reasonable prices and quality service. The most notable thing I can say is the…read morepeople here are honest and genuinely want to help. I feel really safe taking my car to such a trustworthy place.

Don's Service Center

Once again Don's came through for us in a big way!!!! They kept us informed every step of the way…read moreand I love the way they handled the service that we requested. Even letting us add the expense of another company to their bill and letting us pay all on one bill:) We will definitely be using this company if we need to again:)

Great service me out with getting my car up and moving again. It was just a dead battery and they…read moreoffer me a free jump.

Adams Garage

3.8

Trevor was super accommodating and very pleasant to deal with. Had to get my brakes done before…read moreheading out of town, they had me in and out and the cost of repair was very reasonable. Definitely would recommend Adam's Garage.

Adams Garage is a scam. When I took my 4Runner in after it wouldn't start, I signaled to them that…read morethe problem is likely the battery, the alternator, or both, as this is what AAA had said when they towed it. Well, they only replaced the battery, and the car died an hour after pick-up. Turns out, it needed a new alternator, despite my confirming prior to pick-up that it didn't. Instead, I was told that the old one passed their tests and that it was ready to be taken back early. I can already hear the reply to this review saying, "we said it needed more tests before you take it." This is a flat-out lie. I was told it needed new rear brakes, not more alternator tests. I'm not even going to get started on the fact that they replaced the wrong brakes and still charged us for it. Overall, service is very overpriced and very dishonest.

Walmart Auto Care Centers

This Walmart Auto Center in Terre Haute saved my day…read more After changing my tires at a Walmart near St Louis (not this one, a different one in Missouri), I noticed that my tire light came on. I drove back to that Walmart, and they checked the tire. It was a few pounds low, and they added air. I asked them if they could figure out why a brand new tire was leaking air. They told me that it wasn't a big deal, and that it was only a few pounds. I told them, that I was driving 800 miles and could not afford a mistake, could they please check it? They told me that if I had another problem, to stop at any Walmart in the country. Well, a couple of hours down the road, and the light came on again. I continued driving, but could feel the car pulling left. I was also pulling a motorcycle trailer. The closest Walmart on my route, was the Terre Haute location. I got there less than an hour before closing. They were very busy. I explained the situation. They lent me a floor jack, so I could unhook my trailer and drive up the car to the doors. They put me in line, and within a short while, checked my tires. It turns out, that the other store had not properly installed my valve stem! The Terre Haute store checked out my tires, and quickly got me back on the road. They went over and above by helping me align the trailer ball, and hook the trailer back up to my car. Excellent job. This is the place you should go for tires, oil, and batteries. Thanks Guys!

Wow, I am impressed! First of all the customer service was excellent. James helped me the day…read morebefore I had tires put on and the day of. He was happy, caring, and offered great customer service all the way around. They should give him a raise because he was the face of the service center and is excellent at his job. He took time to explain about the difference in tires and educate me on what I needed to know. The technician that worked on my car was equally as nice, though I don't know his name. Looks like they have my business from now on. Well done!

Garvin & Lidster Auto Service

4.3

(4 reviews)

Great communication including photos on work to be done and cost. Work done timely and according to…read moreestimate. Got me in quickly with no appointment on a second visit for an AC charge (found the leak too). Definitely recommend

Let me preface this review with the fact that I might be out of touch on what it costs nowadays to…read morehave a car repaired. I live nearby and have been going to them for about 20yrs. I know they changed owners a while back, sadly. A few days ago I had a bad noise coming from the front of my car, serpentine belt related. One of the idler pulleys came off while driving there. I left it for an estimate. Well, I get a call the next day and they quote me 2 prices. With bad pulleys and belt - $527 With tensioner, all pulleys, and belt $1,157. I was gobsmacked. Im on social security so i told them no and picked up after paying the diagnostic fee. I have always worked on my own cars until i turned 69,, lol. Decided to do it myself. Gates Serpentine Kit $325. Turns out it is an easy job on my Infiniti G37X. Less than an hour start to finisn. I know garages charge more on parts but even if kit was $600 that would be $550 for labor. Like i say i know everything is more expensive. Seems like they want timing belt replacement prices for a serpentine belt. I need recommendations for a new shop.

Wilguess Service Center