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    Firestone Complete Auto Care

    2.4 (85 reviews)
    Open 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    34 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto regulator replacement

    Auto switch replacement

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Windshield wiper replacement

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    Luis - NO gloves, NO mask, NO steering wheel cover.
    N S.

    ***COVID SAFTEY WARNING*** I had tires installed at Firestone location #007110 in Watsonville. 30 minutes after giving the counter my keys, I watched as technician "Luis" drove my car into the service bay with NO mask, NO gloves, NO steering wheel cover. Simply he was taking NO precautions against the COVID virus. I was so shocked that I assumed I was mistaken so I watched when he finished and drove it again - absolutely NO precautions. I took a photo to document it and went inside to pay my bill and share my experience. I asked the store manager "Juan" to bring Luis in to the lobby where I showed both of them the photo. Luis' response was "I'm not going to argue the point with you I was just trying to get you out of here quickly so I'm sorry and whatever." and he walked away. Manager Juan's then directed another employee to "go wipe down his car". The other technicians on site were mostly wearing masks and gloves and most of the cars seemed to have steering wheel covers so I don't think this is an issue with Firestone - most of the crew "gets it" but the Manager did not seem to sany anything when he was working in the service area around Luis with no precautions so it seems to me this is an issue with 1 very lazy technician who doesn't care about others and maybe a manager who doesn't have the necessary skills. Would I go back to Firestone? YES - but I'll drive to Santa Cruz where my prior experiences have been very good. If I have to go back to this store, and I see Luis works there - I'm leaving.

    Made an appointment. Was rescheduled without being contacted

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    12 years ago

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    11 years ago

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    Bridgestone S.

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    11 years ago

    I pulled in for wiper blades, and was in and out in just minutes. I am very pleased with their service!

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    Bridgestone S.

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    15 years ago

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    Page 3 of 3

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    Review Highlights - Firestone Complete Auto Care

    Belen and Juan offer superior loyalty and service to customers, even when they're pigheaded like me.

    Mentioned in 5 reviews

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    Calderon's Tires and Wheels

    Calderon's Tires and Wheels

    4.3
    (95 reviews)

    Calderon's is always there for us and our tire needs. They are always reasonably priced, efficient,…read moreand really nice folks. Today's experience made me remember why I love them so much... ..I've been going there for years, but tried going to Firestone today instead because they had a great deal on tires and I've been on the broke side - in a nutshell, Firestone let me down and wasted an hour and a half of my time. The guy at Firestone recommended Calderon's (lol), and I knew I should've gone there in the first place! I called Calderon's crying today after that fiasco, and they were extremely kind and patient while I literally sobbed on the phone about my bad experience and dire tire needs. They didn't have my tires last minute (I called them 30 minutes before closing so I get that), but they ordered them special so I could get reasonably priced tires by tomorrow. I'm extremely grateful and will not stray again! Highly recommend!

    Owner is a jerk. Been going there for years. Always dealt with Justin. Very professional and…read morecompetitive prices. Went in to get tires rotated that I purchased from them. $25. Owner rude and acted like I was ruining his day. On the was home, steering wheel started shaking. When I returned, owner said "Well yeah, you need your tires balanced." REALLY?? When I asked why it wasn't done during rotation, he said "You didn't ask for that." $100 for balancing. Vehicle was fine before. This place has gone downhill. STAY AWAY

    Firestone Complete Auto Care - tires - Updated June 2026

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