Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

The Airbnb property on the North shore was not properly shown in its pictures. The stairs are…read moredangerous and the bathroom is on the first floor. The only way to access the bathroom is by the stairs and those are a bit scary at night. The AC was off and the unit was hot. It took a while for it to cool down. There is no balcony, so the unit felt very confining. Please do a better job at the description of this unit as we felt deceived. I won't stay here again. I give this two stars just for the location. We ended up leaving mid stay on day 2 to a better place that was clean and well managed. We lost $1500 from this stay and we won't be reimbursed for any of this. This is how they hook you into the so-called contract.

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

I never considered the possibility of owning a home, but both Joe & Rolando went at my pace &…read morecalmed down all my worries. Their professionalism is unmatched, especially with their care for details. I could rely on them on consistent communication, and support through any confusion I may have. To anyone who has doubts, just knOw that you'll never feel alone in this process with these two dynamic duos.

Had a great upfront experience and conversation with Gill Mara about a few of the rental property…read morelistings posted by RedFin. Overall he was courteous and incredibly responsive via email and online inquiry. A few of the rental properties weren't available for immediate showing, which I understand, but Gill did a great job at scheduling me for the earliest dates and times. Unfortunately, things quickly turned when Gill began asking for a (maybe refundable) deposit prior to the official showing date. A rather large deposit amount may I add. I just didn't like feeling pressured into putting money into a rental property that I hadn't seen or experienced yet. Ended up withdrawing my interest due to the pressure.

Ms. Veronica Munez is the best real estate agent of my experience in 5 different home buying and…read moreselling experiences! Unlike another real estate agents, she is the most professional, honest, trustworthy, patient and sincere person that I ever met. Although she must deal with many clients, she makes you feel that you are the most important person, listening to my preferences, and gave me many great guidance, lead me to successful purchase of beautiful property and selling for more than what I was expected even with high interest and major HOA special assessment! She really knows how to deal with other parties, even when I was undecisive and became weak minded, she always gave me the perfect solutions and guidance, and she was right every time! Redfin has the best organized system for signing documents, Q&A, schedule and process of the timeline, coordination with other agent and title company etc. This time Ms. Pooja Luitel did the great job informing me all these via email, made whole process so much clearer and easier!

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

Ms. Shiho Wang is a great asset for Locations LLC, I feel so fortunate to have Shiho as my realtor…read more Shiho provided excellent service from the first contact and continues to provide help when I need anything. Shiho truly goes above and beyond, she is knowledgeable, always quick to respond, is proactive, kind, helpful and personable. Shiho Wang gets the job done with skilled efficiency. I am very happy having received Top Notch service from Realtor Shiho Wang with Locations LLC and I will be recommending her to friends and family.

Working with Jason Anthenien was hands-down one of the best decisions we made in our home-buying…read morejourney. From day one, Jason showed up--fully present, responsive, and ready to help however he could. He truly listened to our vision for what we wanted in a home and never made us feel like we were just another client on his list. Jason always picked up the phone, no matter the time, and worked around our schedule with complete flexibility. He doesn't just do the basics--he goes above and beyond to make sure every detail is covered. Whether it was lining up contractors, coordinating inspections, or connecting us with trusted local experts, Jason leveraged his deep network across the island to support us every step of the way. If you're looking for a real estate agent who's dependable, hard-working, and deeply committed to your success, Jason is it. He's the kind of agent who treats your home search like it's his own--and in today's market, that's rare.

Amazing staff, and beautiful location. We truly feel fortunate to enjoy this daily…read more The concierge makes a world of difference and you always find yourself in a resort like atmosphere. I don't regret the purchase of my condo, and only wish I had gone for a 3 bedroom

I need to highlight the concierge or receptionist or whatever they call this front desk is,…read moreespecially the guy named Darul (yeah, that's what it's written on his name tag) arrogant and not friendly to guests who visit their friends/families there. Never heard say "hi" or smile, always acts busy looking at the computer monitor. The management needs to re train him to learn how to behave when he works in the hospitality sector

Russ Trinidad is excellent, trustworthy, dependable, and honest. He is the perfect type of real…read moreestate professional you want handling one of the most important and expensive decisions in your life -- where you will live. I am very picky with my housing needs, as a military officer experienced with multiple moves, homes owned, and homes rented (as renter and landlord). Last summer when I had to sell my Waikele house that I rented out for over 20 years, I chose Russ to represent me, instead of the outstanding real estate company that managed this rental house (this company represented me when I initially purchased this house over 20 years ago). I needed an extra special real estate professional, as I was expecting a difficult sale in late 2022. The tenant unexpectedly passed away, the Hawaii housing market crashed, mortgage rates hit historic highs, and the house was in need of major renovations. After interviewing several highly recommended real estate professionals, including those that UpNest arranged for me, I discovered Russ. It was only after extensive interviews that I discovered what a hidden gem Russ was. The low number of customer reviews on the various real estate websites do not do Russ justice. The result? As I live on the mainland and had not returned to Hawaii for 15 years, I had to rely on Russ to handle 100% of my house renovation and house sale in Hawaii. Russ handled $100K of upgrades to the entire house -- from new roof to new everything inside. He even offered his own personal muscle power to deal with an unexpected plumbing issue that was easy enough for him to handle, instead of paying the contractors additional money to modify the work order that I already paid for. Despite the challenging market, Russ successfully sold the house shortly after opening for almost 7 figures -- much more than I expected. Critical to the sale was all of the sales strategy development, planning, and execution needed to achieve a sales win in a challenging real estate market. Though I am extremely picky, Russ continually earned my trust with his constant updates, immediate solutions to arising issues, and sound judgment, that I deferred most of the decisions to Russ the deeper we got into the renovations. I would have posted this much much sooner after the sale, if it had not been for other personal issues I had to deal with first. Hopefully this depth of this review can get across what an incredible real estate professional that Russ is. And what a good man he is -- somebody that I would absolutely vouch for and recommend to friends and family to handle your real estate needs.

I rented a apartment/condo through Russ T. at Pacific Realty Ventures and have nothing but…read morepositives to say. From day 1, I knew that I was in good hands and Russ always made me feel comfortable throughout the rental process. Like another reviewer said, you can tell he is a family man and genuinely cares for his clients. I would recommend PRV to anyone looking for Real estate services in Hawaii, and would be happy to be a repeat customer.

Working with Daniel and Cari Anne was an excellent experience. I was referred to them from one of…read moremy realtor friends who doesn't operate on Oahu, which was a shame in one sense because I love working with my friend, but I gained a team with these two and Taniguchi & Associates that was more than exemplary.  The wife and I toured a bunch of places the day we spent on island with Daniel and Cari Anne, they set up our showings in an order that made sense to flow with our schedules and traffic and while we did put bids on some of the places we saw in-person, ultimately, we ended up buying a unit that they did a video tour with us while we were back home in Kona. We were 100% confident after having seen places in-person with them that they knew exactly what we were looking for and when the perfect place went up for sale, I didn't feel the need to grab a flight as it would only delay the process. Also, while some realtors prefer if you use "their lender" Daniel never even brought this up as I've been using the same guy for over a decade and even he mentioned that Daniel was super easy to work with, very responsive and would love to do business with him in the future, which mirrors my experience. Daniel also has solid relationships with other realtors on island, but when it came to negotiating (the initial offer, the counter, the post inspection, everything), he was a true professional and did not let any personal friendships interfere with getting us some big wins, this guy knows what he is doing. No doubt, when the time comes, I know who I am going with, Daniel, Cari Anne, Taniguchi & Associates.

We needed to sell a very attractive and updated condo in Waikiki. After interviewing several realty…read morecompanies we chose Erik Taniguchi of Keller Williams. He was very easy to work with, respected our opinions, and understood the current market exceptionally well. And the company had good access to the higher end Japanese buyers market. Erik's staff worked with us to stage the unit very well and used an exceptional photographer. The listing looked great. We sold the unit within a week for full price. Erik resolved the various negotiation issues completely in our favor and closed the sale quickly with a full cash offer. We were completely satisfied with everyone in his office. We highly recommend Erik Taniguchi and his staff.

Time and time again, Associa Hawaii never disappoints in being a mismanaged company. I agree with…read morethe Yelp reviews. Since we moved to Honolulu, when I call about issues, I rarely get a call back. I have to keep on calling until I get an answer. When I do get someone, that person sounds lost. Getting customer service is like pulling teeth. Why hire someone for "Customer Service Supervisor" when that person does not know how to handle customer service at all? When I contact the office, I usually get an attitude (it sounds more like a reprimand) about getting the annual coupons. The positive point lies in their responding to emails. Albeit the staff responds slowly. However, within the past year, Associa started to hire some people who did care enough to respond quicker. I give that person a star. But other than that...

II have never experienced such rude and unprofessional service from a company. When I called the…read morefront desk to ask where I could submit a formal complaint, the receptionist told me she needed the property address and the name of the person the complaint was regarding. I provided the information, and she gave me the name of someone who had already been copied on previous emails but had never responded. I then asked who I could contact above that person. The receptionist told me there was no one above her. I replied that this could not be the case, as she is clearly not the president of the company and must report to someone. At that point, the receptionist told me, "I am not here to listen to your grievances." When I attempted to clarify that I simply needed the name of the appropriate person to contact, she interrupted me, said she had another call to answer, and placed me on hold. I told her that I was not trying to share my grievance with her--I only needed the correct name. She then hung up on me. When I called back and waited on hold again, she answered. I asked for her name, and she responded only with, "How may I direct your call?" When I repeated my request for her name, she hung up on me a second time. I find it unbelievable that a company of this size provides such poor customer service and continues to operate this way. Homeowners pay substantial management fees and should not be treated with this level of disrespect.

Most patient and down to earth small realty firm with great connections from local investors to…read moremulti-million dollar foundations that exceeded expectations. Found serious investment buyers and tenant from the pocket listings of my family member's properties.

Contacted Eric to manage a rental unit in a duplex. He was very efficient in finding reliable and…read moreresponsible renters. Also a huge help in taking care of the renters, being the "middle man" when issues would arise with plumbing, electrical, washer/dryer, etc. Reliable communication from Eric, getting us the rental documents and tax forms completed on time and sorted. Made the process at the end of the year go so much more smoothly. I'd also like to add, we never had extended periods of time without a renter. All the hassle of showing the unit and meeting all these people is tiring and extremely time consuming. As the "landlord" we really never noticed when one renter left and another entered. Eric made the transition so easy and fluid. Wish we had found Eric's help years earlier! Couldn't have asked for a better Property Manager