We just recently moved out of a property we were renting from them about a week ago. We only moved…read morebecause we were looking for a bigger place. We were hoping Royalty Realty had something available for what we were looking for (sadly they didn't at the time) since we've had the best experience over the past 4 years with them. Our amazing property manager Michelle Lum made living in one of their units such a joy. Any little issue that came up she was right there and always so helpful every step of the way. We appreciate everything they've done for us, especially her, and making our living experience so comfortable. We will definitely always check back in with Michelle for our future property needs. Thank you for the last 4 amazing years. Aloha!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

Days later after your online inquiries, calls, emails and no response. Odd to say the least.read more

Update even though it took you almost 4 years to see what what other say about your business…read more 1, which is I used the cleaning company, that you required us to have done before leaving the unit. So please again, let me know how it fell upon us, and why you deemed it professional to speak to people in such a manner. 2. I don't care who yelled at you, the company, neighbor, who ever, you should not be working in an industry in which deals with people, if you can't find a healthy means to contact those about any issues after getting yelled at by someone, who wasn't even us which treated you with respect. Please stop working in a career that deals with other people.

My Sister and I had been looking for an Apt rental for weeks then we had 3 all with Ujimori!! I…read morewas impressed with their administrative prowess at it related to immediate texts and email responses and updates! We toured all three and one suited us the best but unfortunately we had to cancel due to the location having difficult access issues. They were very gracious and I really appreciated Donna and especially Aileen for their professionalism and represented this firm very well. I will be passing along their names to anyone who needs Realty help! Thanks so much, ladies!

Earlier this year I contacted this company regarding an issue with one of their properties in Hilo…read more Within a week of my letter I was called by a very professional individual in their office . I was assured that my issue would be addressed. Within 2 weeks of my complaint the issue was completely resolved. Their response time and the response itself was outstanding. Thank you

If you're reading this, I strongly encourage you to reach out to Joe and his team. Like someone…read moreelse wrote in their review: "Their professionalism is unmatched, especially their care for details." I couldn't agree more. I worked with another real estate agent before Joe and the difference was night and day. Not only did I need to sell my Hawaii property long distance, the market at the time was challenging and the apartment building was scheduled for repiping. But Joe and his team came through every step of the way. From the beginning, they provided a clear break down of costs vs. expected actual net profit and offered various options for marketing packages. Finally, when my unit sold, they provided weekly updates of the current timeline till closing. If you're still reading this, just take one meeting with Joe and you'll know.

Just closed the sale of my condo in Honolulu yesterday--exactly one month after I first reached out…read moreto Joe and his team about listing it. Amazingly smooth process from start to finish. While I was away from the island, Joe stayed on top of everything--from listing and maintenance to inspections and final closing. I truly appreciate his hard work, responsiveness, and dedication throughout the entire process. Thank you Joe, for making the sale so seamless!

We worked specifically with Cora at Coldwell Banker, and the experience was excellent from start to…read morefinish. With over 20 years in real estate, she brings a level of market knowledge and confidence that immediately puts you at ease. She understands pricing strategy, negotiations, and timing, and she approaches everything with a clear focus on what makes the most sense for her clients. What stood out most was how proactive and detail-oriented she is. She communicates clearly, responds quickly, and stays ahead of potential issues before they become problems. You truly feel like she's looking out for your best interests every step of the way. If you're considering Coldwell Banker, I highly recommend asking for Cora specifically.

Russ and Jennifer have made our house hunting seamless. My husband and I had a wishlist of things…read morewe wanted in our forever home along with of course our budget. They listened not only to our likes but our dislikes, asked us engaging questions that made us really think about seeing ourselves in a home. Any realtor can show you homes to purchase but the difference that Russ and Jennifer offer is their compassion and dedication to making sure the house they find for your family is where you can truly feel at "home". Whenever we asked to see a home they were quick to schedule an appointment instead of waiting for an open house. Russ and Jennifer were also so quick to respond to our questions and inquiries whether it was through text or email. They helped us stage and then sell our townhouse literally after one open house, so jumping into house hunting came much quicker than we anticipated. Im a true believer of everything happens for a reason, our paths have crossed with the Hardy's and I know the journey has just begun. We have not only found great realtors but lifelong friends.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

We contracted One Team to manage our property in Makaha earlier this year. The service they provide…read moreis excellent, and the cost is well worth it to us. One Team has helped us through a very challenging spalling project at our property in Makaha. Liz is an exceptional communicator and ensures that everything between the construction team, our tenants, and us owners, go smoothly. She is sharp and efficient and excellent to work with, as is Darren the Owner. We highly recommend these folks!

Justin really helped us through our first home buying. After the COVID, the process is much more…read morefaster and easier that we don't have to go office, Most of the things can be done by phones with text and electric DocuSign and videos and everything. It really save a lot of times and I loved it. There's even mobile notary services which has everything in a jeep, so cool!!! the market was sky Rick high and morgage rate was going up and we don't know what to do and how to do, But Justin and Shannon and all his team were so nice and friendly, answer all the questions and cheer us up. Taparra family is in a real estate business long time, they have knowledge and how to drill. We got a great rate and got a first house we put an offer. Justin works to night to weekend and everytime! We are really appreciate that They lead us strongly and nicely whole this process.

I am a tenant for one of their units and I do not feel like I am being taken care of at all. My AC…read morehas been out for 3 weeks so due to the summer heat it averages 82-87 degrees in my apartment. They are not going out of their way to fix it. They hired a service tech to come out, he determined the problem, and now won't answer any phone calls 2 weeks later. Not sure why it takes this long to get something fixed or why they can't find someone else to fix it. Getting very fed up.

My husband and I have been with KFG Properties for years. Melga, (the boss) is a very kind and…read moresweet lady. She was always there to help us out if we had any issues or concerns. This is a very nice family run business. We're no longer with KFG, but we will really miss Melga and the gang. We wish them happiness and success in the years ahead. Much Mahalo, The Weavers

We didn't have a problem with the actual company we had a problem with bey! Shes just so rude and…read moreso inconsiderate and really used the fact she had a lot of power over us as a young couple. She was telling us one thing and telling the landlord another thing. We put in a complaint to the company and bey emailed me back. I don't want to hear from bey I want to hear from who's running this that they got my complain they understand our frustration with her and that they were going to do something about it. I'm reading other reviews and there's a couple on bey alone.. so that should tell you that this company doesn't care how their employees are making a bad name for them.