We just closed on a home and had excellent customer service and communication from Kathy and the…read morerest of the team. I felt that they were truly looking out for me as a buyer; Kathy even spent extra time figuring out a discrepancy in the closing cost figures. Like another reviewer said, I can't believe anyone would have anything negative to say.

I'm astonished that anyone would have anything negative about this company. As a home owner and…read moreinvestor who has bought property and refinanced numerous times over the years, Placer Title Company has been the BEST experience yet. My last experience was with a loan agent that was a nightmare and I ended up changing loan agents but Placer was with me through it all and diminished the stress of the loan process with professionalism, efficiency, communication to all parties in a "seamless transaction from start to finish" as someone else said. My refinance had a subordination loan and I got helpful details that helped the process my loan agent did not provide. I got title company quotes from multiple companies. Placer actually came in the cheapest and recommended from the Nextdoor App otherwise I wouldn't have known they existed. Other companies checked were American Title, 1st American Title, Fidelity Title and Chicago Title. Placer Title Company stayed true to their estimated quote as well. Some other title companies may be good too but I felt heard and cared for in what ended up being a grueling process of numerous months of a loan agent dropping the ball. I got pro-active support and would HIGHLY RECOMMEND Stacy Fowler and her team at Placer Title Company in Walnut Creek, CA. Years of experience really shows along with great personal style, professionalism, efficiency and pro-active communication.

Made the entire process worse. Did not look into liens, past due bills, had wrong names on title…read moreand documents. I almost lost several thousand dollars as a result. A lien on the house was actually paid for by the seller and First Am was showing me I had to pay it... Still dealing a year later with issues that should have been dealt with by them. e.g. past due garbage bills which I could have easily checked myself with a phone call, but expected them to do it. If you wind up with this company, I advise to look into EVERYTHING yourself. Essentially, all this company does is type your address in the computer and print out whatever comes up. They do not do anymore than that, outside of screwing up documents.

Absolute mess of a company. Got nothing but the run around for weeks. The left hand doesn't know…read morewhat the right hand is doing. Avoid.

As a homebuyer, working with Alice was a great experience. She was friendly, professional, and made…read morethe escrow process feel easy and straightforward. Everything was handled smoothly, which made the entire transaction far less stressful than I thought it would have been. Thank you Alice!

Alice and Amanda are my go to title team! I have worked with them on many transactions and I never…read morehave to worry about anything being missed. The best!

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

I've been with Stone Creek for years and have have many policies through them, including home,…read moreauto, umbrella and business. They used to be great and quickly responded to all my emails. But lately customer service is horrible. Sure, they respond quickly when you say you want to open a new policy for something. But have a question? Need other assistance? Just crickets. I think they had major turnover since the height of the pandemic and nobody seems to be local anymore. When I do talk with anyone, it's always a different person from out of state. Worse of all, when I sold a rental property and requested to cancel the policy, they cancelled the WRONG policy and I went almost 6 months with my home not being insured! I didn't realize it until much later of course because every single time I asked them to confirm my policies, they never responded. It's time to find a new broker. So sad because they used to be fantastic.

Andrea is the best. She is very helpful and accommodating. She makes you feel that you are…read moreimportant. Excellent customer service, never in a rush, she takes the time in explaining everything. She will answer all your questions.

Not all real estate agents are created equal--and Mariama is truly the best of the best. My partner…read moreand I have worked with many agents over the years and have experienced the full spectrum: the good, the bad, and the downright frustrating. Before our most recent search, I felt disheartened--not just because of the challenging housing market, but because previous agents had been dismissive, condescending, or simply too busy to offer real support. Mariama was the complete opposite. From our first conversation, she took the time to really understand our needs, our budget, our preferences, and the neighborhoods we were considering. We never felt rushed. She made us feel seen, heard, and genuinely cared for. She was honest and transparent about what to expect, and she showed incredible patience when we hit moments of uncertainty. It also makes perfect sense that she surrounds herself with high-caliber vendors--inspectors, lenders, and escrow professionals--who reflect her same level of professionalism and care. Together, they made the process of buying a home feel almost easy. Angela, a member of Mariama's team and a skilled agent in her own right, was also incredibly helpful throughout our search. She accompanied us on showings, offered thoughtful insight, and contributed meaningfully at every step. Mariama went above and beyond, and I cannot recommend her highly enough.

There is a reason why Mariama has a perfect five rating. She really does excel at what she does…read more It's Hubbers' first run at selling property. It's been a long minute since I've done it so it wasn't easy explaining the whole process to him. I figure we should get a professional and go from there. He took the lead on the whole process. He wanted someone who's from the general area because it just means whoever it is is familiar with the area. He found Mariama on Yelp. When we met her, it reminded him that they've crossed paths before: back when he was looking to buy. (He might have looked at a property she was showcasing.) Way to break the ice, eh? She was incredibly easy to work with. I felt comfortable with her off the bat. She understood we were sorta in a unique situation of not being physically anywhere near the property when it goes on the market. No problemo! She took care of everything. There was very minimal work we had to do on our end. We had an issue with HOA which she handled like a champ. The communication was open. Signing paperwork was easy. She was always available and quick to respond when we had questions or concerns. The entire process was incredibly effortless. It literally took a little over a couple weeks from beginning to end. We closed way earlier than we anticipated. It was so fast, we didn't even feel any type of "wait." So, yeah. We know EXACTLY why she has a perfect rating. We can confidently say we have first hand experience of that. And what a perfect experience it is! Thank you, Mariama (and your crew!) for making this process so easy for us! If at anytime we need your services again (or hear from anyone needing recommendations) you can certainly count on us!

This review is long overdue. Roped me into an adjustable at 6% for first year bumping up to 7%…read moreafter that on a 30 year loan. I was told that interest rates historically had been low. That they would come back down into the 5% range and I would be able to refinance and that this would all save me money. It cost me thousands of extra dollars because if I had secured a 30 year 6.25% I would've been fine. I subsequently did refinance and that cost me thousands of dollars. So overall this loan that was supposed to save me a couple thousand dollars cost me probably upwards of $9000-$12,000. Buyer beware.

--She told us upfront we could get approved for a home loan with a 500 credit score. That was the…read moreonly reason we moved forward with her. But after she ran a hard credit pull--which negatively impacted our score--we got no follow-up, no real plan, and no communication. We waited 13 days, only to be told she was "waiting on information" that she never asked for. I had to chase her down myself. And when we finally spoke, she sent us a generic 620 credit plan that we never discussed. That wasn't our goal, and it wasn't the agreement. To make it worse, there was no acknowledgment or apology for the lack of follow-through. So here it is, for her: "I'm sorry we wasted time, lost points on our credit, and got strung along for nearly two weeks without real answers." Don't be fooled by upfront promises. If you're serious about buying a home, find someone who's honest, consistent, and actually follows through.

Karen is incredibly knowledgeable, super responsive, really a sharp and nice person. We had a true…read moreemergency - lost a job and insurance and then I learned I needed a big operation in a few weeks. The only insurance option we had initially was poor, and very expensive. We saw reviews for Karen on NextDoor and gave her a call - GREAT decision. By the time we met with her, we had another ins option to consider and she explained details of Covered Calif that we were just too stressed to figure out. Although super busy, she gave us loads of info, helped us choose - though she got essentially nothing for her time. It has been the most insanely stressful week, but we're much more confident in our decision than we would have been without Karen's counsel. We will for sure be working with her on other life changes and retirement/estate planning. Highly recommended.