As the saying goes, "You get what you pay for."…read more Aileen has been my insurance agent since she opened her business decades ago. The service that she and her knowledgeable staff provides is excellent and shouldn't be taken for granted. Expert experience matters. A recent tragic event involving a neighbor underlines that saying, "you get what you pay for". Just because you've been driving for years or own a car, doesn't mean you've acquired any meaningful knowledge of insurance coverages. Not all auto insurance policies are the same. Nor, is the level of service you'll receive when you need it most (after filing a claim). They're like comparing apples to oranges. He didn't understand what COMP, COLL, Med Pay, LoU (Rental Covg.), UMBI, UMPD were for or the dangers of buying "minimal State liability limits" (15/30/5). What are 1st party coverages vs. 3rd party coverages? Do "deductibles" apply to liability coverages? He didn't have the benefit of a licensed, experienced insurance agent counseling him. He tried to figure things out on his own and/or relied on unreliable advice. He bought insurance online. From hindsight, he recognizes he made a Big Mistake. Ever hear someone use this "buzz word", saying they've got "Full Coverage"? Well, that's someone who doesn't know what they're talking about. There's no such thing as "full coverage". Ask your "so called expert" what does that mean? They sell insurance for many things, but not everything. Plus, there are "exclusions" written in every insurance policy. (You know, that contract your expert never bothered to read, cover to cover.) Like most people, he shopped for insurance based on "price". He didn't realize that criteria alone was not enough. Buying the "cheapest" is like getting an umbrella made out of paper, which offers little protection when you need it. So now, he's a got a useless, totaled vehicle sitting on his driveway (had no COLL); has no temporary substitute vehicle, aka "rental car" to get to work (since his LoU coverage applies only to COMP, and doesn't apply to his solo vehicle collision); had no Med Pay to help pay for medical expenses (ambulance, emergency hospitalization, and recovery treatment) for himself and his passenger; and he'll probably get sued by his "negligent-free passenger". A belated "wake-up call" resulted from this auto accident. The current, average cost of a new vehicle is about $47k to replace and/or the cost to repair minimal property damage to another person's vehicle (plus, the additional expense of a similar rental vehicle, while it's in the body shop) can be thousands of dollars. Imagine if you're liable for a multi-vehicle collision. Having only $5k of Liability coverage for Property Damage is grossly inadequate. Learn from other people's mistake and not your own! Buy insurance from a reputable insurance agent.

Aileen, DJ and Joanna are one of the best teams I have worked with. They're always been there for…read moreme for auto gone condo policies. I can make a call and they work with me from small claim of $50 for car windshield repair to car accident. Thank you so much ladies for all your help The personal touch that you have with each and every client is what makes me sleep well at nights. I know that you will be there for me no water what. Jasmine (I do have to write another review with State Farm claims dept the issues and inhuman treatment in getting from them). The second review has nothing to do with my agent. I guess I can't do 2 review and I'm sorry Aileen for putting 2 starts you deserve 5 plus. (-and I revised it). The claim dept however with my condo water damage is a different story. From day one they're treating not as a victim but I don't know what. There was a water damage in my unit and water leaked to common areas. Restoration people came and out loud machines to dry it up and took my condo apart. I have no showers no restrooms no kitchen. I've been living like this since last Monday day 8. State Farm claims dept didn't get to my place until 5 days. They claimed they will have reports ready for fo on Friday but no. Weekend came and weekend went and nothing. I am left out on the street with my kids. 1st grader without basic humans needs. I contacted them 3 separate people as so " I need to move out I can't live here " they're respond " sorry we're still determining what's going on". Seriously. Isn't insurance there to ensure my safety ? Why am I paying for it not during emergencies for them to step up and give me a helping hand. I'm so disappointed at this time with the whole process for the condo claim that I'm speechless. I can go into details how discriminatory some of the employees were with me but I'm not going at this time. However I do want to mention that supervisor J was and is very good to me with updates and answering my questions. Regardless. with all insurance I pay for last 35+ years I would think I would have been able to at least be able to stay in a hotel for time being until things got figured out. So sad that humans mean nothing and $$$$ is what insurance companies are about. Thank you again Aileen for being there for me and my family. Thank you for that personal approach from you and Joanna and DJ. You ladies make everything I went through claims dept worth it.

After not being able to be verified on Covered California website after moving from Oregon to…read moreCalifornia I contacted Shawn Dardashti for help getting my family enrolled in health insurance. I called in the morning and came into their convenient location in Sherman Oaks to get everything completed.

Do you know how to fill out a "certificate of credible coverage"? Of course you don't, because you…read moredon't even know it exists! And neither did I. But fortunately, I had Shawn to explain everything to me. I had to transition from COBRA to Covered California, and I had zero idea how to do it. But thank goodness I found Shawn and his five-star team! They helped me with every step (and there were many!). From advising me on the best insurance to get, to clearly explaining the tax implications, to getting me approved for the new plan, to contacting my current PCP to see if they were part of my new plan, to showing me how to continue my dental coverage, to setting up autopay...I'm sure I'm leaving out the many, many other things they did that made this transition SEAMLESS! Frankly, I'd be hanging from a noose right now if I hadn't found Shawn. I absolutely can not recommend Shawn and his team more highly. THANK YOU SHAWN AND TEAM!!!!!

I highly recommend this insurance agency, they are very knowledgeable and assist with all our…read morepolicy questions, I spoke to Aram few times today regarding policy question and changes and he was very kind and helpful with everything, they resolve everything within few hours. Thank you Statefarm team

I am very satisfied with their service They have helped me a great deal and I highly recommend…read morethem If you're considering working with them don't hesitate you'll be in good hands

HEATHER IS AMAZING!!!…read more She is one of the most considerate, intelligent, and respectful salespeople I have ever interacted with. Well done Heather, you deserve a raise!!!!

Today I spoke with Melody. I am a Geico customer and had an issue with Geico servicing my…read morehomeowners policy and was told that Melody was the supervisor who could aid me. I am currently working on a loan and Geico and the Underwriting company they work with Arrowhead have been gaslighting me and have ultimately made the unsupported decision to terminate my policy based on "non-payment" that was paid and yet was to my understanding refused by Arrowhead, despite my continuing followups and provided records aiming to ensure they would not cancel my policy. Melody is the least professional and rudest agent I have ever encountered who literally decided it was professional and appropriate to have a debate with me, rather than have some empathy and help me. The claim that Geico has "millions of accounts" does not suffice that Geico could not do their due diligence to ensure that my policy was not canceled by Arrowhead, incorrectly. This is not the last Melody or Geico or Arrowhead will hear from me. Someone needs to address this gals professionalism. The most classless rep or "manager" I have ever spoken to.

Been with state farm for many years, been with this location for about 2 years, they help really…read morefast and most times know how to get the answer I seek very fast!! They respond very promptly.

I have been very satisfied this insurance agency, very agent representative is very cordial and…read moreprofessional. I really respect their immediate response time, I left a message Saturday evening, they responded to me Monday morning and follow up to my request Tuesday by Ani. Ani was very professional and provided me the follow up info this morning very quick assuring my account info was in placed for my next autopay payment. I love the new verification text it makes me feel good especially with all this AI scams.

Great price My friend referred me to Galit for insurance and…read moreI ended up saving so much money on both of my cars she also helped me get a life insurance policy which added a discount and it was way less than I expected. Thank you, Galit!

I want to leave a very strong warning about State Farm…read more I have been a loyal customer for 8 years, always paying on time without any problems. I trusted this company to provide stability and fair treatment. What happened now is completely outrageous. In a single month, my insurance premium was increased by approximately 65%, and this new rate will continue for the following months -- without any valid reason or explanation. There were no claims, no changes in my operations, nothing that could justify such a drastic hike. This is not just a price increase -- it is an aggressive, unfair attack on loyal customers. It clearly shows that State Farm is willing to exploit long-term clients and raise rates arbitrarily, without transparency, without offering alternatives, and without any consideration for the impact on businesses. After 8 years of loyalty, I feel completely betrayed. This is either: a deliberate attempt to force clients out or a complete lack of control and ethics in their pricing practices This is unacceptable. I strongly advise against trusting State Farm for long-term stability or fair treatment.

If I could give more than 5 stars, I honestly would. Azat has always been patient and kind to me…read more He has always worked to explain my policy choices and options. He has gone out of his way to make sure I got the best deal, and I have by a long shot!!!! He's a straight shooter too. He won't try to "sell" you something that you don't need or if you're getting a better service somewhere else, he encourages you to do what's best for you. Ultimately, it seems as though he wants what's best for the customer (whether it's through him, another agent, or another company for that matter). What I appreciate the most about working with Azat is that he takes the time to explain the risks that come with NOT having insurance or the right kind of insurance. Because he took the time to have this chat with me, I increased my policy. I can't be more grateful because a couple months after the policy increase, I was in an accident. If it wasn't for that policy increase, I would have had to pay for a lot of the costs out of pocket. I'm glad I didn't have to! Bottom line - I stay at state farm not only because of the service of the company, but also for the service of my agent, Azat. (I copied pasted from my google review just FYI.)

I had Azat Karapetyan as my State Farm agent for over two years now and I have received exceptional…read moreservice. I had renter's and auto insurance and every time I had to make a claim Mr. Karapetyan was able to help me go through the process and was very communicative. He is always ensuring I receive the more cost efficient rate and is very helpful. He honors confidentiality. He communicates well and ensures that everything is done promptly. I've always had a 24 hour or less turn around.

Very very bad service. I have been their customer for 6 years and there was a issue with my…read moreinsurance, they stick to script and asked triple the premium. They let it expire my insurance. Did not have curtesy to call or text me to inform. They put me and family in danger. Specifically, Ben (agent ID BenJMC) did not show any concern or compassion. Stay away from this company. When you have a need, they will screw you. Buyers beware.

I have been coming to Bogie for my taxes for about 10 years now. I put it off until today because I…read morejust knew I was going to owe the big bucks! Bogie is so experienced with how to make the most of your expenses and get back whats fairly owed to you. I went from thinking I would be making a payment plan, to actually getting some back! In 2015 I used a friends accountant and I had to pay 1300.00. Bogie actually found a mistake she made and I can get back an additional 532.00 from that year as well. He is very friendly, explains everything to you, and can help with opening a business and all other types of financial services. I will not go anywhere else ever again! Thanks again Bogie, you made my day!