1. First Call Construction

    1. First Call Construction

    0

    Folsom, CA

    First Call Construction

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Response time

    4 hours

    Response rate

    100%

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    4 years ago

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    Alex Perez's Roofing - Alex Perez

    Alex Perez's Roofing

    (337 reviews)

    I'm so grateful for the customer service and overall service provided by the business. After the…read morefirst few rains in February, I noticed two areas of leaks in my roof and immediately searched for a local, reputable company. I worked with Johnathan for the initial estimate and he was kind, thorough, and supported me through every phase of the repair. The pricing was reasonable and the crew did a good job. They even found dry rot that needed repairing, which we would have not known, had it not been for their attention to detail. Unfortunately, there was an issue with the repair, but after speaking with Alex directly, another crew was sent the following business day to correct the issue. I would highly recommend working with the business based on their affordability, timely repair, and excellent customer service.

    For the last few years, I have watched almost everyone in my neighborhood get their roofs redone,…read moreand a while back one of my neighbors hired Alex Perez Roofing. They stood out. They appeared to be working harder and faster than any other roofing crew I had seen, and they got the job done in 3 or 4 days instead of the typical 5. When I got a letter from my home insurance company stating that they would cancel me if I didn't get a new roof (the same thing has happened to most of my neighbors, I suspect), I called Alex Perez Roofing, plus two other companies for comparison. Alex himself came out, and he spent a long time talking to me and my partner about the job. He answered all of our questions. He didn't have a slick sales presentation like the other two roofing companies that we called. As a former roofer himself, he was more focused on explaining the dynamics and the work of the job, rather than trying to get us to agree to a a top-tier "premium roof package." Unsurprisingly, his bid came in lower than the other two companies I called. In an apples-to-apples comparison (50 year warranty, special venting at the top of the roof line) his company had the best value. His guys showed up on time, worked hard, were very polite, and left the job site clean. On the office side, Alex's staff kept me well-appraised on where we were in the process, and when invoices were due. When additional dry rot was discovered after the roof was pulled off, his office staff emailed me a comprehensive report and photos, and they had a lengthy phone conversation with me about it at my request, ensuring that all of my questions were answered. Alex also dropped by the job site regularly to check on things. The whole crew struck me as honest, regular working people just trying to get the job done, never trying to upsell me on any special packages, warranties, or guarantees. I would recommend them, or at least suggest that you call them out for a bid to compare them with what some of the bigger companies are offering.

    Galaxy Roofing - Roofing mastic is a roofer's best friend. It can seal out water, glue things together for a long time a more. The key is in its application

    Galaxy Roofing

    (15 reviews)

    We noticed a roof leak dropping from the bathroom ceiling early morning on Tuesday, 10/14. I left a…read morevoice mail, and Andy called back soon afterwards. He was backed up, but could drop by to look at the situation on Saturday, 10/18. He called on Thursday, 10/16 to check if we were doing OK. On Saturday, he arrived on time. He was very friendly and informative. He is a good teacher and shared information while showing us various material to explain. He spent a lot of time investigating the problem thoroughly, and found what he believed to be the problem. Because he'd already uncovered the roof in that area, he decided to just do the work at that time, rather than schedule it for a few weeks when he had available time. This meant he had to delay his next appointment by at least an hour, maybe two, but we were very happy that we could get it fixed so quickly, before the next rain. He provided us with a HUGE number of photos and videos of our roof, taken with both his phone and his drone. They were very helpful in understanding what the problem was, how he fixed it, and other potential issues. He also gave us a few referrals to properly clean the roof of moss, fix gutter issues, etc., and suggested to cut down tree branches hanging over the roof. He also suggested we call him back next Spring to do a more thorough inspection, to take care of any issues he couldn't assess, due to too much moss (too slippery) in one part of the roof. Two decent rains have happened since he came, and my husband's quick check in our attic didn't show any water leaks. So it seems pretty certain that he did indeed fix the leak. I plan to update this review next year, after he comes back to perform maintenance on the rest of the roof. For me, Andy will always be my first (and only) call when I have a roof leak.

    I found Andy searching online and also on the telephone and he does a great job. He is very honest,…read moreand his pricing is competitive but fair. I would recommend anybody who wants quality and great service to give Andy a try.

    Harlan Quality Home Services - James and Marshal Harlan

    Harlan Quality Home Services

    (101 reviews)

    For anyone needing to replace their HVAC we thought we'd share our experience…read more After spending $$$$ trying to repair ours and still having problems, we decided it was time to replace it. The search was on for a company. (Spoiler alert: We chose Harlan Quality Home Services and are very happy we did.) We decided to get bids from 4 companies that were highly rated. 1. "A"--they had tried to repair our old unit so thought we'd try them for a replacement. They came out to give an estimate. Said they'd send a bid to us and we never heard from them again. 2. "F" Family---Submitted a bid (approx $17K--for a unit actually too big for our house) which we had some questions about. Called the office to get clarification and they were rude saying we had misunderstood, even though we questioned the salesman multiple time. Also, they wanted to install extra unneeded items. 3. "A" man--Gave bid while here (almost $25K but with "discounts" it was lowered to $19K+). Offered another $500 discount if we had it installed in 2 days and bid was only good for 3 days. Fast talking and pushy. Wanted to install a 2nd return in our living room rather than enlarge the one in the hall. Again included things not needed and unit too big for our house. Also, all their units are their "brand" with their name on them rather than the manufacturer so who knows what you're getting. 4. "R's"--Offered 3 different brands, ranging in price from $16K+ to $18K+....again units too big for us. Other than that they sounded like they knew what they were doing. We had almost decided to go with "R" when we saw on Nextdoor about Harlan Quality Home Services ---a BIG thank you to whoever posted that. Harlan had replaced our roof last year and we were very happy with them and didn't realize they did HVAC as well. (Apparently they had just started offering HVAC services when the brother Marshal decided to "merge" his business with his brother James.) Called Harlan and Marshal came out to give an estimate. Listened to what we wanted, patiently answered all our questions and said he'd send us a bid. He also said he'd send the crane company out to make sure they could get the unit on the roof because of our large trees. All other companies just looked at trees and said oh no problem. Turns out we had to get our trees trimmed for the crane to work so if we'd gone with the other companies, when the crane showed up they would not have been able to reach our roof. We received Harlan's bid (almost $14K) promptly for a unit the correct size for our home. They didn't include any unnecessary items but just everything needed: permits, crane, enlarge intake, etc. Plus they would install a unit that would fit our existing curb so it didn't have to be modified. Not only was Harlan's bid what we wanted and having been very satisfied doing business with the company in the past, we accepted their bid. They were great about setting up an installation date that was convenient for us. On that day, our new unit was delivered early and Marshal and his assistant, Juan, began work. They were amazing. Everything went so smoothly and quickly with Marshal concentrating on the roof and Juan concentrating on the work in the house. Everything went like clockwork. They disconnected the old unit and the crane showed up to remove it and set the new unit on the roof. Recycler came to pickup old unit and assorted debris. They reconnected everything, tested it and Title 24 inspector came and did his test. Everything completed (except for county inspection) in approximately 1/2 a day. After they finished they cleaned the areas---inside (where they had cut sheetrock) and out so you couldn't even tell they had been here, except for all the new stuff. If we have one complaint it's that they are too efficient and hardworking. We wanted to save a couple of small things but they disappeared on the recycling truck before we knew it. Our fault for not asking ahead of time. We can't rave enough about the Harlan company for both roofing and HVAC. Everyone at the company is so polite and friendly no matter how many annoying questions you ask. They are very experienced, and do exceptional work; very quickly with no drama, wasted effort and minimal noise. And all this at the lowest price of all the bids we received. Harlan Quality Services is definitely Number 1 in our opinion and we highly recommend them for any roofing or HVAC needs. What a stroke of luck for us discovering they do HVAC right when we needed someone.

    We hired Harlan Quality Roofing, Inc for a roof replacement that included chimney saddle and step…read moreflashing work. Shortly after completion, we experienced a significant leak near the chimney during a controlled water test. We repeatedly asked for photo/video documentation of the original water testing and requested a controlled retest after additional sealant was applied to the flashing and chimney areas. This was never provided. Because sealant was added after the initial test, it became impossible to determine how the flashing system performed in its original installed condition. Despite our requests for a documented and isolated testing process, the issue was attributed solely to stucco and chase cap conditions without verification of the flashing work included in our contract. Communication became increasingly dismissive when we asked reasonable, technical questions about how the leak source was isolated and verified, and the matter was pushed toward final inspection without the testing we requested. We also had concerns about billing transparency during dry rot repairs. We had to repeatedly request documentation showing where repairs were made, how many hours were spent on new work versus items already included in the original contract, and how labor time was calculated (including delivery and travel time billed at the same rate as on-site repair work). The initial invoices and explanations were vague, and only after multiple follow-ups did we receive partial clarification and a small credit for duplicated labor hours. While the company was responsive in replying to emails, we were left to identify gaps in documentation, testing, and billing ourselves rather than being provided clear, proactive transparency. Based on our experience, we strongly recommend that future customers insist on detailed documentation, clear labor breakdowns, and controlled verification testing when leak diagnosis or change-order billing is involved.

    First Call Construction - roofing - Updated September 2026

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