Overall, the staff--from the front desk to the hygienist to the dentist--were friendly and professional. I appreciated their welcoming demeanor and the level of courtesy shown throughout the visit.The cleaning also seemed thorough, which was appreciated.
I deducted one star because the hygienist struggled with the X-ray receptor holder and initially declined help when it was offered. Dental X-rays are already challenging for me, and because of the difficulty with the holder, I had to repeat some of the images once assistance was finally accepted. That made the process more uncomfortable than it needed to be.
Another concern involved a brief interaction at the front desk. I asked how long the business had been at that location. The staff member began to say it had been about two years when someone else cut him off and stated that it had been there for 20 years. After looking into it later, it appears the practice itself has been at that location for 20+ years, but the current operators are not the original or current owners. The response felt technically correct but didn't really address the spirit of what I was asking. He really didn't need to interrupt a conversation he was not a part of for that disingenuous answer.
I also noticed that the sinks in the individual bays did not have running water, which initially made me think the office might be undergoing renovations and is what prompted my question about how long the location had been operating. Additionally, I had to ask for the take-home toothbrush bag and they did graciously assembled one for me. In my experience, receiving a toothbrush, floss, travel toothpaste and sometimes travel mouthwash is typically standard after a cleaning.
Overall, the experience was probably what you would expect from a same-day, walk-in dental facility ( which I did make a same day appointment) or a newer office. The staff were kind and professional, but there were a few small details that could be improved to make the visit smoother and more consistent with typical dental office expectations.
Overall, the experience was about what you would expect from a same-day walk-in dental facility, a dental school clinic (though I have never been to one), or a newly licensed dentist starting out. I will take some time over the next few months to research and select what I hope will be my long-term dentist.
I will also add that they offer a gift card to a fast-food place if you write a review in the office before you leave. I don't believe that compensated reviewers are honest in their reviews, so I declined. read more