I took three Persian rugs to this store for cleaning. Two came out fine, but one was returned with…read moreripples (see picture). I left the rug on the floor for a few weeks hoping the ripples would settle, but they did not. I asked Baseer to take a look and fix the issue, but he denied that the rippling had anything to do with the washing--which is simply not true, as the rug was perfectly fine beforehand. He then charged me an additional $175 to "fix" the rug, but he was unable to do so. The rug still has ripples, and now it is also stretched out of shape (see pictures). When I confronted him about the poor quality of work, instead of taking responsibility, he repeatedly accused me of lying, raised his voice, and even said he never works with people of my background and nationality. This was despite the fact that I had already paid for his poor service and was only voicing a legitimate concern about customer service. To be fair, Baseer's prices are reasonable, but that is probably the only positive thing about his business. Unfortunately, the rug in question had deep sentimental value for us, and now it has been ruined. All he did was accuse me of lying while charging me for services he did not properly deliver. Absolutely terrible customer service. Stay away at all costs.

My experience with Baseer has been nothing but superb -- because of his professionalism, his focus…read moreon serving his clients, his talents and the quality of his work, and his reasonable pricing. It all started when Basser answered his work phone at 9pm on a Friday night two weeks ago (I had planned to leave him a message). He took my info and called me back the next morning, as arranged. When Baseer came to my home the following Monday afternoon, we focused on two rugs - a small silk handmade Turkish that was in need of deep cleaning only and a 50-year old, 9'x14' green and ivory Indo-Chinese medallion rug. This rug was severely and unevenly faded, had damage on a small border area due to resting under a heavy upholstered chair, a few 1-inch "pock marks" in ivory areas of the rug, and badly "eaten-up" and uneven fringe. . He worked with me on an approach that would bring the large rug back to life - stunning and "whole' but, per my preference, showing small imperfections of age. And would keep the price in a range I was willing to spend at this point in time. After showing me some interim pictures post-repair, I realized it would be insane not to spend a little more to re-fringe the rug. Both rugs were back on my floors the following Monday afternoon and laid down by Baseer and his lovely wife, Veda. Already, I've gotten several "ooohs and aahs" from the small number of people who have seen the rugs. Baseer left last Monday afternoon with one more rug - a Chinese English Garden woolen runner that hadn't been cleaned since I bought it in 1991/92. The pictures Beseer sent this morning, after it was cleaned, show such bright colors that it almost looks like a different rug. And it also looks new, since he also re-fringed it. In addition to being a delightful individual, Baseer is very knowledgeable and talented (he does some of the detailed color restoration himself). He loves his work, has a sharp and artistic eye, and believes that he does well when his work makes his customers happy. All this at very fair and reasonable prices. What more could I ask for?

Gorgeous Persian Rugs at fabulous prices. I was quite nervous about purchasing a rug over the…read moreinternet. But the staff at urbanrugs.com was very informative (especially Sean) and they helped me select a beautiful fine Persian rug for my living room. I would absolutely recommend them to anyone!

From the owner: Fine Handmade Persian Rugsread more

I can not say enough wonderful things about this service. Excellent customer service, such kindness…read morefrom the entire staff, and they arrived early for our appointment and finished super quick! The best carpet cleaners I've come across, my place looks and smells great!

10 out of 10. Just real genuine good people. And my rug looks amazing!! Will definitely call them…read moreagain.

Just got our new area rug from ABC Carpet! Nick and his brother are warm and generous owners who…read moregave me honest advice, and recommended the best choice. We decided on a beautiful silk rug imported from Turkey, and got a great price on it. The best part? Nick gave us a free bathroom rug because we were first time customers. He also loaded the area rug into his van and drove the 3 blocks to our apartment and laid it out for us without charging extra. You only get that kind of attention from a small business! If you are looking for a rug, carpet, etc. definitely stop by and take a look at ABC Grand Carpet.

Gently service from owner's himself. Really nice guys over there. Bought complete bedroom set with…read morea matress. Its compy and definetely worth the price. Also same day delivery. My wife loved the designs.

Bay Carpet and flooring really came through for me. I had a very ugly disgusting Downstairs…read moreretaining post that was exposed and filthy. My wife hated looking at it after contacting Bay Carpet and flooring. They made my pole beyond presentable that we could show our entire neighborhood how fantastic it looks great service great pricing, and the gentleman that owns the facility is super handsomepants. Thanks for reading my review. Don't hesitate to contact them. You will not be disappointed.

As a follow up to my contact with Bay Carpet . It was promised they would send the manufacturer of…read morethe carpet to m y house, they never did! Mr. Steiner is a liar!!

It's late August and the store looks like the home decor version of Spirit Halloween. Pumpkin…read morethemed everything ... Every where .... All at once. Useful, desirable items are few and far between. The quality of items are questionable as well. I'd pass on shopping here.

I have nothing to elaborate about this place. If you know…read moreyou know. My favorite store. This location isn't big. I been to bigger, but this one is big for being close to home. Always bringing in new products, organized, I can find most of the things I am looking for. Especially, the pet section at a great price. This location does bring very nice furniture pieces and rugs. I feel like Homegoods is always bringing new items which is why you see customers visiting daily. You could never get enough.

Really happy with the carpet cleaning! The team was super easy to work with, and my rugs came back…read morelooking spotless and refreshed. They also did a great job with the repairs. Fast service, fair price will definitely call them again.

From the owner: Contact The Local Carpet Cleaners today and receive 20% off your cleaning today!read more