I spent the last year agonizing over who I was going to redo my hallway floors and stairs in a 4…read morestory walk-up. I repeatedly met with flooring people that I felt wouldn't work to my very high standard or made suggestions that were to make their job easier, not accomplish the sophisticated look I wanted. From the moment I scheduled the in home appointment with Joan. It felt right. I received a call to confirm our appointment and I knew they would show up and respect my time. Appointment time and Phil shows up just as scheduled in a really cool retro varsity company jacket. I true professional, very polite and knowledgeable. I explained that I wanted the two layers of existing floor removed and the sub-floor repaired and leveled out. I also let him know that I despise molding where the floor and walls meet and I want the flooring cut perfectly to the edges so the gap could be closed with a small bead of caulk. THIS IS WHERE I LOST EVERY OTHER INSTALLER. Everyone else didn't want to do this type of precise install. What does Phil say? Not a problem we have a team of expert installers and this is all they do. They will receive exact instructions and it won't be a problem. Phil shows me a bunch of floors and I write down everything to do my research. Phil follows up with a text to see if I need anything else? I told him I just need some time. I spend the next two weeks figuring out what I want and never got any sales pitches or other nonsense. I knew he was just a text away if I had any questions. He just let me have my time to figure out what I want to do. I really appreciated that. When I was ready and contacted him he said I could go to the store and set it all up with Joan. I walk in to see Joan and there she was in a company branded sweatshirt, very professional and easy to talk to. We confirmed the flooring I wanted and the price I was quoted. I asked about the particulars of my install and she showed me the instructions right on the order. I left the deposit and got a call 2 weeks later everything is in, and we are ready to schedule the install. Like clockwork the installers showed up on time and got right to work. I had Alex and two twin brothers. Everyone was super nice to be around and worked really hard. Each of the 4 Days there was a substantial amount of work accomplished. I honestly couldn't be happier. I love the new floors and now I have a flooring company I can trust. This is an amazing small business that feels awesome to support and gives the attention to detail others refuse. A true 5 star review for a true 5 star business.

Bay Carpet and flooring really came through for me. I had a very ugly disgusting Downstairs…read moreretaining post that was exposed and filthy. My wife hated looking at it after contacting Bay Carpet and flooring. They made my pole beyond presentable that we could show our entire neighborhood how fantastic it looks great service great pricing, and the gentleman that owns the facility is super handsomepants. Thanks for reading my review. Don't hesitate to contact them. You will not be disappointed.

Just got our new area rug from ABC Carpet! Nick and his brother are warm and generous owners who…read moregave me honest advice, and recommended the best choice. We decided on a beautiful silk rug imported from Turkey, and got a great price on it. The best part? Nick gave us a free bathroom rug because we were first time customers. He also loaded the area rug into his van and drove the 3 blocks to our apartment and laid it out for us without charging extra. You only get that kind of attention from a small business! If you are looking for a rug, carpet, etc. definitely stop by and take a look at ABC Grand Carpet.

Gently service from owner's himself. Really nice guys over there. Bought complete bedroom set with…read morea matress. Its compy and definetely worth the price. Also same day delivery. My wife loved the designs.

I took three Persian rugs to this store for cleaning. Two came out fine, but one was returned with…read moreripples (see picture). I left the rug on the floor for a few weeks hoping the ripples would settle, but they did not. I asked Baseer to take a look and fix the issue, but he denied that the rippling had anything to do with the washing--which is simply not true, as the rug was perfectly fine beforehand. He then charged me an additional $175 to "fix" the rug, but he was unable to do so. The rug still has ripples, and now it is also stretched out of shape (see pictures). When I confronted him about the poor quality of work, instead of taking responsibility, he repeatedly accused me of lying, raised his voice, and even said he never works with people of my background and nationality. This was despite the fact that I had already paid for his poor service and was only voicing a legitimate concern about customer service. To be fair, Baseer's prices are reasonable, but that is probably the only positive thing about his business. Unfortunately, the rug in question had deep sentimental value for us, and now it has been ruined. All he did was accuse me of lying while charging me for services he did not properly deliver. Absolutely terrible customer service. Stay away at all costs.

My experience with Baseer has been nothing but superb -- because of his professionalism, his focus…read moreon serving his clients, his talents and the quality of his work, and his reasonable pricing. It all started when Basser answered his work phone at 9pm on a Friday night two weeks ago (I had planned to leave him a message). He took my info and called me back the next morning, as arranged. When Baseer came to my home the following Monday afternoon, we focused on two rugs - a small silk handmade Turkish that was in need of deep cleaning only and a 50-year old, 9'x14' green and ivory Indo-Chinese medallion rug. This rug was severely and unevenly faded, had damage on a small border area due to resting under a heavy upholstered chair, a few 1-inch "pock marks" in ivory areas of the rug, and badly "eaten-up" and uneven fringe. . He worked with me on an approach that would bring the large rug back to life - stunning and "whole' but, per my preference, showing small imperfections of age. And would keep the price in a range I was willing to spend at this point in time. After showing me some interim pictures post-repair, I realized it would be insane not to spend a little more to re-fringe the rug. Both rugs were back on my floors the following Monday afternoon and laid down by Baseer and his lovely wife, Veda. Already, I've gotten several "ooohs and aahs" from the small number of people who have seen the rugs. Baseer left last Monday afternoon with one more rug - a Chinese English Garden woolen runner that hadn't been cleaned since I bought it in 1991/92. The pictures Beseer sent this morning, after it was cleaned, show such bright colors that it almost looks like a different rug. And it also looks new, since he also re-fringed it. In addition to being a delightful individual, Baseer is very knowledgeable and talented (he does some of the detailed color restoration himself). He loves his work, has a sharp and artistic eye, and believes that he does well when his work makes his customers happy. All this at very fair and reasonable prices. What more could I ask for?

Friendly staff who did a really wonderful job and exactly what I asked for. Equipment was very…read moreeffective. Thanks

Jake is a polite and hardworking guy who cleaned my living room carpet. He kept asking me to check…read morethe status of his work and make sure I'm satisfied with the result. Since my carpet had stains in several areas, I eventually upgraded the service to be deep steam shampooing one. Thanks, Jake!

I absolutely love my rugs. I called in to inquire about a few I had seen online and ended up…read morepurchasing two -- and I'm so glad I did. While processing took a little longer than expected, once the order shipped, delivery was quick and seamless. The quality is outstanding -- the rugs feel incredibly well-made, luxurious, and even better in person than online. They completely elevated my space, and I couldn't be happier with the purchase. Definitely worth the wait.

I have been wanting a new rug for so long but it's such a hard decision to pick the right one for…read moremy space. This place has the classics and some nice modern pieces. I found one I really loved, but worried about getting it home. But the sales person was so helpful setting up the delivery to my home. I feel like they really love what they do and enjoy taking about interior design and explaining about designs and quality. The guys eyes really lit up when I asked questions he was happy to answer

If I could give Dave 100 stars, I would. This man isn't just a carpet cleaner, he's a miracle…read moreworker in human form. I don't know what kind of sorcery he's working with, but my carpets went from "should've been condemned" to "red carpet ready" in a single afternoon. We're talking stains I gave up on, smells I stopped noticing (because trauma), and carpets so matted I thought they were permanently textured -- GONE. Dave came in with his gear, his good vibes, and a quiet confidence that screamed "I've seen worse." He was respectful, efficient, and honestly? Kind of a legend. My whole house feels fresher, cleaner, lighter. I almost cried. And I don't cry for carpets. If you're debating whether to book him, stop. Dave is the one. Carpet Jesus. Wizard of the Wool. Saint of Steam. Hire him!

Requested regular cleaning service including vacuum and shampoo. Great communication. Fast pickup,…read morecleaning, and drop off. Shag rug came back fluffy, bright, and smelling fresh and clean. Reasonably priced for quick and quality service.

DATE OF SERVICE: 2013 - 2016 COST: $11 - $300…read moreREASON: Area rugs, with bound edges REVIEW: Ironically, the Upper East Side is a great place to find remnant carpet - everything from basic polyester, nylon, and cotton to Merino Wool - at a great price. I was referred to Carpet Factory Outlet by my former longtime doorman, and I'm glad I was. I've gotten good deals on 8 x 10 bound - edge nylon area rugs for $180, runners for $29, and wool pieces for a bit more. I know they have a nice installation, and high - end business side too, but don't overlook remnant carpet when you want to get a lot of bang for your buck, nor assume that "remnant" means "recycled", "used", or "leftover". They have some really nice pieces, and are a service - oriented, fair business. Once, I was overcharged $10, noticed the charge, and immediately contacted the company. WHILE ON VACATION, I received a prompt email from the owner / manager who said he would look into it, and promptly offered a refund - no hassle. Come often, and be prepared to spend some time (sometimes hours, or months) browsing for "the one" if you're picky like me. They take Visa / MasterCard, but no Amex, and promptly close at 5 PM, but other than that, this little modest store is a hit.

Have used them more than once in multiple decades. Definitely a great place, great prices, and…read moreamazing customer service.

It's late August and the store looks like the home decor version of Spirit Halloween. Pumpkin…read morethemed everything ... Every where .... All at once. Useful, desirable items are few and far between. The quality of items are questionable as well. I'd pass on shopping here.

I have nothing to elaborate about this place. If you know…read moreyou know. My favorite store. This location isn't big. I been to bigger, but this one is big for being close to home. Always bringing in new products, organized, I can find most of the things I am looking for. Especially, the pet section at a great price. This location does bring very nice furniture pieces and rugs. I feel like Homegoods is always bringing new items which is why you see customers visiting daily. You could never get enough.

This is the place to go. George was extremely helpful at the store explaining the different types…read moreof floors and showing me what we could do. He probably spent a good hour with me as I had lots of questions. I brought samples home so I could see what looked good against my cabinets. My kitchen floor was then ripped out and the new floor installed. I asked that the new floor be glued down and it was. The workers were professional and cleaned everything up. Hamilton did such a good job that now, 6 months later, I'm using them to install a new floor in the bathroom.

I'm a professional designer in the field for over 35 years. I've worked with this company in the…read morepast. I recently reached out to George to go over a new project. He was very attentive and followed up on all details of the project. Harry was very helpful as well. They carpeted the Master bedroom, the Guest room, Living room, Den, and hallways. My client was pleased with how the carpets were installed as well as with content with the installers. They were polite and cleaned up after they were finished. I highly recommend Hamilton Carpet One for all your flooring needs. Paul M. at Creative Manhattan Inc.