Internal Medicine Associates of St. John's County…read more The office staff is the worst that I have ever seen regarding providing misleading information, discussing payment and policies after test and appointments have been done, billing wrong insurance companies, not getting prior insurance authorization and ineffective and inaccurate communication to their patients. And BTW - billing will never return your calls. Impact on me: 1) tried to get me to pay a bill that was fully paid by the insurance company 2) Having not gotten pre-authorization on a test (they were denied payment because it was after-the-fact); I was told my portion of the payment was "x:" and unknown to me, the office had written off the entire bill. 3) Had me sign their payment & policies a month after a test, and tried to convince me I had sign consent prior to the test (I have a copy of the signed paper that clearly shows after the procedure). Good luck, you had better have a lot of money and time to cover their foul-ups. I am switching Doctors.

On 6-3-11 I went for my appointment with Dr. Carames at the Internal Medicine Assoc. offices in St…read moreAugustine. Before I went called and made sure they accepted my Medicare part A&B insurance. I was examined by Dr. Carames and then went for my blood tests. I made a appointment for 7-6-11 with Dr. Carames to review the results of my blood test. On 6-10-11 I received a letter from Internal Medicine Assoc. of St. Augustine saying "We regret that we find it necessary to inform you that we are withdrawing from providing you with future professional medical services." The letter did not say why so I called and left a message to call me and explain why I was rejected as a patient. I never got a reply. Just wanted to let people know this could happen to you. Dan Weston

The reason a patient has to often wait for the appointment is that Dr. Dobies is one of the…read morevanishing sort ! HE TAKE HIS TIME when necessary : An hour for my first visit. In a later visit he is the one to send me to an oncologist early enough, to I believe, save my life. My only regret is that the group he belongs to does not accept my health insurance anymore. But if a serious ailment comes to me, I will go to him and gladly pay for my own pocket . It amazes me me how we wait an hour without complaining to get sited at a restaurant; and that's WITH a reservation !

what a wonderful cardiologist and a super staff!!! dr…read more dobies....faina.....christie.....tracy----these individuals are so worthy of the praise that they receive!!!!! i am extremely thrilled and satisfied with the treatment that i receive!!!! i would not even consider going elsewhere for my treatment!!!!!! so very professional....so very compassionate......so very personable!!!!!

Dr pereira was great and professional, front desk needs customer service training. Will be back if…read moreneed to.

Overall wonderful experience. Staff was pleasant, NP was also fun and likeable &knowledgeable. Dr…read moreCarames was superb, methodical, sharp to issues, and won me over quickly. I will def stay for a long time. 5 stars

His staff is not patient friendly and they never return calls. The doctor wrote me a script for…read morethe wrong exam. I couldn't get a call back from the nurse. Went to the office in person to get a new script and he puts down the wrong diagnosis. Back to the office I go. The nurse gets nasty, blames everything on me, tells the doctor. The doctor comes out starts getting increasingly louder with me, then walks away from me. When I call him out on that, he comes back at me yelling to find a new doctor. Very upsetting.