Always very good service and pleasant people. I would sign up for online banking but I enjoy going…read morein once a month & seeing everyone. Sharyn (savings manager) really goes out of her way to help customers with reliable histories with the bank... something I appreciate.

do not bank at Huntington Bank ‼we lost over $1000 interest due to an employee not knowing what she…read morecould and could not do. We had a CD come due when we were out of the country and she was supposed to move it to a savings till we returned. It rolled over at 0.5% interest and we would have gotten 5% interest in-the savings. I fought them for one year even filing with Consumer Financial Protection Bureau. They refused to acknowledge their employee screwed up. This bank is criminal. Carol mick

Very friendly staff. Albert was wonderful helping me open a new checking account. He was very…read moreinformative and efficient! Would definitely recommend giving him a raise. Thanks for all your help!

They constantly block your card, very upsetting to deal with. I am going to find a new Bank. Sick…read moreof dealing with them and the games.

Actually went through the trouble of scheduling a meeting to open my daughter's first checking…read moreaccount. As I'm writing this we are 25 min and holding waiting after the scheduled appointment time. Nobody has even come by to update us. I'm stuck with the question "Why? Why Chase Bank do you not want business?" If we hadn't come so far to get this done I'd be outta here.

Poor customer service. I rushed to get to the bank by 1pm. Waited for 15 to 20 minutes there while…read morehaving the employees look at me back and forth. All to tell me that they couldn't serve me because they didn't have enough staff and that I should make an appointment. In addition, I had called them earlier in the morning to enquiring about what process I needed to come by and not once did they mentioned that they were understaff, or that they didn't take walk-in's and that I needed an appointment.

Made a deposit 5/2/26. Deposit was posted to wrong account. Will call Monday, 5/4/2026 to…read morestraighten this out.

Staff was very friendly but I'd encourage them to move the waiting line through a bit quicker. I…read morefelt encouraged conversation w the customer should be reserved.

Top notch service, and the comment from someone else who whined and gave it 1 star, and mentioned…read more"deep state" .. well that's all you need to know about that person and review! I've used 5/3 for years, and with a recent crisis, that involved my account, the manager (Michael K) at this bank has gone above and beyond to help me with my banking issues. Could not ask for better service. Seriously.

Every once in a while I am reminded why I don't bank with Fifth Third Bank, even though they are a…read morelocal Cincinnati company. Unlike most companies that started in our region, this company has no grasp of basic customer service, let alone friendliness. Essentially, if you are not there to buy one of their loan products from their aggressive and predatory bank "managers," you will be lucky to get the time of day from the folks at the Fairfield Branch, let alone courteous service. Case and point this week I had a check written on their bank and decided to save myself the extra trip of going to my bank, since they were right next to the Kroger I was shopping at. What should have taken five minutes turned into a half-hour ordeal, and in the end, I still ended up needing to go to my bank anyway. Essentially, Fifth Third will not honor their checks, written on their bank. They will not cash a check written on their bank without a DNA test and something called a convenience fee: $10.00 Now keep in mind, I had the new Ohio TSA/DHS compliant driver's license and my passport, but for some reason those two forms of ID we're not acceptable, unless I had an account with them. They would require additional paperwork and a fee. . .to cash a check written on their bank! I asked to speak to the branch manager, but he could not be bothered more than 30 seconds to do his job, because he was busy in his little office, with his buddies, going over his fantasy football picks. This bank is a black eye on the face of Cincinnati. It is pretty bad when banks based in Columbus and Pittsburgh care more about Cincinnati than 5/3rd.