No accountability for their work, and poor follow through/organization. A few days after Jonathan fixed my issue, my gate started malfunctioning. I pressed the remote to close it and later discovered that it hadn't closed. It happened again a couple of days after that, but I was able to get it closed. It did it again a few days later. Then, a couple of days after that, I tried to close it and it closed then opened back up immediately. I tried another remote; same thing. I tried the app; same thing. I texted Jonathan (he'd given me his phone number and said to let him know if I ever needed help again) and told him what the gate had been doing. I asked him if maybe he'd needed to reprogram my remotes as part of his repair. He replied the next day, saying that he wasn't in the area, but that he'd have his office try to send me a technician. I thanked him and told him I'd try to find a time that worked for the technician. I never heard from anyone. The gate was still acting up. This morning, 6 days later, it wouldn't close at all. So I texted Jonathan again and told him I hadn't heard from anyone yet. A couple of hours went by and I got a phone call from his office. The woman said she'd call me back once she found a technician in the area who could come. Two hours later, my doorbell rings. It's a technician. Good thing I was home, since I hadn't been told a technician was coming or what time. I explained the situation to the technician and how it had started a couple of days after Jonathan's visit. The technician told me it would cost me $225 for diagnostics. I told him I wasn't going to pay for him to figure out a problem that his company seems to have caused. He said he would call the office to see what he could do. He called Jonathan, talked to him for a couple of minutes, then put me on the phone with him. Jonathan said that he had "only pressed the reset button" when he was here, and that this was a different issue. I told him I would be sending his technician home. The technician told Jonathan that I was nice and that he would see what he could do to help me. He got off the phone, then his conversation with me became "Jonathan was here weeks ago . . . We can't come out to press a button every time something goes wrong . . . this is a business . . . we can't work for free . . . we have to pay for gas and our time . . . I drove 40 minutes," etc. I told him I wouldn't be needing his services and that he could leave, because it was weird that the business wasn't taking any accountability or interest in investigating or correcting an issue that they most likely caused. He asked to take a look. And, lo and behold, the sensor camera next to the control box where Jonathan had been was misaligned. The technician realigned the camera, tested the remote, and the gate worked. Then Jonathan texted me to say, again, that all he'd done was press the reset button. He asked me if I "wanted [him] to diagnose it for free ? And if yes I can do it but what if you need to change some parts inside ? Now he [the technician] told me that the photo eye sensor was move , so please always check the light on the sensor if it's blue it's good and if it's red it's off the line , and usually can be fixed by moving the photo eye sensor with the hands a little bit. Just tip from me." I explained to Jonathan, as I had explained to the technician, that a business with integrity and pride in its work would've come to a recent customer who has an issue that has good odds of having been caused by their company with an attitude of "Let's take a look and see what might have happened," not "This is a new issue, wasn't us, we don't work for free, all I did was press a button" and taking a week to send a technician. Honestly, I imagine if they know gates and know what they're doing, Jonathan, when I first texted him a week ago, probably could've asked me to check the alignment of the cameras, and we'd have been done. Same for the technician. He seemed to know to check the sensor, but did that only after I didn't accept being charged $225 for "diagnostics." Never hiring this company again. read more

First Garage Door and Gates - Texts from the owner after I updated my review in response to what happened they finally sent a tech to "address" the issue they caused. - Garage Door Services Near Me - Los Angeles, California

I recently attempted to install a Chamberlain belt drive garage door opener myself for my one car garage. About 1/3rd of the way through, I ran into an issue mounting a critical piece to the wall so I attempted to secure it a different way but was unsuccessful so I threw in the towel. Thankfully, I reached out to several businesses on Yelp and Mike from First Garage Door and Gates came to the rescue within an hour of my message. Mike was very efficient and knew exactly what he was doing. After about an hour and a half or less, Mike finished installing my new garage door opener, routed all of the wiring, installed the opener button and keypad, as well as the emergency opening sensors. I'm very happy with the work and how quickly Mike was able to finish what I started. I will be referring First Garage Door and Gates to all of my friends and family. read more

First Garage Door and Gates - Chamberlain Belt drive opener - Garage Door Services Near Me - Los Angeles, California

We had our garage door repaired by Jonathan from First Garage Door and he was amazing. Usually we are very skeptical of vendors and contractors, but Jonathan was an exception. He followed up via text, provided a rough estimate and kept his promise. The work was completed perfectly and with humility. read more

This company was a lifesaver. They sent a technician named Mike over within a few hours to take a look at my Eagles gate machine. Other businesses were giving me estimates of $900+ to repair my motherboard and even suggesting I had to replace my entire system for $3600+. Mike only took 5-10 minutes to look at my machine, and he was able to get my gate working right away. And it was less than $400, which saved me so much money. Mike was kind, helpful, and explained everything that he was doing. He's great! Would highly recommend him and the business overall! read more

When I find good, honest, and reliable contractors I HAVE to share. I called after hours on Friday and scheduled for Sunday morning. Jonathan called about 30 minutes before, as promised. He reset the security code on my gate in about 3 minutes. He even showed me how to do it myself. He thanked me for my business and said no charge. This is my second time using First Garage Door and Gates and each time the experience has been A+. They are definitely my go to now. read more

Excellent Service from Start to Finish! I couldn't be happier with my recent garage door opener installation and weather strip replacement! Jonathan explained everything clearly what would be done, his team (Oscar) worked efficiently without cutting any corners. The new opener runs smoothly and quietly--what a huge improvement! They also replaced the weather strip, and now my garage feels well-sealed and protected from dust, drafts, and pests. It seems to be a small thing to do but it makes a big difference. The whole process was stress-free, reasonably priced, and done with great attention to detail. I'll definitely be calling them again for any future garage needs and recommending them to friends and neighbors! Thanks Jonathan and team! read more

Jonathan was nothing but amazing. Communication is great and knowledgeable. My garage is working great thanks to Jonathan!

Was having trouble with our electric gate, they can put and had things working again in less than 5 minutes. If I ever need help again they will be the first people I call. read more

I had questions about a power plug on our automatic gate opener that had been installed before he moved in. Jonathan provided next-day availability, communicated clearly about his arrival time on the morning of, and was very informative and courteous while checking out our unit. After looking at it, he was able to confirm it idn't need repair to safely operate - I appreciated that he didn't try to sell us extra services we didn't need and plan to contact him again in the future if he have any gate or garage door needs. read more

Our exit gate had stopped working and when I contacted First Garage Door and Gates they were more than happy to come by and check out same day! When Mike showed up he was ready to go! He got to work right away to diagnose the problem and let me know that the motherboard was busted and needed to be replaced. When he gave me to cost to fix and replace was amazing, saving me and my company money! Mike is a professional, outstanding guy, hard worker and very detailed with everything I recommend him and the company! read more

My garage door wasn't closing all the way. Jonathan came to my home to inspect and test my garage door. He was very efficient, and knowledgeable. He also gave me information on gates. Thank you so much.‼ read more

Mike came out just a few hours after my service request that my gate magnetic lock was not working and determined that it was a power supply problem. He returned the next day with the part and my gate was fixed after only 24 hrs of the initial call! Mike was courteous, knowledgeable and assured me that if anything stopped working in the future call him and he'll promptly repair it. An easy 5 star review read more

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I called the Company because I was having a problem with my gate. I was given a 2 hr. Appointment window. Johnathan came out within an hour and he rectified the problem quickly. Johnathan is great technician and super friendly. He made me feel comfortable with him. This company will be my first choice when I need service in the future. You will not be disappointed if you hire them. read more

Nothing but positive things to say about my experience. Mike was prompt and responsive and even managed to resuscitate an old gate that hadn't been working for years. As opposed to other companies who quoted me and told me to just get a new gate, Mike was honest and committed to bringing back a high quality older system back to life! read more

Very responsive Great communication Great pricing and work quickly! I highly recommend read more

We had side fences, front gates, and driveway gates installed by Ron who was very professional and did excellent work. Great quality and reasonable price. I'd like to work with Ron again if needed. Super happy! read more

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Best company we ever had by far Everything was easy to understand and clear Really appreciate everything ! read more

I called FGDG for a broken sliding gate opener. All my communications with them were prompt, polite, and professional. Ronnie was the tech who did the installation of the new unit. He was great! I very much appreciated his level of communication and manner. Their installation fees seem very reasonable based on my internet research. The one thing is that they only install higher end units -- very specific brands. So if you're looking to have something other than All-o-matic, Eagle, or Liftmaster installed, you'll probably need to look elsewhere. read more

When I first reached out to this company, I thought they would be very reliable. They responded to my inquiry right away and even gave me a quote and set an appointment for me so that they can come replace my garage door opener at my house. Come the day of the appointment, it's two hours past the appointment time and no one had come. I had to call their customer service line only to be told that the contractor was running late and they would call me shortly with an estimated time of arrival. I never received a call and no one ever came to my house. I wasted my whole day waiting. I called the customer service line again and left multiple messages and was never contacted. This is awful professionalism and lack of consideration for people's time. I had to take a day off of work for them to come and they never showed up nor did they have the courtesy to call me to let me know. I HAD TO CALL and see what was going on. Poor service, poor professionalism, poor everything. In response to the owner: when I made my initial inquiry, I was told that your technician's truck had broken down so that's why my appointment was made. I received my estimate through messaging on yelp. And it's very interesting that your technician said they saw 4 different trucks at my house considering you were the only business we gave our address to because you had come recommended. No one ever came to my house. Maybe you should check the integrity of your technician read more

Michael (Mike) is definitely the guy you want working on your problems with any gate issues. He did a fantastic job, within a timely manner & at reasonable rates. Highly recommend him. read more

I would recommend this company to friends and family. Sam explained that I needed a new automatic opener due to my existing one being 20 years old. He also recommended retentioning the springs. There was no pressure for the additional cost; he said it's a long term fix. He was patient in explaining how the springs should worked and showed me how my door currently responded both before and after; I am glad I heeded his advice. He tightened and lubricated as needed to ensure the door would be as quiet as possible. I appreciated how he paid attention to detail...wires wound neatly and out of the way, very professional. read more

I had a great experience with First Garage Doors! My original door had been vandalized and was not working properly. The owner, Jonathan, came out himself to do the estimate. He went out of his way to accommodate me and gave me three estimates based on either repairing the old door or installing a new one. Then he was nice enough to make a couple more visits after that to help me sort out some insurance issues, and both emailed the insurance co. and talked to them on the phone when he was here. I'm pretty sure that no one else in this town would do that! His installers were great - personable and professional. Answered all my questions about the process, and cleaned up after they were done. All-in-all, it was a really good to choice to go with them. I've already recommended them to my cousin and my neighbor, and would highly recommend them to anyone else! read more

Our garage door and opener were on their last leg and finally crapped out on us. It was time to get a replacement so we shopped around for quotes. When i connected with Jonathan he gave me an idea of what pricing to expect over messaging which i appreciated because some contractors wont give you a clue on $$ until they come to your home. I was just looking for a ballpark number so i didnt waste anyones time. He provided a good price range so we set up an in home visit . He was on time and quick, gave me a more accurate quote based on what i was looking for. Thereafter he was not pushy or salesy, he also answered my questions over text for the next week . Never once being pushy. I got a final quote based on what we wanted and it was cheaper than ordering the door from Home depot, not to mention it included installation. The door was ready in a few days, his guys came and installed it in just a few hours. They were professional, tidy and efficient. The door itself looks great and sturdy. Overall it was a great buying experience and i would highly recommend to anyone looking for a new garage door! I may hire them for fencing next ! read more

First Garage Door and Gates - Garage door - Garage Door Services Near Me - Los Angeles, California

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I requested a second quote on an estimate that I received from a company I won't name. Jonathan arrived pretty quickly. He showed me that we had a programming issue and fixed it within 5 minutes. He didn't even want to charge me. Professionalism and honesty at the highest level. A long forgotten trait within servicemen in LA.... Thank you once again. read more

Within a day, Jonathan came by to evaluate the driveway gate that had a mind of its own, when it came to closing on its own. Jonathan provide a couple of options and recommendation in resolving the issue as well as the price quote. Within a week, Jesus came down to replace the motherboard and sensors to the driveway gate. It has been about 2-weeks now and all is working as expected. I am very pleased with both Jonathan and Jesus visit, honesty and professionalism. Highly recommend First Garage Door and Gates for repairs, upgrade or new project you may have in mind. read more

Mike was great to work with. Gave me a fair quote and did the work quickly. I will call him again if I have garage door issues

I had my track on my sliding door repaired today by David and Cassie they did a great job, very professional. I highly recommend this company read more

Jonathan, the owner himself, came out to my house to install this state of the art modern garage door. It's literally the garage door of my dreams. I had my eye on this type of garage door for years. First Garage Door and Gates came highly recommended by my contractor. I am so pleased that I found him. This garage door is such great quality it gave my house a facelift (check pix attached). Jonathan was part of the installation process every step of the way. Reliable, professional and friendly. Couldn't have imagined a better experience. If you're looking for a great quality garage door and reliable service, this is the place for you. I HIGHLY recommend this company. read more

First Garage Door and Gates - Garage door - Garage Door Services Near Me - Los Angeles, California

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Jonathan was great! This was the best service I received in quite a long time. I was very pleased with my experience. He stands behind his work and is very reliable. I will definitely utilize him I. The future for all of my gate and garage door needs. He is very knowledgeable. read more

First Garage Door and Gates - The gate in need of repair - Garage Door Services Near Me - Los Angeles, California

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I got two garage doors from First Garage. One 16x8 and one 8x8. Price was competitive 5500 for 2 - responsive when asked for an ETA. The he doors are great, but within a few weeks, the moulding started detaching from the frame. The installer stapled it on top of the original wooden moulding and didn't really do a good job with the staples. It's also attached crooked and not cut in 45 degrees in the inner corners. My requests to remedy were kind of ignored, the guy was supposed to come and fix it, but then didn't and then he was supposed to come after his car is fixed, then radio silence. I had someone just come and put a few finishing nails to stop the them curving out. read more

First Garage Door and Gates - Started getting deformed - Garage Door Services Near Me - Los Angeles, California

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Jonathan and his team saved my day! My garage door stopped open out of nowhere and I had checked it and still couldn't close it no matter what. I needed a repair pretty urgently since I couldn't leave it open. Jonathan and Jennifer worked perfectly and managed to help me out and come out in matter of 2 hours! Jonathan also gave me some useful information about how to better maintain my garage door so that it doesn't happen again. Thank you so much and I will gladly recommend this company and will use them again. read more

First Garage Door and Gates - Getting the door back on track - Garage Door Services Near Me - Los Angeles, California

I did not end up using this contractor; however, I give this company five stars for their honest and fair pricing and responsiveness. I got two quotes for replacing the garage door springs. Another company priced me at $685 for the same price, whereas this company quoted me the same job for $485. Overall, I will be using this company should there be other needs with my garage and gate in the future. read more

Said what they would do, did what they said. Fair price , I got several bids, and charged the price they quoted. I will use them again

Jonathan was great to work with- he provided 4 different repair options and gave us time to deliberate privately as a family about which option we would choose. He never questioned our decision or made us feel guilty about the option we chose. door. I feel he was honest about our door/opener. He laid out all the options available. Everything works as it should. He was neat and tidy during the process. He explained everything he did and gave instructions on the new features. read more

I needed an adjustment on my garage door and help connecting our gate operator to the cell phone. They did a great job on the install of our gate last year so I called them again. Mike came out to our house and made quick work of everything . Professional and easy to speak with. Thanks!!! read more

The business installed my garage door a few years ago and left their sticker on the unit. Recently I needed to have the backup battery replace. A price of $175.00 was agreed on between Jonathan and myself. He as to come back last Friday between 12:00 and 2:00. I received a call at 2:00 saying Jonathan had an emergency and another technician would be there between 4:00 and 6:00. He arrived at 5:45 and said it would cost $350.00 to replace the backup battery. Really? This company rips off senior citizens read more

Benjamin showed up in the same day and he's courteous and professional. He's very experienced and right away told me exactly what need to repaired , just change some parts of my garage door. He did not upsell me. Unlike the other company told me that I need to replace the garage door and opener !!!! Benjamin is so honest. Nowadays it's quite hard to find a good company. I will definitely recommend First Garbage Door and Gates to all my friends! This company is a keeper!!! I know I can trust them! read more

Ofer and his crew created a beautiful, custom made gate to my requested specifications. I later wanted an automatic opener and he arranged for that, complete with a magnetic lock. All done promptly, courteously, and respectfully. Excellent work with nice service. I thought it was well priced too. I would highly recommend them to others. read more

First Garage Door and Gates - Garage Door Services Near Me - Los Angeles, California

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I had the pleasure of working and dealing with Jonathan who was exceptional throughout the process of our garage door selection, purchase and installation. He made sure we were satisfied with our garage door. When I mentioned a minor defect, he quickly initiated the replacement of one of our garage panels and immediately followed up to ensure we were content. Everything was of top standard and would definitely recommend First Garage Door and Gates to friends and neighbors. read more

The salesman had a horribe bedside manner, and when I didn't agree with his assessment of my garage door and what I needed he stormed out and complained about what I was saying. He said I shouldn't be concentrating on just price, but should also be thinking about service and door quality. After this experience I happened to get a call from the young lady who was I be-lieve the scheduler, and when i told her about this she said "That should never have happened, and I will defintely tell our supervisor about this". She was very good and we rescheduled for the next day later the afternoon. read more