Awesome experience and team! The professionals here know their business, and business is good. Would recommend this to anyone who needs ortho support! read more

Love the professionalism, communication, and enthusiasm of the staff. They are organized and they know their business. I've experienced inclusion and calmness in the office. Very clean. Definitely kid friendly but also Adult friendly. Timely as well. I love how their system works. Nice flow for procedures. Love the office set up. All they need now is an oral surgeon lol. They have everything read more

Alexandria, VA - I've been seeing Dr Lu for Invisalign for 6 months so it's time for a review. Upon entering, I'm always greeted immediately by smiling receptionists. The waiting area is modern and comfortable with light pop music playing. There's coffee and water available which is probably more for parents bringing their kid patients here. Speaking of waiting- I've never waited more than 5 minutes. Appointments run on time and I appreciate that. All the staff is super helpful and friendly. I appreciate they take the time to ensure I am comfortable and i always learn something new about teeth whenever I visit from the kind dental assistants. Dr. Lu is quick and efficient as well. He's a soft talker so sometimes I miss hearing his requests to open or shut or whatever. Additionally I would really prefer if he sat me up in the chair before giving me the lowdown on how things are going. The receptionists are great at finding appointments that fit with my schedule. They send an immediate email with the appointment information. And a couple days before I receive a text message reminder too. Overall I am pleased with the care I am receiving. My teeth are looking better than ever and I appreciate this clean and efficient orthodontic practice. read more

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We had a great first impression of First Impression Orthodontics for my daughter. The staff was kind, patient, and reassuring, and they made her feel comfortable right away. The office was organized, kid-friendly, and we left feeling confident about her care. read more

All three of my kids and I have received orthodontist treatment and we are pleasantly pleased at our results. The staff is super friendly and professional. Dr. Lu and his team are the best that despite moving to Woodbridge, I opted to stay with First Impressions and commute for good service. read more

I've brought both my kids to First Impressions and have had nothing but good experiences. Staff is very professional and attentive. Would highly recommend. read more

First Impression Orthodontics takes great care of my daughter. Today, as usual, they were right in time to start the appointment. They were fast and efficient, and Dr. Lu and Skye, the dental assistant who helped us provided really excellent care. read more

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My son and I both had orthodontic treatment with Dr Lu. I never had a question that went unanswered and he and his staff were always professional and attentive. Dr Lu is the best! read more

This month marks 8 years our family has been with Dr. Lu and crew. My last one is almost out of braces and we will miss this great place! When we first arrived after a surprise move (Go Army!) with records in hand, Dr. Lu had no issue taking over our son's care and it ended up being cheaper and in less time than we were previously quoted before we moved here. He also began monitoring my two 8 year olds' teeth. One was a more challenging case but Dr. Lu patiently handled it with different appliances when his OTC recommendations didn't work for my determined child. :) The other child, who has some special needs and clinical phobias (including the dentist) was sensitive to her fears and, when we discovered the tools' noises were upsetting, was incredibly patient and able to slow the tool down to make lower frequency noises. We've had the pleasure of watching Dr. Lu's practice grow from a couple of treatment chairs and a few staff to a room full of treatment chairs and a large, but personable staff. Never had an issue with insurances and payments. His business staff is very knowledgeable and patient as you try to navigate your insurance. His staff is always very friendly and they seem to enjoy working there. Being able to text them has been such an asset! It's nice to be able to send a picture to ensure rubber bands are placed correctly or to show what has popped out of place to know if it needs immediate attention. They clearly do a lot to create a welcoming environment from iPads and movies for the kids in the waiting room to coffee, water and free wifi (you can work while you wait!) for the adults. There is always a fun little game or activity going on like flat Lu, guessing games or fun drawings. Also, his support of the community around him doesn't go unnoticed! Pro tip: If you can't keep your appointment, you have to be patient for a reschedule. Have your school calendar and work calendars on hand so you don't have to cancel. Bonus: his consultations are free. This made it easier to price compare and he came out on top for our family every time! HIGHLY RECOMMEND! read more

Amazing staff and service offered by Dr Lunch and all his associates. I have completed 32 weeks of Invisalign and I am elated with the results. My teeth are moving swiftly, silently and with so little discomfort that I barely realize I'm wearing the trays. I thank Dr Lu for his advice and treatment plan and would recommend anyone seeking orthodontist work give him a look. read more

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This review is more than two years in the making. First Impression Orthdontics (FIO) is probably the best orthodontist and business I have worked with. Having been told since the age of eight that I needed braces, I am glad I took the plunge 20 years after the fact with them. My dentist had originally recommended another orthodontist office in Falls Church. After waiting for an hour to see the doctor and dodging the wild children in their waiting room, I decided not to go with that particular orthodontist. The entire process from initial evaluation and the day they put on your braces, to the day they deband you, is a guided process and the staff at FIO is available at all hours of the day to answer all the concerns and questions that come with wearing braces. I've had to call and ask how to wear my rubber bands and come in and get wires cut because they were poking my gums. The staff were more than accommodating, even if it was a weekend. Dr. Lu is amazing despite having to juggle many responsibilities at one time and always remembers your treatment and interactions. Each staff member is personable and friendly. The personal touches they put forth to their customers such as toothbrushes/floss for brushing, having lip balm available, a bottle of champagne to celebrate the end of treatment... just tells you how much they care about customer service. I went on a payment plan which spread payments out over 18 months and I was never charged interest. I'm glad that FIO offered a convenient payment plan and they are not knit picky over overselling you services or material. It has been amazing seeing FIO grow in the last two years I have been receiving treatment from them. Small things like hiring extra hygenists and adding chairs in the waiting room are hallmarks of how successful they have been. read more

Dr Lu definitely cares about the patients. Scheduling was a little chaotic but that's understandable with a pandemic and busy area.

Is it possible to love having an orthodontic appointment this much? Dr. Lu and staff are the greatest. This is my second time in braces and I must have had a thousand questions but Dr. Lu took his time to go over my treatment and exchange a couple jokes. A few days and a thousand more questions later, I was in braces! But I must sing praises to Justin and Bridget who are always the first faces I see coming in. Recently I needed to come in because of a wire poking. I frantically called Justin thinking I wouldn't be seen for a few days- his response? "Can you come today?" Amazing customer service. Flexible payment plans. Excellent location. Great office hours. It really doesn't get any better than this! read more

Great appt! Answerd all my questions! Excited have 3 appts to go until I get my braces off! :) I recommend this office for anyone who wants to get braces or Invisalign. They are friendly and worth coming too! read more

An amazing experience start to finish. Everyone in the office is so friendly and you look forward to appointment time. My son got his braces off today and they treated him like he had won an Oscar. They treated him to balloons, candy , popcorn and pictures. The customer service is impeccable. Highly recommend read more

First Impression Orthodontics - Orthodontists Near Me - Alexandria, Virginia

I usually go to Pete's coffee across the street and noticed First Impressions office and walked right up to ask a few questions. Bridget helped schedule me in an appointment and before I knew it I was back at First Impressions to have some scans done for my Invisalign trays after my consultation! Bridget at the front desk was super positive and had a great welcoming essence to her. Justin helped address any concerns and answered all of my questions. Dr. Lu walked me through my entire treatment and using a visual aid, got me excited and super informed so I know what's going on! Definitely will be sending all my friends your way! Can't wait for my bite and smile to be fixed! Y'all are awesome! read more

I love the service they provide, staff is very friendly and helpful, my daughter is progressing very nicely, doctor is very good, area is super clean, and our appointments are always on time. I highly recommend First Impression. read more

The staff here are very friendly and welcoming. Dr. Lu was nice enough, but he wasn't as personable as other dentists/orthodontists I've encountered. After examining my mouth, he recommended a fairly drastic procedure to me, but minutes later, he retracted that recommendation. He just seemed to make the recommendation hastily without much forethought, which was a little alarming to me. Of the 3 orthodontic consultations I received, First Impression Orthodontics was the most expensive out of pocket after insurance paid their part. read more

Dr Lu is a great orthodontist. He's very thorough and extremely good with his patients. I highly recommend Dr Lu. He's experienced and caring when working with his existing and new patients. He takes his time with everyone and makes sure he answers all questions as well as making his patients feel comfortable. Please visit his new office. It's beautiful! read more

First Impression Orthodontics - Orthodontists Near Me - Alexandria, Virginia

Welcoming environment. Friendly staff. They are willing to work around your schedule and for both appointments and payments.

Dr. Lu has a bad habit of canceling/rescheduling appointments days before the actual appointment. The excuse is that it's for a conference, but conferences don't pop up overnight. If it is truly a "conference" then he would've known about it for months and should have the decency to let patients know well in advance. I have experienced this on multiple occasions dealing with this office. Other cons: I've gotten better work done at other offices. I've seen better work from other orthodontists. Dr. Lu rushes the job leaving glue and sharp edges. His breath smells like coffee and it's nauseating. I gave it 2 stars instead of one because there are some pluses. The office is newer and clean. It's in a good location. Most of the staff is friendly. However, there isn't a major benefit to going here. The cost is the same I have been quoted elsewhere. At least elsewhere, the office respects your time and doesn't arbitrarily cancel your appointments whenever they feel like it. read more

We absolutely LOVE first impression orthodontics! Not only is it affordable they take great care of our son. His only been a patient for about 6 months so far and the changes to his smile and confidence is astounding. They also take the time to explain the importance of good dental hygiene especially with braces. And are great with working with our crazy schedules read more

My daughter is seen here for her 2nd round of braces. We absolutely love the Doctor and the staff. Always friendly and helpful. Office is extremely clean and they have complimentary coffee and other drinks! read more

I was recommended to Dr. Lu by my dentist for my daughter and it has been wonderful. Initially, this whole process of orthodontics for my little girl made me nervous, questioning and watching everything with a microscope, but Dr. Lu put me and my daughter at ease. His team and staff are nice, efficient and work well with children! I appreciate Dr. Lu being attentive, understanding, providing options and working with us on my daughter's orthodontic treatment plan. He walks us through the process and is very patient, kind and thorough. Both my daughter and I look forward to the end results, which I know will be amazing! The office is bright, lively, super clean and organized. read more

Dr. Lu and team is wonderful as always! Friendly staff from the time you walk in the door and the front desk clerks greet you till you walk out after appointment is over. If I have any questions or don't understand something the staff is always open to explaining until I do understand without a bother to them. My son always looks forward to coming to his appointments. The office environment is always clean and welcoming! I would definitely recommend Dr. Lu! read more

Everyone here is so friendly and helpful. We're excited to start our braces journey with Dr Lu. They really did a great job answering all of our questions and making it as easy as possible. read more

I can't express how glad I am we found First Impressions. They are amazing. We go back for regular retainer checks and they consistently deliver the best service. I highly recommend this office for all orthodontia needs. read more

Very happy with their services. First, very clean and open space. Does not make me feel like I am in a kid's office. Has equipment necessary and properly placed. Staff goes above and beyond to ensure you are comfortable. And with my crazy schedule, I had to be late or come at odd times and separate into 2 visits-- they were more than amendable!!!! read more

The staff here are amazing! Knowledgeable, courteous, not pushy, kind, and they listen to your comments, concerns, and answer all your questions :) read more

We took our son to Dr. Lu (seriously we called on Monday and they got him Tuesday). We were amazed at how quickly they got us in, the office was clean, in a nice area and not crowded! NEXT on to the big piece of it the cost. Dr. Lu quoted me $3,000 less than any dentist ever has for our son. Our son is borderline needing surgery to fix his jaw and then braces for his teeth. Not only does he have a plan to straighten teeth but the plan will eliminate the need for surgery AND Walter Reed had their orthodontist review the plan and have told us to proceed because the plan was so well planned out! They also offer interest-free payment plans. You pay 15% at banding then even payments for the remainder of treatment time. read more

JUSTIN,KELLY, and DR, LU are an exceptional staff! Thank you Justin for the grand introduction to a beautiful office. You really set the standards high, I think you all have made it tough to find another doctors office (whether that be dentist, orthodontist, general practitioner, etc) that compares to this one. Thank you for an amazing experience! read more

My daughter isn't thrilled to have braces, but Dr. Lu and his assistant are very competent and friendly, making the overall experience pleasant and very tolerable. More importantly, my daughters teeth alignment has greatly improved and she is very pleased. read more

Dr. Lu is an amazing orthodontist with a keen eye in making the teeth naturally aligned. He might be a perfectionist and wants everything just right, but that is okay with me! read more

Dr. Lu and his staff deserve 10 stars! Search no further! Dr. Lu is very friendly and knowledgeable. The office is very clean and modern with state of the art technology. read more

I went to Dr. Lu for my Invisalign treatment. He did a great job with my treatment and was very careful and gentle and explained things so well. I'm so happy with the outcome and get frequent compliments on my new smile. I recommend him to all my family and friends. He has a great modern office and staff too! The office is in a great location. read more

This is my first time writing on Yelp. Dr. Lu is S~O assume that I feel that I need to write. I decided to go with Dr. Lu because of his excellent review and I liked his evaluation and the proposed plan. Of course also Him and his staffs' warm and friendly first impression. So, about a month ago, I got on clear braces. However as a woman on 50th, it wasn't easy and smooth to deal with. I was experiencing discomfort and occasional headaches which lead to stress at work. Dr. Lu was very patient at listening my complain and request for alternative approach. I know it is not easy for any doctor to switch to different approach once started but He was willing to bite the bullet. His primary concern is to make sure that I am comfortable and happy with the whole process. No wonder he is one of the Washingtonian Top Doctor. I know I am on good hands. Oh,I should not forget about his friendly staffs. Thank you!! read more

This review is long overdue. I just completed almost 3 years of treatments and Dr. Lu has been amazing every step of the way. The staff is super friendly and accommodating making the process seamless. Hands down the best orthodontic office in Northern Virginia and I highly recommend Dr. Lu to anyone needing any kind of orthodontic treatment read more

I went to several dental offices and then I went here for a consult and immediately chose this office for my braces. The office was so clean and the staff was friendly. I definitely recommended this office. read more

This is a great facility all around. From Dr. Lu to the receptionist. Everyone is warm and friendly and always has a smile on their face. Very flexible and understanding. I highly recommend this orthodontist/facility. read more

Dr Lu is an outstanding orthodontist. We visited 2 others prior to making our decision. Dr Lu is extremely knowledgeable, professional, friendly and calm with children. His staff are always friendly and helpful and will go the extra mile to help with insurance, scheduling, questions and fitting in emergency appointments (they fit us in on a weekend). I cannot recommend him and his team highly enough and referred several friends personally. read more