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    First Keller Healthcare

    2.6 (20 reviews)
    Open 1:00 pm - 5:00 PM

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    Her OB/GYN Alliance

    Her OB/GYN Alliance

    2.1(10 reviews)
    4.4 miFar North

    Extremely Disappointed with My Visit…read more I had a very frustrating and concerning experience at this office. I arrived at 1:15 PM for an ultrasound, and despite my appointment with Dr. Hartman being scheduled for 1:45, I wasn't placed in a room until 2:45. A staff member came in and told me I needed to see the PA because the doctor was extremely behind. I clearly said I did not want to see the PA and was willing to wait for Dr. Hartman because I didn't have anything else to do that day. But when the doctor finally came in, she told me my appointment had already been reassigned to the PA completely ignoring what I had requested. When Dr. Hartman did see me, she admitted to getting only 2 hours of sleep over 3 days and said she almost didn't come in. She looked so exhausted that I was genuinely concerned about her ability to provide safe care. She was struggling to keep her eyes open. She hadn't reviewed my chart beforehand, glossed over my ultrasound results, and dismissed concerns about how my medication could be affecting my health because it wasn't "her department." I left feeling dismissed, unheard, and like my concerns weren't taken seriously especially since I'm not trying to conceive, which seems to impact how you're treated here. I was at the office for over three hours, and no one made an effort to notify me ahead of time about the significant delay. The lack of communication and coordination among staff was unacceptable. After my appointment on May 7th, I followed up when no clinical notes, after-visit summary, or ultrasound results were posted to MyChart within two days. I was told it could take "a few days," and that Dr. Hartman had only had two hours of sleep over three days, was post-call, and performing surgery the day after my visit. This is deeply concerning not only was I left without timely access to my records, but it also raises serious questions about how safe and sustainable it is for providers to be making medical decisions and performing surgery in such an exhausted state.

    I love the nurses and staff but when asked if I could switch doctors they said I wasn't allowed! So…read moreI switched offices! I've never heard of not being able to change doctors especially when I only ever see my Nurse Practitioner Kara who I love and I've never actually met a doctor there!

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    Her OB/GYN Alliance - Two days later no notes, no visit summary, and no ultrasound results. This is the response I got. Very concerning

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    Two days later no notes, no visit summary, and no ultrasound results. This is the response I got. Very concerning

    First Keller Healthcare - familydr - Updated June 2026

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