Had some cement looking stuff (globs) on our front porch area, she is the builders agent, contacted…read moreher to have them come get all these globs off. When we FINALLY rec'd an email back she suggested WE go buy a power washer to wash off THEIR mistakes?!?! Front door frame was cracked, had to go thru another 2 weeks of emails until she finally got the guy (who lives 2 houses down from us) to come over and replace the cracked board, then he painted it, the wrong color... and LEFT IT LIKE THAT!?? Contacted her about this, still nothing done. So, if you want someone who does LESS THAN NOTHING then go here!

We were very disappointed with our experience working with Katie as our realtor. Throughout the…read moreentire process, she never once held an open house, never met with us in person, and consistently took days to respond to calls or messages. We found her communication and overall involvement to be lacking, which made an already stressful process even more difficult. We do not recommend her services -- save yourself the frustration and find someone who is reliable, responsive, and truly invested in helping you sell your home.

by far the worst experience I've ever had. The contractor they recommended to do work on my house…read morecaused additional damage (although minor in cost) it was more work on my end. They did not my house on market upon signing contrac, it took about 2-3 weeks before I started asking why it wasn't posted yet. Im consistently having to ask for updates when information should be fed to me weekly until the property is rented. The broker took it upon himself to remove the listing without an actual lease or deposit jn hand just based on conversation he had with prospect tenant even though J was told they don't do anything until a deposit and lease are in hand. it's been very unprofessional.

Let me start off by saying that the receptionist was absolutely lovely. After that, it was all…read moredownhill. Let me preface this that 8 years ago we had used a real estate agent from this company when we were looking for a house 8 years ago when coming from AZ to TX. We called, we sent property addresses over. We flew in, we met, we went to some 20 houses over 2 days, got qualified for a loan, and bought a house. Was quick, easy, friendly and went like every other house Id ever bought. Something between then and now has changed. We called on a Fri afternoon and the lovely receptionist took some basic info and then we got a callback from some kind of intermediate person who took all the info like the properties we were interested in, what our current housing situation is, what we wanted to see, what we wanted to do, price points, etc. Then Fri evening we got a text setting up an apt to meet Carol the real estate agent on Sat morning. Now granted, all of the conversations we had had up to this point centered on the belief that we were going to be meeting with a real estate agent so that they would be setting up times for us to be shown the properties we were interested in. That was soon to become apparent this wasn't to be the case. When we sat down with Carol, it quickly became apparent she had no idea what was going on, as she started asking us questions like how many bedroom house we were interested in, stated that we had a price cap of 850k, which was the price of one of the homes we were interested in, but wasn't our price cap of another that we had told the intermediary, and was talking over us when we were trying to correct her. Finally asked her point blank if she had even looked at the houses we had sent, and she said she didn't because she hadn't had a chance since she was on "her time." Then the pamphlets came out of a worn and well used gift bag, and the sales pitch started, how we'd have to sign on for 60 days, so we got up to leave. She coaxed us back begrudgingly and now quite skeptical, said it could be only for a day, but then she started telling us that no one will show us a home unless we're pre-qualified. Argued with me about it even. Now I've bought a few properties in my day, even currently have an investment property I purchased 3 years ago, and this has NEVER been a problem. I can get qualified, not just pre-qualified, in under 24 hours as a very well qualified, asset heavy purchaser. But she just wanted to argue about it, seemingly more concerned if she was wasting her time, not listening to us, arguing with us, and trying to rope us into a contract with her company than being interested in providing a valuable and quality service to us. It felt like we were in a used car dealership than in a real estate agent office. As I told her, I dont beg people to take my money, and I was expecting a $25k-$39k service (would have been her comission) but instead I got someone who didn't do any homework, was completely misinformed, argumentative, and was sales driven instead of service driven. YMMV, but I do not recomend, as I've NEVER seen a real estate company run like this. When we left, I called a different real estate company, sent over addresses, provided all the info, and was immediately set up to be shown the houses, as it should be, with none of the problems I ran into with Shine Real Estate.

I cannot praise this company enough! My husband and I have…read morebeen working with them since February of this year - when our first home was being built. Heather is amazing! I have called her multiple times and not once has she made me feel like I was a nuisance and always (always) answered all my questions! Unfortunately, the home we were having built wasn't satisfactory (major structural issues) and when we had to make a choice on what to do next, within hours, Jimmy made sure we were taken care of (at the time Ms. Heather was out of the office). I wouldn't hesitate to work with this company again (if I ever had to), but most importantly I would recommend anyone to them! They have made this entire process smooth, especially when things got a little bumpy! Thank you, SWBC team!

Well... All I will say is: SWBC Mortgage will look out for…read moreyou! I am a U.S.Army Veteran- and after my contract ended/discharge- 10 years later, here I am, interested in purchasing a home. I will HONESTLY say- SWBC has made this experience EXTREMELY PLEASANT!.. The entire staff works together- so I feel confident that I'm in good hands. Their communication is excellent- and they're very professional & informative.-- I'm sure I drove them all crazy with my anxious questions- due to my excitement of purchasing a home for the 1st time); And every time, they assist me with a smile. I'm not sure about other individuals- but I hate being 'out of the loop' when it's dealing with my family & myself.- And as often as SWBC have contacted me, I swear they have my email address & telephone number on speed dial. (Lol)... It's really reassuring to know that I'm in great hands! (*Plus- I was going to go with Veterans United Mortgage- but I'm glad to be working with SWBC... They offered me a slightly lower Interest Rate!-- and every penny counts) Thanks Jimmy, Rhina, Heather, Debbie, Tricia- and the rest of the SWBC family.

We rented a house for two years and had a great experience. Everyone at the office was always…read morewelcoming, respectful, and helpful. The house was in good condition, and at move-out we used the recommended cleaning and carpet cleaning companies, followed all their instructions, and had no issues. We definitely recommend this property management company. A special thank you to all the ladies in the office--we truly appreciate you!

Lived in a rental from them for 2 years- had zero issues except for upon move in as the house was…read morenot clean and then a few minor repairs throughout that 2 years- once was the ac unit blew and once was the in ground back flow for the sprinklers after a freeze. Upon move out, the house was left in better condition than it was upon move in. It was clean- except for a few minor details we missed (i.e- the vent fan in the bathroom) and I even went out of my way to do minor repairs and fixing of things as I lived there. (Pressure washing the driveway, porch, garage, back porch), lawn care and tending to the dead bushes they left me upon move in, fixing cabinet drawers that fell apart, replacing flashing on a corner that was caved in, etc. Now that we have moved out, we are being charged $700+ for "repairs" to patch nail holes and tv mount holes despite being explicitly told not to do so. In addition I'm being charged for tree trimming despite the tree being in the same unkempt condition upon move out as it was upon move in (yard is on a deep incline, I don't have the tools or ability to trim it due to its height). In addition, they tried to charge me for replacement of weatherstripping. It wasn't until I raised questions that they agreed to remove the charge for the cost of the weather stripping (not the labor) because it was indeed normal wear and tear. I don't really have much of an issue with the tree trimming cost. But I do have a huge issue with the fact that I'm being charged $100 an hour for labor to repair things I was told NOT to repair and additionally for a repair that was a normal part of the make ready process and NOT my responsibility. To be fair, I should've known better after renting from them once years ago and demanding my money back after finding the place was infested with roaches. I decided to give them a shot 5 or so years later as the house was in my budget and in the location I wanted. However, nothing has seemed to have changed. Natalie the owner even called me an asshole because I raise questions when being charged for things I don't feel I'm responsible for. If that makes me an asshole, then I'm an asshole. The attached photos are how the house was upon move in. ***response to tri city's response*** Tri-City Property Management the cleaners were not sent back out. The "cleaner" called me and refused to come back out as she stated she "scrubbed" everything and the places I had concerns with wouldn't come clean. The verbiage on the move out checklist is hardly a "suggestion" to not fill holes on your own and is a firm- do not do it. I had the original paint at the house. Hell, there were spots I did repair and paint that weren't even mentioned because it was the original paint. Had I known it was a "suggestion" I would've done it myself as charging $100 an hour for labor is insane to change a few bulbs, batteries and repair a couple tv mount holes. The tree just wasn't in my ability because of the slant of the yard- I'll eat that cost but the rest is a complete crock. An additional photo has been added showing the email exchange between myself and the person who does the walk throughs for tricity. She herself stated it was wear and tear after I pushed back on the charge.

Twenty-eight years ago Raye found us a home that fully exceeded our expectations...allowing us to…read moreraise our children in a comfortable home with lots of room and a POOL. Children are grown and gone, home is too big and we are too old. Raye to the rescue! We found a smaller home in a smaller community but really needed to sell the one in Killeen. From the day we contacted Raye until we were under contract was less than 3 weeks and considering we were selling "as is" that was quite an accomplishment. We HIGHLY recommend Raye Mayhorn and her team for your real estate needs.

I had questions about the market, Raye was available to sit and visit with me to give pointers how…read moreto read the market as I aspire to scale my business.

We found Susan from a house she had listed on Zillow. She was very quick to respond and didn't slow…read moredown a bit. We were living overseas when we began this process, so time zones were a real challenge. Susan set up a web page for us to view houses and leave comments. This made the process so easy. When we finally arrived in Texas Susan had lined up some of top choices to view. She took it in stride when we added things last minute and ended up going back to the other side of town. It didn't take long for Susan to realize whet we needed in a home. Susan walked us through every step of the process and was very helpful when we needed to change the closing date based upon when we would be returning to Texas. She has even check on us a few times since closing! I feel like we have more than a Realtor in Susan, we have found a friend!

Luckily and thankfully for us Susan Banks (with Coldwell) was already a good friend of the family…read moreso we already knew the quality of a person she is. Susan helped us find and navigate our real estate sell. We were able to sell and also close on our new home in less than a week apart. I cannot recommend Susan highly enough! She was patient, highly knowledgeable about the market and the real estate business. Susan was incredibly flexible and accommodating in scheduling the showing of our home.  We were completely dependent on Susan due to the timeline of our relocation.  She was patient with our changing my mind about offers and generous in giving detailed feedback and notes in reading contracts, pointing us in a good direction with lenders for our new home purchase even though she was involved in selling our current home. Susan set realistic expectations throughout the process, and basically guided us through every step of the way. Also important to us was the fact that she put absolutely no pressure on us and provided information in an even-handed, non-judgmental manner. Bottom line - I can't imagine having a more positive experience and recommend her and Coldwell without reservation to anyone looking to buy or sell in this stressful market.  Thanks Susan for all of the hard work.

As first time home owners, we didn't know anything about buying a home let along in a whole new…read morestate. We were recommended to the Esperanza Realty Group by a fellow client who had an amazing experience under Julie James. Upon our first meeting with Julie and our direct agent Lisa Kamprath we immediately knew we didn't need to look anywhere else! My husband and I left feeling confident in moving forward in this journey with this amazing team. They left us with so much knowledge and gave us a breakdown of EVERY STEP! Now my husband and I have jobs that require a lot of attention and time so house hut was one of our worries. Our worries were quickly calmed. Giving the ladies a layout of what we wanted help them give us a great list of different homes that we were able to look through a special website before we toured! With each house Lisa and I toured she listened to anything I loved or saw opportunity in what we wanted. Closing was one of the parts I thought would be the most stressful. Naturally in life there is always bumps but with these ladies they made sure ever thing was running smoothly! Julie James and Lisa Kamprath went ABOVE AND BEYOND!! To find people who are passionate about what they do isn't something you see often. Julie and Lisa made Texas feel like home. They made what tents to be a stressful process of by a home a stress free adventure.

Julie was absolutely fantastic. She went above and beyond. Her assistant as well. We recently sold…read moreour home in Killeen Texas, while living 3 states away. Everything went smoothly and being so far away it still felt as if she was next to us every step of the way. We couldn't be any more grateful.

Deanna Reese is one of the most amazing people I have ever had the pleasure to work with. She…read moreexudes professionalism and always goes the extra mile to make sure that her clients are informed as much as possible. She helped me sell my home and could have doubled up on the commission when it was time to buy but instead passed me off to another agent that Deanna thought had a better knowledge of the area I was interested in. I thought that was really cool because I would have absolutely used her again and she could have probably gotten an easy commission off of it since I was on a time crunch to buy. The fact that she would rather have me paired up with an expert in the area than make some easy money really should tell you everything you need to know. If you do decide to use her, don't be afraid to ask her opinion on things. It's one of the most important times in your life whether you are buying or selling and she will make sure you make the right choices to fit your needs without being pushy about it. I wish I could give her more stars. She deserves it. A+++

I recently purchased a new home, and Deanna and her team were the absolute best! They pride…read morethemselves on being "full service" and this is so true. Everything about the process was so smooth and simple. After closing, Deanna even offered to meet the utility company at the house, if I was unable to, to get our water turned on. So many people in this business are no longer readily available after your house has closed, and this is so not the case with her and her team. I know I will always be able to contact her for any future needs and she is just as responsive as she was before she had gotten my business. Thank you, Deanna, for making this process so enjoyable!