I have no idea how this bank got 5 stars!! It must be insiders going in and making fake reviews. SO…read moremany problems! It's NOT AT ALL convenient, they're very slow, they're outside of town, no drive up, you have to go inside WALMART to do business, the phone app is CRAP and gives only basic info even on each transaction, forget about getting phone help without listening to numerous prompts and jumping through many loops to verify identification. That's just scratching the basic surface too!! I've had so many other problems with them! DON'T USE THIS BANK!!!! The gimmick they're trying to sell you isn't worth it!!!!

Crappy customer service. Zero care about customers. Literally standing in line with 6 people, 3 of…read moreus talking about closing the accounts here and moving to a different bank. Hate this bank.

Very helpful in correcting my deposit error. I accidentally deposited a check into my personal…read moreaccount instead of a retirement trust account. The manager told me that they would pull the check from the ATM (when they could gain access) and deposit it into the correct account. It was done exactly as she said.

Can I give this place zero stars? I have had multiple bank accounts, and with any bank if there are…read moreunknown charges or anything funny looking on your account they help you. NOT THIS BANK. I'm negative $312.77 when my account was supposed to be closed over covid and when I called to have these insufficient fund fees reversed after the bank paying ZERO dollars towards any payments, and losing no money on their part, they refused to help me and still tried to collect the "balance owed" on a bank account that wasn't even supposed to be open. I havent used a card or made any transactions on the account in MONTHS. They are out to steal your money. You've been warned!

From the owner: Founded in 1941 in Fredericksburg, Texas, Security State Bank & Trust (SSB&T) is a community bank…read morethat understands Texas people and Texas businesses, because that's what we are too. Now with 18 branches across the state, we offer all the products and services the big banks commonly do - made personal. We're known for our friendly people, who always focus on service, not on sales. Whether you walk in or call, you're immediately connected to a real person who can help you. We'll walk you through options in personal checking and savings; business checking, savings and merchant services; mobile banking; credit cards; CDs; trust; wealth management; and loans including consumer, business, mortgage, farm and ranch, and SBA. Reach out today.

Like this bank and like the people who work here, the drive-through is open on Saturdays till noon…read more I've been using this bank for many years and although I have not always used them for loans they are always happy to at least have the opportunity to give me the information to see if I want to use them. I don't know if it's the bank or the people but it feels like a small town bank and I feel like they know me when I walk in.

This is biggest rip off bank. I had open heart surgery done....and wasnt paying attention to my…read moredebit cards....they charged me $108 in overdraft fees...in one day. I called customer service and sat on hold for 20 minutes only to be told it wasnt the banks fault yhat was what they had to charge me! I miss Cove State bank where they took care of customers. This bank has no empathy or caring about its customers. Open an account at your own risk. i will be closing mine.

I would give less than 1 star if that was an option. Went to withdraw 18,000 cash today because the…read moreperson I'm buying a tractor from wants cash IBC did not have the cash and ask if I would come back tomorrow I said yes even though it might mess up my deal, since I've left the bank this morning I've receive 6 phone calls wanting to know what I'm going to do with the cash, this is none of there business to make a long story short they are forcing me to take a cashiers check and closing my accounts because I ask for 18,000 of my money and would not tell them what I was going to do with my money.

After banking here for twenty years, this past year of horrible service and staff has been enough…read moreto make me change banks. Even managers have told me incorrect information, tellers don't understand what they're supposed to be doing, and they're slow. I can't stand this branch!

I give three starts because they made it delightfully easy to close my account. Unfortunately that…read morewas the only thing that was easy. Opened a checking account. They dinged me with a $5 fee for the ATM card, which was not disclosed to me until I saw it on my statement. Tried to link the account to PayPal but was unsuccessful. Tried to link the account to my brokerage house, which sent a couple of small deposits for verification, you know the drill. The problem is that these small deposits were not shown on the Arrowhead online portal, so I could not proceed with the verification process, so no successful link. It turns out the deposits were made, but I didn't learn about this until I got my paper statement, by which time the verification process had timed out. All of this happened over 15 months or so. Several times Arrowhead threatened to suspend my online access if I did not log in by such-and-such date. Once they declared the account itself dormant without warning. I had to send them a written request to re-open the account. The only transaction I ever completed successfully was the account closure, the one-and-only time I ever used my $5 ATM card.

Nice Bank I have used for a number of years. Employees are helpful and courteous. I have never had…read morea problem here. If you are shopping for a loan or a bank try stopping in. Maybe this is the place for you.

Bank told me they would increase my HELOC. I believed them. 6 weeks later they told me no, with no…read morereason given, and no counteroffer. Caused me a major problem as I was using the HELOC to finance a purchase. Shame on me for believing them, but shame on them for jerking my chain like this. Not a great ending to a 15 year banking relationship.