Maintanence Department is horrible - placed an emergency call due to a broken pipe in garage, resulting in having to shut water main off and having no water in house. Placed EMERGENCY call at 7:00pm Sunday 6/18 - at 12:00 noon after receiving no call, placed an online emergency call - finally got someone there from Mega Star Restoration at approx 1:30 pm (no call prior to them showing up) and they couldnt speak english, had to use google translator to talk to them - they said the previous repair done several weeks earlier was done incorrectly and they had to go to Home Depot for parts - approx 3 hours later they came back - supposedly completed the repair at approx 5:00pm - we had water for approx 4 hrs - went to use water at approx 9:30 and there was no water - went into garage and the repair they had just done was undone and no water - the pump was not pumping any water - shut water main off again - placed an EMERGENCY CALL at approx 9:45 pm - AGAIN next day hear nothing from anyone until Mega Star shows up at home AGAIN with technicians that speak NO ENGLISH - now they have supposedly fixed the pipe issue but still NO WATER - now they are saying it is a city issue ??? i don't even think we have city water as I think we have a well? Cannot get any response from First Key - my husband missed a full day of work due to lack of communication from First Key and the 3rd party vendor - I spoke with the Maintenance Department several times trying to find out the status. Placed several calls to Maintenance to try to speak to a supervisor - right now waiting for call from supervisor - was promised at 1:30 that I would receive a call within 1 hr - it is now 2:15pm and no call from supervisor - 2 days now and no water - it is 95 degrees in Florida and WE NEED WATER ! ! ! ! read more

Most of the positive reviews are for the service staff, who are all kind and friendly. They attempt to do their jobs within the limits of the rules and regulations set by FirstKey and most times the responses are prompt. Specific to the service received by FirstKey, the company seems to be 100% profit driven and have no concern for keeping their tenants comfortable. The company does the bare minimum legal-wise to ensure the home is habitable and no more. I don't believe they inspect the properties they own before making them available for rent, so there are issues the home may have that are not apparent until a tenant has moved in. Because of this, its a crapshoot on whether you're get a comfortable home or not. If you run into any real issues with the property, be fully aware that FirstKey will not attempt to correct the situation, and will immediately start to let you know how everything is the tenant's responsibility and not something they will address. The home I rented with FirstKey is borderline legally rentable. When in the first month of moving into the home I noticed issues with the foundation, which I promptly put in a service ticket. When you look at both front doors, there were noticeable gaps all around where you can see the outside. A tech was dispatched immediately and the only thing he was able to do realistically was attach some rubber "stoppers" at the top and bottom of the door to attempt to address the gaps in the doorframe and was supposed to put in a request for the foundation to be address, nothing happened. So now, when it rains heavily, there's water at the front door. Some of the cracks have also allowed critters in the home, and to date I've had scorpions and 2 garden snakes slitter right under the door. The property had issues with the water pressure in the hallway bathroom, so the tub wasn't getting hot water and the toilet isn't completely flushing. Both were also promptly addressed since it was still within the 1st month of me moving in, but as I was pointing out the general quality of the shower stalls (cracks in the shower tile, some type of black substance falling from under the tiles, and the tile not being sealed to the wall) and was told FirstKey considers that to all be cosmetic and not requiring a fix. Neither bathtub faucet works 100%, and the water pressure is "questionable" at best. I have to keep a bottle of water next to the toilet so that it can be completely flushed. The sink faucet caulking is coming up, and I had to bleach the walls to kill whatever that black substance was. Another issue the property has is that the repair work done from the last occupier wasn't done effectively, and all the "repairs" have since come undone. There were large holes in the master bedroom, and hallway walls. When I first moved in I asked for these repairs to be redone as you could see the cracks re-appearing in the spackle "patch" job and was told that was cosmetic and no need for the repair to be done. These cracks have grown over time, and while the holes haven't re-appeared, there are 4 obvious areas in the walls where there's damage. The kitchen counters were not properly installed, and are now warped. The are areas of the kitchen ceiling where water damage is so extensive that the ceiling is drooping and you can see the drywall paneling that was installed as the drywall tape is coming off. The kitchen cabinets were missing shelves, so I had to go to Home Depot and purchase wood to have kitchen shelves. There were also several knobs missing, which I was also able to purchase replacements that closely matched what was there. The current major issue concerns a pipe bursting in Jan2024 that was not fully repaired in Feb of 2024, leading to mold growing along one interior wall and every time it would rain the carpet would be soaked through for days. During the initial repair, I called their maintenance line to inform them twice that the 3rd-party company FirstKey hired to perform the work was not completely fixing the house, and causing more damage but was told it was no issue. Fast forward to June/July, and there's mold growing and wet smelly carpet. I was then told I was the cause of the problem because I didn't clean the gutters... EVEN THOUGH where the leak was there were no gutters. The maintenance department then cancelled my service request after I refused to pay to have the gutters cleaned so I had to call local code enforcement to get something done. I still don't have a fully functional central AC, and have had to resort to window units to keep the home comfortable. This led to an issue with the electrical where the house would trip the circuit breakers several times a day. I put in a request for it to be fixed, only to be told again I was was the problem. After about 2 months I put in a request again, and another tech came out and tested the outlets. It turned out that one of the window A/C units was plugged into an outlet that was fault read more

This is the absolute worst property management company that exists. I do not recommend renting from them. They charge you for everything under the sun they can get away with without explanation, and their "customer service " calls me from Poland. Good luck ever trying to get a hold of someone who not only speaks English but actually helps you! I literally moved and broke my lease because this company is an absolute pos company. If you rent from them than maybe you would understand. Please don't if you want some money left over at the end of the month. Nothing but problems! read more

Update from my previous review: The only positive I have is that Mariola with FristKey is trying to help. She's the only employee who is communicating. I took another half day off as I was told my refrigerator was being replaced. When the technician arrived, he did not come with a new appliance and was told to assess the problem. FirstKey maintenance continues to not communicate properly (or at all). Day 14 and this is my current "fridge fix". Day 15 and no resolution to my maintenance issue. read more

FirstKey Homes - Real Estate Services Near Me - Marietta, Georgia

Worst company ever. They dont connect you to a manager. They dont give you your own property managers number so that you can email them and they blow you off. They dont care that your house is unlivable at 47 degrees because you've been trying to get them to repair the hvac for days. They take your money and pay themselves and let you live in an overpriced craphole. How can anyone expect people to be happy paying this much for rent when they dont do anything to make the amount paid even reasonable. HIRE MORE MAINTENANCE WORKERS IF YOU CAN'T FIX EMERGENCY MAINTENANCE ISSUES IN THEIR LEGAL REQUIRED TIME. read more

FirstKey Homes - It is so cold its unhealthy at this point - Real Estate Services Near Me - Marietta, Georgia

This was a great first experience, working with first key homes. Everyone was very nice and helpful and met all my needs. Communication was great with keeping me up-to-date on the next step and process to moving. read more

awful read the reviews. All true. They are terrible to residents. Pay on time..keep place clean and leave with correct notice. They make it miserable with your deposit. Customer service is never ending emails..Document and take photos be persistent to beat them..Donna MCWhorter is a horrible manager..no phone calls just repetative emails . I am this close to filing a court case on them read more

I have been sitting in this house that is right now showing a whopping 85 degrees, with three children one of this has asthma and has been having trouble sleeping. I have called several times and they sent someone out who was here 3 hours and did not fix anything. It has been more than 2 weeks and nothing. First Home Keys is the worst, I caution anyone thinking about renting their properties. Slum Lords is what they should called this company. read more

This company is pretty much a scam. Corporate greed - buying up houses and renting them at inflated overvalued prices. They are all over you once you sign up and get approved, until you pay and move in. Then they disappear. Much of the stuff they should be paying for is put on the renter. This has all you need to know, from the Better Business Bureau website: "According to information in BBB files, FirstKey Homes has a pattern of complaints alleging Billing Issues, Repair Issues, and Customer Service Issues." Unless you're going to address the BBB statement, don't bother with a reply FirstKey. read more

We live in Summer Walk subdivision in Canton. we have been attempting to get a pool pass for several months. we learned that FKH had an unpaid balance with the HOA. we were assured that it had been paid by FLH rep. it has NOT been paid. can someone enlighten me on how to get these people to pay the past due balance so we can get a pool pass. my daughter has physical issues that swimming helps. we need to use the facilities for which we are paying. Susan Updegraff read more

Worst company I ever rented from for the last 5 years. They are trying to charge me for a wall they never repaired after mold remediation. Garage continued to flood every time it rained. They locked me out on my final day with them while i was at work and I still had my property in the home. It was a fight to get my property back. Then charged a ton of cleaning fees on top of full cost of repaint and re-carpet with no deductions for wear and tear for the 5 years I lived there. Charges were also sent well after the 3 day required notice of deductions from security deposit. Even after disputing the charges in writing, they still don't return calls or emails. read more

I had a maintenance request with with them and the guy that came out ( Keith White) he was very hospitable he wore shoe covers. He went above and beyond to make sure everything was right. I haven't had a Pleasant stay with the first key homes, but their maintenance team has always been spot on when it comes to helping fix something and I appreciate that will I recommend anyone to move in a first key home. No I would not for many reasons, but I do value or their maintenance and really appreciate them. great work Mr. K. White. Thank you. read more

SLUM LORDS I may be giving them more credit than they deserve. These fools will ONLY communicate when they want your money or when it is time to renew your lease. I have been dealing with these horrible excuses for people and I have NEVER spoken to my property manager. The maintenance group is even worse. If you are searching for a home, stay away from these people. Contact me and I will give you a cardboard box. It will be better than one of these properties. read more

There is no help when trying to look for homes. I tried to view a home and reached out on viewing a home before starting the application process and they said I had suspicious activity on a brand-new account! When I reached out, they could not even tell what it was!!! I got an email from Benjamin Venegas who was not helpful at answering my questions!!! read more

FirstKey is an awesome property management company! You are quick to respond, friendly and efficient!! Thank you Tyrone, Jessica and Jovanny (Las Vegas)! You are great at what you do!! read more

just sad. I will keep it as short as possible. The problem is how the company responded to the problems. 1. rental Has a pool. The pool company don't clean it properly though. It has turned green 3x in 2.5 months and needed drained within the first week. 2. Sewer pipe busted and was leaking feces and urine into my living room and hallway. IT TOOK 5 WEEKS TO FIX 3.Water pipe was broken from day 1. Leaked water throuh ceiling...a constant drizzle...until the ceiling started falling off. It took 6 weeks to fix. 4. Another pipe busted. Leaked water underfloor of a different bedroom. It took 8 weeks to fix...however, there was freestanding water for 8 weeks...mold is growing...it stinks really bad. That still hasn't been fixed...going on 2.5 months 5. AC motor just broke today. The company said they have to order the motor and will be a week. Without AC. It's 105 in Vegas today. it's the response. sad. The whole house wreare read more

Kellee was very sweet, supportive and helpful. We didn't necessarily receive that kind of help throughout the entire process (and it was a very long process) but we are super grateful to everybody that did their part and made this finally happen! A big thanks to first key homes and to Kellee for all that you have done. read more

First Key is a joke. We rented a house in a new subdivision. Poorly built homes, floors were coming up EVERYWHERE. It was dirty when we moved in (still had a turd in the toilet) and a huge crack in the master bathroom mirror that broke off completely about a month later. I understand that the building of the house wasn't first keys issue, they just bought them and rented them, but the rent is outrageous for what we got. Had a busted out window for almost 3 months after a storm blew something into the window before it got fixed. I had multiple maintenance requests get declined before the finally came out. Then they charged ME for the fixing of the window. I've had unknown fees added to rent and when I try to contact them about it, I don't get anybody that can actually help. but then if rent is late, it's still my issue. Their payment hub is crazy. I can't pay rent one week ten power the next week. EVERYTHING, including fees and charges i don't want to and shouldn't pay, are included in one lump payment. It can't be separated. We only rented this house for a year, which was the plan anyways, but it has been ridiculous from the beginning. RENT FROM SOMEONE ELSE. read more

My AC went out in the middle of an excessive heat warning. Wesley came out first thing and had it fixed in a few minutes. This is the second time he has helped me and each time he has been fabulous. I would give his service 5 stars. However, if I'm being honest he is the only person that has fully completed any maintenance request I have put in. Every other request has been completed partially or they made the issue worse than it was before they came. An electrician came to replace a switch for my ceiling fans-he was not able to replace it because the company would not pay for the cost of the switch-it was too expensive. Now I have non working ceiling fans and lights. Another example-the flooring in my partially finished basement has green goo (it's the adhesive they used on the flooring that liquifies because they didn't put down a moisture barrier) that comes up between the cracks and has ruined anything I had there. First Key paid a company to come out to "fix" it. They took the flooring out, cleaned it and put it back down. The workers said it would just happen again because First Key was too cheap to do it correctly. They left glue all over the doors and walls and there is a place where they didn't even replace the flooring. The workers were right-within a couple weeks the adhesive liquified again. read more

I provided a 60 day in advise move out date of 7/8/24 later switched to 6/30/24 which was approved. I was advised by multiple people that even though my lease was not over until 7/17 I would not be charged rent for any days after the move out date. Once I received my final bill they changed me to the end of lease date. I spoke to corporate regarding this & was advised that regardless if misinformation was provided they have the legal right to do this. They took position back on the property on 7/1/24. I advised that they request a move out date so they can work on the property & market for future renters. I have never in my life been lied to a company from what seemed to be on purpose. Also I do believe they are profiting for utility charges on the property with the final utility charges. read more

Your maintenance technician Julian Shaw is very friendly, professional, and knowledgeable. He is hard working and completes the jobs, accurately and timely. He is focused on his jobs and completes them in a fully satisfactory manner. Thanks, Julian Shaw! read more

Upon living in this house for 10 months now, we noticed a few spots downstairs in the ceiling that kept getting dirtier and dirtier. 3 days ago we contacted a plumber and our property manager for our rental property about the issue along with sitting on hold with the maintenance team for 2 hours just to get NO HELP. We sought out help from the plumber and he believes that our ceilings drywall is infested with mold, AND likely black mold. We sent pictures and documents into maintenance and our property manager again with NO answers or help. A dry wall company contacted us yesterday stating First Key Howes is requesting them to come out and investigate but they couldn't get back in touch with them for approving the diagnostic Process. We have 2 asthmatic children with symptoms that gave gotten progressively worse in the 10 months of living here. We have contacted their doctors to test them for mold toxicity due to the nature of our homes problems. I also am a cancer survivor with an immune compromised system and have experienced excessive chronic fatigue and more medical issues living in this home than I have since completing my cancer treatment. We are in touch with two attorneys due to there not being any form of urgency on behalf of First Key Homes, LLC About this matter. i do not recommend renting with this agency. read more

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We put in a request for our windows and they gave us a call right away. We got Phil and he is amazing! Such a caring guy and makes us feel right at home! He will definitely be our guy we request every time! I wish we could put five stars for Phil because we love him but I am not a big fan of First Key due to the property manager and their little helpers. All maintenance guys that have come have been great and so helpful but upper management is just awful! Not going to say more because it will be way too long. But nonetheless Phil came and gave us a little hope that not everyone at first key sucks! read more

Avon, IN. We rented a house from this monopoly of a company and DO NOT RENT FROM THEM! The maintenance team is nice BUT very inexperienced. We had our HVAC/AC unit worked on over three different times. We had a water leak in the upstairs bathroom that leaked into our HVAC system, and nothing was done about the sitting water in the system. Our mailbox post dry rotted and fell over, they made me pay for it, and then they came and put in a new one, in which they did not secure it properly and it began to lean over again. PAY ATTENTION TO WHAT YOU ARE RESPONSIBLE FOR IN YOUR LEASE FOR REPAIRS IT'S RATHER SICKENING! Lord forbid you ever lose you job and have to get a new one. They do not work with you at all, they do not allow partial payments. You cannot pay your rent first and then pay utilities later in the month. I pay my bills but things happen. When I went to pay a past due amount they would not allow me to online and froze the online account. When I called to pay it with my debit card, they said they didn't have that one on file and I could not add it. I could not use the checking account they had on file as they said it wasn't secure. The only option they gave was to add the money to the card on file (it was my old debit card, someone had hacked into my account, and I had to get a new one) or drive an hour one way to pay at the office with a money order. Read all the reviews first, as I should have done before renting. They do not lie!!! read more

Never even rented with First key homes, but was a prospect renter. I put a whole fee down on a house that was unavailable till a future date. When the house became available, I immediately went and toured it and declined to rent it. I immediately notified the agent who had contacted me about viewing the home and was assured that I'd receive my whole feedback. I received an email about a month later stating that I was due my whole fee but never received it after several phone calls and many emails. I have yet to receive that hold via $500 back and it's been well over the 30 days that was stated in the contract, no one will bother to call me back and I have reached out multiple times to multiple different people. I will never work with this company again! read more

I've been waiting 2 weeks to get approved for a home. I got a nice lump sum in my savings and I haven't rented a house in 10 years and these people tell me I'm approved for $1,400 a month and I have a family of six. Joe, we're a family of six going to get a house of $1400 a month. I wanted to pay up for 2 years and when it comes to customer service and getting back to you promptly, this company isn't what it should be. I'm writing this review because I don't want people to think that this company is about helping anybody. I haven't even got in one of the properties yet and tell you the truth. I wouldn't recommend renting a dog house for your dog from this company. The company is trash and I don't understand how they keep operating read more

To clarify...these pics were taken about 10 days after our initial move in date (move in date kept changing because the house was NOT ready). And then we sent these pics in, waited a week, and NOTHING got fixed. Not the spindles, not the mildew, not even the paint. We went back the day of our lease signing and checked harder and found completely clogged gutters and a wild patch job on the roof (most likely a cause of the unkept gutters). Mind you the firstkey team assured us that everything would be taken care of by the service team. I appreciate your response Scott, but the way the base boards of this house looked it was evident that no one actually cleaned this house. And if a team came out and assessed this house as safe and/or ready, they're scamming everybody. I won't be signing the lease. But I will continue to leave my honest reviews until my deposit is returned to me. read more

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If I could I would give first key homes a zero for a rating. We are in the market to rent a home at this time, not buy. So we found a home we LOVED in North Port FL that had four bedrooms and was beautiful BUT we were denied by first key homes because of us owning a husky. I find Lucy is the sweetest little girl and I'm truly surprised, we have NEVER had any issues with her or previous rentals. I should have listened to the bad reviews about this company before applying, and they won't refund our application fees the policy states the fees are for a background check but they didn't get that far, so we should be refunded. I also explained how I've had two brain surgeries from chiari Malformation and although she's not registered as a service dog, she's trained to help me in case of an emergency Please please share, this is company is shady and their processes are unethical! And as you can see from reviews, they are slumlords. read more

We haven't even fully moved in yet and already see red flags everywhere. We are moving to Georgia from out of state. We checked out the rental (a house) in person in May, applied, and signed the lease a week later. During that time they gave us the opportunity to pick a move-in date of either June 1st or June 14th and we picked the latter for we had a vacation trip to Costa Rica coming up during the first two weeks of June. We figured we don't mind paying a half month and moving in around the 20th, during the weekend. They emailed us (well, my boyfriend only, apparently you can't have two equal rights renter on a lease, so only he gets the email communication) on the 5th saying the key will be posted in a lockbox somewhere on the property and will have to be picked up the 14th, the day the lease starts. We told them we will be in Costa Rica at that time and asked them if we can pick up the key a few days later. No, has to be the 14th. We then asked them if we can send someone. No, has to be the person on the lease. We then asked them if they heard the part that we will be OUT OF THE COUNTRY. Yes, and the key has to be picked up on the 14th in person. So, we arranged to return from Costa Rica on the 14th, and I bought an extra round-trip ticket from NY state to Atlanta, so that I could take a cab to the house, find the lockbox, enter the code, retrieve the key, perform a quick inspection, and then fly back to NY state to pack. This was about $600. I wonder, would it been so hard to show some flexibility and let us pick up the key when we were already in Georgia with our moving trucks? Moving on. During my initial inspection I found a few issues. The place was grimy. Not too bad, but I know my first thing to do when I arrive is to thoroughly clean everything. Spiders in every corner, dusty floor, dirty kitchen appliances, that sort of things. I could tell it has not been cleaned since we attended the showing. The key to the back porch is missing and the door is locked. Currently no one can go in or out to the back porch through the kitchen. The water took a long time (minutes) to turn warm, and never actually turned hot. I'm hoping that's just a matter of adjusting a setting on the boiler. The big Rently lockbox for showing the place is still on the front door. The fridge is leaking. There is a shed in the backyard that has been evidently used by someone. I found beer bottles, cigarette butts, that sort of stuff in there. The shed's door is unlocked with no lock on it. None of these would be a major problem, however, it makes me concerned that 1. We never received a move-in report so can't compare our findings and 2. of the three email addresses we were given, (property manager, property admin, the person who sent us the welcome email) no one has responded so far despite that we have been emailing them repeatedly. This is in line with the reviews I'm reading here and it is making me extremely nervous. I am feeling apprehensive that I am evidently moving in a house with a big clunky box on a door that I can't remove, a leaky fridge and a back porch door that I can't use, that is administered by a landlord who doesn't reply to my communication and easily forced me into a position where I had to spend 100's of dollars to comply with their terms. read more

Unethical business practices charging maintenance fees $150 even when deemed not tenant responsibility. State a credit will be made but it never comes and is left on ur balance you have no choice bug to pay it or be late. taking 3 months to rectify an hOA violation that is their responsibility and charging tenant the noncompliance fee. nothing is fkh responsibility these properties are run as if you are the owner. we paid for a tree over 8 feet tall required a bucket truck because its hanging into road so low delivery trucks cannot pass or risk hitting the limbs, its lifting the street causing water to accumulate and not drain and cracking and lifting driveway. FKH has not even acknowledged the requests so we cut it. anything over 8ft in my contract- lease is their responsibility. run do not rent from this company. we are leaving at end of our lease. read more

I am a current First Key home resident in the Clayton, NC area. Let me just say, the company is horrible when it comes to maintenance. My home has had heating/AC issues 3 times in the last year, current issue being now. I have no heat or air. Submitted a request on February 28, didn't get a technician to come look at it until March 1. Technician could not fix the issue so they assigned a vendor on that day. The vendor declined the order on March 2 because they said they were "too busy" to come fix it. Another vendor came March 3 but stated it was an electrical issue, not an HVAC issue. They notified First Key immediately, as did I via the useless call center that can resolve absolutely NOTHING! The call center stated they cannot assign a vendor only the local manager/office can and they ultimately can't assist me any further. I even spoke with a call center supervisor, POINTLESS! I've requested a call from my local office since Wednesday, I've heard from no one. Even reached out to the property manager located in the Charlotte area (which controls the area I reside in), I've heard nothing from her. I've tried emailing and calling, no response. I've literally been texting the initial Maintenance technician that responded initially to ask him to get in contact with his manager. The manager still has not approved an electrician to come service my home. Day 5, still no heat or AC and not a call, text or email from the local manager to assist with resolving. WORST COMPANY EVER! I will be considering breaking my lease due to the failure to repair my heat/AC within a reasonable time. As an attorney, they really have screwed over the wrong person! read more

If I could give this company 0 stars I would. When we first moved in, the master bedroom carpet was disgusting. It was covered in animal urine and made the entire house smell of it. After constant calling I was FINALLY able to get my carpet replaced after a month and a half of sleeping in my living room because the smell was unbearable in the bedroom. I thought my problems were over after that but of course not. Now I am currently dealing with another problem. I received a message about "fixing" our garage from a vendor but never put in a request. When I checked the maintenance portal it showed an open work order that neither my husband or I put in. We were NEVER notified of any problems, which is weird because I opted in to the First Key Maintenance System text alerts but never received a notification. They also have my phone number and email because I confirm it every time I call them, so I know they could have reached out. When I called FirstKey to ask about it, I was hung up on. When I called back I was told that our garage needed to be painted (for an HOA violation). With this information I contacted the vendor to schedule a time. When they came, the vendor had no idea what the problem was. They thought our garage door was broken/not working. I had to tell them they were there to paint. When the vendor looked at our garage door, he said that our paint was fine and looked just like everyone else's around us and said there was nothing to be done. So not only did first key WASTE MY TIME OFF AT WORK, but also the vendor's. I tried contacting first key again today to see what is going on and no one can give me an answer because they outsource their calling center to India and they have NO idea how to get me in contact with a local office. They did give me a phone number for client services to contact, however that number DOES NOT work. I've called it 20 times within 2 days, and every time it says "user busy" and immediately hangs up. If you want to enjoy your renting experience, DO NOT RENT WITH FIRST KEY HOMES. read more

FirstKey Homes - This is proof I opted into the system back in May and NEVER received a text or alert about any maintenance items. - Real Estate Services Near Me - Marietta, Georgia

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0 stars. I am an Alabama resident with a 5 month old newborn. My AC went out on June 27th in which I submitted a maintenance request. I missed the callback while loading my child into the car. Tried calling back in but it just redirects you to the support desk WHO CANNOT SCHEDULE THE APPOINTMENT FOR YOU. All they can do is just "escalate" your request(this was done 10+ times over 4 days). It's been 80+ degrees in the house for 4 days with no call from anyone since June 28th. Oh yea and it's the hottest time of the year. The worst service and system I have experienced as a renter. read more

First key is the WORST corporation to rent from! We've been in a home from 1st key since 12/2019, closer to the end of the COVID pandemic. At first the company seemed reasonable. We rented our home sight unseen, BUT! when we got the key on move in day, the house was thrown together with shabby paint, terrible wall patch jobs, paint in the drains, the baseboards had been painted at least 15 times instead of being replaced, large gaps in the flooring, and I had to clean the place from top to bottom as it was not cleaned. Since we've been here, the rent has increased every year in astronomical amounts, there have been no upgrades or improvements with the increases, (it's not like I'm getting more house or yard or space with this increase) the late fee has increased, they don't allow you to pay your rent online after a certain date, and a number of other unreasonable and inconvenient policies have been implemented, even with the economy being in the state it's in. I will say, the customer service agents are ALWAYS super nice. Probably because they know people will be calling for all of these issues that the company has caused. Once my family is able to move from here, I WILL NEVER RENT FROM THEM AGAIN!! read more

Chance was very knowledgeable about fixing my fridge he came in and did the job in a timely manner and afterwards he made sure to clean up after his self and did a great job I love first key homes maintenance time there always on time read more

If I could give this a zero I would. FirstKey bought the rental property next door from my neighbors for cash. The property sat vacant for a significant time and the lawn was often allowed to grow tall. The recent renters moved out and complained the entire time about the management company. I'd had no interaction with them at that point. A few days after they moved out my 7 yo son left his bike in the grassy area between our homes prior to going to camp. I saw where he placed it because I asked him to move it from the front lawn. We noted the next morning that it was gone. I saw the company had been there and posted a new sign and made the assumption they took it by accident. I left 3 messages with the NC office with no return call. On the 4th day I spoke with Tracy who was extremely condescending. She asked how I knew their contractor had taken it. I explained someone had come to remove the appliances left behind which they'd offered to my neighbor along with my son's bike. So yes, I knew they'd taken it and I just wanted it returned. She stated she would contact the manager. I wait 2 more days with no return call. I called and spoke with Tracy again. She stated the contractor was out that week and they'd contact me when he returned. I waited 3 more days before calling again. She tells me they would not have removed the bike if it wasn't on their property. I explained I could see how he could be confused since it is a combined area. Another neighbor spoke with the local contractor who stated he knew about the missing bike and would make it right even if they had to get him a new one. Yet I have heard nothing back from him either. At this point they are stating the sub-sub-contractor they hired was in the right and the bike wasn't where my son placed it in the yard while I watched him. They told me the bike had been disposed of and I could file a police report, which I've done. Needless to say, I'm extremely disappointed that after almost 3 weeks my son's bike is gone and they are refusing to take responsibility. I will make sure that I share this message with as many reviewers as possible. As a company they didn't meet my neighbors needs and as a neighborhood company, I will make sure to let future possible tenants know what kind of company they are dealing with. I'm extremely disappointed and angry about their total disregard. Scott, I disagree you're sorry about the loss of my son's bike. I've attached a photo of the yard between the homes. When we left the bike was lying in the grassy area between the houses. And per your comment there was no bike in the pictures, the contractor asked my neighbor if it was theirs and if they wanted it. It took almost 3 weeks from when it was taken to learn the bike was disposed of and FirstKey would not seek to replace it. If the response had been quicker the bike could have been returned and this all likely would be a non-issue. Considering you used a sub-sub contractor to remove items I'm sure there was little effort or investment in determining which side of the grassy area was mine or the rental. I will continue to post my frustration and your poor response repeatedly on social media until this is resolved. I've never had an issue like this in my 18 years in this neighborhood. Oh and the massive trees in the yard need trimmed. read more

FirstKey Homes - The shared yard between the homes. - Real Estate Services Near Me - Marietta, Georgia

Pray to your individual god that you don't have a maintenance issue because you'll be waiting a week plus for a response... But you will have an issue, because this company pays bottom dollar to have houses remodeled to look pretty when you first tour it and it isn't until you move in that stuffs starts breaking. STUFF WILL BREAK. Plumbing issue: weeks waiting for them to send an incompetent individual to NOT Fix the issue until finally after a few more weeks the issue gets fixed. AC unit issue: End of summer and unit breaks on a Monday when is 90 degrees plus outside and 87 inside the home by the next day which qualifies as an "emergency" and they should respond within 24 hours as per contract. After almost a week of submitting the report and calling daily and get their offshore call center to escalate they still won't respond. Unbelievable. Eventually they'll send someone to patch up the issue, advice that it may need to be replaced. A week later a new contractor comes over to take a look, advises the unit needs to be replaced. Two weeks later, another contractor comes over to take a look and advises the unit needs to be replaced. A week later, another contractor comes over to take a look and advises that the unit needs to be replaced. UNIT HAS NOT BEEN REPLACED. I'm not exaggerating... 4 different people came to look at the unit and gave the same diagnosis, First Key has done nothing about it. Water Heater issue: This is the latest one which started on Sunday, Nov. 27. Gas odor coming from the Water Heater, I call the local utility company since it's 8 pm. They come, say there's a leak from the valve. They shut off the gas to the appliance. I call First Key since this sounds like an emergency, and according to their policy that they force you to read each time you login to their site, an emergency will see a technician come within 12 hours. Technician comes the next day on Tuesday, Nov. 29. Mr. William Guest was as unhelpful as Joe Exotic is to tigers. He looked around, called his supervisor, told him what I shared about the issue, asked who was it that had come to fix it before (because believe or not, they had previously sent 2 contractors to work on the water heater due to the pilot turning off anytime is windy), and Mr. Guest pretty much told me I had to call that last contractor/vendor to come fix the unit because it should be under warranty. Do you mean the contractor/vendor that First Key sent to the house? I need to contact them to request they warrant their labor? I DON'T KNOW WHO THAT IS! I've had over 12 vendors come for different reasons and I don't know who came for that. I'm now calling every day to "escalate" the issue which guarantees I'll get a response from the local office within 2 hours (what a joke), and the issue is not fixed, I have no hot water in the house, the smell of gas is present in the garage so I'm needed to have it open and seal the door into the house so the smell doesn't come in. If you're reading this and thinking about renting from First Key Homes... for the love of Pete please don't. read more

We have a First Key home across the street from our home in 1550 MAYFLOWER AVENUE ATLANTA... in WestEnd Atlanta. We have complained multiple times about the trash in the yard of an unoccupied or at one time was occupied by a squatter that wreaked havoc on the neighborhood for 6 months. No help at all! Now there is a huge tree down in the front yard blocking the next door neighbors drive way! We have called multiple times and emailed with no response. Next stop for us is a call to Atlanta news organizations to shine a light on this atrocious company or legal action from our neighborhood association! FIRST KEY HOMES is a slum lord!!! DO BETTER OR get out our neighborhood! Let me know if you want my name or phone number happy get some sort of attention! read more

The rental process of awful. The ladies were rude, unprofessional, and could not give my family and I, who were displaced due to a house fire on a Christmas, no assistance in dining a home quickly. We are now in a house, the maintenance staff is FANTASTIC. Angie is a huge help and Kelly was courteous, prompt, and efficient in making repairs. The leasing team needs to take notes from the maintenance team. read more

I loved Steve Maintenance man. He was friendly and professional. I just don't like the office staff. Can't ever get in touch with anyone. When you leave a message, they don't call back. Steve told me who I need to call. I would give Steve 5 Stars and give first key zero stars. read more