If I could give this company 0 stars I would. When we first moved in, the master bedroom carpet was disgusting. It was covered in animal urine and made the entire house smell of it. After constant calling I was FINALLY able to get my carpet replaced after a month and a half of sleeping in my living room because the smell was unbearable in the bedroom. I thought my problems were over after that but of course not. Now I am currently dealing with another problem. I received a message about "fixing" our garage from a vendor but never put in a request. When I checked the maintenance portal it showed an open work order that neither my husband or I put in. We were NEVER notified of any problems, which is weird because I opted in to the First Key Maintenance System text alerts but never received a notification. They also have my phone number and email because I confirm it every time I call them, so I know they could have reached out. When I called FirstKey to ask about it, I was hung up on. When I called back I was told that our garage needed to be painted (for an HOA violation). With this information I contacted the vendor to schedule a time. When they came, the vendor had no idea what the problem was. They thought our garage door was broken/not working. I had to tell them they were there to paint. When the vendor looked at our garage door, he said that our paint was fine and looked just like everyone else's around us and said there was nothing to be done. So not only did first key WASTE MY TIME OFF AT WORK, but also the vendor's. I tried contacting first key again today to see what is going on and no one can give me an answer because they outsource their calling center to India and they have NO idea how to get me in contact with a local office. They did give me a phone number for client services to contact, however that number DOES NOT work. I've called it 20 times within 2 days, and every time it says "user busy" and immediately hangs up. If you want to enjoy your renting experience, DO NOT RENT WITH FIRST KEY HOMES. read more

FirstKey Homes - This is proof I opted into the system back in May and NEVER received a text or alert about any maintenance items. - Real Estate Services Near Me - Marietta, Georgia

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Chance was very knowledgeable about fixing my fridge he came in and did the job in a timely manner and afterwards he made sure to clean up after his self and did a great job I love first key homes maintenance time there always on time read more

Avon, IN. We rented a house from this monopoly of a company and DO NOT RENT FROM THEM! The maintenance team is nice BUT very inexperienced. We had our HVAC/AC unit worked on over three different times. We had a water leak in the upstairs bathroom that leaked into our HVAC system, and nothing was done about the sitting water in the system. Our mailbox post dry rotted and fell over, they made me pay for it, and then they came and put in a new one, in which they did not secure it properly and it began to lean over again. PAY ATTENTION TO WHAT YOU ARE RESPONSIBLE FOR IN YOUR LEASE FOR REPAIRS IT'S RATHER SICKENING! Lord forbid you ever lose you job and have to get a new one. They do not work with you at all, they do not allow partial payments. You cannot pay your rent first and then pay utilities later in the month. I pay my bills but things happen. When I went to pay a past due amount they would not allow me to online and froze the online account. When I called to pay it with my debit card, they said they didn't have that one on file and I could not add it. I could not use the checking account they had on file as they said it wasn't secure. The only option they gave was to add the money to the card on file (it was my old debit card, someone had hacked into my account, and I had to get a new one) or drive an hour one way to pay at the office with a money order. Read all the reviews first, as I should have done before renting. They do not lie!!! read more

Absolutely horrible company to rent with. On move-in day when we were supposed to move in, the house was absolutely filthy and it was clear that no inspection or cleaning had been done as we were told would happen. I had to hire my own cleaning company just so that we could move in. There's roaches, rats, broken blinds, all kinds of problems that would take me all day to list. Since I've already gotten our deposit and first months rent I guess they decided that they didn't need to contact me because I've contacted my property manager and corporate 10 days ago and I can't get anyone to respond. Whole experience has been a complete nightmare. read more

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0 stars. I am an Alabama resident with a 5 month old newborn. My AC went out on June 27th in which I submitted a maintenance request. I missed the callback while loading my child into the car. Tried calling back in but it just redirects you to the support desk WHO CANNOT SCHEDULE THE APPOINTMENT FOR YOU. All they can do is just "escalate" your request(this was done 10+ times over 4 days). It's been 80+ degrees in the house for 4 days with no call from anyone since June 28th. Oh yea and it's the hottest time of the year. The worst service and system I have experienced as a renter. read more

First key is the WORST corporation to rent from! We've been in a home from 1st key since 12/2019, closer to the end of the COVID pandemic. At first the company seemed reasonable. We rented our home sight unseen, BUT! when we got the key on move in day, the house was thrown together with shabby paint, terrible wall patch jobs, paint in the drains, the baseboards had been painted at least 15 times instead of being replaced, large gaps in the flooring, and I had to clean the place from top to bottom as it was not cleaned. Since we've been here, the rent has increased every year in astronomical amounts, there have been no upgrades or improvements with the increases, (it's not like I'm getting more house or yard or space with this increase) the late fee has increased, they don't allow you to pay your rent online after a certain date, and a number of other unreasonable and inconvenient policies have been implemented, even with the economy being in the state it's in. I will say, the customer service agents are ALWAYS super nice. Probably because they know people will be calling for all of these issues that the company has caused. Once my family is able to move from here, I WILL NEVER RENT FROM THEM AGAIN!! read more

Pray to your individual god that you don't have a maintenance issue because you'll be waiting a week plus for a response... But you will have an issue, because this company pays bottom dollar to have houses remodeled to look pretty when you first tour it and it isn't until you move in that stuffs starts breaking. STUFF WILL BREAK. Plumbing issue: weeks waiting for them to send an incompetent individual to NOT Fix the issue until finally after a few more weeks the issue gets fixed. AC unit issue: End of summer and unit breaks on a Monday when is 90 degrees plus outside and 87 inside the home by the next day which qualifies as an "emergency" and they should respond within 24 hours as per contract. After almost a week of submitting the report and calling daily and get their offshore call center to escalate they still won't respond. Unbelievable. Eventually they'll send someone to patch up the issue, advice that it may need to be replaced. A week later a new contractor comes over to take a look, advises the unit needs to be replaced. Two weeks later, another contractor comes over to take a look and advises the unit needs to be replaced. A week later, another contractor comes over to take a look and advises that the unit needs to be replaced. UNIT HAS NOT BEEN REPLACED. I'm not exaggerating... 4 different people came to look at the unit and gave the same diagnosis, First Key has done nothing about it. Water Heater issue: This is the latest one which started on Sunday, Nov. 27. Gas odor coming from the Water Heater, I call the local utility company since it's 8 pm. They come, say there's a leak from the valve. They shut off the gas to the appliance. I call First Key since this sounds like an emergency, and according to their policy that they force you to read each time you login to their site, an emergency will see a technician come within 12 hours. Technician comes the next day on Tuesday, Nov. 29. Mr. William Guest was as unhelpful as Joe Exotic is to tigers. He looked around, called his supervisor, told him what I shared about the issue, asked who was it that had come to fix it before (because believe or not, they had previously sent 2 contractors to work on the water heater due to the pilot turning off anytime is windy), and Mr. Guest pretty much told me I had to call that last contractor/vendor to come fix the unit because it should be under warranty. Do you mean the contractor/vendor that First Key sent to the house? I need to contact them to request they warrant their labor? I DON'T KNOW WHO THAT IS! I've had over 12 vendors come for different reasons and I don't know who came for that. I'm now calling every day to "escalate" the issue which guarantees I'll get a response from the local office within 2 hours (what a joke), and the issue is not fixed, I have no hot water in the house, the smell of gas is present in the garage so I'm needed to have it open and seal the door into the house so the smell doesn't come in. If you're reading this and thinking about renting from First Key Homes... for the love of Pete please don't. read more

I've been waiting 2 weeks to get approved for a home. I got a nice lump sum in my savings and I haven't rented a house in 10 years and these people tell me I'm approved for $1,400 a month and I have a family of six. Joe, we're a family of six going to get a house of $1400 a month. I wanted to pay up for 2 years and when it comes to customer service and getting back to you promptly, this company isn't what it should be. I'm writing this review because I don't want people to think that this company is about helping anybody. I haven't even got in one of the properties yet and tell you the truth. I wouldn't recommend renting a dog house for your dog from this company. The company is trash and I don't understand how they keep operating read more

I loved Steve Maintenance man. He was friendly and professional. I just don't like the office staff. Can't ever get in touch with anyone. When you leave a message, they don't call back. Steve told me who I need to call. I would give Steve 5 Stars and give first key zero stars. read more

Worst customer service of my life. AVOID at all costs. After a few weeks of living in my rental home with FirstKey (Charlotte NC suburb), the power went out mid-day in January 2021. I assumed it was the entire neighborhood, but found out later that day that it was just my house. After extensive investigation calling power companies and FirstKey Homes, I learned that my power was shut off because FirstKey did not pay the electricity bill. (FirstKey had emailed me several times directing me that FirstKey would be handling payment for all utilities such as Power/Gas/Water/Trash, and that I would then be billed separately after 60-90 days). Anyway, it wasn't until a day later that FirstKey could get the power turned back on. Therefore, my family (me, my 2-year old son, my 34-week pregnant wife, plus the dog) had to find somewhere else to stay for the night as temperatures went below freezing in January in NC. On top of it, we ended up having to toss out $100+ of new groceries (meats, dairy, etc). for recently purchased items from the fridge that aren't safe to be consumed after spending 24+ hours above refrigeration temps. I called FirstKey to complain and was assured by someone that they would make it right with a rent concession, and I was directed to my "property manger" who I have never once met. It has now been 3+ months, and I have received zero rent concession for this. Worse, I can't even get my property manager (or anyone else with "authority") at FirstKey's Charlotte office to answer my phone calls or reply to numerous voicemails and emails about this topic. Their whole strategy is just to avoid addressing the problem and hope it goes away. They know they dropped the ball, and yet no one has the dignity to even discuss this with me, much less follow through on their promise to provide me an appropriate concession for losing a night's rent, plus $100+ of groceries. It's shockingly bad customer service. AVOID this company at all costs. Worst customer service experience of my life. Will likely file formal complaint with BBB. read more

First Key Homes is the worst rental company I've ever come across. Actually, it is the worst company of any kind I've had the displeasure of dealing with. We found a beautiful home in Georgia in a great neighborhood that we wanted to rent. We had signed a lease with a move-in date on 1/4. However, I received a call from the listing agent, Catherine, a few days later letting me know that they were unable to get the squatters that were in the property out. She told me she would keep me updated on the situation and that I should let her know if there was another home of theirs that we might be interested in, so we could lease that one instead. Well, we found another home but there was zero communication. I texted her, I called her and I tried calling First Key and there was just simply no response as to what was going on. They cancelled the lease and we were scrambling to find another home, which is already hard to do in North Atlanta. Then, days later, I was finally able to get in touch with Rhonda, a leasing coordinator and she was actually a bit helpful. She informed me that the squatters were out and we could sign another lease for the same home but that the move-in date would not be earlier than 1/22 because First Key was going on some company wide black out for two weeks and they were not allowed to do any move-ins before 1/22. I was astounded because we were supposed to have been in the house on 1/4. I've never heard of this practice for such an extended period at any company ever Anyway, my husband and I decided this is okay because the home is in a prime location. She then told us we would have to sign the lease by 9pm that same night because the black out started that night and if the lease wasn't signed before that, it would be cancelled. She also told us the security deposit would have to be mailed with a certified check and could not be completed online because of the black out. So we signed it. The day after, we found out members of my family had COVID and had to be quarantined and we couldn't get a certified check. I emailed Rhonda about it and I never got a response back. As 1/22 approached, I did not receive a single communication about how to proceed. It was a blessing in disguise that we never paid the deposit. Thank goodness we anticipated this mess and ended up leasing another home, which is absolutely beautiful, with another management company. The other company had our application processed in a day and the lease was signed soon after. The days leading up to move-in were seamless, and they always answered the phone and answered any questions. The difference was night and day. Steer clear of First Key Homes. They will screw you over any way they can. Moving to a new place and searching for a home is already enough stress, but they will sign the lease and leave you homeless in the last minute. The people that work there are absolutely horrendous and have zero professionalism and empathy for the clients they work with. Special shoutout to Catherine here for being the absolute worst agent of any kind I've had the misfortune of knowing. Do not get involved with them ever. I can't even imagine how they would've been after becoming a resident. Nope. Just nope. Never. read more

FirstKey Homes - Real Estate Services Near Me - Marietta, Georgia

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I have to say I completely regret deciding to stay with Firstkey Homes...the first house I rented from them back in 2022 was an an amazing process everything ran smoothly. I decided to move to another home owned by Firstkey and regret it immediately. Moving in was a hassle in itself like the level of IDGAF was definitely felt by customer service everytime I called asking for help just to get into my home. They send you a email that has instructions on how to get into your home. I had to call just to get the email. They are in such a rush to get you to put your money down to hold the home they don't even have your access code ready to get into your home but let you be late on paying that security deposit...they will rent your home out to someone else with the quickness. I get to the home movers ready to help me move in and I had to wait two hours to get the code to get my key from the lockbox. There is no sense on you calling customer service because all they can do is help guide you to create a ticket for your move in coordinator to respond to...remind you movers charge per hour so we just sitting here waiting at this point. Finally Tosha Jordan emails access code instructions we follow the instructions just to be told that the numbers do not match. Tosha Jordan is the move in coordinator...I literally haven't had no one else but her for both houses I rented from Firstkey and I have to say the level of professionalism has declined completely over the years. It's like if it's not happening to her she doesn't care. Me and my children are outside in the heat trying to get into a home I paid for and all she can tell me is I can create a ticket for maintenance to come fix the lockbox for me to get in. No follow up call with estimated time on how long it will take and yet the movers are just sitting here charging per hour to do nothing but wait. At this point I want to run away from Firstkey! Of course we will not be refunded the day we paid for but couldn't move in...too much like right...just something else to blame Covid on bad customer service when it's been bad customer service all along just hidden. read more

Unethical business practices charging maintenance fees $150 even when deemed not tenant responsibility. State a credit will be made but it never comes and is left on ur balance you have no choice bug to pay it or be late. taking 3 months to rectify an hOA violation that is their responsibility and charging tenant the noncompliance fee. nothing is fkh responsibility these properties are run as if you are the owner. we paid for a tree over 8 feet tall required a bucket truck because its hanging into road so low delivery trucks cannot pass or risk hitting the limbs, its lifting the street causing water to accumulate and not drain and cracking and lifting driveway. FKH has not even acknowledged the requests so we cut it. anything over 8ft in my contract- lease is their responsibility. run do not rent from this company. we are leaving at end of our lease. read more

From the beginning of the process when looking for homes, it was made so easy to self tour the homes for convenience of my schedule. Signing the lease was easy and the process was fast. There was some miscommunication when it came to getting the keys and some answers slow to be answered. When the property manager had to call a technician to help with the lockbox, he came from across town to help and he was fantastic! Taurus, was so helpful and was so great to work with! He was friendly and welcoming and gave a rundown and made sure all of the keys worked to the house before leaving. Made sure everything worked as it should. Really enjoyed meeting him and appreciated all of his help. He went above and beyond! read more

I wish I could give 0 stars for this unethical & unorganized "so called" property management company. They are an investment firm, they do not inspect the homes you are renting, therefore, they do not care that you have mold growing in your kitchen, bathroom or blowing through your air vents. They don't care that there are disgusting bed bug, cockroach and termite infestations even though by law they should!! They don't care that their inhabitable home caused illnesses in my 2 dogs that led to their lives being cut short and my heart broken. I would highly recommend you not rent from this company. read more

I would give 0 stars if I could. They are extremely unprofessional, hard to get ahold of, and are extremely hard to work with. They always give you the run around. We were great tenants and left our house in better condition than it was when we moved in. We even got our security deposit back. We had to move out early and I spent 3 weeks trying to get ahold of someone to tell me whether or not that was an option. Finally I got who I needed. Her name was Maria Barned. She was fine in assisting once I finally got ahold of her but it took me calling FirstKey 6 times before they finally gave me an email address for her. When I received the final statement of what we owed, they had credited our deposit back and charged us for the move out fee. I went to pay the fee on rent cafe as the letter stated I should. I couldn't get into my account. I told Maria and she said I don't have an account anymore because I am not a tenant but then gave me no other way to pay. Now they are threatening with collections. Overall it is such a terribly run company with extremely unprofessional and rude employees. We lived in our house for 3 years and never once had a pleasant experience with their staff. Do not rent from them. They suck. read more

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Definitely what ever you do do not rent through FirstKey homes! At the beginning our experience was great but after the first 6 months it went down hill fast! Took them over a month to fix the AC during this past summer and it was abnormally hot. Anytime we would schedule a maintenance request they would flake on the appointment day. FirstKey claims they have no control over that. The third party utility company they use is awful! The fact that they wouldn't let us put any utilities in our names really bothered us. The best part of this experience is when our lease was finally up! read more

I would not recommend First Key Homes. After being charged $150 for a tech to put in some screws to a mailbox. That's correct the mailbox was not even replaced. I called and then spoke to a supervisor and then asked to speak to a manager. The manager sent me a "matter of fact" type of email instead even attempting to have any kind of customer service and call me as I requested or even offering maybe even take half off of that ridiculous charge. The service manager was not any better. They will Nicole and dime you for everything. Please find another company to rent from. read more

Moving in and out was very easy. Maintenance seems to take weeks to get a response ad weeks to get something fixed. The move out procedure has been easy. You get a list of what needs to be completed and prey walk through to ensure you get your deposit back. Hunter Mullis has been delightful and extremely helpful with the move out process. She has been great with follow up not just email but an actual call. She is great,professional and they are lucky to have her as part of their team. read more

We moved from Los Angeles to Las Vegas. This was such a fantastic situation going through and looking at properties. Granted, we had a bit of an issue with the agent assisting us over the phone. Her name was charity.... We submitted our application to the property. And then she didn't even recognize that it was us that put in the application. She told us that the property was no longer available. The woman was completely unapt. Didn't know how to do her job, didn't have very good customer service whatsoever. Yeah whatsoever. And just didn't care sir. Extremely frustrating, refrustrating, but Once we moved in period we have had great contact with the company and a different representative other than charity. There were a couple issues in the house. Contacted the maintenance and had Moses G come to the house. He was fantastic. To care of each and every little issue no matter how small or big. Moses was kind considerate and understanding.. Amazing work and such a pleasure to have in the house. If you have the patient's. 1st key is definitely one way that you can deal with getting a new place on your own read more

Moved into our home September 2021 & we renewed our lease with them, actually couldn't wait to do so! We love our house, including the neighborhood which is very quiet. Our house was supplied with all new stainless appliances except of course the washer & dryer which we bought ourselves! We're very happy with the company's quick response with maintenance requests, actually I emailed them last night @9 pm about a leaking water heater. They called me this morning & told me that someone would be out today. They arrived @2 pm & told me the heater had to be replaced, the technician Teonna pulled out the old heater & replaced it with a new heater, she was finished by 5:30 pm. She was thorough & didn't leave a mess behind her. Myself & my husband are very thankful for such a thorough & responsive property management, we plan on staying in our house with this company until we buy our home. Thanks First Key Homes & Teonna! read more

Please heed the warnings and do not rent from this company! They only care about money, not their residents! A ton of us are in the comments with the same warnings, it's not us, it is THEM! They owe us money, our house is barely livable, we have been unable to cook since LAST OCTOBER because our oven/range is broken and has not been repaired, we had bats in our attic they never resolved and we did and they refuse to reimburse us, and more.... Please please do not rent from them. I have had to file a BBB and an Attorney General Complaint. I am filing more soon. The outside of our home is covered in mold and all they did was paint over it, the wood in and outside of the house is decaying and they have done nothing. Our oven/stove does not work and has not since October and they have not fixed it yet. We have lived in this home for almost two years and we still do not know who our landlord is. Please read all of the Yelp, Google, Instagram and Facebook reviews and TAKE HEED! Even now, I cannot get any answers. They are SCAMMERS! I would not wish this on anyone. I hate that my family and I are going through this! PLEASE DO NOT RENT FROM FIRST KEY HOMES! read more

We applied for a home that was not yet ready for to rent, but the price was comparable to other nice 4 bed/2 bath homes in the area, so we were expecting to be getting a home that was in good repair, clean, and without issues. We signed a pre-lease and were given a move in date a couple of weeks later. We drove past the property and noticed several issues from the outside of the property as we were not allowed to view the inside yet. We took pictures of the garbage around the yard, rotting porch and decks, large spider nests on the house and in the window screens, and a dead tree that was close to the house. We contacted the listing agent and move-in co-ordinator and told them of these issues and they asked for pictures which we sent on over with descriptions of what was in each photo. They were shocked and unaware of these exterior issues. They told us our move-in date would get moved back, but did not give us a solid date. They told us they would contact us after getting in touch with the project and construction managers. We waited to hear back, we regularly calling and emailing both the listing agent and move-in coordinator. We rarely caught them on the phone, left messages that would not get returned until we had sent multiple emails or voicemail messages. Most of the time we were able to get in contact, the information was brief or they were very unprepared and unprofessional on the call as if they had been away from the office, not in contact with the project managers, nor trained on their information systems adequately. Our date to move in was pushed back four times. We did finally get to look through the home after the fourth move-in date had been missed. They had told us the house had been cleaned and was ready. The home had new paint and carpet, but that was just a bandaid compared to the mess and shotty workmanship throughout the home. The bathrooms and kitchen counter tops were surfaced cleaned, but there were many things in the house that were dirty (ceiling fans covered in dust, inside the air vents were caked with dust, cabinets and drawers had food, hair or other filth in them and spider webs/dead bugs throughout the house). We also found mold inside the house and in the garage and insufficient insulation between the main level flooring and garage ceiling. There was still a lot of garbage outside, plants growing from the rain gutters, and many other issues. The house definitely did not meet our expectations nor were we going to pay that much for a house in that condition. We were able to find another home that was "move-in ready," but again the move in date was pushed back because the back deck was unsafe, and they said they'll get us in by this next (#5) move-in date, even if the deck isn't done, and we just won't be able to use the deck/backyard until it's fixed. If it gets fixed. There is a definite disconnect between the inspectors, construction and property managers and those writing up leases and setting up move-in dates without having all the details. We also had to keep calling and emailing to get any information or anything done. They should pay me the set up and application fees for doing the work that they should have been doing to get us in a home. read more

I left a 1 star rating on Google review. When I reached out to Scott on social media everything changed. Andrea W. My property manager was very attentive and lined up my service technician Jorge was excellent. He diagnosed the problem, got the parts he needed and fixed my oven/microwave combo unit, in a timely manner I would have given it 5 stars but it took a lot of research to find a person I could physically talk to in NC. Your call center people were very nice but their hands were tied and could not help me. Better communication is key, and once I was able to get I touch with the right people. ( 3 weeks is too long), everything worked out great! read more

One of the worst companies to rent a house from I called them more than 5 times and I did an online request and it's been almost 2 months and they didn't do anything they assign the repair part for a third party company and they don't care after that they don't check or call you to see if it got fixed or not they don't care how long it take the third party company to fix it they won't call u or give u any attention not even a one phone call or an email or anything and the house from inside have a lot problems too I pay a high rent with a lot of bad service please don't rent from them even if they are the last company here are the photos of everything and till this day the problem is not fixed read more

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From my experience it's a scam company that harasses you once you've applied to submit an outrageous amount of documents and bank statements. I'm convinced they make their money $50 at a time with application fees that they fail to use for appropriate background or credit checks. Failed to tell me that the house I was applying to had already been rented to someone else. read more

Disorganized and unrepeatable company. The property owner for our rental switched agencies in November. We paid the new company Dec 1st as First Keys letter informed us to do. Three weeks later we are getting daily calls threatening eviction and compounded late fees. Zero answers save for "pay us or get out" from FirstKey. Do not under any circumstances use them. read more

FirstKey Homes - Notice of change of ownership Nov 18th with instructions to pay new company Dec 1. - Real Estate Services Near Me - Marietta, Georgia

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fraudulent. charges you app fee and Never gets back to you. also rude associates and cant understand them the other times. do not go here!!!!!!! read more

We have a First Key home across the street from our home in 1550 MAYFLOWER AVENUE ATLANTA... in WestEnd Atlanta. We have complained multiple times about the trash in the yard of an unoccupied or at one time was occupied by a squatter that wreaked havoc on the neighborhood for 6 months. No help at all! Now there is a huge tree down in the front yard blocking the next door neighbors drive way! We have called multiple times and emailed with no response. Next stop for us is a call to Atlanta news organizations to shine a light on this atrocious company or legal action from our neighborhood association! FIRST KEY HOMES is a slum lord!!! DO BETTER OR get out our neighborhood! Let me know if you want my name or phone number happy get some sort of attention! read more

I am 37 days into my move into a home owned and managed by FirstKey Homes. I relocated from Arizona to Georgia for new beginnings, to be closer to my family and for a fresh start with my daughter. Prior to my move-in, there were issues noted on the internal walkthrough that I emailed to the agent on 9/17/20 with detailed info and pictures. On 9/18/20, the agent emailed back promising in writing, that ALL issues were sent to maintenance and personally guaranteed ALL issues would be addressed/fixed prior to my cross-country relocation and move-in on 10/4/20. Exactly 2 weeks later and 2 days before I was set to leave for Georgia, I received an email from the agent 3 minutes before the close of business with the following: Good Afternoon Txxxxx, I apologize for the delayed response. Don't worry about making the payment yet, as we are still waiting for the service team to repair the issues in the home. We should have an update tomorrow. Thanks for your patience. JPxxxxxxx | Leasing Agent FirstKey Homes, LLC ***************************************************************** This is what began my nightmare relocation and legal relationship with this company. I'd already paid the down payment and rent for September & October as I had entered into legal contract with this company and per the lease, rent was due 2 business days prior to move-in. The ONLY reason I received an email response from JPxxxxxxx regarding the now outstanding maintenance items was because I'd emailed inquiring about making the payment for September as I hadn't received confirmation that the maintenance items had been fixed/resolved. This prompted my call to JPxxxxxxx who could only apologize but not offer anything concrete on when the issues would be resolved. I demanded names and numbers of who I could escalate the issues to. JPxxxxxxx gave me the names of ABxxxxx/District Leasing Mgr & EGxxxx/Director of Properties for Atlanta. I called both, left very detailed messages of my issues/concerns. The next day, I received a call from Amy/EGxxxx's assistant promising that not only would the repairs be resolved, but they would also hire a cleaning crew to clean the home so all I'd have to do is move in on Oct 4th and lay my head down. After a 30hr drive from Phoenix, Arizona to Georgia, I arrived at the home I'd rented at 7:30pm on October 4, 2020. Upon opening the door, I was met with an extreme strong odor of urine which I was haunted to find was not contained to one area or room but in the entire carpeted areas of the home. I immediately drove to Walmart, purchased a vacuum cleaner and carpet deodorizer hoping a baking soda and carpet deodorizer mix would be the key to eliminate the odor. I vacuumed the master bedroom first and upon finishing, the vacuum cleaner canister was FILLED with pet hair. I have an EXTREME allergy to animals and an interstitial lung disease so I was quite alarmed to say the least. I couldn't breathe, my eyes were running and puss filled by this time and I simply couldn't stay in the home so I had no choice but to leave. I contacted EGxxxx's office first thing Monday morning, on 10/5 to report the issue of the strong smell of urine and animal hair throughout. The field superintendent came to the home the very next day and walked the property with me to discuss the now mounting list of move-in repairs that were needed. He acknowledged and addressed each and every issue and apologized acknowledging the home was clearly NOT move-in ready and promised resolution to all issues within a couple of days but surely by week's end. This can go on and on, however to date there has only been one additional item addressed. Maintenance arrived on 10/29/20 and replaced the missing lightbulbs throughout. He attempted to address the electrical issue in the master bathroom & kitchen but when he went to check under the home in the crawl space, he said it was "too creepy" and an electrician would be best to address the electrical issues. To date, the cleaning of the pet hair in the vents has yet to be completed. The electrical issues have yet to be resolved. Some days I have lighting in the master bathroom and some days I don't. Some days I have lighting in the kitchen and some days I don't and there is a popping sound sometimes when I use the light switch. In the month of October alone, I made a total of 79 calls, sent countless emails and I still have a long list of items to be addressed in the home. Neither AWxxxxx or EGxxxx are returning my calls or emails at this point, but FirstKey Homes very promptly sent the pay rent reminder by email 2 days before November 1st. As a real estate professional and investor myself, I only ever chose to rent in an effort to get to know the area before purchasing my next home. I've been a landlord for many years and I would NEVER disrespect my tenants this way. EVER! I've called the Dept of Housing & Urban Development and filed an official complaint against FirstKey Homes. read more

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This post is regarding 4087 Waterford Way and the office that manages the Cincinnati, OH properties, if there are different ones. I would also suggest checking out the Facebook group 'FirstKey Homes Tenants' before considering renting from them. Don't let their fancy site and cool "perks" fool you! Our HVAC has not worked properly since the day we moved in on 5/20/2022. Now that we had some colder days we are experiencing the same issues with the heat. Three vendors have confirmed the current unit and air ducts are not big enough to push air/heat through the home properly. One solution was to put four individual, noisy, money sucking units in each of four bedrooms until Winter when we were told they would come and pick them up as they had no intention of doing anything more than that. Another solution was to put two split level units, head level, at top of a very small landing on our stairs and in front of the bathroom door. After posting a bad review I was contacted by management and assured neither solution was permanent, nor practical. And I was told this would be addressed. [crickets] Since our move in date of 5/20/2022 we have had to create 57 maintenance requests. Out of 57, 21 of them were created just days before move in and within the first month of living here. On a positive note, the staff and maintenance people we have encountered are very friendly. Some have even shared their frustration with how FirstKey repairs are quick, temporary fixes, instead of fixing it right. - The house was dirty when we moved in. It appears somebody attempted to clean it, but it was a very poor job. The sinks, toilets, countertops, floors, inside of cabinets and drawers, etc. I mentioned it when we did the walk through and was blown off saying it looked good to them and pointed out the new, cheap carpet they installed. I had to hire somebody to come in and professionally clean the entire house. - Everything related to the HVAC was disgusting. The outside unit, the filter, the floor vents, the wall vents, etc. The AC techs suggested a duct cleaning, but it didn't get approved. - The garage door leading to the outside is rotted out on the bottom and sides. They keep sending somebody out to do small fixes here and there instead of replacing the entire door and frame. The most recent ticket was put in on 9/10. Somebody came and caulked some of the holes and said they will recommend a full frame and door. [crickets] - The house was turned over to us with the grass at knee level, the landscaping in horrible condition, mold growing on the driveway and sidewalks, and spiderwebs and bugs on windows, side of house, and soffits with the promise of a ticket being created to address all of it. They sent somebody out with a crappy lawn mower that left large uneven patches and somebody out to pull SOME weeds and washed their hands of it. They closed the ticket and said we were responsible for the rest. - Several windows with missing or damaged screens - Rusted out garbage disposal - Sunken front door step more than 11". Instead of pouring a nice concrete step to close the gap, they built an ugly , temporary wooden step. - Door latches installed backwards - Untreated ant issue - Exposed insulation in basement room connected to finished areas. - Rotting deck. They sent somebody out to replace the "worst" boards. - Doors that won't close. Their fix was actually purposely cracking the frame. See pic. - Unfinished wall repairs to include big holes in the garage wall - Bent and broken garage door During our walk through we were assured tickets would be put in on our behalf for all the issues found, but that never happened. And nothing was fixed prior to move in. I also want to add that we requested to be released from our lease several times due to all the issues we have experienced and our HVAC still not working properly and they refused. We finally just put in a 60 day notice and decided to pay the early termination fee. You would think they would release us from the fee, but no. Instead they are trying to rush after all this time and send people unannounced to quickly fix the issues. Still no word on AC or Heat though! And they intend on keeping our deposit even though the house is going to be turned over to them in much better shape than when it was turned over to us! 1/3/2023 Update - we were finally contacted by a vendor to come out a replace the entire AC/Heat systems, inside and outside. However, we have heard not mention of installing larger ducts which was recommended by the same company that is doing this work. This sudden effort only came after putting in our 60 days and attempted to dispute paying early termination fees. Somebody also showed up out of nowhere and started doing repairs underneath the deck. read more

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This is quite possibly the worst management company out there. They really don't care about you or your family, you're just a number to them. However the only positive thing I will say about them is they have a small handful of good maintenance people. Today we had an air conditioning problem handled. Our house in the desert has been 80-90° for 4 days straight so having Sam come out and fix it and address our needs was amazing. It's sad when your maintenance is the only good thing about your company. Thank you Sam!! read more

My garage light went out and I don't have a latter tall enough to reach it. First key homes came and told me they're not allowed to go over 6 feet. they have set up several appointments and no showed me. but then charged me 150$ to come paint my cabinets because whatever they used before peeled off. this company is trash and noone should ever rent from them ever. I also had my back porch repaired but they didn't paint it told me another company picked it up and gave me the number to schedule an appointment but the number was disconnected. read more

I am normally a very calm and professional person, but FirstKey Homes has provided me with the most excruciating service possible. I understand call center work, but the inability to get a call back, to get a straight answer, or to even address someone who can actually action something versus just submitting a ticket is unacceptable. - I was a valued tenet for years ALWAYS paid on time, keep the property is great condition. Before I left - I even had it professionally clean. I have one very simple question - WHEN WILL I GET MY DEPOSIT BACK!!! It was an amicable departure from the property that has now turned into a nightmare! I don't want to be a pain, but the last 30 day have driven me to the edge. Please fix your service!!! and call people back UNTIL it is resolved- don't leave people hanging!!! read more

CHECK FACEBOOK, REDDIT, AND OTHER ONLINE FORUMS BEFORE GIVING THIS COMPANY ANY OF YOUR HARD EARNED MONEY. I certainly wish I did. I had to email executives A WEEK past the day that my home was supposed to be ready, because I did not hear from my move-in coordinator in a month and a half. There are a number of online communities warning others to not rent from this company due to its gross negligence and unethical business practices. With the recent change in Georgia's corporate leadership, I pray that the thousands of families that I've witnessed trapped in contractual obligations to your company get a microcosm of relief. I'm hoping that right is done by them, but I'm told it's pointless to do so. As a former communications professional and current human being, I can tell you with the utmost confidence that your reputation is irreparable. I'd recommend seeking counsel on what I'm sure will be a decades-long effort. read more

Renting from first key homes was a total nightmare. After two plumbing failures and the home flooding twice within 90 days, we are finally out of our lease. I will give a huge thanks to Robert Berry! I thank God everyday that I was able to get into contact with him for assistance. First key is lucky to have him, a property manager who goes above and beyond even returning phone calls on holidays when my life was in shambles. read more

Been with First Key for several years and their maintenance has always been responsive and of high quality. Put in a maintenance request for our water heater, had a call the next day, and a new water heater the day after that. Stephen was phenomenal! Thank you! read more

avoid this company! I fell at one of their properties and they have refused to give me the information about their insurance company so I can discuss my $15,000 worth of bills. This approach will force me to sue both first key and the renters. Beware. read more

Firstkey homes has been such a nuisance to deal with with the many emails regarding HOA regulations that have been taken care of, EVEN AFTER MOVING OUT STILL EMAILS WERE SENT, to calling multiple times if i'd like to renew after i've already said no once. We had left the house empty and with no damages yet we had half of our security deposit taken. even if you are in need of a rental home save yourself the headache and deal with another company NOT FIRSTKEY. read more

This company does not keep up with maintenance on their homes. Squatters resided in one of their homes for over a year and although the property management company for the HOA kept contacting them about the state of the property, they did nothing. Thank God for the new Georgia laws on squatting because it seems that's what it took to get some traction. This company has no issue with letting squatters or tenants bring property values down in neighborhoods due to their being absent landlords. read more