Long story short, I was dismissed by the owner for being too focused on the details of their…read moreservice contract. I was told to look elswhere for help. I can only assume they are not used to people seeking clarity about the details of their contract. People are usually too devastated about their family circumstance to have the energy to get everything done and focus on every detail. But this is for my loved one, and I wanted to make sure the arangement was fairly balaced when it came to how each party was covered from a responsibility standpoint. I was told to go elsewhere. Which wasn't only rude and unprofessional, but mean. But I'm glad I know now before they ever had a chance to get near my loved one. It's sad.

My husband was injured in a bike accident & when he came home from the hospital, we hired Right at…read moreHome to provide home health care to help him because he was not able to put any weight on his left leg nor use his left arm. We had 3 different helpers and all three were wonderful - pleasant, competent, experienced & very helpful. I strongly recommend Right at Home

Loree and Mark are incredibly kind, helpful, and efficient. They respond quickly and consistently…read moreprovide outstanding caregivers. Their professionalism, prompt communication, and dedication to quality care truly set them apart. I highly recommend their services! They gave my family and I peace of mind.

Called this outfit in an emergency need (missing scheduled caregiver for next day). Mark said he'd…read morebe glad to help. Minimum 8 hours at $35/hour, weekdays. Less than 8 hours the charge is $50/hour. Since my sister lives in an adjacent town to San Rafael they also charge 2 extra hours for travel there (an extra $100). So a 4 hour morning care would cost her $300! I kept looking.

Rude Pushy like used car salesman…read moreWon't assist unless you have check in hand and want to move in same day Tout employees don't get paid commission which is a cover up as their agency receives up to 40% of 1st month's rent. You've never heard of them for a reason Another predatory business harming vulnerable seniors and families Beware!!

Cannot say enough positive about the service and care my Father received from your Organization…read more The compassion and thoughtfulness was amazing! Your Staff was always communicating and sensitive to our family and how you could make his transition comforting and peaceful. I wish I could give 10 Stars! God Bless!

Home Instead is an excellent service for anyone in Marin who needs caregiving at home, be it…read moretemporary and light, or permanent and complex. I broke my foot badly and realized I needed extra care to live independently while I healed. Home Instead, which is based in San Rafael, came to my home and explained their services. They were amenable and flexible to a schedule that met my needs and my budget. All of the caregivers they sent to my home were outstanding. Cleaning, cooking, driving, wellness assistance at any level. My elderly Mother also uses Home Instead in another region of California, so they have a good track record. If you get a caregiver who isn't a good fit, you just call the Home Instead office and they immediately find another caregiver. Licensed, insured, and highly professional, I can recommend Home Instead for caregiving. I also find it comforting to know that if I have a health emergency in the future that requires caregiving at home, I have an established relationship with Home Instead for quick service.

I was recommended to Home Instead from By the Bay Health. Christy came to my house right away and…read moreset me up with Rudney. Rodney came in the afternoon and worked with the hospice nurse to take care of my husband in his final hours. He was great.

I used Acclaim for my family member and they delivered amazing service. Their assistance was quick,…read morereliable, and very friendly. I found their aide incredibly helpful and I would recommend them to anyone that needs similar home care assistance!

I feel they were more interested in making money then caring for our family member. They switched…read moreour aide on us and did not tell us. They made up several different stories as to why we did not get the original aide who was more knowledgeable of our family members needs . Very sneaky and shady. Do your research there are several different home care companies that might not be a big, but are a lot more affordable and caring.

My in laws had reached the point in their lives when they needed in home assistance. We called…read moreHealth Care Connection. Nancy Mack, the owner, came to their home in San Rafael, assessed their level of needs and arranged to provide in home care givers through her agency at reasonable hourly rates. I was very impressed with Nancy's professionalism, caring attitude and assessment skills. I highly recommend her company if you have anyone who needs in home assistance. Harvey G. San Rafael, CA

From the owner: Founded in 1998, Health Care Connection is a locally owned home care agency based in Marin County,…read moreCalifornia. Health Care Connection employs home care aides who are carefully screened and supervised. All services are available 24 hours per day 7 days per week. Owner, Nancy Mack, RN, PHN, has two decades of service in Marin County. Our professional office and on-call staff are always available to help you. We welcome all inquiries. Health Care Connection Services: Bathing and personal care Meal planning and preparation Medication reminder Safety supervision, assistance with transfers, daily exercises Companionship, caregiver relief Home management, transportation, shopping Light housekeeping Health Care Connection Provides: Free RN assessment and supervision 24 hour staffing Weekly billing and payroll Insurance coverage and bonding Criminal background checks

I would give a zero review if I could. Due to my experience with David Gonzalez who runs this…read morebranch. He did not keep the agreement on an assignment and didn't complete the payment agreed upon. I'm a Registered Nurse who travels for work in my 10+years of working I have never experienced such unprofessional behavior from an agency. When I addressed the error that had been made I was met with hostility and petty behavior. This company lacks integrity and ethics which is horrific when working in healthcare. I would advise any healthcare worker and provider to stay clear of this company and person. I would advise any family to reconsider working with this agency.

From the owner: Interim Healthcare proivdes home care services to clients in Marin County and San Francisco. All…read moreour caregivers are background checked, bonded and insured to provide peace of mind to the families. We don't have a minimum hour - care can start as little as a couple of hours per week to 24/7 care. We believe in providing the best care to our clients as they want. Just give us a call and we offer free in-home evaluation. There is no commitment.

I contacted this company from a referral from another company because the original company could…read morenot meet my schedule. I called them and they told me they would get back to me. After 24 hours, I contacted them again. They put me on hold for a very long time. I finally hung up. They got back to me through caller ID and said we must have got disconnected. I decided to give them a try. MISTAKE. They made an appointment for me the next day. Next day. No phone call and nobody showed up. I would never use this company. End of story.

I have been employed through this Agency for 3+ years now, I have been a great asset to my…read moreemployer, and they have always provided me with as many clients/cases as I wanted. The office staff have been supportive and genuinely cared about the client and the caregiver. My employer has offered great medical, dental, vision Insurance, as well as PTO. They always offer extra paid training & assist with any training. Love Love love my agency & office staff!

We chose Heartland for my 98 year old dad who was living in a nursing home setting. The nurse we…read morewere assigned was very nice, but that is the end of positive statements about this company. Visits were unpredictable, calls sporadic and orders for supplies a complete nightmare. There was always the feeling that staff would drop in for a few minutes to be able to bill Medicare. It was very apparent that this was a FOR PROFIT outfit. The worst part was how they totally let us down when my dad was actively dying. The nurse (not his regular one) had to leave because her shift was over. No one else was sent to help us deal with this difficult experience. Afterwards we heard NOTHING from Heartland management even after making our feelings known to the regular nurse. CHOSE ANOTHER COMPANY FOR HOSPICE.

My husband just died and we could have eased his last few months greatly except we were so put off…read moreby Heartland Hospice's heavy handed, pressure sales type of efforts. Kaiser must give you a referral to all hospice groups in your area. Ten minutes later I get a call from an Heartland agent who wants to come immediately and sign my husband and I up for Heartland Hospice. I ask what services will be provided and he states an RN will come every two weeks. I ask about bathing and he states they will teach me how to do it. After a few more questions with even more unsatisfactory answers, I actually say "pardon me, but what benefit is Hospice to me if I continue to try to do it all myself?". His reply is they "manage pain", not an issue in our case. No thanks. Weeks go by and we continue to provide daily care as best we can as a family until a crisis puts us in the ER. They hear our unsatisfactory connection with Heartland and suggest Hospice by the Bay, stating it is imperative we get Hospice help to assist in this process. Hospice by the Bay came immediately, delivered drugs to the house that night, provided equipment to ease his care and both an RN, social worker and, even a health aide to bathe him, all showed up the next day. Turns out Heartland is a FOR PROFIT hospice run be a national health group. They less they do the more they get to keep from the Medicare daily stipend for hospice patients. Hospice by the Bay is a non profit, aided by volunteers and truly encapsulates the hospice experience. Run for the hills far, far away from Heartland. I can not stress this enough. PS: I notice no bad reviews on Yelp so let's see how long this review stays up. There is also no option to notate a Comments section of their website. Just Google profit vs non profit hospice and you will be amazed and alarmed. Also check this site: http://www.cbsnews.com/news/the-big-and-profitable-business-of-dying/ What a rip off of people in their darkest hours.