Went to get rotors and brakes and when I got back to do the job they had given me the wrong parts,…read morethey exchanged with no problem but really sucked to have to stop and go all the way back

Tell your boy Ben to be less rude with the customers and maybe you will get more business. Don't…read moreneed a smart ass giving me lip when I come in to pick up a part that I already paid for.

Front end chattering on my 2016 equinox with 140,000 miles. Kevin said common issue with stabilizer…read morebushings on front end. He had may wait nearly an hour or little over and it was done and fair repair charge. Car drove off like new and nice and quiet. GREAT REPAIR!!

Wonderful business. I'm from California. Had tire problems in Nevada. Made it to Illinois. Decided…read moreI needed the tires looked at and found Morris Tire on Yelp. Great place.

Not really big on customer service here, bought some rotors and ended up the wrong ones not very…read moreknowledgeable about car parts which is the only thing you need to know about here, Autozone's are a hit or miss and this one is a big miss

Ok. Strap your boots on this one gets bumpy. First off, the Manager Nick T. should NOT be dealing…read morewith customers. Second, he should not be a boss. My experience with this store just came to an abrupt end. The manager, Nick, was helping a young woman coworker when I walked in, and had to carry a couple of heavy objects out to the customer she was helping (he was obviously irritated with this from the beginning) but when she seemed to have lost the information on the computer and needed to scan it, he started belittling her right in from of me, and the man buying the items. He walked away from her while she was asking and trying to show him something and then continued to tell her what she did to wrong from halfway across the store. Ok. That's number 1. I ordered brakes online, went in and ended up having to go back twice before the manager, Nick T. did his job and found the right brakes. First off, the website does not link the correct part to the correct car, at least not in this instance. Back to back days I was laughed at directly being told "well this is what you've ordered" and "it's not even close." Well your website takes the information on the car, then it links to items that fit that car. So no, it's your website that picked out the item, not me. So my 4th trip in to the store in 4 days will be my last, as I was practically laughed at for ordering the wrong parts, listened to the manager belittle his coworker (a young woman) and the other Nick being rude over miscommunication. Absolute horrible service. Never again, we have 3 other auto part stores!

About a 2-2.5: I've always been curious about Blain's Farm & Fleet, as I loved seeing their…read morecommercials! This is somewhat of a 'megastore' that has clothing, footwear, lawn & garden items, sports & outdoors equipment and tools, pet supplies, auto parts, items for the farm and livestock, home basics, and even food & beverages. They have limited brands, so I just wished they had a large selection and more of a variety. Staff are on site, but they are spread apart; looking for assistance was slightly difficult. Ample parking in their large lot! +limited brands/selections +large parking lot available

Lorie is the best! If you need anything go to her, she knows her stuff! She was so helpful and…read moreknowledgeable and I will definitely be going back to her with questions!

Zig goes out of his way to make every visit a pleasant experience. From the moment I walk in, until…read morethe moment I leave, I'm treated with kindness and respect and they answer every question I have. They also respect my time and I'm usually in and out in no time.

Fair and honest shop didn't give my wife the run around or try to get extra out of her like some…read moreplaces do, was pleased with their work snd would definitely go there with and auto repair issues

Jerry saved our lives! We had a nail in our tire and he taught us how to fix it, doing it for us…read more What an amazing place, full of hospitality!

About me: Age 65, retired machinist, I worked as autobody man during my 20s, turned wrenches since…read morechildhood, do all my own automotive work including full rotisserie restorations in my own garage, dealt with literally hundreds of autoparts store counter people over the last 50 years. I've been doing business with this particular O'reilly auto parts in Ottawa IL for at least 6 or 7 years now. I've had positive experiences and rapport with some good counter people there who know something about DIY auto repair. I also got casually acquainted with Jeff the proprietor. I wanted to share in detail some great buying experiences I had at this store in the past few years but space here will not allow. Getting to the issue of this review, on 6-2-25 I called there about several idler pulleys, some were non OEM, requiring source by part # and one was OEM to be sourced by application. On the phone I spoke to a young woman whose name tag I'd see the next day as Rosa. I gave Rosa the part # for an aftermarket pulley. She told me that pulley would be special order and arrive next day. Then to the best of my recollection I also gave Rosa the application for my Chevy truck for a separate OEM idler pulley, which to the best of my recollection she looked up and said it was in stock. I said fine and I'd be there next day to purchase both of them. Then an hour later after digging thru some of my spare parts bins I realized I gave Rosa an incorrect part # for the aftermarket pulley, so I called right back again. This time young man whose name I never got answered the phone. I gave him my name and asked him if he could see my special order for the aftermarket pulley. He said yes he saw the order. I told him to scratch that special order because the part # was wrong and I'd give him some new part #s. He said OK, done, now give me the new part #. I gave him 2 new part #s for 2 aftermarket pulleys and he told me those pulleys would be in next day. I asked how long would the special order parts be held in case I wasn't able to be there next day. He said the parts would be held for 5 days. I said that would be fine, thanks. To the best of my recollection the call ended there and that young man and I never spoke about the OEM pulley that was sourced by application and already in stock. I arrived at the store in person, afternoon of 6-3-25 and spoke to Rosa in person. There were 3 pulleys there for me. 2 were the aftermarket pulleys and they were wrong. There was a cross reference issue because the part #s I gave were for Dayco brand and the pulleys they obtained were Murray. This was no big deal, the pulleys would just have to go back. Then there was a 3rd pulley with a GM tag on the box. I asked if that was the OEM pulley by application. Rosa said she couldn't know that offhand. I replied that she should know because she looked it up over the phone for me yesterday. She insisted that she did not look up the OEM part, that she remembered she only talked to me about an aftermarket part special order. At this point, one of us is misremembering something. I honestly don't think it was me. I have no recording of the conversation. But the matter was trivial, there were no consequences involved. Nevertheless she got very irritated with me over it. After a short back & forth she raised her voice to a stern scolding tone to me, saying "I remember the call and YOU SAID (X) (Y) (Z)" She reminded me of that TV Judge Judy, so I replied, "Am I under oath?" That made her angry. In preemptive projection fashion she declared I was disrespectful when actually she was disrespectful to me first. The she asked for the application. I recited "2002 Chevy Avalanche 1500 4X4, 5.3L engine and added, does that ring a bell?" She got angrier and said "I need to know if it's 1500 or 2500." I said it's "1500, I said that 10 seconds ago and you didn't remember." Then she really got mad, picked op the phone and began dialing. I thought she was calling the cops on me and I was in total disbelief. I asked who she was calling. She said she was calling Jeff to report me. It sounded like she got Jeff's voice mail because there was no conversation after she spoke and she hung up. I humbled myself, I said I didn't really want to argue, completed my transactions and left without further incident. BTW the OEM pulley in question was correct so I bought it. However, If Jeff is going to employ easily-angered counter people who pick up the phone at the drop of a hat to tattle to authority like a high school hall monitor, that is a problem. People with that sort of fragile personality shouldn't be dealing with the public at large. If Jeff endorses this conduct as store policy then there are a dozen other auto parts stores within a half hour drive where I can take my business if he really doesn't want it. Then there is the internet. Thanks for reading.

Terry listened to my needs and will be watching to find my requirements…read more Thanks so much

Oh my gosh these people are great! We had been all over Joliet, Downers Grove, Hinsdale etc…read more. Nothing but a wild goose chase of junk, scams and rude sales people. If you don't have millions$ they don't want to bother with you! Got to this dealership 10 mins before closing they stayed open late and very helpful. They have a used car dealership in Ottawa too. We ended up buying two used cars from them and they went out of there way to help us. And they are honest. We gave cash and came to get the car the next day. We had given them $100 too much and they gave it back to us plus a good price on the cars we bought. This will be my dealership from now on! Thank you so much. Worth the drive.