Jerry saved our lives! We had a nail in our tire and he taught us how to fix it, doing it for us…read more What an amazing place, full of hospitality!

About me: Age 65, retired machinist, I worked as autobody man during my 20s, turned wrenches since…read morechildhood, do all my own automotive work including full rotisserie restorations in my own garage, dealt with literally hundreds of autoparts store counter people over the last 50 years. I've been doing business with this particular O'reilly auto parts in Ottawa IL for at least 6 or 7 years now. I've had positive experiences and rapport with some good counter people there who know something about DIY auto repair. I also got casually acquainted with Jeff the proprietor. I wanted to share in detail some great buying experiences I had at this store in the past few years but space here will not allow. Getting to the issue of this review, on 6-2-25 I called there about several idler pulleys, some were non OEM, requiring source by part # and one was OEM to be sourced by application. On the phone I spoke to a young woman whose name tag I'd see the next day as Rosa. I gave Rosa the part # for an aftermarket pulley. She told me that pulley would be special order and arrive next day. Then to the best of my recollection I also gave Rosa the application for my Chevy truck for a separate OEM idler pulley, which to the best of my recollection she looked up and said it was in stock. I said fine and I'd be there next day to purchase both of them. Then an hour later after digging thru some of my spare parts bins I realized I gave Rosa an incorrect part # for the aftermarket pulley, so I called right back again. This time young man whose name I never got answered the phone. I gave him my name and asked him if he could see my special order for the aftermarket pulley. He said yes he saw the order. I told him to scratch that special order because the part # was wrong and I'd give him some new part #s. He said OK, done, now give me the new part #. I gave him 2 new part #s for 2 aftermarket pulleys and he told me those pulleys would be in next day. I asked how long would the special order parts be held in case I wasn't able to be there next day. He said the parts would be held for 5 days. I said that would be fine, thanks. To the best of my recollection the call ended there and that young man and I never spoke about the OEM pulley that was sourced by application and already in stock. I arrived at the store in person, afternoon of 6-3-25 and spoke to Rosa in person. There were 3 pulleys there for me. 2 were the aftermarket pulleys and they were wrong. There was a cross reference issue because the part #s I gave were for Dayco brand and the pulleys they obtained were Murray. This was no big deal, the pulleys would just have to go back. Then there was a 3rd pulley with a GM tag on the box. I asked if that was the OEM pulley by application. Rosa said she couldn't know that offhand. I replied that she should know because she looked it up over the phone for me yesterday. She insisted that she did not look up the OEM part, that she remembered she only talked to me about an aftermarket part special order. At this point, one of us is misremembering something. I honestly don't think it was me. I have no recording of the conversation. But the matter was trivial, there were no consequences involved. Nevertheless she got very irritated with me over it. After a short back & forth she raised her voice to a stern scolding tone to me, saying "I remember the call and YOU SAID (X) (Y) (Z)" She reminded me of that TV Judge Judy, so I replied, "Am I under oath?" That made her angry. In preemptive projection fashion she declared I was disrespectful when actually she was disrespectful to me first. The she asked for the application. I recited "2002 Chevy Avalanche 1500 4X4, 5.3L engine and added, does that ring a bell?" She got angrier and said "I need to know if it's 1500 or 2500." I said it's "1500, I said that 10 seconds ago and you didn't remember." Then she really got mad, picked op the phone and began dialing. I thought she was calling the cops on me and I was in total disbelief. I asked who she was calling. She said she was calling Jeff to report me. It sounded like she got Jeff's voice mail because there was no conversation after she spoke and she hung up. I humbled myself, I said I didn't really want to argue, completed my transactions and left without further incident. BTW the OEM pulley in question was correct so I bought it. However, If Jeff is going to employ easily-angered counter people who pick up the phone at the drop of a hat to tattle to authority like a high school hall monitor, that is a problem. People with that sort of fragile personality shouldn't be dealing with the public at large. If Jeff endorses this conduct as store policy then there are a dozen other auto parts stores within a half hour drive where I can take my business if he really doesn't want it. Then there is the internet. Thanks for reading.

Lorie is the best! If you need anything go to her, she knows her stuff! She was so helpful and…read moreknowledgeable and I will definitely be going back to her with questions!

About a 2-2.5: I've always been curious about Blain's Farm & Fleet, as I loved seeing their…read morecommercials! This is somewhat of a 'megastore' that has clothing, footwear, lawn & garden items, sports & outdoors equipment and tools, pet supplies, auto parts, items for the farm and livestock, home basics, and even food & beverages. They have limited brands, so I just wished they had a large selection and more of a variety. Staff are on site, but they are spread apart; looking for assistance was slightly difficult. Ample parking in their large lot! +limited brands/selections +large parking lot available

I bought a transmission from this seller on eBay because their listing claimed it was "tested and…read moreguaranteed." That statement turned out to be completely false. After receiving it, I paid a professional shop $1,600 to install the transmission. Immediately, it was obvious the unit was bad -- it wouldn't shift correctly and was slipping. It was clearly defective and should never have been sold as "tested." Because of their false advertising, I had to get another transmission and pay another $1,200 in labor to replace the junk they sent me. Their so-called "guarantee" is meaningless, and their claims of testing are misleading at best. This cost me an extra $1,200 out of pocket in labor alone, not to mention the time, hassle, and vehicle downtime. Buyers beware -- don't trust the "tested and guaranteed" claim. It cost me thousands to learn that lesson.

From the owner: Products: Auto Parts…read more Services: Auto Salvage, Auto Wrecker, Shipping Available, Junkyard History: 3 Sons Auto Salvage is your go-to destination for auto wrecking and part salvaging, conveniently located in Peru, IL. We proudly serve Peru, La Salle, Joliet, and surrounding communities with top-notch service and expertise. Whether you need to find the perfect part or dispose of your old or totaled vehicle, our team of experts is here to assist. Plus, we offer convenient shipping options. Partner with 3 Sons Auto Salvage for reliable solutions and exceptional service in the auto salvage industry.

Though I do appreciate Starved Rock Harley Davidson helping me with some repairs on my 2006 Softail…read moreDeluxe, I am surprised at the quality of work performed by one of their master technicians. What would seem like a simple procedure.... to mount and balance tires has left me somewhat confused. When mounting the new "engraved whitewall" tire on the front wheel, the technician failed to remove the existing spoke weights before proceeding to balance the wheel. To balance the wheel, a total of 12 stick on .5 oz. weights were applied to the front wheel. The bike has HD Chrome 80 spoke wheels, and I was informed by other Harley dealerships that the "chrome spoke weights" should be used to keep the aesthetics in line with the appearance of the wheel. The stick on weights are not meant to be used on this type of wheel, but used on mag type wheels. I called the service department and spoke with someone, trying to get this straightened out, as I am feeling rather disappointed. The response was not what I wanted to hear, service department said that they did not have spoke weights to fit my wheels and this is why they use the tape weights. This is even more confusing now because my front wheel still has spoke weights on it in addition to the 12 tape weights they applied. This the same dealership that installed and balanced these wheels using spoke weights when originally installed. October 28.... I did speak with Tim today (General Manager) and I will be taking the bike back to Starved Rock HD this Spring for them to re-balance the front wheel with "spoke weights" at no charge. Thanks Tim!

So the new Starved Rock Harley is more like amateur hour. If the store is open now by no means does…read moreit mean you can pick your bike up. Took it in for a recall and 10k service that had already been paid for. Walked right past the bike in service. The current management doesnt have anyone working Sundays that can actually get in the computer to see no money was owed. So we will come up to the store when its convenient for you guys. You guys should have let the old employees show you how to run a dealership before you guys took over.

Front end chattering on my 2016 equinox with 140,000 miles. Kevin said common issue with stabilizer…read morebushings on front end. He had may wait nearly an hour or little over and it was done and fair repair charge. Car drove off like new and nice and quiet. GREAT REPAIR!!

Wonderful business. I'm from California. Had tire problems in Nevada. Made it to Illinois. Decided…read moreI needed the tires looked at and found Morris Tire on Yelp. Great place.

We had a great experience purchasing our used vehicle with Stuart. He was warm, easy to work with,…read moreand took the time to listen. We purchased at a fair price, and we never felt pressured or upsold throughout the process.

Have been and will continue to be a Repeat customer. From Jeremias in service to Nate Swanson in…read moresales to General Mgr. Abril, OTTAWA TOYOTA has earned my respect for their honesty and delivering an exceptional product. You will be glad you chose Ottawa Toyota for your next new and/or used Toyota.