Craig is absolutely horrible! Malibu for a noise in the front and check engine light they didn't fix anything on my car and give me a bill for $1215! Our sales guide Don was great, but their service and customer service in the service department absolutely horrible read more

Knowledgeable & ready to help get your vehicle back on the road in the best mechanical condition you can afford. No, seriously... super helpful staff & mechanics who take the time to do what's right for each customer. Long-standing clients & first time customers came throught the door, while I waited for the mechanic to find the reason for the fluctuating codes. 3 hrs later & the elusive reasons were discovered. AutoMasters guarantees its work 100%. I was told my car will be fixed right the first time or they'll re-do it, until finished. Easy to find, with enough spaces in their private lot to accommodate customers. I'll be back! read more

Our front breaks started to squeak on our trip from Maine to Florida. Searching online I found AutoMasters and their reviews were very good. I called them and John got me scheduled the next day. The mechanic diagnosed the problem and John provided me a written estimate with pictures. I had the front brake pads and rotors replaced. They got us fixed up in a reasonable time. Their waiting area was pleasant and John was very customer friendly. We are back on the road and ready for our return trip to Maine in a few weeks. If you need your brakes looked at, I would recommend AutoMasters as your next stop. read more

I want to single out Brittany and Matt, at the Ocala location, for their excellence of service, above and beyond what is normally expected from automotive service personnel. They took my car in for service, which I specifically requested be done and because they couldn't duplicate the problem I asked them to fix, they declined to simply do as they were asked and came and picked me up at my place of business, took me to their service center and asked me to drive the car myself to see if I could locate the aforementioned problem. I couldn't and they declined to do the service I asked them to do. That level of honesty and professionalism is rarely encountered these days. I wanted to point them out to their immediate supervisors for the exemplary service they provided me. I am, and have been, a loyal customer and will continue to use them for all my automotive service needs in the future. read more

They were kind, courteous, and very informative throughout the whole process. They were able to diagnose, order the part, and repair within a day. I wanted to wait a while before I did a review because I have had issues with repairs being a temporary fix. The Jeep is doing amazing though! There was no crazy manipulation tactics like every other auto repair place. Now days you can not even trust the dealership mechanics. 10 out of 10 for Automasters Service Center. read more

This place has really gone down hill since Jim left. I took my car in for an oil change before a trip south and when I can back to get it they had a $1800 service bill that they had written up stating that my "axel and bearings are slinging grease" as well as "your oil pan is leaking and the oil drain plug had a lot of fluid around it and needs to be replaced" Ended up taking my car to VW dealerships to have these claims check and my car got a clean bill of health and none of the claims were true. WATCH OUT THIS PLACE IS NOTHING BUT A SCAM!!! TAKE YOUR VEHICLES ANYWHERE BUT HERE! read more

I took my Jeep in to have an oxygen sensor replaced that I had with me. Once they got the new one in they saw it was the wrong one. Which they were right. They said they had to take the area apart once they got the part to replace it again and it would be ANOTHER $200. When they got the part and I was watching from the parking lot...they just put the new part in because the jeep was still apart!!!! Then they put it back together and I of course paid the bill and left. I will say they were friendly but didn't need to charge me for something they didn't do. Congrats on the extra $200 you got from me. read more

I went to them for an alignment . But all my tires were in bad shape worn and the rubber was separating . I'm thankful that they found that. I didn't need an alignment after all everyone was very professional and explained everything. I will be using them for all my car needs . Diane Schweigart read more

Take you car or truck to the dealer the prices are cheaper and service is much better,I was scammed from the garage I would not recommend them at all. read more

These guys are top notch! I came in on a whim needing something fixed as soon as possible. They were super busy but got it looked at and diagnosed that same day and were able to get it fixed the next day. I'm SO pleased with the work they did and how kind they were to fit me in when I really needed it. Nothing was added on randomly and they showed me exactly what was going on with my truck. Definitely recommend these guys and, if I lived in Ocala, I would absolutely come back! read more

I was hoping to make this a 10 star review, the owners Sara and Kevin deserve all the success in the world! Honest, hard working and they treat everyone with the utmost respect! read more

Took a commercial van to them for a pre purchase inspection. They got us in fast without an appointment, did a thorough job checking it out for us, and gave us a fair price. They showed us a few minor things that were wrong and a few things that needed replacing. They sent a link to my phone to a page with our evaluation including pictures that we were able to take back to the seller and show them so we could work things out fairly. A friendly, family owned business that we would definitely use regularly if we were from this area. read more

I needed to find a repair shop after I took my vehicle into Dodge where they misdiagnosed the issue AND told me that they were unable to fix my vehicle. I found AutoMasters after reading reviews online. I initially felt good about taking my vehicle there, and felt even better when I found out that both my tow truck & Uber drivers knew the owners and recommended the shop. AutoMasters was able to quickly & correctly diagnose AND fix the problem. James was friendly, communicative and helpful. read more

Great service good people the price is a little high but they have great follow ups and good advice

My brake pedal went all the way to the floor on the way to work this morning. I stopped by the shop to see if they could take a look at it around 1 pm. They had me back on the road in less than an hour and with no charge!!! These folks are amazing. It was a loose brake line. They tightened it up and flushed my brake system. I am a repeat customer and will continue to frequent this establishment and recommend them to everyone I come in contact with!!! Excellent customer service!!! read more

We took several different trucks for minor repair, given written estimate, slick talked by owner & a salesman. Every job cost much more than quoted, took much longer and not finished with any professionalism . They said one of my trucks would $16,000 to repair but they would buy it for $500 as is. Later I took that same truck to a different shop who fixed it for $950 & I sold it to a Ford dealer for $18,000 Avoid AutoMaster!!! read more

Awesome experience. I'm new to the area and wanted a shop that was reliable and honest like my previous Pennsylvania mechanic. After reading many reviews (FB, Yelp, and others), I decided to try Automasters Service Masters. First positive is that I was able to make an appointment online for the '$49 oil change special'; one quick form and then an email confirmation. When I arrived for my appointment, the kids and I were happily greeted by the service writer at the counter. We left and headed next door for some breakfast. About forty-minutes later on our walk back to the shop, we received a call that the service was done and that they discovered minor corrosion on the battery. I agreed to the repair and the shop quickly got back to work. While waiting those few additional minutes with the children in the shop's clean lobby, shop staff were taking to my kids and offering high-fives. Overall, I was super impressed. All the staff were friendly and helpful. Shop pricing is reasonable and fair. The service was quick (for routine servicing). I'll be back with our minivan and for any other automotive service needs. Thanks AutoMasters Service Center! read more

I was referred to AutoMasters by a trusted local tire shop that does not do alignments. There appears to be a very good rapport among the staff. In my experience a lot can be said about the quality of personnel a shop can keep up front. I would definitely consider this shop on South 441 for future service. Sarah was very friendly and professional on the phone and I was able to get in quickly for an alignment and synthetic oil change. Tom helped me at the front counter. He was thorough and explained their fees clearly. Even though they were busy, I thought my car was serviced in a reasonable amount of time. I enjoyed their free Wi-Fi and chatting with the folks in the waiting room read more

They put a new starter in at 4:30 right before closing so I could drive home! Great service, clean shop, I will be back for a oil change soon read more

Took my vehicle in 3 years ago I've had nothing but trouble since. I wouldn't recommend this facility to anyone. They don't know what quality work means they will use old seals,junk China parts and charge top dollar for it. This facility is all about getting the vehicle out of the garage and money in their pocket. read more

Very friendly, prompt and reasonably priced brake fluid service. Referred by nearby Discount Tire Store. Highly recommend!

The most honest auto repair facility I've found in the area. I'd been in search of an alternative to the VW dealer and have found it with AutoMasters! I'd had a nagging "check engine light" that was supposedly corrected by the dealer three times, only to have it reappear on the way home. Well after a trip to AutoMasters they found the problem, a major one, and fixed it within a reasonable time and I couldn't be happier. The charges were reasonable and the staff was friendly and knowledgeable, this is definitely my new go to repair facility. Thanks, guys! read more

Failed to reinstall 3 lug nuts on one wheel after tire rotation. Notified the shop when I discovered this, and have not heard from them. Will NEVER see my business again nor any sort of positive recommendation. Irresponsible, unprofessional and obviously zero coality control! read more

My 21 year old daughter was in Florida when her clutch went out. Had the car towed to AutoMasters and she was given an extremely high estimate. I called our normal repair shop and gave them the details. His estimate was HALF of what she was told at AutoMasters. Had the car towed to a different repair shop and got the car fixed for half the price. Obviously, this is one of those places that likes to take advantage of the unsuspecting. Glad we were not unsuspecting and took the car somewhere else. read more

Always great work done here and always at a fair price, never had any problems.Courtesy and polite staff, mechanics know what they're doing, not just guessing at your expense. If initial arises that they're not really sure of the L always call and discuss the options with you. read more

Before I went to Auto Master I took my car to The Infiniti dealer in Orlando fully knowing what was wrong with it. They came back with an estimate of 2400 and all they found had nothing to do with why I brought the car there in the first place. However, I went to Auto Master and they clearly found all of my problems and fix it within two days. The car runs great and I am very happy with their service. Kudos to Auto Master you guys are truly masters of your trade. So happy I found you. read more

They are absolutely amazing! Very helpful and honest! We were on vacation and the computer went out in our car, THEY FIXED IT THAT DAY! Best auto shop ever! read more

I wanted to transfer from the dealership to someone who would service my car since there's no longer a warranty. The reviews of AutoMasters were good and I took my car there today. They looked it all over and gave me a plan going forward and unbelievably they did it without a charge. They are an honest business and seem to have good relationships with their customers, both of which are hard to find these days. read more

Awesome service. Sent my car there and Brian and Sarah were very helpful. I wasn't even in town and they took care of it and stayed in contact with me. Will use them again for sure. Hard to find people like them. Thanks Automasters!! read more

I need a quick replacement of my brake light bulbs. Sam at the front desk was very nice and efficient. Even though I was a walk-in, they replaced my bulbs in less than an hour. The whole experience was great and I would recommend them to anyone. read more

I initially went to AutoMasters to get an estimate to compare with one done at another local shop. I was impressed from my first steps in the door. Great staff - polite, professional, and willing/able to answer questions! Their shop is tidy, and the employees are well groomed, polite, and enthusiastic. They went over their estimate out at my car showing me each item and again answered questions. I ended up getting all repairs done with AutoMasters - and it was cheaper for the same repairs! They have followed up with emails regarding ongoing service and even sent a Christmas card :) Can't say enough nice things about this friendly & professional service center! read more

Great shop. We've brought both of our vehicles here many times for things big and small. Always communicate clearly and in a timely fashion. They answer any and all questions and concerns and make sure we are doing the right thing. Very honest and just want it done right the first time. We will continue to use them as long as they're around. Can not recommend them highly enough. You will not be disappointed. read more

These folks are DEDICATED to Customer Service, Fair Pricing and Quality Work! From my initial call with Sarah to a speedy resolution AutoMasters makes annoying car repairs easier somehow. Fast and efficient; the entire staff seemed to know who I was even though our contact was very brief. A+ Service!! I know I'll be back but in the meantime, I highly recommend Automasters! read more

Absolutely terrible! I took my truck there to have AC vents replaced only to be given back a truck with a huge hole in the dash board and an estimate of $320 to fix it or an offer to glue the pieces together (after just paying $440 to have the AC vents replaced). They blamed it on brittle plastic but there were absolutely NO issues with the dash board when I dropped it off. Clearly their technicians were being too forceful with the dash which is what caused the clips holding the dash on to bust. Finally, after agreeing to pay for only half of the part and free labor, they replaced the busted up dash board only to return the truck with now cracks in the front part of the dash. They refused to replace the second piece their technicians broke, just offered to call around to get prices for a new piece. Ummmm...... no thanks! STAY AWAY FROM THESE PEOPLE! read more

A breakdown on the highway is frustrating needless to say. Our search for a service center began with iPhone's Suri then a Google search then Yelp! AutoMasters! From the initial phone call to a friendly, concerned mechanic, we explained our dilemma and set the plan into motion. Upon arriving at the service center, we were pleased to find a spotless and clean place, all well organized with an unwritten but obvious mission - it's all about the customer! They quoted 7-hr. labor on our motorhome. We have a tow vehicle so we left and explored the Ocala area; they did a great job keeping us informed while doing repairs. Labor $89. per hour is unheard of where we come from! Our unfortunate breakdown ended with a job well done by a friendly, honest, professional team, Kevin, manager and 2 mechanics named Tom and Tom -all were great! We gave them s 5-star rating and highly recommended this place! read more

AutoMasters Service Center - Auto Repair Near Me - Ocala, Florida

They did a good job, but it certainly took them a long time. A 4-wheel brake job on my Tahoe took well over 2 hours, and it would've taken a good bit longer if I hadn't hurried them along. That being said, the quality of work was really good, they were very customer-oriented, and they have free wifi while you wait. If the wait had been shorter, I'd have given them 5 stars. read more

Every single time we have been there something has gone wrong. First time, we came in with a $600 cash budget because we needed new tires. They told us the tires that we wanted to buy werent very good and that they would be a hassle to get. So Tom himself sold us these cheap tires for about $350 for all four and told us they would be fine. They said they sell this line of tires to everyone and nobody complains. We would have gone somwhere else by this point, but this was the preferred mechanic by the people we were buying the car from, so we just bought the tires and were on our way. The tires were not very good quality. They slipped and hydroplaned. But what else would I expect from such cheap tires? The second time, our window button stopped working. The window went down and wouldnt go up. I went to Automasters to see what they could do. They told me the switch would cost about $60 for the part and $20 to install. I asked them if they could just put the window up so I could get the money and come back without flooding my car from the Florida rain. They put the window up, but broke some of the pins in the door. Now it is very loose and feels like it could be pulled off if you had a mind to. Now, learning from my past mistakes, I looked up the price for the window button. It was only $10! I bought it and installed it myself, but my door was still broken. The third and final time I went because I had a screw in my tire. I just wanted a patch, but it was on a side wall so they couldnt do it. That was fine. They immediately started trying to sell me some more tires, at least two front ones, but all four would be better because they were bald. I asked how many miles they should have gotten, I hadn't driven that far. Bryan said tires don't get an estimated milage. But I had only driven about 30k miles. I found out later that those tires should have gotten around 40k. I didnt want to buy tires from this place again, and since I owned my car now, I knew I could get a second opinion. While it was still in the garage, I asked if they could look at my trunk lock. It had been stuck since we bought it but I have a spare in there. They said no and didn't even give me a reason why not. Then I told them to put the tire back on, so they took the screw out of my tire so it wouldn't hold any air at all. At this point they are trying to force me to buy their tires. After I keep refusing, Tom says he can put a plug in it for us. First, that's not safe, second that's not legal as the hole is on the side wall. So I climb into the backseat myself, and open the trunk from the inside. Just outside the car, as I'm pulling the spare out, I hear Tom saying that this was my fault in the first place because when he sold me those tires, I insisted on the cheapest ones. At this point I am furious that he is straight out lying and pinning the blame on me and the tires that he wanted to sell to me a second time. The tech put on the spare for me and I thanked him and said sorry for all the trouble. He was about to apologize to me also, but tom interrupted him. I went elsewhere and bought 4 brand new tires that werent anywhere close to being the cheapest tire, and they work great. read more