We had to Wait for an appointment because they were so busy but it was well worth it. The person who came to our house was prompt, patient, incredibly knowledgeable and not only fixed the problems we were having with our fireplaces but gave us recommendations for preventing further problems. Thank you so much fishers! read more

Poor upper management. Lacks the communication and business skills to make this business successful. They made three appointments to come to my house and never showed up or called to reschedule any of these appointments. When I called and asked if they were not interested in the work they should just let me know. Again no response. Can't see this business lasting long in the Roseburg area.t read more

Wow. My experience was horrible with fishers. Do not let these people install your stove. I repeat do not let them install your stove!!!! I had nothing but smoke and ash in my house for months,thinking I was doing something wrong with a new stove , come to find out they left parts out that go into the existing thimble in ceiling...it only could have burnt my house down..also paint fell off the cast iron stove the second time I used it and it took months for them to get back to me... and there were several unethical business practices by them.... so think again before buying here!!!! Never again ... read more

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If I could give less then one star I would. We didn't have any problem with the install in the new house construction, but they messed up and never sent a bill for the installation of the stove to us or the contractor. One year later we get a surprise bill. We understand we have to pay the bill cause the job was done. But when we went in to pay it, expecting an apology, we got extreme attitude, and trying to blame everyone else. I wouldn't recommend using them if you can. If something happens don't expect them to own up to it. read more

Got off to a rough start but they finally made everything right. There were some problems with installing the wrong insert, not being able to find the right trim pieces, etc. I expressed my extreme unhappiness with the fact that they never once called me. I had to call them every time to find out what was going on. But, the owner got on the phone, took charge and got everything fixed. They got the right insert/trim ordered. They called me as soon as it came in and they paid for the 2nd install. Insert looks great, works great and I am now a happy customer. read more

I purchased what was suppose to be a close clearance wood stove and installation on 6/5/2015 for a new home under construction. This company installed the pipe through the roof and attic on 6/11/2015. I went to their shop to notify them that i would be ready to have the stove installed in October 2015. This is when all hell for me broke loose. No one came out to install, nor did i get any phone calls for installation. I called my salesmen Jim Inman to see what was happening. He informed me that they had had a sale and that their were 60 people ahead of me. he set a date 2 weeks ahead, to which no one showed up. I called him again, as he would never call me, he said that he would not lie to me any more. They sold my stove by mistake and installed it in a warehouse somewhere. I informed him that I would take a substitute stove, just to get one installed as it had been a long time waiting. Jim informed me that the first thing on Monday am, he would talk to his boss and solve this problem. I called him on Tuesday am, Jim said problem solved, but would not tell me how. Jim said they would install it on Thursday. On Thursday afternoon, Mike Hopkins their installer showed up without a phone call to deliver and install the stove. After sizing up the situation, he said that he did not have the correct parts to install the stove. He also said that the pipe that he installed through the roof was not in the correct location. he also only had single wall pipe, which is not for close clearance installation. I called Jim Inman at the store and informed him of the situation. His answer was not my problem, Mike Hopkins is an independent contractor and it is his problem. I have looked at the manual that came with the stove and a Rear Heater Deflector is missing. ( this item is supplied and mandatory by the manufacturer.) I have checked the internet and found a company (6 inch Double Wall DuraVent Stove Pipe), where i can purchase the correct pipe for this installation, as this company (Fisher`s Hearth & Home) seems to have left me stranded, and lied to me so many times and left me with a partial installation, and a through roof system not installed in the correct location. LeRoy Opfer541-430-0907 read more

Contacted this company to come repair our pellet stove 4 weeks ago and was told it would be 3 weeks before they could come out. Set up an appointment for Friday the 21st for noon and left work early to meet the repair person. Waited and no one came and not even a phone call to explain why. Would like to add that I called a few day earlier to confirm this appointment as it was very important to get our heating system up and running and was told it was all set. If I could get a choice of zero stars I would post that. Very rude of this company to and wish I had read reviews before hand so as not to have wasted all this time. read more

SUCH RIP OFFS! Brought stove in for simple repairs, we called weekly for over 4 months and were told it was not done yet each time we called, we finally went in to pick it up, was told he could not make it work and we could buy a new one from him. There was a different door on our stove that was in supper bad condition with a broken window, they said they already threw our old door away, calming it was in worse condition then the one they put on, they never asked us if they could change the door. We took it home and had no problem operating it just the way it was when we picked it up, a few new parts ordered from the manufactures and it ran perfect. STAY AWAY! read more