if I were able to give this gym 0 stars I would. They are in the business of conning people, the staff is rude so you don't go back they make it impossible to cancel, and they charge you whatever they feel like charging you that day. they say its $49 down I am not sure why they charged $254, to sign up, said that sale was over and the next week I get the same ad in the paper saying $49. If you want to cancel I will help you cancel! lets cancel this service! PS I am pretty sure that some of the managers and employees making the good reviews! read more

Just started here been trying to make it a part of m m y routine to go. But when the gym isn't open until 8 am with sucks I don't have much time?? Then go after 6 pm on a weekday forget it smelled like dirty socks in there barely any machines available people were sitting on them and holding for someone. I'm not sure I may just go somewhere else this is close to me.. read more

I've been to this location, as well as Federal Road, and Gulf Freeway. The Pasadena location seems to be the flagship, 24 hours with a pool, hot tub, and basketball court, along with tons of machines. All the clubs I've been to have daycare, sauna and ladies only workout area. Everything is clean and well maintained. I usually go during off times, so I can't comment on the parking situation, but all three clubs I've been to have immense lots, so you'd just have to park a little further. Lots of TV's, but they're a little distracting to me. One side note: When I signed up, the agent seemed a little thrown off that he didn't have to "sell" the place to me. Heck for $10 a month, no contract and a really low sign up fee (I think it was $60 maybe?) it was a no-brainer. I didn't even mind when he asked me to give him names of people they could call and say I referred them, I WANTED to! read more

This gyms sucks , they are always full except in the mornings . The child care people let the little kids cry, it's a child care you expect your child to be taken care of for at least 2 hours , the lady's in the child care don't do anything but sit and talk the whole time while the little ones cry .. and then their customer service is not that great , their is only 1 guy that works the late night shift that does his job . read more

Good gym but it is way to cold in there, even before then pandemic the fans and A/C are on full blast and any sweat you had during your workout disappears one you start walking in the gym , besides that it is a good gym read more

Not only is this a great gym it has a nice atmosphere. Everyone goes to workout not too much chit chat and hogging the equipment. This is my favorite gym before 6am any time after that too crowded for me read more

I pay $10 a month here, they have barbells, a squat rack and they let me deadlift. Other than missing weights there's not really anything to complain about. read more

I'll give them this. They do have lots of machines and free weights. But good luck trying to use them they're either broken or the free weights are missing. I wish the staff would put up signs in big bold letters to put the weights back or make some kind of effort. The people there are the most annoying. They're called gym rates. They hog the weights. Like multiple dumbbells at a time then they dont put them back. The thing that piss me off the most when these A holes bench press and do curls after their bench press. The employees need to teach the customers proper gym etiquette. They also need to clean more often. How hard would it be to mop at least once every few hours. Like take a giant squeegee, then mop with some bleach or something. Other then that I get a pretty good work out in. read more

If you want to work out on weekdays after 5pm, be prepared to deal with lots of people. If you want to hire a personal trainer who can create a personal work out plan based on your health challenges, be prepared to be disappointed. However. If you want to take a lot of group classes with fun, upbeat, and encouraging instructors then this is the place for you! The equipment is good too, but the instructors are what make the classes! I cannot stress enough how AMAZING they are!! The class schedules are always posted on the app which is super nice and helpful! I do wish they had more evening classes for the H2O Fit, I have a joint disease so low impact work outs are my favorite! Pros: They have a lot of new gym equipment, an amazing cardio theater, nice saunas, and a decent pool/hot tub! There's always people playing basketball and racquetball which is fun to watch while you work out. There's also lots of TVs everywhere, though they usually just have gym rules on them instead of anything interesting like the action movies they play in the cardio theater. Cons: Aside from instructors, the staff is horrendous. The front desk people always act like you're an inconvenience, they take FOREVER to scan you in, and if you ask them for anything they'll just stand there and stare at you for a long time before asking what you need again in a really confused/put out tone. Like they're so confused as to why you would bother talking to them and they really don't appreciate it. They are literally the worst. When I spoke with a personal trainer rep about possibly hiring someone, I told him about my health problems and asked if they had any trainers with special knowlege in that area. His response was "I don't think our trainers specialize in anything or know anything about joints. They don't need to, they just need to know basic strength training. Really they're just there to keep you accountable and motivated to show up to the gym." My joints will literally pop out of socket and dislocate during regular exercise and you're telling me that your $50 an hour trainer can't provide an exercise plan specific to my needs? No thank you! He completely glossed over my questions and concerns to quickly repeat the price list again and to push their temporary special pricing on me. I mean cool, great, I'm glad you're having a sale and alll, but I'm not paying anybody a dime if they're only going to damage my body!! He did not inspire confidence in the trainers there AT ALL. He made them sound like over paid babysitters with no real knowledge of how to create a truly personal fitness plan. If all you need from a gym is very basic; a place to lift some weights and take a few group classes, then this is the place for you. If you want to have an all around enjoyable gym experience with efficient check ins or to hire a real personal trainer, then this place is going to make you very unhappy. Just keep in mind that it's a $10 a month gym membership and you get what you pay for. read more

EXTREMELY DISAPPOINTED !!!!!! DO NOT SIGN UP FOR PERSONAL TRAINING. Contracts are regrettable at best. Manager will give you the worst deal in your favor and harass you to get his money. read more

This is probably the best fitness Connection I have visited. I do enjoy that the cardio and weights are plentiful, I do find the bathroom and staff sub par. read more

First of all, I felt like I was forced into getting a membership. The person who helped me was setting up payments and what not before I had even agreed to a plan. All I wanted to do was try the gym out, but the staff was persistent in making me spend my money. Overall, the gym had a nasty, dirty, sticky feel to it. Machines and equipment were dirty. Free weights, plates, and bars were scattered all over the gym. I was not allowed to use the "functional fitness room" even though I was not told that during my consultation. This place just had a very bad vibe, and I regret even trying it out. Would not recommend. read more

Don't go here if you ever want to get out of your contract. You have to mail corporate for them to cancel, not just that but it has to be certified mail. Which means it ends up actually costing you money just to cancel at this terrible gym. Go to 24 hour a little further if you want actual respect for a similar price. read more

Don't waste your time at this location, the staff is very rude, the managers there are rude even when I was trying to go up there to look into getting a membership. I wouldn't waste your time. I ended up having better service on joining the gym at another fitness connection not to far from this one. Maybe the managers and staff just had a bad day when i went, who knows but they should leave that crap at home, not work. read more

Very big scam artists I canceled my account over a year ago and have still been getting billed. Now they want me to find my tracking number for my certified letter. Go anywhere else!!! They have the stupidest cancellation and customer service system. They are now making me pay an absurd amount for something that they neglected. The personal training center received there certified letter by the gym did not. How is that possible when I sent both the same time. read more

Pasadena's a great place to workout.Open 24hrs a day, great an friendly staff. Loaded with equipment, state of the art movie room, swimming pool, racquetball, full basketball court and best value for $10 bar none. read more

I've been coming here for about a year, and I like it. It does get extremely crowded in the evenings, especially Monday night. But it's because it's an extremely affordable gym-$9.95 a month. In the evenings it is hard to work out because EVERY PIECE OF EQUIPMENT IS TAKEN, but that's not the gyms fault. The people are rude and hog the machines. It isn't as bad in the mornings or lunch time, as well as weekends are good. But aside from that, it is large, the equipment is great, the women's locker room has access to the pool and has their own sauna area. Lots of locker room space and showers. I love the group fitness classes as well! The gym just has a lot of variety to it which is fantastic :) read more

This place is matches its price. There is a reason they are so packed. The only thing I have to complain about is that they need to put more paper towels and cleaning spray around the gym. Yea you are going to have a bunch of nasties every where you go but don't be that person. I've had there membership for about 4 years now and before that I was with 24. This is the first time that I have seen that they have replaced and put in new machines. It's about time. DO NOT GO ON MONDAY NIGHT. The daycare is good. They just need to make it bigger I think. read more

Worse costumer service. Staff is not knowledgeable about policies or anything. In addition they all have an attitude when you asked them questions. Manager are the worse, would not speak to you. read more

After they double charged my bank & I decided not worth my time I decided to cancel -No phone # nor email (for electronic signature) to cancel so wrote letter (said they didn't get of course) and I told facility I am cancelling mine and my son's membership which they did not want to accept so I had my bank block them. Then they tried to collect off my SSI disabled son after 5 months and he never signed a financial agreement with them and did not even have any type of bank account - both were from my bank which I initiated not him. Told collection agency that they were in error and their response was "prove it". AVOID THIS COMPANY LIKE THE PLAGUE! read more

I don't know why there's so many people leaving negative reviews, every time I come here the experience is great - tons of new machines, lots of free weights, great treadmills that allow you to do interval sprints (good speed and inclined adjustments), and the staff has always been nice and helpful when I've been there. It's not an Equinox but as far as local gyms go it's pretty hard to beat. read more

I've had memberships at a ton of gym and this one is the worst. Terrible staff and terrible rules. Maintenance of the gym is terrible as well. I wish I could leave a -1 star. read more

This is one of the nastiest gyms that I have ever worked out in. The pool is often dirty. I've found wads of human hair catch on my hands when I'm swimming. I was going there for over a year and nasty graffiti was on the wall in the ladies dressing room and it just went untreated. Like they don't care about the facility environment. There was also problems with the use of the pool. Patrons would congregate in the pool to stand and talk instead of exercising which affects those of us who would like to swim laps and exercise. Never go back. read more

UNPROFESSIONAL AND RUDE I really enjoyed coming to this location until yesterday when my workout buddy was denied entry after requesting a visitors pass. we were told she didn't have the right membership. (we frequented this location SEVERAL times in the past 6 months with no issues. ) When we asked to speak to the manager we were originally told he wasn't there then a girl in street clothes came behind the counter and professed to be an off duty manager, she told us there was nothing she could do to help. Then a man in an office came out saying he was the manager and he could help, all he did was try to sell us another membership. When speaking to the man he rudely spoke over me as I spoke, then he told me he was 52 and he didn't have to listen to me because I'm not older than he was. (Really???) I spoke with 3 employees who gave me 3 lies. I would rather spend the extra money to exercise at a closer gym where the employees are respectful towards the clients. read more

This location is the closest one to me. I've been with this FC for 2 years now. It's spacey and has lots of equipments. They have basketball and racquet ball court, swimming pool, coed and woman sauna. They also have a variety of classes such as Zumba, spinning, les mills, yoga, water aerobic. And because of all these good things mentioned above, there are more people going to this location. I felt like the management could have made the place cleaner and smell better (try open the front door or have better air circulation yet?). The smell really bothers me, hence the 3 stars. I also would think they need to have more disinfectant supplies and paper towels around. This gym has a lot of potential and I hate to stop going there. I now have to drive to the westheiner location cuz it's much cleaner! read more

The only reason why I'm a member of this gym is because it's the closest gym to my house. The monthly rate is so cheap, it always seems to be packed. The term "you get what you pay for" is so true. read more

Horrible day care. My child got hit by another child in my face and they were so busy talking they didn't see her and another little girl get hit. Then when I spoke up they wanted to jump and get defensive instead of acknowledge the mistake.. NEVER going there again . read more

Fitness Connection offers great service, plenty of equipment, options, and friendly service for a low price. I July I signed up for a $9.95 a month and a $49.00 initiation fee. I decided to go with Fitness Connection due to its facilities, low price, and location. This particular location is five minutes from my house. Some of the pros are the number of machines they have. They have plenty of machines for both weight lifting and cardio workout. They also have a room exclusively for females, which I believe include even more machines. They have a room for yoga and other activities. Basketball and racquet ball courts are also available. A swimming pool is also at the member's disposal. Fitness Connection also has lockers and changing rooms. The front desk has drinks for sale. At the front desk you can also find supplement to add/lose weight or for energy. They have a great variety of products. Some of the cons include the lack of a track. If you like to run at the gym you will have to do it on a treadmill. If you're like me and don't like the treadmill then you will have to find other means. Although there are plenty of machines, there are very few machines that use free weights, which a lot of members prefer. Getting a trainer is also very expensive, I don't recall the exact price but it was enough for me not to consider. Overall it's great, the pros outweigh the cons. I have found the workers and members friendly. read more

Go workout at 24fitness instead. Terrible customer service.

This has got to be the absolute worst business I've ever dealt with. I have never stepped foot in a Fitness Connection yet somehow, they have an account in my name. After I spend a miserable 20 minutes on the phone with one of their extremely under educated personnel, I proceeded to submit their account cancellation form as they said this was the only way the billing would stop. Here it is 1 month later and I have received over 5 harassing calls from them for reason I have NO idea. Calling in to address these harassing phone calls, they had me on hold for over 30 minutes then placed me into an endless loop and never returned to the call. I do not recommend Fitness Connection to anyone. This company is poorly ran by idiots. My next move will be a law suit against their harassment. read more

Do not sign up for this gym! All they want is your money and monthly membership fees! First, the gym is super cold, you cannot and will not get a good workout. Second, the pool/spa is ALWAYS dirty! Third, this place is packed all the time with minorities. Im surprise the Fire Marshall never shuts this place down. Fourth, the weights are old and the rest of the gym equipment is always out of order. The gym rats there never clean after themselves! Finally, your car will get broken into at anytime. They have cameras, but guess what, they do not work! Stay clear from this place! read more

The ripoff stories about Fitness Connection are true. Just Google "Fitness Connection Pasadena Ripoff." They cut me off for nonpayment during my free trial. I paid the $85 startup fee but refused to give them access to my checking account, as they have a reputation for overbilling. They suggested I put my monthly billing on a VISA gift card, which I did. I was assured they wouldn't bill me until November 1. During the third week of my free trial, they cut off my membership after attempting to bill the gift card several days early. I went in to ask about it, and they said their policy forbids taking gift cards. In the meantime, my membership is frozen and I'm not allowed to work out. I can't get anyone to call me back. I also complained about this on their Facebook page. They erased it and blocked me. read more

Once again fitness has me feeling great... Awesome workout and awesome facility

If your looking for a gym with a low budget this is the pace to go especially when they have the special to open an account for 10$, i recently got a membership here about two weeks ago, sadly i didn't get that special i had to pay 150 for two accounts, usually they charge you 200+ for the 10$ monthly special. the place is packed during the evening the best time to work out is during the morning or during the night. overall all this place is okay not to shabby read more

Horrible customer service! Dirty gym,locker room,bathrooms.. Cheap but you get what you pay for.

Dirty Dirty Dirty. Old equipment that's usually broken or falling apart. Staff never knows anything up front. You always have to search for the one person who is supposed to be able to help and little or nothing ever gets done. Never set foot here. read more

The customer service here is awful. I was in a piece of equipment when it broke and I notified the staff. They made note of what broke but did not apologize or seem concerned for my well-being AT ALL. I have since cancelled my membership but if you do not cancel prior to June 15th then you will be charged an additional $18 per person for their yearly enhancement fee. I feel ripped off because not only did their equipment break but they did not repair it and now I'm going to be charged an additional fee. It is usually very crowded after 5pm so I know they are making enough money to not have to charge me the yearly enhancement fee. They flat out refused to waive the fee even though I already cancelled. The staff doesn't know what good customer service is apparently. read more

Today we witnessed a member that injured himself at the gym.  My cousin went to report the incident to the AGM (Norma Sanchez).  We were disgusted, disappointed, upset and eventually angry with her response.  He told her that someone had been benching and had dropped the bar on their chest and passed out on the floor.  She refused to give this member immediate attention when asked to attend to this matter.  He told her to hurry and she said she was not going to run.  So, she took her time before walking over to the member.  When she got there she had him sit up then walk to the front of the gym after my husband and cousin told her to let him stay laying down. THIS MAN WAS STILL GASPING FOR AIR! Now,  i dont know what your procedures are but my common sense tells me to leave him there and call emergency response. So if this is your procedure please let me know. This way i can make the necessary action to decide whether or not i would like to continue to attend your gym and also contact outside media, social media reviews, the BBB, the firemarshall or whoever grants you the power to run a gym with unprofessional management that lack experience with poor communication skills. Now if my cousin had the compassion to run for help for an individual we dont know, then i know you AGM is not qualified to do her job at all.  If this individual dies an hour later due to lack of medical attention, this would be a tragedy for no good reason.  Just know that you have been advised of your unprofessional AGM and procedures taken this morning. And we will testify if legal action is necessary. That AGM IS NOT WORTH A SHIT!  Furthermore, this ruined the rest of our workout, knowing there are worthless individuals who just don't care and  then individuals who we rely on to do there job but are also worthless without a care. P.S.  I hope that man recovers well without any injuries and i hope you replace your AGM with someone responsible ASAP read more

I have been having a membership with FitnessConnection for about 3 years now and they have been ripping me off ever since!! when i first signed up i was told that it would be $10 a month, and then i would also be charged an annual fee. In my understanding, the word annual means ONCE A YEAR, not three times a year, plus the $10 a month. I tried contacting the front desk and having a bunch of teenagers working the front desk was the worst mistake!! Worst customer service, if any and they are very rude. I ended up going into the gym to cancel my membership and was told that it should be cancelled, and low and behold, i was then charged another two months of payments, as well as an annual fee all in one month. Be smart and do not sign a membership with Fitness Connection!! read more

I love this gym. People complain about the facility but I've been here for years, I love it and train there every day.