I was a member here, and my friend came in to use her 5-day guest pass. We tried to do everything the right way. The front desk employee called two women from the office who were eating and gossiping before helping us. When one of them finally assisted us, she said my friend couldn't work out because she "wasn't in the system." We showed her the screenshot of the guest pass, which clearly did not list any time restrictions. Instead of explaining or helping, she offered a one-day pass for $40. I asked if my friend could use my guest pass, and she said no because it "wasn't done," and that my friend couldn't work out at all. We left and later came back to try again. I admit I should've asked for a manager earlier. Accused me to "sneak in" when I literally tried talking and did everything right since the beginning. When we returned, the manager treated me like I was doing something wrong and immediately said my friend could not work out. I asked her to show me where in the policy it states you must arrive before a certain time. Her response was, "Google it." I then asked for the corporate number or someone above her, and she said, "I'm the manager, Kim." I did tell her gas isn't cheap, and nowhere on the pass did it state any time restrictions. The entire interaction felt dismissive, unprofessional, and honestly like we were being racially profiled. Save your time and money. Terrible customer service and very rude staff. Below are the screenshots on what it says to sign up for the 5 day pass. read more

Fitness Connection - Gyms Near Me - San Antonio, Texas

best gym evaaaa fitness connection is such a great gym , has kids club group fitness and an amazing front desk! They are always positive and helpful! read more

Fitness Connection - drinks! - Gyms Near Me - San Antonio, Texas

I've called 3 times now and been put on hold for 10 minutes each time. I know the phone is heard right at desk so for it to be completely ignored for 30 minutes is crazy work. read more

Killer place to ramp up my stuff. Great atmosphere and the staff is second to none!

10 am always feces in the showers so if you enjoy a shifty shower this is the place to be I've made over 50 complaints even told them who is doing it they just don't care I brought this up to Kim over 20 times very poor management ill keep uploading photos every day until something is done this is a health hazard if anything city health should get involved even after I told Kim this morning she shrugged her shoulders good team would have adressed this quick I hope City health gets involved people going to get sick aids etc read more

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I've been here at the gym since before it opened, paying a healthy $15 a month for my membership. I got a new CC last month which they proceeded to then charge my account for over $250 for normal payment + late fees starting on Nov 1 until Nov 15. When I asked for a manager to assist with mitigating future charges, the Sales Manager said there was no GM available today and he can't do anything on my account, not even freeze it. He then proceeded to get rude and tell me that it's not his problem that I couldn't figure it out before it got to this point. read more

BUYER BEWARE !!! Never give Fitness Connection access to your bank account, they will asses "NSF" fees and charge your bank account over and above the monthly rate you agreed to. Then when you just can't take it anymore and you want to cancel your account they will charge you more money to cancel than it would be to keep the account for the remainder of the year. THESE TACTICS ARE NOTHING SHORT OF FRAUD, & DECEPTIVE TRADE. - BUYER BEWARE. read more

Stay away from this gym! Within 2 weeks I had my vehicle stolen from the parking lot and my new vehicle broken into which led to my my new vehicle having to be taken in to a shop to be repaired. The crime is ridiculous with no security provided from the gym to ensure their clients are being taken care of. The staff there have admitted that they have mulitple break ins a day, and it has been an issue for a while. With that being said, it seems as if the crime activity is being supported by management or whoever runs the gyms. I asked for video footage in order to turn into SAPD and my insurance company, and was told that I needed a police report in order for them to release the videos. Note that the 5 Below store next door to the gym was very cooperative and assisted me immediately and was able to provide me footage directly of the incident at the time when my vehicle was stolen. I came back with both police reports recently and there were no managers or supervisors available to assist, so one of the front desk workers took my information and copies of the police reports and left them on a manager's desk.....so I was told. I have yet to hear from any manager or staff member from the gym. I called the 800-922-7898 number and spoke with Tameka Buford. She was not much help and would not get me in touch with a manager or her supervisor. During this frustrating call where I was receiving no help with obtaining the footage of the crimes, she decided to ask for my name and proceeded to state that she would get back to me with an update and tried to hang up on me, which then, I asked her why she didn't ask for the location of the gym I was at, or my phone number (she may have had this already from caller ID). The response I was given was, "Oh ya, which location where you at and what is your number?". This ulimtately displayed how much this Gym does not care at all about their clients/customers. The way they conduct businesss is unethical and simply unprofessional and the staff are undertrained. There is a reason they have a 2 star overall review. I will gladly speak with a corporate representive over this issue if one manages to have a backbone and reach out. I am writing this review to warn everyone about the crime here and to not be surprised on how the gym staff handles issues. Overall, there was inconsistencies with the process on receiving footage and the interaction and support from the staff and call center was a hot 0/10!! DO BETTER! UPDATE: For the individual responding to to my post, please post your full name and good contact number to reach you directly. Attach your email as well. For the general public: This issue has yet to be addressed as no one has responded or reached out to me. Proven, these generic responses on these reviews try to portray that the organization is actually concerned and taking steps to take accountability. The management is trash and I am still waiting on a solution to retrieve the footage. DO NOT hold your breath if you think this gym will take care of you or take responsibility for their lack of management and outrageous policies they cannot provide in writing for how they conduct business. Again, for the individual that responded. Feel free to insert all of you information....and please provide something other than the phone number and email posted online. That has not been helpful or worked. Accountability is real, and you should hold yourself to a higher standard if you feel the need to respond with a generic comment that is unprofessional and full of false statements. read more

Great gym with plenty of equipment. Love how much space there is. Need to open more up here in San Antonio.

Buyer beware. If you miss a payment, there will be late fees. They will charge you for every month that you are not allowed to use. And they will compound missed payments, late fees, and interest. They will also NOT allow you to cancel without a significant payment (about half the total cost of your contract) then they also will NOT let you cancel the auto renewal without payment. Which basically means you'll be charged indefinitely for a service that you are not allowed to use. If you EVER struggle with money, Stay away. They will screw you. read more

I recently joined and I am very pleased with the facilities. I have closer gyms to my house however I chose this one especially for the sauna it's very big and there a a large amount of machines and treadmills available even though the place get packed during the week no so much on the weekend. The hours are shorter than most gyms however it doesn't affect me. read more

Great gym with a lot of space and amenities. Never have to wait for equipment which is a plus

If I could give 0 stars, I would. Literally join any other gym in San Antonio but FC!!! For starters they scammed me into a year membership even though I asked the man signing me up if it was month to month, and he said yes multiple times, but I neglected to read the paper he was having me sign and ended up in a year membership. HE KNEW EXACTLY WHAT HE WAS DOING! So a few months later I move out of town and try to get out of the lease and they were not empathetic at all to what their money hungry sales men did to me so I had to stay locked in that year even though I was out of town now! Now a year later and my year is up and I'm still being charged for a membership since I can't go in and sign a paper to cancel because apparently all year memberships go into "month to month membership" after the year is up and doesn't cancel. Customer service is over an hour long wait every time and both customer service and managers at the gym are rude and money hungry and never any help. Save your money and go somewhere else! read more

Froze my account & they still charged my card the next day CSR said there is nothing they can do

So I just left a review a few minutes ago, why take it off when you guys were so disrespectful. The white guy in the front had something up his ass and the "Manager" was being so rude too. I can't imagine people paying multiple fees for a gym whose employees have something up their ass. Go to body shop gym it's $41 a month no fees no nothing and can cancel whenever. read more

It's a Sauna gym. People sweating everywhere. I do not recommend that gym. New but you should to be change the temperature of it. 1 star

warning!!! keep away! they will say that your bank returned payment and then charge you for fees! they do it every single month!!! then they make it hard to cancel. do not even bother calling the number!!! they will have you on hold and will not answer! read more

Cash cow gym, just fees on top of fees don't fall for their bs promos terrible environment for a gym people should feel empowered by others in a gym theres just too much around you and cant even focus when theres 20 people around me at the dumbbells read more

Great new gym on the southside of San Antonio. the amount of equipment and space is amazing! Some issues with the water fountains but overall love my time at the gym. read more

Super clean, almost never full plenty of machines. Locker rooms are really nice and there's a sauna in the women's locker rooms. Plenty of squat racks. It's always warm inside so helps with sweating, basketball courts are small. No 3 pt line. read more

Well were to start.. my 16yr old daughter was approached by one of the gyms rep at her place of employment, to get the rep out her face(she was busy) he had her sign up for a membership. Some how the rep managed to by pass the parent concent. Well my 1st encounter was with Kimberly one of the managers at the location, I voiced my concern she responded with im sorry ma'am but I can't do anything you have to call corporate, and then said it's only 13 dollars anyway!! That pissed me off! Well I call corporate they submit my request for a refund said they would contact me and nothing. I called again spoke Ismeraii she basically called me liar stating there was no way to prove I didn't sign her up. I let her know I had access to video showing the rep and my daughter signing up. She said she couldn't stop me from doing it but that corporate had made their decision. And referred to a feed back website. I then call and spoke Emery (which by the way was the only associate that didn't give me attitude) he then said he would contact his contact at corporate to see what he can do. Today I call after no returns calls that we're promised, just to find nothing can be done. So from the 13 dollars that Kimberly thought was nothing we are now 80 dollars in hole. I've already submitted a complaint with BBB. And will do whatever take to get something done cuz I'm sure this is all kinds of illegal and fraud... read more