A huge gym with good amenities! PROS - They have a large selection of cardio machines, weight machines, free weights, and racks. They also have a pool, basketball court, sauna, cycling classes, and cardio classes. They have duplicates of most machines (and dozens of cardio machines) so you can almost always find the one you're looking for! If not, there are several similar machines to use and the one you want will likely open up in a few minutes. They put in a turf area in the back with boxes, pull up bars, and TRX straps for HIIT/CrossFit type workouts. The best parts, in my opinion, are the price, the staff, and the hours. If you wait until they have a good promotion (every few months), you will get a great monthly price. I think I got one of their best deals: I'm paying $10 per month with a $10 up-front deposit and a $49 yearly fee. Some promotions are $15-20 per month. Wait to sign up until you can get at least $20 per month with a $0-20 up-front fee. The staff is great. Everyone says hello and even the employees working at 4:30am (when they open) are chipper. Hoot at the front desk remembers my name every time I come in, even after only a month or two of going. The custodial staff always greet me and wish me a good day. And the hours are hard to beat! During the week, they are open from 4:30am - 11:00pm. The weekends have slightly worse availability, but it's still very reasonable. CONS - The men's locker room smells kinda bad (though I dont know there is a whole lot they can do about that when they have hundreds of sweaty guys constantly coming and going). It does get crowded during peak times - 4-7pm on weekdays and most of the day on Saturdays and Sundays. They do not offer a great deal of classes, and do not do any CrossFit/weight lifting type classes. The children's center does not have a large range of open hours. read more

wrote a review about a month ago about the cancellation progress of my account. was very disappointed that i was AGAIN charged for another month after cancelling MONTHS PRIOR. so not only did your front desk representatives TAKE NOTES OF THE CANCELATION IN FEB. but also failed to cancel my account after speaking to them, resulting in having to call customer service. i spoke with Vivian and she was really helpful of the ACTUAL cancellation of my account. not only do I find very unprofessional but also extremely disrespectful being lied to about my account. AND THE OWNER REPLIED TO MY LAST REVIEW. Shame on you fitness connection sparks. read more

Ihave been going to Fitness Connection for over a year and went to the gym when it was Golds. There is a night and day difference between Fitness and Golds. The Gym has gone from being a wonderful place to work out, to being frustrating on a day in day out bases. First, the Gym is crowed at all times of the day. I either work out in the morning between 7 and 11 or in the after noon between 3 and 6. Both sets of times the gym is crowed. Most of the time I have to wait to use equipment and weights. It is even worse when My wife comes in between 4 and 7. This is probably do to the various inexpensive promos that have been ran. Next, most equipment is either out of date or in very poor shape. I have been on various pieces of equipment that have broke while using. I have also tried to equipment that was broken, but not labeled so it become a hassel trying to find a piece of equipment to use. When machines break there is a good chance that it wont be fixed for a few weeks. When they do maintain and clean equipment they choose to do it at the most crowded times of the day. We use the kids club multiple times a week and continually have issues that have led to use canceling our membership. My kids have been hurt multiple times in the kids club with little repercussions for the offender or their parents. Staff members in the kids club can be found discussing topics such as tattos or on call phones while leaving the kids completely unattended. Finally, while it is not directly the gyms fault there is a growing amount of rude people who use the gym. These could be due to frustration of over crowding at the gym. With a lot of people looking at getting healthy for the new year I recommend looking at other gyms. read more

I'm not one to leave bad reviews or complain. Unfortunately, with my experience at this gym, that's the route I've had to take. It is impossible to get a hold of a someone who I can speak to regarding my cancellation. I have left several messages (for about 3 weeks now. I call just about twice a week) requesting a call back and not once have any of my phone calls been returned. I feel totally ripped off and am very unhappy with my experience in signing up at this gym. There is absolutely no concern for their members or following up/returning phone calls. read more

There are several gyms in the Reno Sparks area, but I decided to join FC, April 2017, because of the pool, so that my wife and I can do aqua aerobics at some point. The morning crew has continued to be friendly and helpful when needed. The bathrooms remain clean. Other than the number of people sometimes making it difficult to get to the machine or free weights I want to use, I do not have an issue with the number of people in this location. There always seems to be machines that are out of order, which becomes troublesome they often remain that way for days or from week to week. As of late the smell in the men's locker room has become over powering and needs to be taken care of. The hours of operation are very nice for my work schedule, I do wish they had the option to have their classes spread out a bit more, but I understand that they need to appeal to the masses. Overall, the place is a ok for coming in and getting through your workout. You may not get to your machine or weights right away, but some people are willing to allow you to work in with them. read more

OK Gym But their management and how they process memberships are awful. Do you know if you go past due on your membership. They don't contact you for 30 days. Then after that they will only call you. They will never mail you a past due notice. So if you're past due and you don't know it and possibly changed your cell phone number. You will all of a sudden get a letter from a collection company. Even if it was their error. I had a joint account. Our credit card expired. We called in to give them our new card and only placed it on my husbands account. They said the staff should've notified us. But they didn't. And they still will not do anything about the past due notice. They will only give you a 40% discount if you ask off all the penalties and charges. The manager Keanu, said after we asked him do you think this is fair? Said well you should've saw the other place I worked at California fitness. They were much worse. Great customer service.... I think not If you get a membership. Pay close attention. They want you to rack up past due charges read more

This is a great place to workout. Lots of machines, hardly any wait to use one. There is always someone there cleaning the equipment. I like the high ceilings. Staff very friendly and accommodating. Overall 5 stars!!!! read more

Usually I visit the south Reno location because my kiddo likes the Kids Club there better, this is because he knows the staff there and the kids club is homier. Now, a huge kids club maybe a selling point for you but for me it is not. This one is packed and FULL of kids. The kids can do movies in the mini theater or play games but it is usually so full I do not feel like he interacts with the other kids or staff. Now, that there is a pool here I also like the pool area at the other one better as the hot tub is more consistently hot Here what I like better is the cycle area which is more open feeling and I enjoy that when I use it. The rest of the facilities is more or less the same. Really nice water dispensers in both club. I like the workout areas equally in both. I dig the rowing machine and the sit down elliptical machine. read more

Run! Run! Where to begin... Nothing to clean equipment after use, if you try to end your membership it's a "Where's Waldo Adventure" where to find the forms hmmm.. don't trust paperwork being dropped off with the staff, because it'll magically disappear, the training session packages are a scam. Bottom line if you like a dirty gym with shady staff and a never ending contract, then come here! read more

This is a pretty awesome place to get a good sweat on, i like the machines and the way they're all set up, the wait is very minimal. The staff is good, I love the fact that the lockers are solid and they have cold water in the dispensers, yes you can also buy water but why not just bring your own flask. People seem to be friendly and there's a lot of ripped guys and gals which is encouraging and motivating to keep going! I love this place read more

I had low expectations when I first started going to this gym, since of how much I loved my old gym. As time went on I started to enjoy the gym and the many perks that cane with the small price per month. The staff were nice and welcoming. The gym equipment is well kept (minus the Cardio), and anything that is broken will be fixed up within the next couple of days. That's only just for the assisted machines as well. The dumbbells, barbells, cowbells,battle-ropes, and anything else unassisted were all well maintained. None of it looked like they were used heavily, in fact most of them looked like they were fairly new. The only thing I hated was all the obnoxious high-school groups that were either talking, texting or even both and not doing their sets. I used to go around with a group, but I made it sure that we did our sets and moved onto the next exercise in a reasonable amount of time read more

I love Fitness Connection! The first time I tried to sign up I did not feel the individual I spoke with really cared if I joined or not and basically just shoved a paper at me with prices. There wasn't a promotion going and I didn't feel I was given any options. The next time I tried to join was much better the guy Quentin who enrolled me was super helpful and enrolled both my kids and myself and we've been going for a few months now and we LOVE IT. Very family friendly-can be ultra busy in the evenings and the classes are always packed out but that means it's a popular and rockin gym! read more

Loved the water exercise class. Otherwise it was as if I didn't exist after joining. No follow up to see how my experience is going or to make sure I got set up with personal trainer. read more

I have nothing but bad things to say about this company. My daughter, who is black' had a "bring a guest" membership, and would go there with her friend, who is white or with me. I am mixed and very light skinned. One day, she took her black father. The desk person wasn't asking anyone for ID and never had before, but that day, they made her father go out to his car and get his ID. He complied without complaining, but felt sick inside. My daughter was humiliated as well. I called and told the manager how this looks and feels like racism. She said the desk employees are now required to ask every guest for ID. She promised to consistently apply the show ID rule to every guest member from that day forward. We let it go at that, because my daughter and her father wanted to forget this ever happened to them, but my daughter never wanted to go back and never went back to the gym. Without ever mentioning the embarrassing and hurtful discriminatory incident, my kid and I both tried repeatedly to cancel her membership via phone calls and many emails, which got an automated response that the company rep would get back to me within 2 days. Never happened. Months later, without any live person communicating with us, and without anyone responding to us via email, they send a collection notice to my kid who was a minor when she joined, so I'd been paying via autopay to my credit card company. Finally, today after receiving my latest email in which I discuss the attempts we've made to get a response plus the collection notice, a representative responded without ever addressing either of those negligence issues. No apology. Just the following message: Hello,   Emailing is not the way to cancel you have to fill out the form online on our website. The steps are below to cancel. If you have any other questions please feel free to email me back or call us at the number provided below. Steps on canceling online: 1.            www.fitnessconnection.com 2.            Click on Contact at the bottom 3.           Scroll at the bottom of the page where it says Manage your account Click Here 4.            Select a location 5.            Select club location 6.            Then fill out all your information  You do need to do the rating on the last screen to submit the form.   THANK YOU,   Chelsea E. Cancellation Department Fitness Connection Corporate Office            FITNESSCONNECTION.COM (281) 931-6609 EXT: 244 (281) 591-0955 FAX P.S. This place is a joke. read more

Went to the gym today after three months of getting situated in my new home. Not even a minute in, Malik came up and told me backpacks were not allowed. I didn't want to cause waves, but I am disabled from my time in service and carry meds with me in case I need them. I obliged, and put my bag at the counter. Now, this is what was interesting: I counted four separate gentlemen with backpacks which Malik either ignored or didn't notice. Members with poor form and reeking of old sweat do not clean machines or benches. I've been a licensed personal trainer since 2003 (ISSA), and trained at a former Gold's in TX. I've also been a trainer in the military, even with disabilities. So I guess MRSA, eczema, and torn muscle attachment risks are nothing vs a small backpack... The lady working the front desk is the only reason the rating is higher. Very pleasant and was able to be affable when the aforementioned was brought up. I will not refer anyone to this gym unless priorities are changed. Maybe more hand sanitizer stations? Maybe febreze at the front desk? (Kidding). Still, you cannot enforce rules for 1 and let 4 others slide. All or nothing kids. read more

Listen to every other one star review and stay away from this gym. They are terrible when it comes to customer service. I am in the middle of relocating and the gym was something I forgot to cancel. I called two weeks before my next payment would hit my bank and was told the following: given the 30 day cancellation notice I will have to pay the next monthly payment for my membership. And because my membership renews on my next payment (two weeks from now) they will also be charging me $50. They will not do anything about that because I signed the contract. This company is about as slimy as can be. read more

I love Fitness Connection. Especially the pool. I'm just wondering if the pool will be open as well. This place has always been clean, and I am really looking forward to coming back to the Sparks location. read more

Do NOT recommend this place. I made many attempts to speak with general manager and billing personnel about unknown charges. Before I receive any response, I received a call from collection services. I had continued calling and leaving messages for general manager. Nine month later, finally, receptionist told me that everything is taking care of, but takes about three months to process all paperwork to clear balance with collection agency. Four month later from last conversation with gym person, collector told me that there is still balance and no one has ever called about this account. David was name of general manager, and Lacey was supposedly handling billing matter at the time. I just needed clear explanation and customer courtesy. I'm no longer upset but disappointed. So I took business somewhere else. read more

I like this place :) it's pretty cool. I do wish they were open earlier in the weekends... and later in the weekdays.

DEPLORABLE MANAGEMENT BEWARE OF DRAMA SERIOUS LIFTER? GO ELSEWHERE! This gym is despicable at equal treatment of its members. If you lift heavy, or are serious about your fitness goals, they will sound their lunk alarm. They are not Planet Fitness but, they act like it. Be prepared to be discriminated against and have the words "perception is everything" be the rules that are applied only to select members. Fellow members or staff can get you kicked out without cause and simply by perception/drama- i.e. they don't like you or find you intimidating by stature. This treatment is unequal and tends to be aimed at members who use free weight equipment. They will cater to the interests of select members or staff and eliminate others instead of applying the rules to every member- they will select one and use their termination to appease the other drama-hungry members who are not really at the gym to improve their own fitness but, to enjoy enforcing rules upon others. This gym's staff thrives on drama and allowing certain members to dictate behavior and equipment use of other members. Advice from an 8 year member- select a different gym. read more

The staff are nice and there is plenty of equipment but the way they conduct business is terrible. I had a membership with a trainer and when money got tight at the holidays, I canceled the trainer and told them I wanted to go to a standard membership without a trainer but what they didn't tell me was they put a 90 day freeze on the trainer and after 90 days started billing me for a trainer that I wasn't using. I didn't notice at first because it was an automatic deduction from my account. We never discussed a freeze nor did I agree to one and they refused to refund me. read more

Went to the gym when I was living in sparks for a bit. I later moved and went to the gym to cancel my membership. Gave my tag and everything and said I was good to go. Already moved out not in that state I found out they are still charging me for the payments. I try and call to cancel my membership and I'm always the 14th caller in line. Scam. read more

My son-in-law had a membership here, along with personal training with Ryan White. . When my son-in-law injured his back and cancelled his membership and personal training, he was removed as a member but my credit card has continued to be charged $136 per month since. My son-in-law and daughter have asked them to refund the charges as they have correspondence with Ryan backing up the situation. The manager of this situation has not resolved the situation. . Do NOT join this gym unless you want to close whatever payment method you used to stop contibuing fraudulent charges. . This review will be updated once the location manager has properly addressed the issue in a satisfactory manner. read more

I haven't been to this gym since covid-19 started and Fitness Connection started charging my monthly rate July 2nd because they reopened during a pandemic. I canceled my membership July 6th because it was the first day I was able to call due to work and they said they have to charge me for August. They were unwilling to negotiate this charge. I was going to get a membership again when Covid-19 blows over but not anymore. read more

Worst gym experience I've ever had. They will literally not allow you to cancel your membership. Website has not been working. I've tired to cancel 5 times. Nobody will help me. It's very frustrating. They charge all kinds of hidden fees. Kids center has a giant tv and one baby swing.. absolutely no toys. This place is a scam read more

Never again. Yesterday, I went to the gym and used the childcare services provided. I have previously brought my older children there before and they loved it. The facility is clean the women seemed friendly and nice and I felt comfortable leaving Mack and Andrei while I went and worked out. I handed Mack to the lady and walked out. I worked out for about an hour and a half, and went to pick the kids up from the day care. When I walked in Mack my 4 months old was still in the same spot that I had left her in her car seat and they had her sitting on top of the counter. I instantly got a huge whiff that she had pooped in her diaper during the time that I had left her. I have no idea how long she was sitting in that dirty diaper but I do know that they never removed her from her car seat and if she had gone to the bathroom they were supposed to call me so that I could come downstairs to change her which I would've happily done. I took her into the changing room and changed her diaper and immediately left the gym. My son told me he had asked the girls if he could hold her and play with her and they told him no. I didn't talk to anyone as I was a little bit frazzled and I didn't quite know what to do. I contacted my friend that works there and she said that she would pass the information to the manager of the kids club Daycare. She also told me to go in and talk to her this morning. When I got there this morning the manager seemed oblivious as to why I would be in there trying to discuss the situation with her and she said that she had received the information on what happened and everything was good. It was actually not good... and not only that....there was another baby left in his car seat on the same counter that Mack had been left on. I was furious. I sat in my truck and called the district manager at the Reno location and even he was highly concerned and promised to get to the bottom of this and have training provided to the daycare employees. Which seems necessary. Today. I am thankful that my child is safe and nothing serious happened. Leaving children in their infant carriers even while asleep is a huge mistake and shouldn't be done in any circumstance. Especially in a facility that has swings and carriers for the staff to use. I have never had my babies in daycare until they could talk. I know this is a luxury and not everyone has this available to them. But please...know the person you leave your children with. This is my lesson learned. read more

Been here since 2013 nothing ever gets Fix around here...the MAINTENANCE GUY can never fix anything he alway on the phone looking for someone else who can how I know cuz have the employees talk about him asking why he's the maintenance guy... I've seen him standing at the stair master that's been broken down for 3 months already fitnesses connection just need to buy new machine idk what we are paying annually fee to use broken machine!!! read more

Fitness Connection - This is where are annual fees go to this guy who walks around not fixing anything - Gyms Near Me - Sparks, Nevada

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Been a member since 2013 and honestly i'm not impressed. There are machines that have needed maintenance for as long as I can remember. Last weekend I had to try 4 rowing machines before I found one that worked correctly..the reason I go here is because of the pool as I like to swim laps, lately it has been so cloudy you can hardly see the bottom. read more

I've been a member at this location for almost 10 years, from it's former franchise days, and am surprised to see lower ratings. I've never experienced situations that would cause me to abandon the incredible value I receive for my dollars. For a very low monthly rate, this place is packed with amenities. Group classes, a pool and childcare for less that I've paid as a drop in rate at other gyms! Yes, it a "big box" gym, and some grunting and general d'baggery comes with that territory, but for the most part...go and do your own thing and don't let that take away from your workout! Most fitness establishments have a steady turnover, but I've seen many of the same faces here for years. It's always been clean, and fairly well maintained. My kids enjoy the care they receive in the Kids Club, and quite honestly, that's a defining factor for me being able to get in workouts without worry. No excuses! They're always participating in community events like food, toy and clothing drives too! Bonus for customer service: when I recently left behind by 4 day old cell phone, I was able to call and a front desk staffer grabbed it for me and kept it at the desk until I could return! Woohoo! How does your overpriced gym compare? I'm happy to be a long-time Fitness Connection member, and so is my wallet! read more

I think this gym is great! I joined during Covid and was pleasantly surprised at how friendly their staff was when I was I enrolling. They keep this gym very clean and there are sanitation stations strategically placed throughout the gym and there are plenty of them. Their equipment is well maintained and they have plenty of it upstairs and downstairs. The staff here sincerely greets me every-time I come In as well as when I am leaving. In this day of age where great customer service is hard to come by this gym has it down! I highly recommend this gym, you won't be disappointed. read more

Been coming in for a while now because of a friend. Gym is pretty clean and friendly environment. Can't think of anything bad to say. Keep up the good work!! read more

This is a nice gym that offers a lot of different equipment and a nice variety of fitness classes. It has two floors, with the top floor dedicated to cardio equipment, while the weight training, fitness classes, and an indoor basketball court are all downstairs. The setup is nice and very well organized. Attended their "kickboxing class" which I would not recommend, simply because its is more of a aerobics style class and not actual kick boxing. Staff is ok. Definitely not the nicest, but not outright rude either. It gets VERY busy during peak hours; I've gone from 5-9ish and it was very busy the entire time.. Not sure If I would go back, but it is a nice gym with a variety equipment and classes.. read more

Good gym with a lot of equipment but the weekend hours are absolutely horrendous. I work mid shifts on weekends and want to go workout after the fact but guess what! I can't! I understand that Covid messed up stuff but that's basically all done now. Even the weekday hours could be improved. I'd stay till midnight if given the opportunity. At least stay open till 8 on the weekends jeez read more

Not a fan of their used car salesman tactics to get you to join. Saying things like- are you the one getting the membership or is your friend getting it (because my friend was asking questions too) Or the way they treated me when I had to cancel my membership when I was in a car accident. Not a fan! read more

I've been trying to cancel my membership for over a week now (while I work full time during the week days). I was told I need to come in and grab a piece of paper to fill out, but I now live 1.5 hours away, so they told me call customer service. When I called customer service number...... wait, they gave me the old (wrong number). So when I call back and they give me the new (working) number, I wait on the line for 15 minutes, and am then told to call ABC Financial, as they will cancel my membership and stop the billing. I call ABC financial, and.... (OMG) they say that they are strictly billing! They can't cancel the membership. So I call the gym...again... and they say that I need to talk to the manager "Maria." I then am transferred to Maria (wouldn't you know it, there's no answer), and I then leave a message. Four / five hours pass and no call back, so I once again call the gym, to be told that Maria's now gone for the day and to call back Monday! And here we are now, it's monday, I've called twice.... The first time I waited on the line and it was disconnected after waiting another six minutes. I then call back 20 minutes later, and guess what, Maria isn't there right now and I now need to call back later. So I've called this gym about 5 times, their customer service line twice, and ABC financial too (lest not forget the 5-15 minute wait on EVERY call). Maria never called be back from Friday's message, and I've still gotten no where. Spend $5 dollars more on another gym's membership, because the bureaucracy here is unbelievable, there's always someone else who's supposed to "do that for you." And the people I'm supposed to talk to aren't reachable. New management's in order I believe. read more

Avoid this gym. Canceled my membership before even using it. #1- didn't remotely put in my credit card info correctly and was told in a rude manner that it was declined. Called my bank, they put all the info in incorrect. #2. Gentleman that signed me up could even hold our conversation or his focus for more than 2 mins without starting a side conversation or making some slur about some good looking women on the gym. #3 kid zone wasn't supervised at all. Sleeping baby was almost falling out of her swing/nap chair and I had to point it out. Also, couldn't answer any of my questions about the supervision the kids get and told me that they had a Hand Foot and Mouth Disease breakout out but laughed saying it's no big deal. Unprofessional, untrained, avoid! read more

I was looking for a gym, close to home where I could go on the weekends, mostly for classes and cardio since I was working with a trainer at another facility during the week and i've regretted my decision ever since.. This gym is packed all day long, from the minute they open until they close and you'll be lucky to find a machine once fight your way through the masses of "bros" taking selfies in the mirror. During my first visit I was "greeted" by the girl at the front desk, told her what I needed and about 10 minutes later was taken back by one of the trainers to discuss membership options. I was then "grilled" for the next 15 minutes about my goals, workout plans, etc. After that was over I was informed that I would not be receiving my keycard and I would have to come back for my (HOUR LONG!) appoinment with a trainer, tour of the gym and explanations of equiptment, etc. A few days later I returned for my appointment and met with the trainer. Once again I was grilled about my goals, workout plans, knowledge of machines, nutrition plans, and so forth as they tried to sucker me into personal training. Once I informed the trainer that I would not be needing his services, explained to him my nutrition plan, workout plan and told him who my trainer was his entire attitude towards me changed and I was immideately free from his gym tour, machine instruction and personal training nonsense. The one and only part of this gym that I loved was the spin classes/yoga classes, the instructors were friendly, knowledgeable and more than willing to assist and answer questions. I never had an issue getting into a class or an issue with the class being full. A few months before I cancelled my membership with Fitness Connection I received a survey via email regarding the gym. I took the survey and was contacted by the site manager a few days later asking how he could improve my gym experince. I appreciated him reaching out but I did not respond. Also, when I called to cancel my membership I had no issues, I paid my last 30 days and have not had any issues since. read more

These people keep pissing me off. I probably should calm down before I write this review but I think I've given them enough time to stop getting on my nerves. My husband and I used to be memebers here. I left after the classes got to crowded and a personal trainer told me that the reason I wasnt losing enough weight was because I dont eat enough. I'm 5 foot 6 and was eating 1200 cal a day. He told me I need to up that to 3500 per day and pound the protien (I'm not training for Mrs. Universe dude, I dont want muscle mass.) The staff is vacant and don't want to be there. My 14 year old son wanted a membership here because his friends got memberships and he wants to go work out with them. After I left this place I went to Fitness for 10 and have zero complaints so far but I saw the promotion for $2.50 per week and called to talk to them about it. Andrew was very excited and told me to come in today or tomorrow and tried really hard to get me to pin down an exact time. I work full time and told him I'd come in as soon as I can. I called again today to make sure thier were not any hidden fees in this deal. Andrew wasnt there so I spoke with some other guy. I cant remember his name but he had a bad accent. He told me there were hidden fees. $175.00 Enrollment Fee. WHAT!?!?! I told him that doesnt sound like a very good deal anymore. He said "depend on how long you keep your membership.....(dead silence follows". Lets pretend we keep it for 12 months. $175/12 months = $14.58 per month. Plus the $2.50 per week = $25.41 per month for a membership. That's more expensive than many gyms in town. This place SUCKS. Dont even go in. They are evil money hungry people who don't want to be there unless you are going to give them your credit card. read more

Nice gym with all that you need to have a good workout! The staff is also very friendly

Has potential to be a good gym, but it's way too crowded.