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    1 year ago

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    EōS Fitness

    EōS Fitness

    3.4(471 reviews)
    0.4 km

    I'll start with the constructive portion of this review. I really wish EOS had more squat…read moreracks--I've never been able to use one, no matter what time of day I go. Replacing a few of the underutilized treadmills and stationary bikes with more racks would make a huge difference. I also wish they made the body scanner publicly accessible, just like the standard scale. Many members already know what they're doing and don't need a personal trainer to guide them, so the scanner should be available for independent use. Other than that, the amenities are great, the facility is generally clean, and I love that every location in my area includes a sauna. Being able to access multiple locations with my Blue membership for such a low price is a major plus!

    Wish I could give them a big fat zero. If you know me you know I don't usually post bad reviews as…read moreI am always wanting to give benefit of the doubt to businesses. Well these guys just lost their benefit and doubt is all I have unfortunately. I signed up for a family plan with the gym as they had a promotion and I could get my wife on the same gym plan. Well lone behold these guys set us up but somehow ended up creating 2 separate accounts for my wife and I which was the mistake from the start. They seem nice and helpful when you are signing up but have no follow thru or common courtesy to those who have an account issue or are choosing to cancel their membership like I chose to. For the record my choice to cancel was not based on their lack of service or their gym. To be honest the gyms are very nice. I just couldn't work out anymore due to medical issues. I even had my membership paying automatically for about 4 months without going to the gym so they got some free money out it which I don't ask for back. I called this week to speak to someone and got their customer service line which is someone who not technically at the gym. Sounded like a call center overseas. They could not help me but instead recommended that I contact the gym directly. My response was that I dialed the number for the local gym and got the overseas person on the line ‍ So I had to call back and go thru the prompts all over again after having been on hold for over 10 minutes just to talk to someone. When I called back to try and get someone at the gym location directly, I was on hold for 20 minutes. I had to wait because this is important and I had a written cancellation and acknowledgement of my cancellation request which was from May 2026. Well here we are in September on 2026 and guess what? My card has been getting the auto debit every month since then still. Their "manager" Richard finally came onto the line and explained to me that for some reason the system set up my membership but put my wife separately so they claim that she needed to cancel her membership. I didn't understand this as I was the one who set up the membership and did not ask for it to be separate. I hate to assume things but I do feel like this is a shady move to make it difficult to cancel the membership. Gyms already have a bad stigma for that same thing, people claim it is hard to cancel. The manager acknowledged that there was some sort of an error and had said that he was going to be leaving work soon and needed a few days to work on a case for refunds on the months where I shouldn't have been charged since I had cancelled back in May. He promised me he would call me back Thursday, mind you it was Monday when I spoke to him originally so he had a whole 4 days to work on this and keep his word to call me back. Well here it Friday and I had no call. I called again and got a young lady on the phone and when I asked for Richard and told her my situation, she stated he was going to be leaving work and asked if he can call me back tomorrow. At this point I am fed up with them and will most likely have to go in person to downtown, mind you I live by the Air Force Base and we are an Air Force family at that who now have to drive all the way down there because they do not have the common courtesy to follow thru with what they promise. BUYERS BEWARE!! Another typical gym bash but I think you can see that my case is not uncommon but what they don't know is that I do that all the call recordings from my conversations and am prepared to use them wherever needed in order to expose the shady practices and overall lack of basic customer service from this gym. . Update to come and possibly on socials via TikTok, Instagram and other major socials.

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    Fitness - aerialfitness - Updated September 2026

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