I went here for the first time today after reading the Yelp reviews, which were mostly positive…read more I found the staff's assistance to be very good, even thorough. They didn't rush or pressure me. Prices seemed about average/reasonable. There were some items on sale. I would recommend this establishment to others. Well done staff members, it's hard to find good service these days!

Travel underwear is awesome. You wash 'em in the sink and they're good to go the next day…read more But if you discover that you didn't pack another pair immediately following said washing, well, you might be in trouble. I mean, yeah there's a Sears a decent stroll from the hotel but no grimy cotton skivvies will do. Never, my tender bits require advanced textile technology! So through the miracle combination of Yelp, Google whatever you guys call your transit stuff I make the trek from Robson to Broadway to Hillsound. Okay, there were a few other stops of places that didn't have what I needed. The point is I DID end up at Hillsound where as dude put it, there's a wall of my preferred make of wicky knickers, saving my [redacted] from all that humidity.

When I first walked in a was a little annoyed that one of the sales staff walked right past me as I…read morewas looking in the showcase (unable to touch item inside). So I walked to the back of the store for a Jetboil (again locked up). A salesperson with hands full asked if he could help me. He got me what I needed then we went up front again and got the item I was looking at in the beginning. A huge selling point was they asked if I knew how to use a Jetboil. I did and stated so, but I assume they were going to walk me through it if I was unfamiliar with Jetboils. Yeah, I knew what I wanted (3 items), and I simply wanted to get in and out. The sales staff actually made that happen.

not much in the way of service, so if you go when it's busy you are out of luck. especially in the…read moreshoe department. decent selection of goods but BRING YOUR OWN BAGS! I went to buy $300 worth of gear and was then told if I didn't want to BUY A BAG, I would have to carry the clothes out of the store in my arms with a reciept... ????? I'm taking a bus home! Brutal. almost went through with it and instead decided to RETURN the clothes! There was no special deal and I can easily go elsewhere. This place just sucks

Great staff, very friendly and helpful. They took the time to help me with some gear failures I…read morehad. Really went the extra mile.

Exceptionally friendly and helpful group of people working here went the extra mile for me. Thank…read moreyou so much for truly great service and doing a great job. Christopher

I've been meaning to write this review and just got around to it. The staff here are THE best…read moreperiod. The First time I came in I needed a box to ship a snowboard, I assumed I would have to buy one, but they looked for me but couldn't find a specific snowboard box so brought me out some ski boxes tape and scissors! Mind you I had never been here or shopped here before I couldn't believe how gracious they were! Not to mention I had a friendly dog hanging around as I was building the box! So rad! The next time I had to sell some of my gear to pay a bill and the guy working in the gear section could feel my pain and gave me a really solid deal that he really didn't have to! This place is special In Bellingham and the people who work here have to be the best spirited team in any shop around town. So that being said if you want to have a good day looking for gear or selling or buying gear by a crew who truly cares your only place to do it is here. Thanks again. Mark

Wow, I was having problems with my new ski boots fitting properly. Megan took great care in…read moreadjusting my boots to my feet! It was well worth the cost. Megan's knowledge of the anatomical and physiological aspects of my feet was impressive. Go Megan!

As a mature cyclist I was looking for a shop that could take on a custom mtb to gravel bike…read moreconversion. I had a similar request fulfilled in the early 2000s at NSSS and was impressed with the expertise and willingness to help with my requests. Fast forward to 2023 and again the technician, Dave S. came through big time! I am stoked to get out riding again and the conversion( early 90s kona) to a drop bar gravel monster will get me out there in style. Even better, Dave S, was able to use some used parts to keep the project price down. I can't recommend this shop enough. John P

I have had maintenance on several bikes at this store. The service has been fabulous. Great…read moreattention to detail and I have been given great advice about my bikes. Friendly, helpful staff. It is a busy place, so you may have to have a little patience if you need a lot of help. Personally, I am very happy with the service I have received. For some reason, this article shows me as resident in the U.S. I live in West Van.

Ask Fabian , if they have the equipment to do wheel alignments? Before you discuss suspension work…read more. You must insist on having an alignment done immediately after any suspension work is completed. Let alone a complete high end suspension installation. Any suspension work changes the geometry of your vehicle. So "Before paying" insist on test driving your vehicle with Fabian". Take your vehicle up to 50km/h , if it works as expected ? Then attempt the #1 hwy. Once you are satisfied , pay the bill . If you are not satisfied. Allow Fabian to work on your suspension , until you are satisfied. You must have another wheel alignment , Immediately after suspension work , before driving. Fabian , Please inform your customers you do not have the equipment or the room to do wheel alignments. Safety needs to be first! My original build , I gave WestCoastoffroaders an unlimited budget . All parts and labor just over $23000.00 . Then Fabian advised , just drive your truck for 500 km. Don't worry about it being all over the road. I have the email from the night I drove my truck home. Anyone can do a Google search "is an alignment required immediately after a new suspension is installed?" Answer = YES! To intimidate , ridicule someone for writing an honest review? Calling a review "HARRASEMENT" . Because it's not 5 stars? Or counting how many times I used the edit button. This is important information for customers. The last conversation I had with Fabian. Fabian told me his receptionist said I called him a name ,"R€¥@£D". I explained are you not use that word?. Fabian decided to berate me , while driving his car with his girlfriend in his car, I gave back as good as I received. That was the reason he gave for not allowing me to come back to the shop to have $30,000 worth of parts and labor warrantied , checked on , etc. Not once did I have a negative word towards his receptionist or any other employee at WestCoastoffroaders . Fabian you and your receptionist need to tell customers you do not have the equipment to do alignments. Unless you have the equipment now? After suspensions are installed . You need to drive the vehicle to a professional business , that does alignments. Immediately after the suspension work is done . Before test driving , let alone , delivering it to the customer ! End of ! Then go for a drive with the customer in the vehicle and make sure the customer is satisfied before asking for payment . Westcoastoffroaders should welcome, constructive criticism. Thank the customer for taking the time to make an honest review . Ask the customer to come in for help if needed . My truck drove as new before the suspension was installed. Then was UNDRIVABLE with the new suspension. We had to install a Steering Gearbox: RedHead and a PSC CYLINDER ASSIST STEERING KIT | BOLT ON. Then an alignment at the ford dealership. Who recommended other parts be replaced. I gave you an unlimited budget to westcoastoffroaders , with specific instructions , if anything comes up , fix it as new. Why wasn't this all done the first time. The only thing you owe me? Is an apology . I also talked to a lady by the name of Fiona. She was amazing. Also in my case , parts were not returned. You must discuss this with Fabian , before work commences , which parts you would like returned. Then trust but verify. One specific part was never returned. Also , after the receptionist explained they have a problem with parking lot vandalism. The receptionist and Fabian promised my truck would be kept inside the shop overnights while in their possession. Instead my truck was left in the parking lot , the paint was significantly scraped on both drivers doors. Fabian explained he wasn't certain if it was done by vandals or one of his employees. Not what I was expecting to hear. Fabian did step up and offered to have his friend repair the damage. His friend did his best. I gave him 3 attempts. He was in disbelief , after witnessing the offset of my front hub , shifting the passenger wheel significantly past the fender compared to the drivers side. Fabian agreed to fix the problem , "no problem mate". The Ford Dealership asked where the original Trac Bar was , the asked if they wanted me to call WestCoastoffroaders for me, because the one that came with the Carli suspension was too long. Fabian told me "the Trac Bar from CarlI suspension has lots of adjustment don't worry about it, mate". Drop the truck off. He said it was completed and ready to be picked up. I didn't even look at the offset. I trusted Fabian. Only to arrive home and discover the work was not done , again ... lol ! Rather - Fabian explained the front axle thread count was in spec. Why not tell me before I discovered this myself. I called Carli suspension They agreed with Ford , the factory Trac Bar Is the only other option. Just an honest review , constructive criticism , no hard feelings. My only request , Fabian please learn from your mistakes. customers please learn from my mistakes.

Fab and his team are great. They get the job done with highest quality and great service. I just…read morestarted working with them and I highly recommend them.

Let's say Walmart, Cabela's and an army surplus had a crazy 3 way and made a baby. Now this baby…read moremay never know who his pappy is. But you know for darn sure that baby came from love, acceptance and exceptional customer service. And times are different now. I saw on discovery channel and baby that had 2 biological dads!? Like a cat !?! Wow....Axe and Reel. You little 2 daddy miracle.

This review is not about their products but their attitude about the environment, neighborhood and…read morecustomer service. I had joined their Earth Day event: plogging. Plogging is jogging with picking up litters. However like this event organizer said, as they sells hiking shoes, not running shoes, we walked picking litters around Mount Pleasant area for 1.5-2 hours. We gathered quite a lot of litters and enjoyed walking with strangers. After we came back to the store, they served us nice refreshments (from neighbor bakery and coffee roasters!) and raffle for their jacket. $50 shopping voucher for all participants. What a generous gift! Repeating of pick and walk made me tired honestly but I'm glad they organized such wonderful event. I want to try next time too :)

A friend of mine bought a backpack from customer service James who was extremely knowledgeable and…read morefriendly and made the transaction one that will make us come back and shop with confidence. Great high quality products and exceptional customer service! Thanks James for the tips on Japan!

Depending on where you live, it's definitely quite a long drive to the Arc'teryx Factory store…read more I've been here twice total and each time I'm amazed at how long the queue can be, even on a weekday. People must love the brand enough to make the trek out to North Van. Per the staff, it's better to not arrive during opening hour as there is usually a queue. There is ample parking spots outside the store; however, depending on the time you arrive, you may need to wait for a spot. There is quite a good selection at the Factory store; however, as I'm not well versed in the brand, I can't comment on how good the selection is. I bought two parkas here at 30%+ discount. A tip if you're planning to come... Call in advance for a particular model and size you're looking for.

1 h -+ wait to get in. Small store. Line looks short but it's quite a long wait. It is a small…read morediscount ($50) or none. One hat was 50% off. Nice staff outlet with 2nd hand/ factory errors

Great Services | Great Products $$…read more Climbers will be thankful to have this store in downtown Squamish. They have anything you need to rock climb and enjoy the outdoors. Great selection of climbing gear and books/guides, and their selection of climbing shoes is awesome! I've never heard of some of the climbing apparel brands before, like, E9, so that was neat to see that they carry a bunch of items. They have a couple racks for sale items, too. Like most outdoor shops, prices are pretty expensive. But, I think the two dollar sign is accurate. In the back is a little section dedicated to used gear. I didn't find anything that really caught my eye though. They offer crashpad rentals!! $20 for the Metolius and $25 for the Organic pads (per day). Pretty fast and easy process to rent: pick a pad, they hold onto your credit card info until you give back their pads (you can pay cash, too), and then upon returning your pad they'll cut up your card info. Chill store. Good resource.

Loved it! A tiny store PACKED with amazing gear, clothes, guide books, and a wall-filled with cams,…read morebeaners and climbing safety. I was also super impressed with how helpful and knowledgeable the staff is. I'll be back, and next time I'll pack less, buy more from these guys.