I usually enjoy browsing HomeSense for unique home items, but my recent visits left me…read moredisappointed. When I checked out on my last trip, the young gentleman at the register kept yawning and barely acknowledged me -- it came across as lacking basic manners and customer service. To make matters worse, a picture frame I bought turned out to be damaged in the corner when I unwrapped it at home. When I brought it back to return, the sales associate spoke to me in an accusatory tone and insisted that I had damaged it. I explained that I discovered the damage only after opening the packaging, but she refused to accept the return. Thankfully, I asked to speak with the Manager, who checked my receipt, realized I had purchased it just the day before, and resolved the situation professionally. I appreciated the manager stepping in, but the interaction should never have escalated to that point. Glad it was ultimately corrected, but the sales associate definitely needs better training in communication, customer courtesy, and how to handle returns without blaming customers.

I was in the area today due to my husband going to the medical center and getting his eyes…read moredilated. Thus, it was possible that I may be the one driving home. Anyway...while he was at his appt., I decided to walk around the shopping center (FairLakes Promenade). I had seen Home Sense before but never got around to checking it out. Finally, got to do that today. At first glance, it looked like it was a furniture store. Yes, they have lots of furniture but a deeper look showed there was so much more. There are towels, bedding, kitchen utensils, household cleaning items, rugs and decorative items. My intention was just to look not buy. However, when I saw the food items, I realized that I needed a shopping cart. Things that caught my eye...imported pasta, pasta sauces, spices, sweets and a cleaning formulation for shower doors and mirrors. Truthfully, there were other items that attracted me but I exercised will power. For example, I saw a lovely vase but my sensible side said "we don't need another vase." There was artwork but sensible side said "We have enough of that and only so much wall space". When I went to check out, the cashier was friendly. I found out, when he tried to get me to sign up for a credit card, that they are part of a conglomerate that includes TJ Maxx. No, we don't need another credit card! My haul ended up costing $35 plus change. Once we were home, I showed my husband my haul. He asked what it cost and was pleasantly surprised. Aw, gee! I'm so proud of myself :D So, no regrets for paying Home Sense a visit!

Very well stocked. Friendly employees. The manager is very polite and nice. Great customer service.read more

One of my favorite go to place for discounted stationary, cards, house hold items and toys for kids…read moreduring the holiday season! This store have more supplies than other Dollar tree around the area and they are almost always so full of stock and much cleaner than most stores in the area. Everything is now $1.25 and cards are sometimes $0.50 each. Staff are always so quick and nice and happy. Love this place! Would always recommended this place for crafters and teachers!

I love coming here! You can sometimes find real gems if you are patient and look. They also have a…read moregreat Jeans and shoe selection. Prices are fair too.

This is the worst Plato's location do not sell here. I have come about 5 times in my whole life and…read moreI think the total amount I've accumulated from here was $20.00. The place has all this clothing that looks just like mine- but then they don't take mine. I have name brands. Designer brands. Unused brand new clothing. All kinds of sizes and colours and styles. And they literally don't ever take it. And don't get me started on the girls who work there. They're all rude. They're all mean. They're sitting there with their little fake smiles saying "unfortunately we weren't able to take anything today, we're being super selective" but then they take like the most basic ugly t shirt. I've literally had them only ever take a few things and it was the most ugly random basic stuff I gave them. I waited 2 hours for this. They limited me to four bags. And still took nothing. Do not come here

Ross was one of my favorite place to shop before but their clothes has gone down hill…read more for the past couple of years. Stopped by here yesterday to buy some house hold items and clothes. Clothes were not even worth time to look at as their selection is not good. Staff is always nice and friendly.

Organized and clean store! I was staying in this area for the weekend and saw this Ross. Located in…read morea busy shopping center with lots of shopping and dining options. We stopped in just to browse, but ended up finding some good deals. The customer service was great. I'm a Maryland resident and I'm used to paying for bags in most counties. No bag fee here!

Our favorite Dollar Tree…read more There is a closer location to us but we try to come to this one when we can. It always has everything we are looking for. Employees are so kind and helpful. Depending on when you visit, the store can look incredibly organized or you may see boxes laying around all over. They do a good job keeping things stocked. So grateful for the kind employees here, making it that much more enjoyable to be at this store.

There are a few dollar trees in the area, and the only reason I go to this one is because it's…read moreclose to my work. Otherwise, I really dislike this location. It's small, dirty and the people here are not the friendliest. I came in today to return some items and purchase others. I asked for a gift card since I know their policy. They had no idea how to return when the cost would not equal up. The manager was very clear when she had to come out to help that we interrupted her lunch. I will not be returning here and will make sure I drive the extra mile for a staff that knows customer service.

I try to return some shoes that did not fit. They did not accepted even though I had the receipt…read more The tag we dad was the same that match the receipt. Manager was horrible helping us. She said It was not her problem and she was not going to be there and argue. I told her if thats how you help costumers she kept saying it was not her problem. Horrible experience with customer with management.

One of the nicest Marshalls I've ever been to . Immaculate and fully stocked. They had some items…read morein the gourmet section, that I've never seen. Decent prices. I hope I can come back

Took a friend of mine to Lil' Thingamajigs recently because they have so many cute knick-knacks,…read moreand since her daughter loves Hello Kitty, I thought it would be the perfect place to find something she'd like. To my surprise, when we walked in, there were no customers--just the cashier (the owner's wife). My friend and I started browsing the jewelry section and found a few cute pieces, but we noticed the cashier hovering nearby, which felt suspicious. It genuinely seemed like she was watching us to make sure we were "only looking," and it gave the impression she thought we might take something. It was extremely uncomfortable and made it hard to shop in peace. The whole experience changed how I feel about the store. I wouldn't shop there again, nor would I recommend it. The prices are also on the higher side.

Such a cute store with so many items from plushies, to make up products, to hair accessories, to…read moreanime characters to literally everything and anything you can think of. It can be pricy but I just love walking in and seeing all their merchandise !!

This the only place you need to shop for appliances. Jack provided excllent customer service. I…read morepurchased with confidence they delivered on time and everything was perfect. Thank You. Shope small Business - everyday

From the owner: Top Named Brands, Affordable Prices…read more Save up to 50% off open box never used appliances, fully operational, or minor scratch & dent with 1 year free warranty (extended to 4 years). Delivery and Installation, financing available.

A great place for house decors, household items like curtains and bedding. They aren't my favorite…read moreplace for clothes because they tend to be a bit expensive for my taste. Great beddings, kitchen appliances. Service was great and friendly.

This location has a good selection of all things for the home compared to their sister store Home…read moreSense. The store is also organized I might add. It makes the shopping experience enjoyable and stress free. I was able to find quite a haul of home items my last visit. Prices are reasonable and customer service was great. Will be coming back!