Ross was one of my favorite place to shop before but their clothes has gone down hill for the past couple of years. Stopped by here yesterday to buy some house hold items and clothes. Clothes were not even worth time to look at as their selection is not good. Staff is always nice and friendly. read more

Organized and clean store! I was staying in this area for the weekend and saw this Ross. Located in a busy shopping center with lots of shopping and dining options. We stopped in just to browse, but ended up finding some good deals. The customer service was great. I'm a Maryland resident and I'm used to paying for bags in most counties. No bag fee here! read more

Ross Dress for Less - Department Stores Near Me - Fairfax, Virginia

I haven't visited this Ross in years and I'm hearing it's one of the best locations. I went to the dressing room where the attendant watched me count each article of clothing and put it on the stand before I went into a fitting room and when I came out others, others were just walking in, so that was a bit bizarre. The check out line is SO long that I wish they had more people working. Otherwise, everything is pretty clean and organized for the most part. read more

Was happy to get a Izod sweatshirt for $11 today. I'll admit a DKNY dress shirt at $18 was tempting, but didn't bite on this one. Unfortunately the red Nautical shirt was always in the wrong size section. Admittedly am almost 6'3, but let's fix up the XL section please. It was busy so it's possible entitled customers, just put them all over the place. Am happy dress socks were found too. This store helps during this period of rampant inflation. The one area that disappoints is the shoe section. There's just not a lot of men's shoes I liked. Taste is subjective to be fair. Employees were friendly and helpful. Getting in early sped up the checkout process. I like this store occasionally, and if you're looking for value, this might be a good choice. read more

I never go to Ross because it is an unorganized and messy looking place, but I thought I could give this place a try. I do not mind the place being outdated, but it was dirty. There were trash around the store. The isles were crooked or even too small for an average person to walk to without hitting the clothes. The jewelry section that was just contained in a big glass box was messy. I was surprised to see $10 items locked in there. I pressed the "call for assistance" button and waited 20 minutes for someone to come. The place seems understaffed and the employees look miserable. I hope this place can improve. read more

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7/10/22 When I visit most Ross Stores, the first thought that comes to mind is under staffed and messy areas. It is something I have seen time and again. This store wasn't so messy, but this one wasn't so bad. I do think this store is under staffed, but the prices and good merchandise can be found here. My wife enjoys buying her seasonings here. I have found some shirts here at times. Today at this store, I found a shirt to take home with me. I would consider coming back in the near future. read more

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Not trying to be a karen but associate #272809 needs to be reported immediately. Today I was shopping with my mother, she asked for her senior discount, understandably the cashier asked for her ID. My mother proceeds to show the cashier and the lady tries grabbing it without asking for permission which is not okay. Because my mother doesn't speak english I tell the cashier my mother does not want anyone touching her ID because she is older and high risk so she does not wish for other people's germs to touch her personal things, if she'd like we will hold it closer for her. She then replies "I don't have my glasses I need to hold it" to which i reply "no i'm sorry she can hold it closer for you" and she replies in a loud voice "do you want to come behind the register then and do my job for me since you know so much?" I was shocked and didn't say anything. It then comes to the end of the interaction and as I walk towards the exit, my mother stays behind to get the receipt and I hear the cashier tell my mother "ew she's so rude" knowing my mother doesn't speak english which is why she said that to my mother. I am so glad I heard that, no ross employee should talk about a customer like that. When I turn around and say "excuse me?" she just laughs it off and gives me a dirty look. I asked for her name and she said gibberish or spoke in her language so I wasn't able to understand what she said. I was simply advocating for my mom not wanting people to touch her personal things like her ID since she doesn't speak english and she decides to insult me. I don't know if she is new and has no training, but regardless this was unacceptable. No customer should be talked to like this. Her associate number according to my receipt is 272809. In the picture uploaded you can see she had white gloves on, those white gloves were basically brown/yellow because of how dirty they were & with those dirty gloves she wanted to touch my senior mothers ID & got upset and chose to insult me because we didn't let her hold it. read more

Ross Dress for Less - The cashier who insulted me (associate #272809) - Department Stores Near Me - Fairfax, Virginia

The absolute worst ross ever. One lady for one of the closing kept slamming her hand for the next customer. The one i had wondered off and i had to literally tell her to give me my bag. She just looked at me like i was stupid. Associate 2144885 needs to be retrained. Finish with a client THEN do what you gotta do. Dont leave guest hanging and waiting for our bags read more

This place is always a mess! Everything is everywhere, they're clearly understaffed it they just don't care. The line is always extensive, they currently have two cashier's and at least 15 people in this line. I only come here because it is course to my job. read more

Ross Dress for Less - The extensive, never ending line. - Department Stores Near Me - Fairfax, Virginia

Bless the wonderful cashier who were working this afternoon when I came in and they were getting slammed out of nowhere. Customers in the line were yelling (yes, yelling) across the store at the cashiers to "hurry up!!! This line is long!" And they all remained patient and kind and moved as quickly as possible! I was very impressed by their smiles and professionalism in a trying time. Lots of cute stuff too! (Including this adorable cactus planter) read more

I am a true fan of Ross and this store happens to be my favorite because I never feel as if I am getting "picked over" things. The majority of my work wardrobe comes from here. If you like what you see on me, then do NOT go to this store. Hit up another Ross. After all, I can't walk around looking like a clone. The DC area is just too small for that. I love the discount prices and I am to the point where I will not purchase a dress over $20. I love dresses and this is always my first stop when looking for any type/style/color. Be prepared to look through the racks. It's not as organized as a mall department store, but your findings will be worth the time you spent. read more

I've been shopping at this Ross for sometime. It is disgusting. The restroom is open but should be closed due to the fact it is clogged and cannot be flushed. The store is in disarray. I tried calling the store for the district managers number. I was hung up on twice. Employee Moral does not exist . This store should get new management or closed. Whichever is more cost effective. DO NOT SHOP THERE!!! STAY AWAY@!@ read more

It is amazing how some stores treat their customers, it is a serious fault not to keep public places hygienically read more

Ross Dress for Less - Department Stores Near Me - Fairfax, Virginia

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I was in the area and had some time to kill so decided why not pay a visit to Ross and "look around". You never know what you might find. This location has a lot of space but yet they don't utilize it well. The store seems so bare and the selection is so minimal. Sometimes you randomly find a hidden gem but I did not this trip. The fitting room attendant was nice but the store needs a makeover. I did like how it wasn't crowded. read more

I'm always in this store, I work nearby and they have a lot of items my store can use. The line is always SO long, which is why I'm giving them down one star. But today I went there to pick out an item for my house. There was a small cabinet in the back, but a knob was missing. I looked for an associate and couldn't find one to save my life. Again, I work in customer service and I understand being understaffed. So I went up front and asked the manager if he could help me. He told me to give him just a moment. I could tell he was busy, and I'm a patient person. After a few moments, he saw me still waiting and told me he would be right there. Again, communication and letting me know I wasn't forgotten about was nice! So he makes his way over, sees the missing knob, and gave me 20% off. Then he was nice enough to hold it in the back for me until I could pick it up after work. So many people these days take time out of their day to write negative reviews. I wanted to just pass it on that Mr. Juan (I believe was his name?) was very nice considering they were low staffed. read more

Like most thrift/discount stores, they're a hit or a miss. Sometimes when I come in here, I find decent stuff. Other times, I find nothing. In my opinion, Ross isn't as good as, say TJ MAXX, but it isn't bad. I take it bad. It's mid. I've found 2 things here in multiple trips. If you're shopping for discounted clothes you're better suited going to a different location or store. read more

I almost didn't go to this location because the reviews were so bad and I do trust my fellow yelpers BUT it's a Ross and my expectations are never high anyway. I walked in .... clean... looked like any other Ross... surprisingly no folks in security jackets like I have seen in some other locations. I made off with a good haul - folks were polite enough.... dressing room descent enough. I expected to be in line for awhile at Ross so it is what it is. I walked out with a Ralph Lauren suit, Tommy Hilfiger sweater, some no name pants that were really cheap and a Jones of NY blouse and a blazer for $122.00 - yea ROSS! Their housewares could have a bit more interesting stuff, but ya know Ross is like on some days notta and some days you can rack up. I would go back without hesitation. I went on Friday after work and it was busy but not to the point I couldn't maneuver around the store with my cart. read more

Ross Dress for Less - Department Stores Near Me - Fairfax, Virginia

I was just looking for boxing gloves but I found this store to be clean and uncluttered. I've definitely seen worse but I must applaud them on most of the things I saw in the store. The line in the front area was long and unless I'm the next person I have a problem waiting so I just left without the duct tape and other random items I probably didn't need! read more

Ross Dress for Less - Department Stores Near Me - Fairfax, Virginia

I am giving them lowest star because of poor management. We go to Ross to buy lower price clothing but not used clothes! I went there to return a headband and I saw TWO cashiers wearing kind of jacket with sensor on! I took picture! They use those clothes and then put it back and people buy them supposedly as a new! I am very disappointed. read more

Ross Dress for Less - Department Stores Near Me - Fairfax, Virginia

I wish this store was better cause I love me some Ross y'all. This one is pretty bad though. Sometimes it's acceptable, but most of the time it's just bad - merchandise in rough shape tossed every which way. It's dim, dated & just generally dingy. Service sucks. The bathroom should be declared a health hazard, demolished & rebuilt. I hate that this store is such a mess cause walking into a good Ross is like walking up the pearly gates or something. Their prices are unreal. Still though, no matter how good of a deal it is if it's nasty, I just don't ever feel like walking in there. Fix it Ross. Fix it. read more

Wouldn't recommend this location due to several reasons: - store is large, yet merchandise and sales floor is bare in comparison - clothing at this location is often a sore sight (minimal selection, cheap materials, torn, etc) - as bare as the sales floor is, someone should at least give it a good scrubbing. Dirty & dingy. IMO, compares to other Ross/similar locations in Manassas, VA. So if I didn't know any better, I'd assume they were all this unappealing. However, I have visited other locations outside of the NoVA area & they are far better than this one. Regardless I do tend to run in when in the Greenbriar shopping center & on a mission to find certain items (particularly pet items). Never know what you'll find until you look, just don't expect much from this location. read more

I love a great bargain and I love decorating and then redecorating just to decorate again in a few months lol. I am a Kirklands/HomeGoods/Ross girl for sure lol. I want the designer item without the price tag. And I will hunt and wait and wait some more for it. I recently redid my entire living room at Ross. Throw pillows, picture frames, lamps, huge rug and coordinating kid-proof and puppy-proof accessories! I always go and look for inspiration pieces. Ross isn't the kind of store you can pop into and always find exactly what you want. You either plan ahead and buy that dress knowing there will be a party to attend eventually -- or you risk it not being there next weekend when you stop in. My biggest recommendation: Stop in Saturday mornings BEFORE the mom brigade gets in and lets their bad kids scream, run and mess up the store. And don't pop in late at night either. Seriously, I don't know what is wrong with these Moms but what makes you think we want to hear your screaming kid while we bargain-hunt?! Nope, leave 'em at home so I can focus darnit lol. That's what I do lol read more

Ten-dollar outfits. Senior discounts on Tuesdays. Affordable bras. read more

Hit or miss, as all Rosses are, but this one is one of the better ones. Can't beat the quality-price ratio. Can't expect great service when you are paying these prices. read more

I don't go into Ross often but when I do, it drives me CRAZY! After visit this Ross, i've come to the conclusion that it's just my local Ross that makes me feel that way. This store is very large and seemed SEMI-clean. It seemed organized and easy to follow. I was looking for a quick last minute dress so I stopped in really quick and ended up staying a lot longer than I had expected and walked out with a lot more than planned. The cashiers were slow, just like any other Ross but at least they greeted their guests with a smiling face. I try not to go into Ross much but I may stop by at this location if I choose to visit Ross in the future :) read more

I was in this store on 04/09/2022 at the Chantilly Lee Jackson hwy location at approximately 6 pm when I started to become ill as I have Diabetes and at times can become nauseated and sick to stomach. I asked a Ross Associate if they had a bathroom. She stated no, but walked and directed me to a bathroom. While I was using the facilities a female entered and asked who I was ? I immediately informed her that I was customer and did not work there, but that her Associate had gave her permission for me to be to utilize the bathroom. The person stated to me that I was not supposed to be there and began to harassments, but standing there with the bathroom door opened and basically kicking me out. I was so embarrassed and humiliated as there was another associate sitting there viewing the entire incident. I asked her to speak with the manager and she stated, " I am the manager." I then asked her what are the customers who shop there supposed to do for a restroom if in need. She stated with a twirl of her hand in the air that they can basically use the restroom somewhere else in the mall. She was rude, disrespectful and I informed her that She was rude. I then proceed to gather my daughter who had been shopping and overheard the commotion and advised to put everything back as we were leaving. I then proceeded to the front desk to ask the name of the manager. I was advised that her name, ( not sure of spelling ) Was MALIKA. I felt I was discriminated against, Harassed and basically kicked out the bathroom. I am an African American female and I dont think this would have occurred if I was not. This was unacceptable. I will not be returning. read more

This is not really a great location of Ross. If you're looking for inexpensive items, I'd probably go a few doors down in that shopping center and head to Marshall's. Much better selection and a lot more organized. Or if you're really into Ross, the location in Sterling is much better! read more

Ross isn't for me all the time, but in a pinch this place usually delivers. I have had all of the following happen while at the office; run in your tights, hit up ross; underwire poking through, hit up ross; forgot your sunglasses, hit up ross; heel come off your shoe (if one of the18 pairs under your desk simply won't do), hit up ross! This place wins in the convenience and cost factors, but.... Customer service stinks. They never have enough lines open, and today, there was one sales associate who just wandered around in front of the two lines with a blissful smile on her face and absolutely no interest in opening up a second register for purchases despite the line extending past the designated queue. That said, the selection here is pretty good and I can almost always walk away from here with three or four dresses for less than I might pay for one at almost any other major department store (hence the "dress for less" slogan). Don't bother with the coats or with the swimsuits. Stick with shoes, housewares, dresses and tops. The trousers are always a weird fit and don't trust the lotions or the electronics. The one is usually expired, and the other is usually off brand with zero warranty. Do check out the very decently priced luggage. $100 goes a long way here. Happy hunting! read more

Great place to get a bargain. I get fantastic shoes for my kids here and things f r the home. The staff are very helpful. read more

I love me some Ross!! I mean, who doesnt love bargain priced good looking clothes?! But COME ON!!! POOOOORRRR CUSTOMER SERVICE!! I literally spent an hour looking for clothes but everything was literally EVERYWHERE. Finally found some flats I loved and I ended up waiting 35 minutes in line. One person was at the cash register and one person at customer service. 35 minutes later and I was next to be called then someone shows up in the customer service line with a cart FULL of crap and she calls that person first. MIND YOU, this person had NO return item and I asked the customer service person if she could see me first because I only had 1 item but she said she couldn't because the other lady in the customer service line is priority. ARE YOU KIDDING ME?! I WAS WAITING IN LINE FOR 35 MINUTES WITH 1 ITEM AND YOU'RE GOING TO CALL SOMEONE UP THAT LITERALLY JUST ROLLED IN LINE 2 MINUTES AGO WITH A SHIT LOAD OF CRAP?!?!?! HOW INCONSIDERATE!!! I got so tired of the horrible service that the shoes werent even worth it anymore. I have so much more to say about the lady in the fitting room department but I wont spare you anymore heartache... just know that service is TERRIBLE!!! read more

How terrible of the management to keep this store open so late during the snow we're having. During the holidays as well, their hours were crazy. These poor employees have worked til 1 am! who goes shopping at that time???? These people have families. Money hungry corporate. They do nothing about the management of the store as well. They never have enough people working there. You want happy customers, you need happy employees. Take care of them. read more

Be careful as the store closes early sometimes. The front sign says 11:30 but they decided to close at 11:00. Their excuse was the sign is not managed locally? It made no sense so it felt like they were just doing what they felt like. It would suck for anyone making the trip later. read more

Frequent here often ! lots of fragrances to chose from, and lots of amazing finds and deals! Coach bags for as low as $50 sometimes! Love it! best place for holiday shopping by far! read more

Super cute clothes! I honestly can't stay in here without someone else because I find too many things and will spend all of my money without hesitation lol. Employees are very nice as well. read more

So I'm use to a very well kept, great selection, fair price Ross stores....but this place is sooooo disappointing. The Marshalls puts this place to shame. Just go there, where there's tons of selection and clearance. read more

This place blows, things were all over the floor, looked like they were under construction or something, nmthey barly had anything on the shelf too read more

I love Ross for many reasons but this location is not the best. It's always a hit or miss and a lot of the items are always picked over and strewn about on the floor as WWW III has taken place...... But I'm still a Ross fan and will trudge through whenever I have the patience read more

Lines are always super long and super slow. I don't go here anymore because of this, I go to Marshall's now. If you insist on Ross I advise buying something super cheap and saving the receipt...if you have an exchange you seem to be able to jump the line. read more

I usually like the shorts and clothes here but when I tried to return something the lady was so rude and ignored all my questions and said next in line! So rude ! Even tho my item wasn't used and had the tag and receipt ! I figured she prob was having a bad day! But still! Customers first always that's no way to treat a customer ! I've been going there for years and I spend a lot ! Very upset ! read more

I'm so disgusted with this store. I was recently in there and it looked like a tornado went threw it. I understand no store is perfect but I couldn't even walk down the one isle due items COVERING the floor. I continued to walk around only to find one of the workers sitting on the floor in the bathroom section sleeping! I thought she was attempting to organize the bath mats but she needed a nap first. And if you go there prepare to wait in line because there slow to check you out... that is if you can get around the store to find something to buy. I'll leave you with this.. Good Luck! read more