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    Ulta Beauty

    Ulta Beauty

    2.5(96 reviews)
    4.2 miWillowbrook
    $$

    Accompanied my mother to have her eyebrows done on 12/26/25. She didn't have an appointment but the…read moremanager put her on schedule since there wasn't a wait. We lingered around the store for 30 minutes or so, saw the tech chatting in the back with a coworker, made eye contact expecting to be greeted and my mother seated for her appointment. The tech didn't budge so we continued walking around a bit more. My mother asked the lady at the register if the tech was on break so we could return a bit later. She said, "no, she already had her break". My mother said "well she's back there, she saw me, ignored us and continued to talk with someone who is not a customer". After more than 45 minutes of waiting on a tech to do her job was more than generous. My mother asked to cancel her appointment because she decided to go elsewhere. I want the manager of this location to know the treatment that my mother, Gloria, received at your location was beyond disrespectful. If your tech doesn't want to work then get her off the clock and send her home.

    I've held off on reviewing this location because their consistently low ratings already speak for…read morethemselves. Each visit has been more of a miss than a hit, with items almost always out of stock. This is now the second time I've driven 20 minutes after calling ahead and speaking with an associate to confirm a product was available, only to arrive and find out they don't have it. The associates won't mention free gifts or promotions unless you specifically remind them or will tell you they don't have it after you've already made the purchase. If you don't have, take the promotion down. Saying hello when you walk through the door is the bare minimum for customer service. There's a clear lack of care for the overall customer experience and the inconvenience of lack of product, knowledge, and empathy causes for people who are literally there for self care.

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    Five Below - toys - Updated August 2026

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