I have been to this location of Five Guys many, many times. I always come back because the food is so tasty and it's the closest location to my home. However, after having at least 5 bad experiences here, I will not be returning. Every single time I've come here with my boyfriend, they have messed up on at least one of our burgers. They'll completely mix up the toppings on our burgers and we end up having to take them back so they can remake them. Today we went here for lunch, I ordered a hamburger, my boyfriend ordered a little bacon cheeseburger. When we received our order, the burger with the toppings I ordered was a little cheeseburger. The burger with the toppings my boyfriend ordered was a bacon hamburger. We noticed right away that my burger had cheese as I strongly dislike cheeseburgers (and cheese in general because I'm slightly allergic to dairy.) so my boyfriend brought it to their attention and they started making me a new one. Normally I would've just taken the cheese off and ate the burger anyway, but the cheese was melted onto the patty AND it was a little burger, instead of the regular that I ordered, so there was only one patty instead of two. Then we noticed that my boyfriends burger was also wrong (no cheese and two pattys instead of one) so he brought that to their attention as well. The manager, we believe her name was Wendy, tired to argue that we were wrong and that the burger we thought was his was mine, but he calmly explained that this was not the case and showed the receipt to prove it. She rudely argued until she finally gave up and re-made both of our burgers. I would also like to point out that I have heard this same manager talking about the employees in a very rude manner on several occasions. I honestly don't know why she continues to be employed here because it seems that every time I come in and she is working, the whole team seems unmotivated because she is so mean to them, telling them how replaceable they are and that she doesn't need them. I think it is completely unprofessional that she said these things in earshot of a customer. My recommendation: if you want a delicious burger with similar high-quality ingredients in this area with excellent customer service, don't waste your time here and go to In 'N Out down the street. Next time I'm craving a Five Guys burger specifically, I'll be going to the location on Eastern, even if it is further from home. read more

I really like the hamburgers here just the way like it, but they need to improve some things. for example they can give you a tray and somenthing where to put your fries I don't like eating my fries from the paper bag you guys need to copy a little from In n out. read more

New five guys in Henderson (great), Not so great service...Was the second person in store at 11am and placed my order for 2 burgers and fries...nothing out the way. (They do burgers and fries right). Wrong 1st. the person before me got his order. 2nd the person that came in behind me got her order. 3.person that came 5 min later got her order. I spoke up and asked were is my (2 small hamburgers). O let me see your ticket???? (what). there is only 4 people in the restaurant and i was 2nd in store. (you took my order). O we lost your ticket???????---give me money back please (ok) no im sorry or anything.-just open cash draw and gave me money back (with a stupid grin on her face). I left and got to corner and seen she shorted me on the refund???????????????had to go back and ask for the correct amount-(again no im sorry)--To top things off while im getting a refund some other employee was walking around asking the (2 customers) that were in there eating how was everything?????Hey im over here with a issue and you aren't doing anything but being ?????????????????Help your customers that need help don't turn and walk away like im a problem....I paid for food and did not receive it? what am i doing wrong here? Need a good Manager (say im sorry i lost your ticket can i get you something else). not just a dumb look like o well.... read more

Haven't been to a Five Guys restaurant since Norman, OK. so decided to give them a try and happy that we did. My husband had a large hamburger and I had a regular and we split the regular fries ( fries were enough for at least another person to share). The restaurant was clean and you do have to order your food up front but this we didn't mind. The workers were very nice and didn't rush us. Will come back again. read more

I would give them a zero if I could. There is no way they beat out in&out as best burger chain. First off, they weren't that busy and it too 25 minutes, soggy fries, burger was dry as hell. Price is great if If you have no active taste buds. Don't waste ur time or money here, go across the street to red robbin :( read more

I ate here three times and the food was perfect every time. I had a juicy hamburger and french fries. My order was perfect and the service was fast. By far this is my favorite hamburger place. read more

Never been to the location, everyone from the East Coast told me this was the burger place to go. The parking is not bad, especially since I went during the lunch rush. I walked in and was immediately overwhelmed, there was peanuts and peanut bags everywhere. I walked to the cash register, and the cashier greeted me and could tell it was my first time. She was super sweet, she explained the way the restaurant worked, it was pretty simple menu wise which is always a plus. They list the toppings, you could choose them and not only that but they had a bunless option! That was the best part, I chose a bacon cheeseburger lettuce wrap. She gave me my number and told me it would be a few minutes. I watched the cooks work the food, they are super clean, organized and communicated with each other. The cashier did not just stand there and look pretty, she washed her hands and got to work; she kept shifting back and forth to the cash register. I appreciated that they washed their hands EVERY TIME they went to a new station. The cook had great customer service when she handed me my food. I left and enjoyed the burger, has to be the most juciest burger I have ever tried. The normal burgers have two patties on it, so it is well worth the price; I did not even need fries. I will definitely be back, without a doubt! read more

What horrible customer service!! I literally downloaded the yelp app just so I could write a review. My first time trying five guys and it will definitely be my last. My boyfriend and I go in 20 minutes before close and I was apalled by how the cashier talked to us. We made our small, simple order and the cashier has the nerve to tell us how we're annoying for going in right before they close while slamming the register shut and how now she's going to have to work past closing. All thanks to us. She told the same thing to the next 5 customers that followed shortly after us while we waited for our mediocre food. Horrible experience and we won't be going back. read more

I went there yesterday it was busy when I went in. I was greeted when I came in they took my order and they even encouraged me to have peanuts. I was looking at them cook my food it was fast clean and I was seeing that regardless how busy it got they were smiling and even asking the costumers if they needed cups for water without missing a beat. I asked for a side of mayo it surprised me when I dint have to waited the guy that handed me the order just said side of mayo and someone said got it and it was handed to immediately. THE BURGER WAS GREAT FRIES WERE TO DIE FOR !!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Ok so my daughter ordered 3 cheese and fries online nothing special just mayo,lettuce and pickles. Drive over and picked it up, got home and they were not made correctly. So we called and talked to someone named Diego he apologized and said I will refund your money and remake the order the next day because it was almost 10pm. The next day we go there and all of a sudden Diego don't remember telling us nothing. Basically he lies. We talked too Jennifer a lady who said she was the general manager. Explained what happened, she talked with Diego and again he said Denied the promise. So we spent $30 on 3 hamburgers and fries that was not what we ordered this place is a joke and over priced. And the employees are liars, that have the backing of management. Here the the customer is not right the customer gets what five guys wants too give you. If you tell a customer something you better standby your word. Please avoid this place at all cost So disappointed. It's back too In & Out were 3 burgers are $15. read more